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    Superior Fireplaces

    What are most people looking for when they want to install a fireplace? A reasonable price is certainly a factor, coupled with high-quality construction and visual appeal. That's why so many customers over the years have been very pleased with their purchase of Superior Fireplaces. To us, "Superior" isn't just a name - it serves as a guiding principle.
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    50 Questions & 50 Answers
    Patti W
    from canton ga asked:
    December 6, 2017
    We currently have a ventless superior VRT2036WS fireplace with LVD18/24 gas log kit installed on an outdoor screened porch. We are having some issues with the heat causing our mantle to get very hot. Is it possible to install a blower in the unit to direct the heat out and away from rising to the mantle? It would also serve to better heat the space when using it on colder days and evenings. Thanks for your help....
    1 Answer
    Installing the Superior/IHP Rotary Type Fan Blower with Magnetic Attachment would definitely help redirect the heat away from the mantle and down into the space where people would be gathered.
    Kelsey C.
    on December 6, 2017

    Karen
    from Little Rock, AR asked:
    November 11, 2017
    Is there a video showing how to light the pilot light?
    1 Answer
    We do not currently have any videos posted showing this, however, I was able to find this video on YouTube, which should get you familiar with the process.
    Kevin E.
    on November 13, 2017

    Patton
    from CA asked:
    November 7, 2017
    I'm an architect working on a house with a Superior RD3300 (per old plans). It has a glass front and a log set inside. The client wants an "open" wood burning fireplace. Can I remove glass and burn logs?
    1 Answer
    If that is a gas log fireplace, then no you can not burn wood in it.
    Owen
    on November 7, 2017

    Peggy
    from VA asked:
    September 8, 2017
    We currently have a wood burning fireplace with a Superior Heatform firebox and circulating system. It was installed in 1987 and I don't have the literature or model number. We are currently trying to determine if we can install gas logs in this fireplace. Any information would be appreciated. The fan is model 2F and it states that it can be used with Heatform Models 31A, 34A, 37, 43, 48, 60, & 73A.
    1 Answer
    Yes, you can install gas logs in that unit.
    Owen
    on September 8, 2017

    Kevin
    from AZ asked:
    March 16, 2017
    I just bought a home that has a Superior vented gas fireplace heater; the pilot appears lit, however, we cannot activate the flame aspect and are uncertain as to how the thing works. No manuals came with it and the model number on the frame is DT-500CMN. Can you direct me to the owner's manual for this model?
    1 Answer
    Here is where you can find a copy of the owner's manual.
    Owen
    on March 16, 2017

    Larry
    from Ballwin, MO asked:
    February 10, 2017
    Do you carry a model KC38 Superior Fireplace?
    1 Answer
    Unfortunately, the KC38 has been discontinued.
    Brennan W.
    on February 10, 2017

    Anthony
    from St. Louis, MI asked:
    February 1, 2017
    I need a log set and new pilot control valve for a model CR 3830 L, Superior Fireplace.
    1 Answer
    For replacement parts, please fill out this form.
    Will M.
    on February 1, 2017

    Deb
    from Anchorage, AK asked:
    January 31, 2017
    What is your best rated small see-through fireplace?
    1 Answer
    Are you looking for a wood burning or gas hearth system? If you are looking for a gas hearth system, please advise if you are looking for a direct vent or vent free fireplace. As many of these systems will not be smaller, please provide the opening or framing width you are looking for.
    Will M.
    on January 31, 2017

    Otis and Shirley Lawyer
    from Schoharie, NY asked:
    January 27, 2017
    I am looking for a burner tube for a Superior LP Gas fireplace - Model No. DR-500CMP and Serial number is 6502E11470.
    1 Answer
    It appears we can indeed special order the part you're looking for (69L09-01). If you could, please provide your shipping address and I will be happy to send you a quote.
    Brennan W.
    on January 27, 2017

    Peter
    from TN asked:
    January 23, 2017
    For model # VFGF-20TSP (slim line), if you turn the control knob to off, should the pilot light go out? Any help with this question would be appreciated.
    1 Answer
    I am unable to locate a model matching this description. As a dealer of primarily new Hearth systems, we may not be the best source of information for older systems purchased elsewhere. I recommend contacting the manufacturer of your Hearth system directly for further assistance.
    Will M.
    on January 24, 2017

    Roland Webb
    from Spring Hill, TN asked:
    January 5, 2017
    We have a Model VD1824PR. Is a blower available for our unit?
    1 Answer
    A blower for your unit will depend on the fireplace as opposed to the log set. If you could, please provide the manufacturer and model number of your fireplace.
    Brennan W.
    on January 5, 2017

