23 Questions &
from Pacheco, CA asked:
December 11, 2019
I need pipe for Superior fireplace model 38 ACRBD. Do you have this?
The venting for this model has been discontinued and there is no conversion offered that would connect to current Superior chimney.
on December 12, 2019
from Sterling, VA asked:
December 10, 2019
I have a Superior SP38A. I need a forced air kit 160-FAK-1 listed in the manual. Do you have this or a substitute?
Unfortunately, we do not have access to this blower and do not carry one that would act as a suitable substitute. We apologize for any inconvenience.
on December 10, 2019
from Johnstown, OH asked:
December 1, 2019
I want to purchase doors for a Superior Fireplace and the model is KC-38-3. The serial is AG199316. Do you offer a door that will fit my fireplace?
We do not have doors listed for use with your model. We apologize for the inconvenience.
Tyler M. - NFI Master Hearth Professional
on December 2, 2019
from Medford, OR asked:
November 24, 2019
I need a high-temperature sensor #GHC-5500N. Would you have such a part?
Unfortunately, we do not have this replacement part.
on November 26, 2019
from Scottsdale, AZ asked:
November 18, 2019
I have a wood-burning Superior Fireplace Model # RD 4300 and I need a glass door for it. Can you give me some information regarding style, pictures, etc.?
While we can special order a bi-fold glass door assembly (with black trim) and a track kit so that you can install doors on your RD-4300 model, we do not have any photos. We apologize, but Superior does not provide a photo for us to show you.
Tyler M. - NFI Master Hearth Professional
on November 20, 2019
from Westchester County, NY asked:
August 5, 2019
Can granite be used as a surround and hearth for a Superior HC-42?
Yes, granite is considered a non combustible and can be used as a surround and hearth extension
on August 6, 2019
from New Boston MI asked:
March 3, 2019
Are the dampers built into the fireplace insert?
Superior wood burning fireplaces do indeed have built in dampers.
on March 4, 2019
from Coventry ct asked:
February 24, 2019
What is the largest builders series wood burning fireplace that Superior offers?
Currently, the largest Superior builder's series fireplace is the 42" unit.
on February 25, 2019
from Rockdale tx asked:
December 3, 2018
What is difference between a radiant and a circulating wood fireplace?
A circulating model can have an optional fan (room blower) to spread heat thru the room, and a radiant can not accept a fan and only radiates heat to the room.
on December 4, 2018
from 92590 asked:
March 2, 2018
I bought several Superior wood burning fireplaces for our house build, and after 10-15 burnings have noticed cracks in the interior panels. The firebox is not very deep to keep a piece of wood from having flame touch the back panel. Is this a serious problem? or do all panels crack from expansion and contraction. We live in California and the coldest it gets where we are is the low 30's.
They do crack over time, and small (less then 1/8") cracks are not real problems and can be repaired with refractory cement
if they get larger. They usually recommend that the first few fire be very tiny (kindling only) to "cure" or break in the liners.
on March 2, 2018
from Livingston, TX asked:
February 11, 2018
I'm a designer working on a new build. The client has specified a "FMI 36 B Vent F/P". What is a B vent?
B-vent fireplaces feature an open hearth and are typically considered only when aesthetics are the primary concern as fireplaces of this type do not provide efficient heating. Additionally, the installation cost is relatively low when compared to the alternative option of installing a fully-functional wood burning fireplace for use with a set of decorative gas logs as this option would require the installation of either a masonry fireplace and fully functional masonry chimney or prefabricated wood burning fireplace with its corresponding factory built chimney while a B-vent fireplace uses far more readily available, low-cost type B venting. A masonry fireplace typically costs 10's of thousands of dollars while a nicer prefabricated wood burning fireplace would cost a minimum of $3,000 once the venting is added. Additionally, a quality vented gas log set could cost a minimum of $1000 in addition to the cost of the aforementioned fireplace types and not including installation.
If you would like to discuss options further, please contact me (Will M.) directly via phone at 901-363-8406 or by simply replying to this email.
on February 12, 2018
from Houston, Texas asked:
January 17, 2018
Who repairs your fireplaces in the Houston Tx. Area
You can find local techs at www.NFICertified.org
on January 17, 2018
from East Bernard, Texas asked:
January 17, 2018
Who in the Houston, tx. Repairs your fireplaces
You can find qualified techs at www.NFICertified.org
on January 17, 2018
from Garner NC asked:
January 16, 2018
Do the unvented natural gas fireplaces radiate heat without a blower? Model VD1824NR LVD18GO, LVD18TB, LVD18CH.
