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Napoleon

Customer Q&A with Product Specialists

Jan G. asked:
Can you use the electric logs without the heat?
Can you use the electric logs without the heat?
Yes, the electric fireplaces will have a setting that provides visual flame with no heat.
Answered by: Aaron D.

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Gary from PA asked:
Where is Timberwolf model fabricated?
Where is Timberwolf model fabricated?
Napoleon products are made in Canada.
Answered by: Tyler M. - NFI Master Hearth Professional

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Pamela from Rochester, NY asked:
We have a Napoleon Knightsbridge GVFS60.  We were told by our propane man that we need the proper "orifices" for propane use. Do you sell conversion kits for this model?  More importantly perhaps, is do you have a video of how we can make the conversion o
We have a Napoleon Knightsbridge GVFS60. We were told by our propane man that we need the proper "orifices" for propane use. Do you sell conversion kits for this model? More importantly perhaps, is do you have a video of how we can make the conversion o
While fuel conversion is possible by switching orifices on vented appliances, I'm afraid that is not the case for vent free appliances. Improper conversion of a vent free appliance can lead to dangerous off gassing into the room and as such, manufacturers only produce vent free appliances in one fuel type or the other.
Answered by: eFireplaceStore

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