    Jim Rizzolo
    from Toms River, NJ asked:
    December 29, 2016
    I am looking for a blower fan for my gas fireplace that I purchased in 2000. Superior Model XDVT8-CMNS.
    1 Answer
    I have just forwarded Quote #15860 for the correct blower for this model. If you would like to place the order, please call in and reference this quote number. This item is currently in stock and ready to ship.
    Will M.
    on December 29, 2016

    Lana DeFeo
    from 76063 asked:
    December 24, 2016
    I am looking for accessories for model DS 36-2.
    1 Answer
    We do not have a accessories list for this unit because it is no longer in our system. If you can let us know what parts you are looking for, we may be able to find replacements for you.
    Chaz
    on December 26, 2016

    Richard
    from Las Vegas, NV asked:
    December 22, 2016
    I need to replace the fan assembly on a Fax1500: Part Number 14332.
    1 Answer
    We will not offer individual parts for blower assemblies, only the complete blower.
    Will M.
    on December 22, 2016

    Dave
    from Cleveland asked:
    December 20, 2016
    I am in need of a manual for a FR24228 fireplace.
    1 Answer
    I recommend contacting the manufacturer of your fireplace directly for this information.
    Will M.
    on December 20, 2016

    Mary
    from Virginia asked:
    December 16, 2016
    I am looking for glass doors, for model number 853189 CF3860.
    1 Answer
    I apologize, but I could not locate any information on your unit based on the model numbers provided. If you could, please provide a picture of yoour fireplace's data plate. I look forward to your response.
    Brennan W.
    on December 16, 2016

    Molly
    from PA asked:
    December 13, 2016
    I am in need of a DS36TP or DS36RP valve for my Superior fireplace.
    1 Answer
    For replacement parts, please fill out this form.
    Will M.
    on December 13, 2016

    Scott Taylor
    from Greer, SC asked:
    December 8, 2016
    I have the Superior 36" circulating wood fire place installed in my house (WCT2036WS). Do you have the replacement refractory panels in stock for this unit, or do I have to replace the entire unit?
    1 Answer
    We can indeed special order them. If you could, please provide your shipping address and we will be happy to put together a quote.
    Brennan W.
    on December 8, 2016

    Mary
    from Coldwater, Michigan asked:
    December 5, 2016
    I am looking for the forced air blower for Millivolt Model DT500CMN. Is the blower available?
    1 Answer
    While our products are simply offered online and we have no brick and mortar stores, we may be able to locate the correct blower for this model. Please fill out this form and we will look into this further.
    Will M.
    on December 6, 2016

    Edward Antonacci
    from Fontana, CA asked:
    December 3, 2016
    Where can I get replacement doors for my Superior Fireplace Model RD3800?
    1 Answer
    For replacement parts, please fill out this form.
    Will M.
    on December 5, 2016

    Bonnie Calloway
    from Las Vegas, NV asked:
    December 3, 2016
    I have a Superior Gas fireplace, model # RHD38 and would like to buy a remote for it.
    1 Answer
    This model number of fireplace was actually a wood burning model. You most likely have a set of gas logs that were installed into it. If you would like to supply a couple of photos of the gas valve that is part of the log burner, I will be able to advise on a remote.
    eFireplaceStore
    on December 5, 2016

    Debbie Whitaker
    from Albuquerque, NM asked:
    November 22, 2016
    I have a Superior B500 CMN fireplace. It is installed in the wall. It works fine, but I need a blower mechanism. It is not for heat or efficiency, solely for an aesthetic purpose.
    1 Answer
    The Superior B500 series was a line of B-vent fireplaces. As a rule, B vent units are only designed for aesthetics and even the models that have fans do not have any real heating ability. Air that is circulated by the fan is simply pulled back into the fireplace opening and out of the room, making little difference to the area heated. Your best option for heating would be to remove the current B-vent model and replace it with a direct vent fireplace. Direct vent gas fireplaces use a pane of glass to seal the fireplace opening, preventing air from being pulled out of the room. They use a double wall vent system that pulls combustion air in from the outdoors, as well as vents exhaust gases.
    eFireplaceStore
    on November 25, 2016

    Jane Zong
    from Yorba Linda, California asked:
    November 18, 2016
    I am looking for 52" to 60" Heat & Glo Superior fireplace. Style: Single Face Fireplace / Fuel Type: Natural Gas / Use Fireplace Chimney Pipe.
    1 Answer
    Based on your requirements, we would suggest taking a look at the Superior DRL3054 Pro Series 54" Linear Direct Vent Fireplace with Fire Glass and Standard Remote.
    Brennan W.
    on November 18, 2016

