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    Majestic Fireplaces

    Majestic Fireplaces are safe, reliable, and efficient fireplaces. Oh, and did we mention a majestic gas fireplace looks great too? Majestic has been around for more than 125 years so this company knows how to make a fireplace. You'll find each majestic fireplace is made with efficiency and performance in mind.
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    Majestic Fireplaces Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    33 Questions & 33 Answers
    Earl
    October 15, 2020
    I need to know what the BTU rating was for a 1976 Majestic Thulman zero clearance fireplace?

    1 Answer
    Like other open combustion wood fireplaces, there is no BTU rating. 
    Submitted by: Will M. on October 15, 2020

    William H
    from Galena, IL asked:
    July 5, 2020
    What size is the rope gasket for Majestic fireplaces?
    1 Answer
    That would depend on the model of the Majestic and whether you want a door or glass gasket.
    Submitted by: Owen O. on July 6, 2020

    Jan T
    from Auburn, WA asked:
    July 3, 2020
    Do you have any glass fronts for a HEB32 gas fireplace by Majestic?
    1 Answer
    Unfortunately, we do not offer doors that would be compatible with your fireplace.
    Submitted by: Will M. on July 3, 2020

    Mary
    from Cumming, GA asked:
    February 22, 2020
    Is it safe to use vent-free gas logs in Majestic SH48?
    1 Answer
    The Majestic SH48 is approved for use with vent-free gas logs. You will need to confirm that your local building department allows vent free appliances and confirm that the logs you are installing meet the cubic footage requirement for the room you are installing in. This information is in the gas log installation manual. Also, the logs will need to operate with glass doors open to prevent sooting. 
    Submitted by: Brian L. on February 24, 2020

    Jerry
    from Ohio asked:
    February 2, 2020
    I am looking for a replacement damper for my Majestic fireplace model c-436687. Do you have one?
    1 Answer
    This is not a current Majestic model and we do not have any information on it. For further advisement, we recommend contacting the manufacturer directly at 855-225-5448.
    Submitted by: Tyler M. - NFI Master Hearth Professional on February 3, 2020

    Patrick
    December 28, 2019

    I would like to purchase a new basket grate for my Majestic fireplace model # MBUC36. Do you have one in stock?                                                                              

    1 Answer
    We do not have the factory replacement grate for your MBUC36 fireplace. Please see our full selection of fireplace grates here.
    Submitted by: Tyler M. - NFI Master Hearth Professional on December 31, 2019

    Douglas B.
    from Logandale, NV asked:
    December 19, 2019
    I have 2 Majestic fireplaces model MHC36F. Are there replacement fans available for these and are replacement mesh fireplace screens/curtains available? The opening is 22" high and 28" wide.


    1 Answer
    Unfortunately, no parts are still available for the MHC36F fireplaces, so we do not have a fan or screens for it. We apologize for the inconvenience.
    Submitted by: Tyler M. - NFI Master Hearth Professional on December 19, 2019

    Paul
    December 14, 2019
    Since there are no upgrades for my 36BDVRRP LP gas fireplace, would any 36" direct vent LP burner and logs work as a replacement in the existing firebox?
    1 Answer
    No, your model is a direct vent gas fireplace system and it is only suitable for use with the burner and log set that were included with it. 
    Submitted by: Tyler M. - NFI Master Hearth Professional on December 16, 2019

    Paul
    December 13, 2019
    is there an upgrade for the disappointing 36bdvrrp that works with the existing firebox?
    1 Answer
    No, the 36BDVRRP does not offer any upgrades to the burner or log set. We apologize for the inconvenience.
    Submitted by: Tyler M. - NFI Master Hearth Professional on December 13, 2019

    Wendy H.
    from Asheboro, NC asked:
    November 13, 2019
    I have a Majestic 580 DV, and I am trying to find a blower. Do you have them?
    1 Answer
    No, we do not have a blower compatible with your model. We apologize for the inconvenience.
    Submitted by: Tyler M. - NFI Master Hearth Professional on November 13, 2019

    Jim C.
    from Bolingbrook, IL asked:
    November 8, 2019
    My fireplace allows cold air from the exterior to enter the room. Closing the flue really does not help. Is the cure removing the siding on the chimney and somehow insulate the fireplace box?
    1 Answer
    The answer to this question depends on where the cold air is coming from. If the cold air is entering through the fireplace opening, the solution would be to install doors and close the damper while the fireplace is not in use. If the cold air is coming through the area surrounding the fireplace framing, I'd imagine the chase wasn't insulated as well as the remainder of the home and/or the insulation from the interior wall above the fireplace facing the home wasn't removed. If the insulation behind the wall facing the interior of the home wasn't removed, the fireplace and chimney would remain closer to outside temperatures as both would be isolated from the heated living space. 
    Submitted by: Will M. on November 8, 2019

