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Customer Q&A with Product Specialists

Becky from Belgrade, MT asked:
My fireplace (model #HBZDV3624, 3628, or 3632) has a glass front with an attached screen front. Can it be used without the glass front and just with the screen?
My fireplace (model #HBZDV3624, 3628, or 3632) has a glass front with an attached screen front. Can it be used without the glass front and just with the screen?
No, the glass front is required on all direct vent gas fireplaces. The sealed glass front is what makes a direct vent fireplace direct vent. It would not operate properly without that glass.
Answered by: Owen O.

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Stephanie asked:
My Kingsman gas fireplace has a milky film on the glass that won't go away, even when wiped down with a wet rag. What can I do?
My Kingsman gas fireplace has a milky film on the glass that won't go away, even when wiped down with a wet rag. What can I do?
If this is a recent development, the fireplace will require cleaning to remove any debris that might be mixing with the fuel. If this has always been an issue, you either are burning propane gas in a fireplace configured for natural gas, or these are simply mineral deposits from your fuel.
Answered by: Will M.

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Jeanne P. from Kamloops, B.C. asked:
May I please get the dimensions of a #6000-P930 Blower motor?
May I please get the dimensions of a #6000-P930 Blower motor?
The manufacturer does not provide dimensions of the fans we sell. They are assigned to particular models so they are not intended for use in other units.
Answered by: Tyler M. - NFI Master Hearth Professional

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About Kingsman

Focused solely on production of some of the most high quality gas fireplaces and stoves on the market, Kingsman offers customers a wealth of customization options that are truly above the competition. Kingsman follows the market closely and is often a trend setter for new fireplace media and design options. With one of the most stellar reliability records in the industry, you can be sure that you have made a wise investment in a Kingsman gas fireplace.
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