48 Questions &
from Liberal, Ks asked:
March 15, 2018
How do you change blowers on Magestic fireplace?
Specific procedure can vary from one unit to another (even among the Majestic line). But, generally, blowers are replaced through the bottom front louver.
Kevin E. - NFI Certified Fireplace Specialist
on March 16, 2018
from Houston, TX asked:
January 29, 2018
I am trying to replace a fireplace and my framing opening is 47 wide x 29 high what do you have that would fit builder grade?
If the framing headed cannot be raised, you will not have any success locating a wood burning fireplace with only 29" as the framing height. If you are trying to avoid removal of tile or stone facing materials that may already be in place, which is recommended when replacing a wood burning fireplace with another wood burning fireplace, one other potential option is removal and replacement of the existing fireplace through an exterior wall.
on January 30, 2018
from warren ohio 44484 asked:
January 19, 2018
i am looking for a pacific energy wood burning zero clearance fire place model number fp 30. do you sell this model?
No, as we are not a Pacific Energy dealer.
on January 22, 2018
from Charlotte, NC asked:
January 3, 2018
The vent for my fireplace has a closing lid that has to be all the way open or closed. therefore when I use the fireplace with it open the majority of the heat goes up the chimney. Is there anything I can do to get the latch to be partly closed so I can have some heat flow back into the house?
Unfortunately, no. With wood burning fireplaces, most of the heat will simply be lost up the chimney and the only way to capture some of this heat is with a circulating blower, but this would have had to have been installed during the initial installation of the fireplace.
on January 3, 2018
from Tracy City, TN asked:
November 7, 2017
I would like to put a wood burning fireplace in my home. I have a great room about 20' x 30'. About half of room is kitchen and dining, the other half consists of living room. Would a 36" fireplace be big enough to warm the living room side? Also, I have cathedral ceilings.
Yes, it would be as most heat 1500-3000 square feet.
from NE asked:
November 5, 2017
Can tile be installed in front of a fireplace on a wood floor?
Non-combustible material is required in front of a fireplace in most instances and also an ember protector, if required by manufacturer.
on November 6, 2017
from CA asked:
September 10, 2017
How do the measurements work? How do I measure the insert for replacement?
Any measurements of the fireplace taken prior to removal would be of little use, however, locating the manufacturer and model number from the metal tag located inside of the fireplace opening would allow us to locate the existing framed cavity measurements and, subsequently, a suitable replacement. Please note that replacement of an existing zero clearance fireplace involves removal of any finishing tile or stone currently in place, in addition to partial removal of a wall in order to reveal the stud framing, which may be altered somewhat to accommodate a fireplace with differing dimensions and framing requirements.
on September 11, 2017
from Tarpon Springs, FL asked:
August 28, 2017
I'm trying to buy a house that is screaming for a fireplace. The room I'd put it in has two exterior doors and I would like to place the fireplace where one door is now. What do you have to do to the backside of the fireplace if it is exposed to the elements?
You would enclose the back, so that it is no longer exposed to the outside. They call it building a kick out.
from VA asked:
July 19, 2017
I have an existing pre-fab zero clearance fireplace; would I have to replace my entire chimney piping system to install this unit?
Almost certainly, yes, your existing chimney will need to be entirely replaced.
on July 20, 2017
from Palm Springs, CA asked:
May 11, 2017
What is the smallest wood burning indoor fireplace? Hopefully, it's smaller than 36". Thank you.
Unfortunately, we will not offer any manufactured wood burning fireplaces with opening sizes smaller than 36".
from Dayton, OH asked:
February 1, 2017
It appears you carry 3 wood burning circulating fireplaces. I'm looking to install in a 500 sq ft cabin. What are the heat outputs for the Monessen, Sovereign, and Superior units? I'm not sure if I should install a 36" or 42" unit.
These open faced units do not have heat ratings as they are meant to be decorative and will lose most of their heat out of the venting. If you are looking for heat, we would suggest our EPA Certified Zero Clearance Fireplaces
on February 1, 2017
from Tennessee asked:
January 12, 2017
Is an external air vent on the side of the insert necessary to be open if we are installing a circulating fan? The Superior 36" wood burning insert is being installed into an existing fireplace, with an 8" 20 ft chimney stack.
This will depend on the unit. If you could, please specify which unit you are looking to purchase.
on January 12, 2017
from Virginia Beach, VA asked:
December 28, 2016
I need to replace a refractory panel for my wood burning fireplace. The size is 15.75 " high by 20.5 " wide and it is made of cement 1 inch thick (black, if possible).
