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    Fireplaces Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    23 Questions & 23 Answers
    from Reno, NV asked:
    July 13, 2017
    How much chimney pipe do I need for my fireplace?
    1 Answer
    Due to the many differences between fireplace brands and types, there is no set minimum distance that can be referenced across the board. Many direct vent appliances require a minimum of 6 inches of horizontal vent or 2 to 3 feet of vertical vent. Wood burning fireplaces typically call for 15 feet of venting, which is measured from the base of the fireplace to the top of the chimney termination. There is also the 10/3/2 rule that pertains to wood burning fireplaces. The rule states that the chimney must extend 3 feet above the roof penetration on the upward side of the pipe, and the top of the chimney must be 2 feet higher than any portion of the building structure within 10 feet. Depending on your roof slope, this could make for as little as 3 feet of chimney above the roof or as much as 15 feet or more. When in doubt, we highly recommend contacting our NFI certified technicians to discuss your installation further. Another resource is our chimney pipe quote form. This form allows you to share all aspects of your installation, providing the details needed for our specialists to generate a thorough quote.
    Submitted by: eFireplaceStore on July 13, 2017

    from New York, NY asked:
    July 13, 2017
    Who should I work with to install a fireplace?
    1 Answer
    Ideally, it is recommended to work with an NFI certified professional to install your new hearth appliance, however such installers can be difficult to locate in certain areas. The installation of a hearth appliance is often part of a larger project and many contractors have a solid understanding of this type of installation. It is our utmost priority to ensure that thorough technical support is available during the installation process. Any of our NFI certified technicians will be happy to guide you and can be reached at 1-800-203-1642. Likewise, we will be happy to work with your selected contractor to achieve your end goal. Whether you are working with a contractor and want to understand the installation process or plan on handling installation yourself, our fireplace installation guide will provide a solid basis for you to work from.
    Submitted by: eFireplaceStore on July 13, 2017

    Robert B.
    from Happy Valley, OR asked:
    May 30, 2021
    Can you add fire glass to an existing natural gas fireplace?
    1 Answer
    Usually, the answer is no. Fireplace burners are designed to be paired with the original equipment that came with the fireplace, such as the logs.
    Submitted by: Aaron D. on June 1, 2021

    Gregory C.
    from Georgia asked:
    May 16, 2021
    How do I registar for the warranty on the fireplace?
    1 Answer
    The instructions for registering your appliance for the warranty will be included in your installation/owners manual of the appliance that you purchased (typically on the last page).
    Submitted by: Aaron D. on May 17, 2021

    from Tulsa asked:
    March 6, 2021
    Do any of the linear fireplaces use logs instead of glass beads? Why are the linear fireplaces at 60% efficiency and regular fireplaces at 80%?
    1 Answer
    Yes, many of our linear direct vent gas fireplaces offer an optional log set - however, this is not the case with all models.  Linear units are designed primarily for aesthetic value, so they are not as efficient as the more traditional style units with louvers and log sets. 
    Submitted by: Tyler M. - NFI Master Hearth Professional on March 8, 2021

    October 1, 2020
    Are ventless gas log fireplaces safe? 
    1 Answer
    Submitted by: Tyler M. - NFI Master Hearth Professional on October 1, 2020

    Beatrice B
    September 24, 2020
    When using a vent free propane gas fireplace, will you have soot released in the air? If not what causes it to happen?
    1 Answer
    A properly installed ventless gas log set will not produce soot. If soot is produced, the major concern would be carbon monoxide resulting from improper log placement and flame impingement. 
    Submitted by: Will M. on September 24, 2020

    Matthew D
    September 11, 2020
    Can you have a fireplace that can burn wood and gas?
    1 Answer
    Many of our open-faced, decorative woodburning fireplaces have knockouts on either side through which you can run a gas line into the firebox. This can be used to assist in burning wood or as a gas-only application with a vented or ventless gas log set.
    Submitted by: Tyler M. - NFI Master Hearth Professional on September 11, 2020

    Bob O.
    from Park Ridge, NJ asked:
    April 1, 2020
    Do you carry 4 or 6" smoke guards for fireplaces?
    1 Answer
    You can locate our smoke guards here.
    Submitted by: Kathy O. on April 1, 2020

    from Clearwater, FL asked:
    February 21, 2020

    Are there any conditions where a direct vent fireplace be vented into a 2 car garage and not necessarily through the roof?

    1 Answer
    No, there is no way you should ever vent a fireplace into a garage.
    Submitted by: Owen O. on February 21, 2020

    Maureen W.
    from New Hyde Park, NY asked:
    January 17, 2020
    Can summer charcoal for an outdoor grill be used in a wood-burning and charcoal indoor stove?
    1 Answer
    We do not have information on any indoor charcoal stoves, so we cannot advise for your particular application. We recommend contacting the manufacturer of your stove for more information.
    Submitted by: Tyler M. - NFI Master Hearth Professional on January 17, 2020

    Robert S.
    from Long Island, NY asked:
    December 24, 2019
    Do you guys sell 3 sided wood-burning fireplaces and or door systems to replace old ones?
    1 Answer
    Unfortunately, we do not offer any 3-sided wood fireplaces. 
    Submitted by: Will M. on December 24, 2019

    from Scottsdale, AZ asked:
    December 13, 2019
    I have a Hargrove remote for my fireplace with only an on/off button. Please tell me how I adjust the flames in my fireplace.
    1 Answer
    Your burner may not have this capability. We recommend contacting Hargrove directly at (800) 725-4166. They will need your burner model information to advise further.
    Submitted by: Tyler M. - NFI Master Hearth Professional on December 13, 2019