    Dianne L.
    from Alliance, NC asked:
    November 7, 2019
    I have a Majestic Warm Magic model WM36-BRS and I am looking for replacement doors and the frame that they fit into. Do you have anything that would fit?
    1 Answer
    Unfortunately, the manufacturer discontinued all optional doors for older Majestic models and all remaining stock has been depleted. 
    Submitted by: Will M. on November 8, 2019

    Dianne M.
    from Truckee, CA asked:
    November 4, 2019

    I have a Majestic model MBC36F and I need a replacement firebox. Do you have this part?

    1 Answer
    This model is discontinued and we cannot offer it for sale, nor its parts. We apologize for the inconvenience.
    Submitted by: Tyler M. - NFI Master Hearth Professional on November 5, 2019

    Wanda W.
    from Las Vegas, NE asked:
    November 2, 2019
    I have a Majestic Model 36BDVR RN fireplace and it stopped turning on with the side switch today. Pilot light is on. It had been working inconsistently for the past 2 days. What should I do?
    1 Answer
    There could be a few issues with your unit. All gas fireplaces and log sets should be service for maintenance annually. This would involve checking the pilot assembly for proper millivoltage, cleaning the burner area, etc.  We recommend calling a local plumber or local fireplace store.
    Submitted by: Tyler M. - NFI Master Hearth Professional on November 4, 2019

    John
    October 23, 2019
    I have a Majestic fireplace mod# DVR33RN and I need a fan sensor. Do you have that part?
    1 Answer
    We're sorry, but we do not. 
    Submitted by: Will M. on October 23, 2019

    Thomas M.
    from Norfolk, VA asked:
    October 23, 2019
    I have a model NVBC42 and would like a new door and fire logs, is that possible?
    1 Answer
    Unfortunately, no, we do not have these parts available for your model. We apologize for the inconvenience.
    Submitted by: Tyler M. - NFI Master Hearth Professional on October 23, 2019

    Robert K.
    from Fulton, NY asked:
    October 1, 2019
    I have a Majestic Rhe 32 RN model gas insert. It will not stay lit. I had the thermal couple replaced last year. Any suggestions?
    1 Answer
    We recommend having a local technician come out and service your model, which should be looked at annually regardless. The tech could then advise on possible causes and solutions for your model.
    Submitted by: Tyler M. - NFI Master Hearth Professional on October 2, 2019

    Karrie
    from Decorah IA asked:
    January 9, 2019
    Can I get and English manual for a majestic fireplace model36LDVTRN
    1 Answer
    This is the only Manual I could locate for you.
    Submitted by: Owen O. on January 10, 2019

    Don
    from Fox Lake, IL asked:
    August 17, 2018
    Do you have a black fireplace door for Majestic Model 36GDDKBB/DP/BK of a replacement model for that fireplace?
    1 Answer
    Unfortunately, we do not have any doors that would fit your unit. I apologize for any inconvenience.
    Submitted by: Brennan W. on August 17, 2018

    Brenda
    from Summerfield, fl asked:
    February 28, 2018
    I just purchased a majestic Vermont electric fireplace from an estate sale. Is this a good fireplace?
    1 Answer
    In general Vermont casting makes a very good unit, yes.
    Submitted by: Owen O. on February 28, 2018

    Sue
    from Detroit MI asked:
    January 19, 2018
    How would I find an installer?
    1 Answer
    We suggest going to nficertified.org and typing in your zip code to find a local certified technician for installation. Thank you for contacting eFireplaceStore.com.
    Submitted by: Sarah on January 19, 2018

    Larry J
    from Cologne, MN asked:
    December 29, 2017
    I purchased a majestic fireplace in 1998, Model DVR36 RP. Ser.No. B11B0097473456 The flame is a bit more orange than it used to be. Is there an adjustment for flame height and air intake
    1 Answer
    No there is not an air intake/flame height control. It may be just a cleaning issue with the burner and orifice.
    Submitted by: Owen on December 29, 2017

    Steve A
    from Valpo IN asked:
    December 12, 2017
    Hello, I have a STR36 fireplace in my home. There is an outside vent to supply air to the firebox but I don't seem to get any air to the firebox. I have owned the home for 10 years and never have gotten proper operation (smoke seems to gather in the house and fire slowly burns out due to what I assume is no air to the firebox). I pulled off the cover outside and installed a hair dryer to force air into the unit with no fire to see if I could determine where the air comes in but I can't feel anything. My question is, where is the air supposed to come into the unit. Is there supposed to be a knockout in the fire brick as there is on the other side where the gas line comes in? Any support would be appreciated. Steve
    1 Answer
    Yes the knock out would have to be opened like on the other side.
    Submitted by: Owen on December 12, 2017