We will be happy to look into this for you. Our refractory panels are majority manufacturer and model specific. If you could, please provide the manufacturer and model number of your unit. We look forward to your response.
on December 28, 2016
from St Paul, NE asked:
December 20, 2016
I have a Napoleon wood burning fireplace with a blower. It is possible to make it into a remote controlled gas fireplace, or do I have to replace the whole unit?
Please provide the model number of the fireplace so that we may look into the possibility of installing a gas log set or gas insert.
on December 20, 2016
from Phoenix, AZ asked:
December 20, 2016
Do you carry a 30" wood burning fireplace to insert into an existing unit?
The zero-clearance fireplaces we offer should be framed in with combustible framing and not installed into an existing fireplace opening. For this, Wood Burning Fireplace Inserts
are normally used.
on December 20, 2016
from Samson, AL asked:
December 12, 2016
I bought a 36'" builder series fireplace. The manual said I needed 14.5 feet from floor to top of chimney, so I ordered 12' kit for chimney. With just (2) 4' sections on the stack, plus the terminator it sticks 3' over the roof - 20 ft from anything higher. Do I need the other 4' section for draft? I will need a step ladder on the roof to clean the chimney, if so. If I use the entire pipe, will I need guy wires to stabilize the 7 foot tall stack?
The "3-2-10" requirement is a nationally accepted standard for building code and the minimum chimney height requirement is required by the manufacturer as this is the tested minimum height for proper operation. Anything less than the required 14.5' will result in poor performance and a voided warranty.
on December 13, 2016
from Missouri asked:
December 5, 2016
We have a Superior fireplace, Model AD188725. Do you still carry that model?
We only carry the latest product line offered by Superior and all previous Superior branded wood burning fireplaces have been discontinued. The current models are all former FMI/Desa/Vantage Hearth fireplaces that were simply re-branded as Superior after a merger between these companies.
on December 6, 2016
from Breckenridge, Colorado asked:
December 4, 2016
Do you sell Majestic wood burning fireplace parts?
We do indeed. If you would like, please provide the model number of your unit and clarify which parts you are looking for, and I will be happy to see if we have access to them.
on December 5, 2016
from Lake Charles, LA asked:
December 3, 2016
I need replacement firebrick for my Superior fireplace (model 943).
After speaking to the manufacturer, they have advised that 943 is not a valid model number. May I please have you confirm if there are any other numbers or letters on the build tag? Please advise when you can.
on December 5, 2016
Gerrit Van Vranken
from Utica, NY asked:
November 5, 2016
I am looking for fuel that goes into a container that you put under the logs, ignite the fuel, and remove container when logs start to burn.
While we do not have the fuel to sell, most log starters will recommend the use of kerosene for this purpose. This is commonly sold at gas stations or in small bottled quantities at home improvement or hardware stores.
on November 7, 2016
from ME asked:
October 24, 2016
My order number Order #300053. I had a long delay in installing the wood stove and need some help. I don't remember if instructions came for installing the chimney, but I seem to be having difficulty connecting the chimney parts.
Having experience with this chimney, it is not the easiest. The instructions for installing this chimney are described on pages 8-12 of this installation manual
, but the sections may be difficult to connect even with this information. They are designed to provide a very tight fit when connected, but can be difficult to actually connect and even more difficult to get apart, once connected. You should definitely start with the inner flue section followed by the outer section and secure at each connection (outer section only) with 3 sheet metal screws, evenly spaced.
on October 25, 2016
from CO asked:
September 6, 2016
Is there a wood burning fireplace that can also burn gas? (i.e. same fireplace does both without doing more than cleaning out the ash and adding back ceramic logs)
While there are wood burning fireplaces that have provisions for a gas log burner or gas log lighter, the transition back and forth is not a streamlined one. Some customers we have worked with in the past have chosen to install a log lighter, which can be left in place during a wood fire. They then clean the ash out and install a set of artificial logs as needed. The only drawback is that the log lighter flame is quite obviously artificial and is somewhat static.
on September 7, 2016
from Bristow, OK asked:
August 6, 2016
What is the difference in radiant and circulating wood burning fireplaces?