Because these are unvented units, you are not losing any of the heat produced, so they will radiate quite a lot without blowers. A blower on an unvented unit is still a good addition if you are putting this in an area with an open floor plan as it will help circulate the heat throughout.
on January 16, 2018
from canton ga asked:
December 6, 2017
We currently have a ventless superior VRT2036WS fireplace with LVD18/24 gas log kit installed on an outdoor screened porch.
We are having some issues with the heat causing our mantle to get very hot. Is it possible to install a blower in the unit to direct the heat out and away from rising to the mantle? It would also serve to better heat the space when using it on colder days and evenings.
Thanks for your help....
from Little Rock, AR asked:
November 11, 2017
Is there a video showing how to light the pilot light?
We do not currently have any videos posted showing this, however, I was able to find this video on YouTube
, which should get you familiar with the process.
on November 13, 2017
from CA asked:
November 7, 2017
I'm an architect working on a house with a Superior RD3300 (per old plans). It has a glass front and a log set inside. The client wants an "open" wood burning fireplace. Can I remove glass and burn logs?
If that is a gas log fireplace, then no you can not burn wood in it.
on November 7, 2017
from VA asked:
September 8, 2017
We currently have a wood burning fireplace with a Superior Heatform firebox and circulating system. It was installed in 1987 and I don't have the literature or model number. We are currently trying to determine if we can install gas logs in this fireplace. Any information would be appreciated. The fan is model 2F and it states that it can be used with Heatform Models 31A, 34A, 37, 43, 48, 60, & 73A.
Yes, you can install gas logs in that unit.
on September 8, 2017
from Albuquerque, NM asked:
November 22, 2016
I have a Superior B500 CMN fireplace. It is installed in the wall. It works fine, but I need a blower mechanism. It is not for heat or efficiency, solely for an aesthetic purpose.
The Superior B500 series was a line of B-vent fireplaces. As a rule, B vent units are only designed for aesthetics and even the models that have fans do not have any real heating ability. Air that is circulated by the fan is simply pulled back into the fireplace opening and out of the room, making little difference to the area heated.
Your best option for heating would be to remove the current B-vent model and replace it with a direct vent fireplace. Direct vent gas fireplaces use a pane of glass to seal the fireplace opening, preventing air from being pulled out of the room. They use a double wall vent system that pulls combustion air in from the outdoors, as well as vents exhaust gases.
on November 25, 2016
from Yorba Linda, California asked:
November 18, 2016
I am looking for 52" to 60" Heat & Glo Superior fireplace. Style: Single Face Fireplace / Fuel Type: Natural Gas / Use Fireplace Chimney Pipe.
on November 18, 2016
from Waverly, Iowa asked:
November 15, 2016
We had proposed a Vail fireplace that comes with an integral trim so a ceramic tile or other isn't needed. However, we were provided with a Suoerior VRT 4032 VF firebox that doesn't have any trim to cover the gap between the firebox and wall. Do you have anything that serves this purpose?
We do indeed offer optional trim here
on November 15, 2016
from Maurice, LA asked:
February 5, 2015
I need an 18x19 one inch thick back panel for my superior fireplace. What panels are available and how much would it cost?
We offer universal panels for wood burning fireplaces, which would be the best way to go in your case. Superior only sells their panels in a complete set. The Hargrove Replacement Fireplace Refractory Panel - 24 inch X 28 inch
would be the panel to use and can easily be cut with a circular saw equipped with a masonry blade.
on February 6, 2015
from Redmond, OR asked:
September 1, 2014
How do I remove the glass front so I can clean the glass and fix the logs inside?
While the procedure differs from manufacturer to manufacturer, the general idea is the same for each direct vent unit. The upper and/or lower edge of the glass should have 2 to 3 clasps. These clasps are sometimes hidden behind the upper or lower louvers that most units have. Some of the clasps are spring type and only require that you pull them forward to open them. Others are bolt type and require that you loosen the bolts until the clasps drop out of the way. Once the clasps are loose, the glass can be removed. Some units will have clasps on the top and bottom, but others will only have them on the bottom, requiring you to tilt the glass outward and lift it off of an upper rail.
on September 2, 2014