    Patty Y.
    December 1, 2019
    What are the circles cut out in the metal on the front side of the fireboxes for that are on the left and right sides of the firebox?
    1 Answer
    These are vents usually intended for air circulation in and/or around a manufactured woodburning fireplace.
    Submitted by: Tyler M. - NFI Master Hearth Professional on December 2, 2019

    from Salt Lake City, UT asked:
    November 3, 2019
    Can a fireplace insert that runs on natural gas be converted to wood-burning so that you have the advantage of the fan and heat distribution, but using wood?
    1 Answer
    If the fireplace was originally manufactured as a dedicated gas fireplace, then you may only use the fireplace as a gas fireplace. The only option would be a complete replacement of the fireplace and its corresponding chimney with a wood-burning fireplace.
    Submitted by: Will M. on November 5, 2019

    Kaylha M
    from Jacksonville, FL asked:
    July 6, 2019
    Do I need to place special material around the wall with the superior WRT 4500 series? Is it okay to directly line the wall with wood?
    1 Answer

    Only noncombustible material can be used on the fireplace itself.  For around the perimeter of the unit, wood/drywall is acceptable, with the exception of the area above the opening and the specified mantel clearance requirements.  Please see those details on page 8 of <a href="https://lib.store.yahoo.net/lib/yhst-95622685483394/sup-wrt4542rh-manual.pdf#_ga=2.139264372.658344658.1562594445-2139154749.1562594445">the owner's manual</a>.

    Submitted by: Tyler M. - NFI Master Hearth Professional on July 8, 2019

    Grace M
    from Darlington, MD asked:
    February 20, 2019
    Do I have to use a bathroom approved fireplace in a bathroom?
    1 Answer
    A fireplace will indeed need to be approved for use in a bathroom.
    Submitted by: Brennan W. on February 21, 2019

    from Naples, FL asked:
    August 11, 2017
    Please compare the advantages and disadvantages of the Empire Carol Rose and the Napoleon linear fireplace (48" propane).
    1 Answer
    The biggest advantage the Napoleon 48" Galaxy unit has over the Carol Rose series is the multi-colored LED light strip effects. The Napoleon unit also offers an optional log set, which is not available with the Carol Rose models.
    Submitted by: Tyler M. on August 14, 2017

    from Virginia Beach, VA asked:
    July 13, 2017
    Do you ship overseas?
    1 Answer
    Due to the number of obstacles that are involved with overseas shipments, it is currently not our policy to provide this service. However, we are happy to work with a third party freight forwarding company. In these cases, we will provide the same free shipping for orders over $99 to the lower 48 states. The shipment will be sent to a freight forwarding location of your selection, with the assigned booking number attached for a smooth transfer from the freight carrier to the freight forwarder. From there, freight costs will be the customer's responsibility. It is important to note that while we can facilitate this process, it will be up to the customer to verify code compliance within the destination country, as well as taxes levied on incoming shipments.
    Submitted by: eFireplaceStore on July 13, 2017

    from Smithfield, VA asked:
    November 14, 2016
    I want to add a fireplace to our family room that is capable of burning wood and propane. My desire is to have a propane fired unit that could be converted to a wood burning unit if for some reason we were unable to get propane (natural disaster, etc.). Would it need to be zero clearance, and on an outside wall. Room is only 15' x 15' with 8' ceilings, so probably we would only need a medium (36"?) sized unit. Also, the fireplace would be used as a supplemental heat source so efficiency is a consideration. What makes and models are available?
    1 Answer
    The only option will be to install a prefabricated wood burning fireplace have a locally-licensed plumber run a gas pipe stub into the opening. The pipe stub could remain capped until you installed a vented natural gas log set, but please note that this configuration would not provide any efficient or measurable heat and you would not be able to alternate between fuel types. Due to the design of any hearth system that is dependent on natural draft for combustion, too much heat will be lost up the chimney to provide efficient heating. Subsequently, the efficiency will be roughly 10% with the configuration you are requesting. If you are looking to provide supplemental heat, I recommend considering a EPA Certified Zero Clearance Fireplace, but these systems cannot be installed with any type of gas line, so you will only be able to burn wood.
    Submitted by: Will M. on November 15, 2016

    from Cheshire, MA asked:
    February 23, 2016
    What is the difference between an insert and a regular fireplace?
    1 Answer
    A fireplace insert is a hearth system that is manufactured to be installed into the opening of an existing masonry or prefabricated wood burning fireplace. This differs from regular fireplaces, which can be installed with wood framing.
    Submitted by: Will M. on February 23, 2016

    from Dallas, TX asked:
    November 8, 2014
    Do I have to use a stainless steel firebox on an outside patio even if it is under a roof?
    1 Answer
    Yes, due to the moisture in the outside air, we recommend a stainless steel firebox for such an application. Otherwise, a standard firebox will eventually fall victim to rust and corrosion.
    Submitted by: Tyler M. on November 10, 2014

    from Cincinnati, OH asked:
    September 21, 2014
    What are advantages/disadvantages of vent versus vent free? I can do either but vented straight back is preferred.
    1 Answer
    If possible, using a vented unit is preferable. The only disadvantage to a vented unit is the slight decrease in overall efficiency when compared to vent free. However, they do not effect indoor air quality and do not introduce excess moisture into the room. Vent free units offer more versatility and greater efficiency, but many customers report being able to smell them while operating and they can add too much moisture to the room when operating for extended periods. They are also known to cause oxygen depletion issues in very tight homes.
    Submitted by: eFireplaceStore on September 22, 2014

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