Radiant wood burning fireplaces will have a smooth fascia, with no louvers or vents as part of the weldment. This allows you to use a noncombustible veneer over the fireplace front, but you cannot utilize a blower. A circulating model will have louvers in the fascia that allows you to install a blower, but the louvers cannot be covered for any reason.
on August 8, 2016
from Austin, TX asked:
July 28, 2016
How do you measure to know what size firebox you need? We are replacing an old firebox. Should it be exactly the same size?
If you would like to know what framing dimensions are currently there with your existing fireplace, there should be a metal tag inside of the fireplace opening and atop the left or right refractory brick that will show the manufacturer name and model number. With this information, the product literature may be located and the framing dimensions will be included with this information. While the width and depth of your existing framed opening can typically not be made wider and deeper without major reconstruction, the height can normally be changed by raising the header. Widening the opening is sometimes possible, but removal of the existing box and any alteration of the existing framing will require removal of the finishing materials you may already have in place.
from WI asked:
July 5, 2016
I want to use a corner wood/gas starter fireplace to heat my 800 square foot space. What size of fireplace with blower options should I be looking into?
If you are looking for a hearth system to heat an 800 square foot space, I would not choose a standard wood burning fireplace as roughly 90% of the heat produced is lost up the chimney. A completely open-combustion, natural draft system (wood or gas) is a very inefficient design. Massive amounts of air are drawn into the fireplace and out the chimney system establishing and maintaining draft, resulting in a very inefficient fire that will only provide radiant heat to a room. Adding a circulating blower will help the system heat the space faster, but systems like these should only be considered for ambiance and to "knock the chill off" a room.
With that being said, the only wood burning systems that allow a gas log lighter are unfortunately open-combustion wood fireplaces. Any freestanding or built in stove that limits the amount of primary air from the home will have a combustion chamber designed to maintain temperatures that would melt or damage any log lighter, which is why the use of a log lighter in these systems is prohibited. In sum, there will not be a wood/gas system that will also provide efficient heat, so a choice will need to be made between having a wood burning system with a gas log lighter or having a system that can actually heat 800 square feet of space.
from Mathias, WV asked:
May 18, 2016
What is the difference between the circulating and the clear face fireplace? Does the clear face circulate the heat?
Circulating models allow for a heat circulating blower to be installed within the fireplace chassis to aid in pushing heated air out into the living space. Radiant or clean face models do not have provisions to accept a heat circulating blower, as such, they allow for a cleaner installation, but provide strictly radiant heat to the living space during operation.
Pike Construction Inc.
from CO asked:
May 3, 2016
is the Georgian 50 wood burner with gas option EPA approved?
The Georgian 50" wood burning fireplace is not EPA approved. This will be the case for all of our open face woodburning fireplaces.
on May 3, 2016
from Palo Alto, CA asked:
April 1, 2016
Can I have gas and wood burning all in one fireplace? Is this safe to do?
For wood fireplaces (excluding EPA Certified Zero Clearance Fireplaces
), you may indeed install a gas log lighter to ignite a wood fire via a manual globe or ball valve located outside of the fireplace opening, however, this is only safe to use to light the fire and should be turned off after the fire is lit. If you were to install a gas log set, you would have to remove the log set, shut off the gas line and cap the iron pipe stub to return to wood burning.
from Fort Worth, TX asked:
March 21, 2016
I am looking for a factory termination cap for a DESA (V) G 36 (B) (P) , 12 and one half" inside diameter pipe 15 " outside pipe. MFG date 3/06?
on March 22, 2016
from Lake George, CO asked:
March 19, 2016
I want to put a 36" or 42" wood Burning fireplace in a corner of new construction. How much wall do I need on each side of the corner? I have a door I need to place but want to make sure I am not too close to the corner.
While it depends on the exact model of fireplace you go with, the average distance needed for one of our popular 36 inch models is 53 inches measured out from the corner of the wall, while the 42 inch models require 60 inches on average.
on March 21, 2016
from Louisville, KY asked:
March 8, 2016
We are building a screened room off the back of our house and will put a fireplace with stone veneer in the far wall. I'm interested in a wood-burning unit with the option of putting vented gas logs in the future. In Kentucky, the humidity is variable. Since the fireplace will not be directly exposed to rain or snow (just through the chimney which will have a cover), do I need to use an outdoor-rated fireplace or can I consider standard fireplaces?
