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    Majestic Fireplaces

    A Majestic gas fireplace is exactly what the name implies - Majestic. Majestic because they have an eye-catching look that provides a focal point in your home because they can provide heat and comfort in a way that few other fireplaces can and because they'll be there year after year providing consistent, safe performance for your home and your family. Majestic gas fireplaces and wood fireplaces are among the best in the industry, which is why we're so passionate about offering eFireplaceStore.com customers all of the fireplace products Majestic has to offer. You can get industry-leading Majestic fireplaces, industry-standard customer service, and the best deal you'll find anywhere here at eFireplaceStore.
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    Majestic Fireplaces Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    17 Questions & 17 Answers
    Robert K.
    from Fulton, NY asked:
    October 1, 2019
    I have a Majestic Rhe 32 RN model gas insert. It will not stay lit. I had the thermal couple replaced last year. Any suggestions?
    1 Answer
    We recommend having a local technician come out and service your model, which should be looked at annually regardless. The tech could then advise on possible causes and solutions for your model.
    Submitted by: Tyler M. - NFI Master Hearth Professional on October 2, 2019

    from Decorah IA asked:
    January 9, 2019
    Can I get and English manual for a majestic fireplace model36LDVTRN
    1 Answer
    This is the only Manual I could locate for you.
    Submitted by: Owen O. on January 10, 2019

    from Fox Lake, IL asked:
    August 17, 2018
    Do you have a black fireplace door for Majestic Model 36GDDKBB/DP/BK of a replacement model for that fireplace?
    1 Answer
    Unfortunately, we do not have any doors that would fit your unit. I apologize for any inconvenience.
    Submitted by: Brennan W. on August 17, 2018

    from Summerfield, fl asked:
    February 28, 2018
    I just purchased a majestic Vermont electric fireplace from an estate sale. Is this a good fireplace?
    1 Answer
    In general Vermont casting makes a very good unit, yes.
    Submitted by: Owen O. on February 28, 2018

    from Detroit MI asked:
    January 19, 2018
    How would I find an installer?
    1 Answer
    We suggest going to nficertified.org and typing in your zip code to find a local certified technician for installation. Thank you for contacting eFireplaceStore.com.
    Submitted by: Sarah on January 19, 2018

    Larry J
    from Cologne, MN asked:
    December 29, 2017
    I purchased a majestic fireplace in 1998, Model DVR36 RP. Ser.No. B11B0097473456 The flame is a bit more orange than it used to be. Is there an adjustment for flame height and air intake
    1 Answer
    No there is not an air intake/flame height control. It may be just a cleaning issue with the burner and orifice.
    Submitted by: Owen on December 29, 2017

    Steve A
    from Valpo IN asked:
    December 12, 2017
    Hello, I have a STR36 fireplace in my home. There is an outside vent to supply air to the firebox but I don't seem to get any air to the firebox. I have owned the home for 10 years and never have gotten proper operation (smoke seems to gather in the house and fire slowly burns out due to what I assume is no air to the firebox). I pulled off the cover outside and installed a hair dryer to force air into the unit with no fire to see if I could determine where the air comes in but I can't feel anything. My question is, where is the air supposed to come into the unit. Is there supposed to be a knockout in the fire brick as there is on the other side where the gas line comes in? Any support would be appreciated. Steve
    1 Answer
    Yes the knock out would have to be opened like on the other side.
    Submitted by: Owen on December 12, 2017

    Michael S
    from Rock Hill, SC asked:
    December 8, 2017
    I need the middle log for a Model# uvlx24rn
    1 Answer
    Thank you for your patience. Unfortunately, per the manufacturer, the log is no longer available. I apologize for any inconvenience.
    Submitted by: Brennan W. on December 12, 2017

    from IL asked:
    November 3, 2017
    My fireplace produces a very low flame. What could be wrong?
    1 Answer
    It's possible your unit simply needs to be serviced. Or, it could possibly have a defective valve. To be sure, it would be best to have a certified technical assistant make a visit to troubleshoot on site.
    Submitted by: Kevin E. on November 6, 2017

    from PA asked:
    November 1, 2017
    We have a gas fireplace by Majestic, model number 39BDVR RN, serial number C12A0B99360512, probably about 16 years old. The pilot had to be lit again and now the pilot is taller and rounder than usual. Do you have any suggestions as to why this happened? Thank You.
    1 Answer
    If the technical assistant cleaned the pilot and assembly parts, it could just be operating at a more optimal level than it was previously operating. The only other cause would be an adjustment to the gas input.
    Submitted by: Kelsey C. on November 1, 2017

    from LA asked:
    August 15, 2017
    My pilot light accidentally got turned off-model DV360/580. How do I turn it on again?
    1 Answer
    Open the control panel just below the viewing glass, push the gas control knob slightly in and turn this knob clockwise to the off position. If the pilot has been off for quite some time, you would not need to worry about waiting 5 minutes for the next step. If you smell gas, wait 5 minutes before attempting to light the pilot. Before lighting the pilot, you should look for the pilot assembly near the main burner to watch for the spark/pilot. To light the pilot, turn the gas control knob counterclockwise to the pilot position. With force, you should push the control knob in and immediately press the push-button spark igniter several times until the pilot is lit. Once the pilot is lit, continue holding the control knob in for about a minute before releasing the control knob. If the pilot does not stay lit, repeat the steps I have provided until the pilot remains lit. Once the pilot remains lit, you should be able to turn the control knob to the "on" position.
    Submitted by: Will M. on August 15, 2017

    from Richmond, VA asked:
    August 13, 2017
    There is a ventless, Majestic, gas log unit in a house we have some responsibility for and where an elderly neighbor lives. We don't have any documentation, but we saw the name Majestic written on a bill in the records. There is a square valve next to the hearth. However, when we turn the value counter clockwise as far as possible, the pilot light does not go out. Is there a separate control to turn off the gas to the pilot light? I'll attach a picture of the unit. How can we stop the pilot light from burning all summer?
    1 Answer
    You can do this by turning off the gas, which is located at the gas cutoff.
    Submitted by: Owen on August 14, 2017

    from Felton, CA asked:
    February 6, 2017
    I am interested in buying a surround trim for a Majestic direct vent fireplace; the model number of the part is ICF30S3FP. Thank you.
    1 Answer
    We do not offer any surround trim for the model number you have provided.
    Submitted by: Will M. on February 7, 2017

    Michael Evans
    from Brevard, NC asked:
    November 30, 2016
    Is it safe to use a Majestic MBUC42 with vent free gas logs?
    1 Answer
    Yes, the MBUC42 is approved for use with vent free logs.
    Submitted by: Brennan W. on November 30, 2016

    from Springfield, Illinois asked:
    November 14, 2016
    Where is the oxygen depletion hole on my Majestic fireplace?
    1 Answer
    Typically, the ODS openings are on either side of the pilot supply tube with ventless gas hearth systems.
    Submitted by: Will M. on November 15, 2016

    from St. George, UT asked:
    November 3, 2016
    I have an Majestic DVT43RN that was installed in 1999. The Ceramic Lining side panels {part 10000459] need to be replaced, as it is starting to come apart. It is considered obsolete, and I need help in finding one.
    1 Answer
    Unfortunately, the panels for your unit are no longer available.
    Submitted by: Brennan W. on November 3, 2016

    Quentin Johnson
    from Des Moines, Iowa asked:
    November 3, 2016
    Can I use blown fiberglass insulation around the fireplace shell, which is in the fireplace chase ?
    1 Answer
    You will not want to use blown insulation on the fireplace as fireplaces have required air space.
    Submitted by: Brennan W. on November 3, 2016

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