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    Napoleon Quality Fireplaces

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    Napoleon Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    4 Questions & 4 Answers
    Matt F.
    from Santa Fe, NM asked:
    October 24, 2019
    Can the GDS20N be vented vertically or does it need to be horizontal for air intake?
    1 Answer
    No, it can be vented vertically.
    Submitted by: Owen O. on October 24, 2019

    from PA asked:
    July 9, 2019
    Where is Timberwolf model fabricated?
    1 Answer
    Napoleon products are made in Canada.
    Submitted by: Tyler M. - NFI Master Hearth Professional on July 9, 2019

    Cheri C
    from Fishers, IN asked:
    June 13, 2019
    We installed a Napoleon VentFree PlasmaFire 31 w/ Stainless Steel convex surround.  We feel it needs some kind of finishing top but was told there is nothing. It does not look complete.  Please advise.
    1 Answer
    There is no top trim or frame option, as that portion of the unit must be clear for proper air flow and ventilation. 
    Submitted by: Tyler M. - NFI Master Hearth Professional on June 13, 2019

    from Rochester, NY asked:
    November 20, 2016
    We have a Napoleon Knightsbridge GVFS60. We were told by our propane man that we need the proper "orifices" for propane use. Do you sell conversion kits for this model? More importantly perhaps, is do you have a video of how we can make the conversion our selves?
    1 Answer
    While fuel conversion is possible by switching orifices on vented appliances, I'm afraid that is not the case for vent free appliances. Improper conversion of a vent free appliance can lead to dangerous off gassing into the room and as such, manufacturers only produce vent free appliances in one fuel type or the other.
    Submitted by: eFireplaceStore on November 21, 2016

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