    Michael S
    from Rock Hill, SC asked:
    December 8, 2017
    I need the middle log for a Model# uvlx24rn
    1 Answer
    Thank you for your patience. Unfortunately, per the manufacturer, the log is no longer available. I apologize for any inconvenience.
    Submitted by: Brennan W. on December 12, 2017

    Steve
    from IL asked:
    November 3, 2017
    My fireplace produces a very low flame. What could be wrong?
    1 Answer
    It's possible your unit simply needs to be serviced. Or, it could possibly have a defective valve. To be sure, it would be best to have a certified technical assistant make a visit to troubleshoot on site.
    Submitted by: Kevin E. on November 6, 2017

    Sharron
    from PA asked:
    November 1, 2017
    We have a gas fireplace by Majestic, model number 39BDVR RN, serial number C12A0B99360512, probably about 16 years old. The pilot had to be lit again and now the pilot is taller and rounder than usual. Do you have any suggestions as to why this happened? Thank You.
    1 Answer
    If the technical assistant cleaned the pilot and assembly parts, it could just be operating at a more optimal level than it was previously operating. The only other cause would be an adjustment to the gas input.
    Submitted by: Kelsey C. on November 1, 2017

    Linda
    from LA asked:
    August 15, 2017
    My pilot light accidentally got turned off-model DV360/580. How do I turn it on again?
    1 Answer
    Open the control panel just below the viewing glass, push the gas control knob slightly in and turn this knob clockwise to the off position. If the pilot has been off for quite some time, you would not need to worry about waiting 5 minutes for the next step. If you smell gas, wait 5 minutes before attempting to light the pilot. Before lighting the pilot, you should look for the pilot assembly near the main burner to watch for the spark/pilot. To light the pilot, turn the gas control knob counterclockwise to the pilot position. With force, you should push the control knob in and immediately press the push-button spark igniter several times until the pilot is lit. Once the pilot is lit, continue holding the control knob in for about a minute before releasing the control knob. If the pilot does not stay lit, repeat the steps I have provided until the pilot remains lit. Once the pilot remains lit, you should be able to turn the control knob to the "on" position.
    Submitted by: Will M. on August 15, 2017

    George
    from Richmond, VA asked:
    August 13, 2017
    There is a ventless, Majestic, gas log unit in a house we have some responsibility for and where an elderly neighbor lives. We don't have any documentation, but we saw the name Majestic written on a bill in the records. There is a square valve next to the hearth. However, when we turn the value counter clockwise as far as possible, the pilot light does not go out. Is there a separate control to turn off the gas to the pilot light? I'll attach a picture of the unit. How can we stop the pilot light from burning all summer?
    1 Answer
    You can do this by turning off the gas, which is located at the gas cutoff.
    Submitted by: Owen on August 14, 2017

    Steve
    from Felton, CA asked:
    February 6, 2017
    I am interested in buying a surround trim for a Majestic direct vent fireplace; the model number of the part is ICF30S3FP. Thank you.
    1 Answer
    We do not offer any surround trim for the model number you have provided.
    Submitted by: Will M. on February 7, 2017

    Michael Evans
    from Brevard, NC asked:
    November 30, 2016
    Is it safe to use a Majestic MBUC42 with vent free gas logs?
    1 Answer
    Yes, the MBUC42 is approved for use with vent free logs.
    Submitted by: Brennan W. on November 30, 2016

    Jim
    from Springfield, Illinois asked:
    November 14, 2016
    Where is the oxygen depletion hole on my Majestic fireplace?
    1 Answer
    Typically, the ODS openings are on either side of the pilot supply tube with ventless gas hearth systems.
    Submitted by: Will M. on November 15, 2016

    Ray
    from St. George, UT asked:
    November 3, 2016
    I have an Majestic DVT43RN that was installed in 1999. The Ceramic Lining side panels {part 10000459] need to be replaced, as it is starting to come apart. It is considered obsolete, and I need help in finding one.
    1 Answer
    Unfortunately, the panels for your unit are no longer available.
    Submitted by: Brennan W. on November 3, 2016

    Quentin Johnson
    from Des Moines, Iowa asked:
    November 3, 2016
    Can I use blown fiberglass insulation around the fireplace shell, which is in the fireplace chase ?
    1 Answer
    You will not want to use blown insulation on the fireplace as fireplaces have required air space.
    Submitted by: Brennan W. on November 3, 2016

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