Although it will be covered, the fireplace will have to be tested and listed for outdoor use as the chassis will be exposed to moisture from the outdoors. Fireplaces that are tested and listed for outdoor installation will have a stainless steel chassis and we offer a full selection of models that meet this criteria here.
from Summerfield, NC asked:
March 5, 2016
I am looking for a replacement refractory panel for a Majestic AF 706999 wood burning fireplace. The panel measures 19" x 21". Can you help me?
from Niota, TN asked:
February 23, 2016
My fan works, but no air comes from the vents.
The fan is likely functioning properly, but many customers are mislead by the title of this optional accessory and expect the fan to move air at a substantial rate. However, optional blowers and fan kits are not designed to move air at a great velocity as this would have a negative impact on heat circulation. In order to provide the added efficiency of circulating normally cool room air, fireplace blowers pull air into the lower opening at roughly 5 mph and "push" the newly heated air out of the top louver at about 1 mph. If the air were pulled around the firebox chassis any faster, this would cause the firebox to cool, resulting in a slow burning fire and incomplete combustion. The firebox needs to stay at high temperatures to maintain combustion.
on February 23, 2016
from East Northport, NY asked:
February 6, 2016
I have a fireplace that I want to redo the brick on the front. I am thinking that I need a new insert to make the fireplace look finished. I have attached a picture of fireplace here. The size is 34.5" wide and about 28" high.
The fireplace has a flu already- I am just not sure on the following:
- Do I need an insert? What would you recommend?
- What if I have a Flu already- how does that work?
From the attached photo, it appears you have a traditional masonry fireplace constructed with fairly common medium or high density firebrick. From what I can see, it appears the interior brick is in relatively good condition. There is not an "insert" per say that could be installed into the current box and still retain the open look of the fireplace. If the goal is to improve the look of the firebox interior, it could be skimmed with a refractory mortar to cover the brick and give a uniform appearance. A product like the AW Perkins Castable Refractory Cement - 50 lb. Tub
would work well for you. If the original flu is in good condition, it may not need anything more than a good cleaning to be put back into service.
on February 8, 2016
from Jenison, MI asked:
January 25, 2016
What brand of fireplaces use the same chimney systems as wood burning Majestic units use?
Majestic units used their own proprietary brand of chimney. Only brands within the Majestic house of products could use their chimney system, which included Monessen and Equus. These other brands are no longer producing vented products however.
on January 25, 2016
from TN asked:
January 20, 2016
I would like to install a wood burning fireplace in my home. I do not have a stone, brick, or clay chase for the venting tubes to travel through. Can I frame a chase from 2x4 construction all the way to the roof for the venting to pass through?
Even without a masonry chimney in place, you can indeed have a prefabricated wood burning fireplace installed with a prefabricated chimney system. The fireplace itself would be framed into an opening using common lumber framing, as well as the chase to house the chimney pipe could be constructed from lumber framing as well. The fireplace clearance requirements are outlined very well in the owner's manual for each fireplace, as well as the clearance requirements for the chimney pipe itself. Most wood burning fireplaces we carry offer a zero clearance design allowing you to secure the fireplace itself directly to the framed opening with nailing flanges that run along the left and right hand side of the fireplace. Most manufacturers utilize stand off spacers along the top of the fireplace to ensure that the header does not come too close to the top of the fireplace itself. When the chimney pipe is installed, it commonly will require a clearance to combustible framing of only 2". Please feel free to call us or simply reply to this email if you have any additional questions.
on January 21, 2016
from Norwalk, CT asked:
January 18, 2016
I currently have a masonry wood burning fireplace on an outside wall of the home. Its opening is 36 inches wide, 28 high and is 21 deep. It is 25 wide in the back and its 7 inches upwards to the mantle piece.
What is the best option for me so that I can accomplish the following goals:
1) "feed" the fire with outside air, so it does not need to suck in cold air into other parts of the home.
2) have a system to extract the heat from the exhaust gasses, which currently just go up the chimney
The only option that will fulfill these requirements will be to install a Wood Burning Fireplace Insert
as many will offer optional outside air and secondary air tubes that will introduce oxygen-rich outside air at the top of the firebox to burn away byproducts of combustion, essentially starting the combustion process over after the initial burn.
on January 19, 2016
from Eagle River, WI asked:
January 7, 2016
We have a VC42L1 fireplace that was manufactured by DESA. We would like to replace the brass glass door with a black glass door. The unit says to use a BD42B door only. Is there a black door available?