    Ben Jones
    from Waverly, Iowa asked:
    November 15, 2016
    We had proposed a Vail fireplace that comes with an integral trim so a ceramic tile or other isn't needed. However, we were provided with a Suoerior VRT 4032 VF firebox that doesn't have any trim to cover the gap between the firebox and wall. Do you have anything that serves this purpose?
    1 Answer
    We do indeed offer optional trim here, here & here.
    Will M.
    on November 15, 2016

    James
    from Warrenton, VA asked:
    October 22, 2016
    I would like to purchase a basic, on/off remote control for a Superior propane fireplace, model #DRT3035DMP; serial #A16c107390. Can you provide instructions for how to order this part? Thank you.
    1 Answer
    The correct remote to be used is the Acumen RCK-I Manual On/Off DC Remote Control Kit. This remote can be ordered online or by phone.
    eFireplaceStore
    on October 24, 2016

    Joe
    from Atlanta, GA asked:
    October 6, 2016
    Do you have a Superior WRT4842 series fireplace?
    1 Answer
    We can order this model in from Superior, but I would expect it to take upwards of 4 weeks, due to the special order status.
    Chris C.
    on October 6, 2016

    Mark
    from Cedar City, UT asked:
    March 30, 2016
    I am looking for glass doors for a Superior GHC5500N fireplace. I believe that it's part number 12M49 or 12M43. Do you have this?
    1 Answer
    Unfortunately, the manufacturer has informed me that the doors for your unit are no longer available. We apologize for any inconvenience.
    Brennan W.
    on March 31, 2016

    Harlan
    from Houston, TX asked:
    February 23, 2016
    Where can I find Superior fireplace model #1143?
    1 Answer
    We do not carry older Superior fireplaces as we only offer new products.
    Will M.
    on February 23, 2016

    Frank
    from Hedgesville, WV asked:
    February 15, 2016
    I am looking for replacement door gaskets for a Superior Stoveplace model SP38C-1. Do you carry these or know where I can find them?
    1 Answer
    For replacement parts, please fill out this form.
    Will M.
    on February 16, 2016

    Larry
    from Xenia, OH asked:
    January 30, 2016
    We installed a Superior wood-burning fireplace when we built our home in 1989, model. HCE 4050. The model came with two brushed brass louvers and brass trimmed bi-fold doors that we would like to replace with matte-black louvers and bi-fold doors. I'm having difficulty locating replacement parts online. Can you help me with finding replacement doors?
    1 Answer
    For replacement parts, please fill out this form.
    Will M.
    on February 1, 2016

    Brenda
    from Champaign, IL asked:
    January 23, 2016
    I have model BC36 Superior natural gas log burning fireplace that uses a manual ignition and pilot to turn on. Is there any way that I can convert this to a remote turn on system? The model is EB18NB and the serial number is 00Z-019248.
    1 Answer
    Unfortunately, there is no available way to convert your log set from manual to millivolt remote ready ignition. I apologize for any inconvenience.
    Brennan W.
    on January 25, 2016

    Mike
    from St Louis, MO asked:
    January 18, 2016
    I have a Superior RD-4300 gas fireplace installed. Is it possible to add louver panels and a blower to convert this unit to a circulating unit?
    1 Answer
    Unfortunately, radiant boxes cannot be modified to be compatible with a blower.
    Will M.
    on January 19, 2016

    Scott
    from Harrisburg, PA asked:
    January 8, 2016
    Do you have a replacement pilot assembly for a Superior GRDE-8038P fireplace?
    1 Answer
    For replacement parts, please fill out this form.
    Will M.
    on January 8, 2016

    Bruce
    from Walland, TN asked:
    January 7, 2016
    I have a Superior ventless LPG fireplace and I have cleaned the thermopile and blew through the nozzle with compressed air and re lit the pilot and it stayed on and worked all day and I turned it on and off with my wall switch at least 6 times and it worked great. The pilot light was on all night and when I turned the wall switch on this morning it lit for just a few seconds and went out. I let it cool down and lit the pilot again and it worked fine. This has happened the past two days, what would you recommend?
    1 Answer
    Since you have used compressed air to clean out the ODS pilot assembly, I would use either an emery cloth or very fine grit sandpaper, such as 800-1000 grit to clean any carbon build up off of both the thermopile and thermocouple. Over time, this build up can cause a lower voltage to be produced by both of these components back to the gas valve. If after cleaning the thermopile and thermocouple, the set continues to malfunction, I would suggest having a technician come out to further diagnose the set by pulling millivolt readings from the terminals at the valve, as the pilot assembly may simply be worn out.
    Chris C.
    on January 7, 2016

