About eFireplaceStore

Who We Are

eFireplaceStore.com is an online fireplace and hearth store based in Memphis, Tennessee.

Have questions? Our NFI-certified experts are here to help! Start a chat with our NFI-certified experts, send us a message (usual response time is within 24 hours) or call 1-800-203-1642 during business hours.

Upload photos of your space and our NFI-certified specialists will review your setup, identify the right solution, and send you a tailored quote. Let our NFI-Certified experts design your venting system for you for FREE!

What We Offer

Every page of our store carries the same three promises:

• Free Shipping on orders over $99 – free shipping offer is valid only on specially marked items; see our Shipping Policy for the full terms.
• 110% Low Price Guaranteed – eFireplaceStore offers low prices on everything we carry. If you should find a lower price from a legitimate competitor on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference!
• 100% Secure Online Shopping – our checkout process uses industry standard TLS (Transport Layer Security) technology to encrypt and scramble all personal information including your name, address, and credit card information so that it may not be read by others as it travels over the Internet.

We ship to the United States and Canada.

Customer Ratings

eFireplaceStore Rating: A+ with the Better Business Bureau and 5 Stars from customer reviews on ResellerRatings.

Guides & Articles

Our Guides & Articles cover choosing, installing and maintaining fireplaces, stoves, inserts and venting. Each guide carries the name of the author who wrote it.

For Contractors and Suppliers

eFireplaceStore Pro Membership – Are you a contractor? Join our exclusive program designed to help you manage and grow your business. Register

Partner With Us – Do you have products to sell and would like to become one of our suppliers? Let's partner up! Become a Supplier

Contact Information

Phone: 1-800-203-1642
Fax: 1-877-293-4546

Business Hours: Mon–Fri, 8:30 a.m.–5:30 p.m. CST. Closed Sat/Sun. Closed all major holidays.

See Contact Us for every way to reach us and our full Policies & Procedures, or file a warranty claim or start a return.