The black doors are available here.
on January 7, 2016
from Las Vegas, NV asked:
January 6, 2016
How do you clean the smoke covered glass of a wood burning fireplace?
from Denver, CO asked:
December 26, 2015
What is a good wood burning peninsula fireplace?
on December 28, 2015
from Throckmorton, TX asked:
December 23, 2015
Can Hackberry wood be burned in a wood burning stove?
When properly seasoned, hackberry wood is almost identical to elm and you should expect a similar qualities and heating value. It is considered a good wood to burn overall, but can be prone to rotting. I would not suggest burning this wood as it nears two years of seasoning as this will create creosote and excessive smoke, leaving a dirty stove and creosote-filled chimney. As is the case with all wood for burning, please stack the wood off the ground and cover the top two thirds with a tarp and let this wood sit for at least 6 months prior to burning. I would suggest purchasing a Moisture Meter
to ensure that the wood you intend to burn has between 15% and 20% moisture content.
on December 23, 2015
from MI asked:
December 21, 2015
What is the difference between circulating and an all in one circulating fireplace? Is a radiant or circulating fireplace the best choice for a sunroom? I am interested in a wood burning fireplace.
A circulating unit will have louvers on the face to increase convection. A fan can also be added to increase circulation. The louvers cannot be covered however. The all in one model uses the same louvers, but they can be covered if they are not used. A circulating unit would be good for a room that is larger than approximately 12 by 12, as it will push the heat further into the room.
on December 22, 2015
from Allentowm, PA asked:
November 17, 2015
We're replacing a masonry fireplace. There is an existing chimney in place that we have had checked and certified to be sound. The chimney has a terracotta liner that is 7" x 10". We are looking at adding a wood burning fireplace to the existing chimney, but a lot of the units you sell are calling for 12" venting. We are looking for a unit with a 36" opening in the front. Do any of the units you sell work with our existing chimney? The photos shown below show the chimney opening. The wall to the right is a temporary support wall.
Unfortunately, no. The prefabricated fireplaces we have are not designed to use in conjunction with a masonry chimney. They must use the double wall prefabricated chimney piping they are designed for. Your only option would be to build a block enclosure that would be large enough to house a fireplace insert, then install a 6 inch stainless flex liner up the chimney flue.
on November 17, 2015
from Shreveport, LA asked:
April 8, 2014
What's the best type of wood to use?
It is always best to burn a well seasoned hardwood, as they have higher density and thus provide a higher BTU output. Common species that are good performers are Red Oak, White Oak, Apple, Pear, Locust, Hickory, Beech, and Alder. These species burn slowly and evenly. As a rule, you should avoid softwoods such as Pine, Spruce, and Sycamore. Most species of conifers do not make good firewood. These types actually burn very hot, but the fuel supply burns quickly and releases a good deal of pitch during combustion, requiring more frequent cleaning of the chimney.
Collin C. - NFI Master Hearth Professional
on April 9, 2014
from Windsor, ON asked:
February 9, 2014
Are your wood burning fireplaces CSA (Canadian Standards Approved) approved?
CSA typically only tests and labels gas fired appliances. As such, our wood burning products have not been tested or listed by them. Most of our wood burning products are tested and listed by UL, OMNI, or PFS. Most units also carry an ICC number, which is often required to be accepted by local code enforcement in both Canada and the U.S.
Collin C. - NFI Master Hearth Professional
on February 10, 2014
from NC asked:
January 31, 2014
What is your return policy?
In regards to wood burning units, any unit purchased can be returned within 30 days of purchase. If the unit must be repacked or reconditioned, a 15% restocking fee will be levied. The original outbound freight will be deducted from your credit. We can help arrange freight return of the unit as well. Return freight cost would be deducted from your credit in that case.
Collin C. - NFI Master Hearth Professional
on January 31, 2014
from Cumming , GA asked:
October 20, 2013
What is the best bet for function and personality in a finished basement room? Also, how could it be vented?
Either a wood burning or gas fireplace could be used for this application. For a good compromise between efficiency and appearance, a closed combustion wood burning fireplace or direct vent gas fireplace can be used.
Collin C. - NFI Master Hearth Professional
on October 21, 2013
from Temperance, MI asked:
November 10, 2012
Do all fireplace inserts require a grate?
The use of a grate is completely up to you. Grates do aide in air circulation which can lend to easier starting fires. However, traditional inserts, those full-bodied appliances that are installed into masonry fireplaces, do not normally accept grates.
Kevin E. - Fireplace Specialist
on November 12, 2012