    James
    from Wakeman, OH asked:
    January 6, 2016
    We have a Superior natural gas log fireplace that was installed back in 99'. The model is a Superior XDVR5-CMNS. My igniter wire broke and, even though I can light the pilot light with a match, it still won't fire up. With the age of this unit and the issues that I'm having, would a new upgrade be both more efficient and feasible?
    1 Answer
    As the parts for your unit are no longer available through the manufacturer, I would agree that upgrading to a new unit is likely the best coarse of action. You may want to take a look at some of our Direct Vent Fireplaces.
    Brennan W.
    on January 6, 2016

    Bill
    from Weaverville, NC asked:
    December 24, 2015
    How do I install a blower unit into a Superior SLDVT 35NM?
    1 Answer
    In order for the blower to fit into the bottom back portion of the unit where it is intended to mount, you must first remove the glass, burner assembly, and the burner tray. This will open up the space in the hearth floor needed to position the blower assembly properly.
    eFireplaceStore
    on December 28, 2015

    Elias
    from Fenton, MI asked:
    December 16, 2015
    We have a Superior fireplace, model DVPF-CMNS. Where can I find a replacement log set for it?
    1 Answer
    Unfortunately, the manufacturer replied that parts are no longer available for this model.
    Will M.
    on December 18, 2015

    Marivn
    from Omaha, NE asked:
    November 10, 2015
    I installed the Suprior DRC3025 fireplace in my home but I did not install the blower kit, however, I did wire the duplex plug. Where is the blower located when installed? Can I still install it even if the tile above the front of the unit gets pretty hot?
    1 Answer
    The blower will be installed below the opening of the fireplace. Below, you will find a link to the unit's product manual. Please see page 18 for blower installation instructions: Installation Manual
    Brennan W.
    on November 10, 2015

    Ray
    from Port Barre, LA asked:
    October 18, 2015
    Do you offer the Superior XF-WRT4542 wood burning fireplace?
    1 Answer
    We do indeed carry the Superior WRT4542, which can be found by following the link below: Superior 42" WRT 4500 Series Smooth Faced Woodburning Fireplace - WRT4542RH
    Brennan W.
    on October 19, 2015

    Sherry
    from Windsor, CA asked:
    October 16, 2015
    Can I convert my Superior fireplace, model RD3800 (M655116), to a gas fireplace? If so, where do I need to drill the hole to accept a gas line?
    1 Answer
    The Superior RD3800 is indeed approved for use with a gas log set. There are pre-made gas knockouts on the lower portion of the side refractory panels that can be punched out for the running of a gas line.
    Brennan W.
    on October 16, 2015

    Gary
    from Big Canoe, GA asked:
    September 25, 2015
    We have an old wood burning Superior fireplace, model RC4310, and we would like to use new gas logs in this fireplace and have been advised to see if this unit will support gas logs. The gas logs are new but they came from a ventless fireplace that we replace with a direct vent fireplace. The logs have been installed and we plan to open the flu when burning the gas logs. What would you suggest?
    1 Answer
    With the installation of a vent less gas log set in the fireplace with the damper open, you would be operating this as a decorative type appliance. In the manual for the fireplace, it does state that the damper would need to be fixed in the open position for proper operation.
    Chris C.
    on September 25, 2015

    George
    from Easton, PA asked:
    August 29, 2015
    The pilot light of my Superior fireplace won't stay on. What do you think could be the problem? The light will stay on when I hold the button but will go out the second I stop.
    1 Answer
    It is very likely that the issue lies within the thermocouple. As they age, the thermocouple will become less effective at generating millivoltage and must be replaced. I first recommend cleaning the thermocouple with an emory cloth. This will remove any built up soot or contamination, which will then allow the thermocouple to function more effectively.
    eFireplaceStore
    on August 31, 2015

    Adam
    from Raleigh, NC asked:
    May 30, 2015
    I am looking for a wood burning fireplace for residential use that will be used probably from 10 to 20 times a year. Are the Superior WRT models better than the WCT ones?
    1 Answer
    The only difference between the WCT and WRT models is that the WCT or circulating model offers an optional blower to aid in the natural convection produced by it's louvered design while the WRT or radiant model does not. These types of appliances are considered decorative appliances and, like a traditional masonry fireplace, will only provide radiant heat to the room. Purchasing the WCT model and adding the optional blower would simply aid in pushing the heated convection air in to the room while the radiant model would be more for aesthetics as the clean facing can be finished with noncombustible material. From the usage you have described, it sounds like the radiant model may be the better option.
    Will M.
    on June 1, 2015

    Robert
    from San Gabriel, CA asked:
    March 5, 2015
    What Is the difference between the Superior Fireplace DRT2035 and DRC2035? Can the DRT2035 be converted to DRC2035 by removing the gas logs and adding glass media?
    1 Answer
    The DRT2035 series is the traditional line and includes a log set whereas the DRC2035 is the contemporary alternative and contains black crushed glass media (for which you can swap with separately-purchased other colors of crushed glass). Unfortunately, no, neither unit can be converted to the other style.
    Tyler M.
    on March 5, 2015

    Janet
    from Maurice, LA asked:
    February 5, 2015
    I need an 18x19 one inch thick back panel for my superior fireplace. What panels are available and how much would it cost?
    1 Answer
    We offer universal panels for wood burning fireplaces, which would be the best way to go in your case. Superior only sells their panels in a complete set. The Hargrove Replacement Fireplace Refractory Panel - 24 inch X 28 inch would be the panel to use and can easily be cut with a circular saw equipped with a masonry blade.
    eFireplaceStore
    on February 6, 2015

    Barbara
    from Fort Mill, SC asked:
    January 29, 2015
    When I turn off the wall switch and the flames are turned off in my fireplace, the pilot light seems extremely high, enough to make the glass hot, and I can heart the gas line running. Can the pilot light be adjust in my fireplace? I have a direct vent SLDVT-30/35/40/45 series fireplace.
    1 Answer
    There is indeed a pilot adjustment screw on the standing pilot versions of this unit. When looking into the bottom of the unit at the main gas valve, locate the high/low control knob on the valve. Immediately to the right and just above the level of the control knob is a brass flat head adjustment screw. Turning the screw clockwise will slowly decrease the pilot flame height.
    eFireplaceStore
    on January 29, 2015

    Joe
    from Adena, OH asked:
    January 11, 2015
    Can I convert my wood burning fireplace model, BC36MH(H), to use propane or would I have to change my entire unit?
    1 Answer
    Your Superior fireplace can indeed be converted to accept a gas log set. You would simply need to have a gas line run from your propane tank to and through the wall of the fireplace.
    Kevin E.
    on January 12, 2015

    Joel
    from Clear Lake, IA asked:
    January 7, 2015
    I have a Superior natural gas fireplace which continues to soot up on the glass and on my siding by the outside vent assembly. What is causing this soot to be released?
    1 Answer
    There are several issues that could cause the problem, listed below: 1. Incorrect gas type. 2. Flame impingement caused by improper log placement. 3. Partially clogged orifice or air shutter. I recommend varying the fuel type first. If the fuel type is correct for the gas you are burning, the unit should be serviced and inspected for other issues.
    eFireplaceStore
    on January 7, 2015

    Joe
    from NJ asked:
    December 29, 2014
    What's the difference between a circulating and radiant fireplace? Which one would you suggest? I read the reviews on the fresh air intake. Is there a problem with them closing?
    1 Answer
    Radiant fireplaces use a smooth face with no louvers. This allows them to be built in with noncombustible material up to the edges of the fireplace opening. The only drawback is that radiant models do not have the ability to be used with a circulating fan. Circulating models will have louvers on the face that allow for the installation of a fan, however the louvers cannot be covered for any reason. There are several different designs of fresh air kits. Some of them use a baffle that must be opened and closed manually, while others do not use such a device. The baffle system works well and to my knowledge, there is not a problem with them.
    eFireplaceStore
    on December 30, 2014

    Dan
    from NJ asked:
    December 27, 2014
    We've turned on our fireplace for the first time this year and it isn't staying on. At first it did for a few minutes then it went off. So we turned it off and left it off overnight so we could clean it out the next day. We cleaned it up and turned it on and it did the same thing. The pilot stays lit and it'll come on but then immediately go out. We've never had any problems with it in the previous 5 years of winters. What could be causing the problem?
    1 Answer
    The problem is most likely attributed to the thermopile within the pilot assembly. Most pilot assemblies will have both a thermocouple and thermopile. The thermopile is one of the two probes that is engulfed in flame from the pilot hood. If the thermopile is dirty, it can cause a loss of voltage, which will lead to the main burner dropping out. With the pilot off and the unit completely cool, 1500 grit sandpaper can be used to lightly clean the thermopile to remove carbon and soot. If this does not solve the issue, replacement of the part may be necessary.
    eFireplaceStore
    on December 29, 2014



    Whether you're looking for a fireplace for indoors or outdoors ... whether it burns wood, propane, natural gas, or works from electricity ... whether your home is comfy and traditional or sleekly modern ... we're sure Superior Fireplaces can offer a product to fit your needs. And we strive to do it all while providing you a truly "Superior" customer experience.
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