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    Superior Fireplaces

    What do most people find with they search for a Superior Fireplace? A reasonable price is undoubtedly a factor, coupled with high-quality construction and visual appeal. That's why so many customers over the years have been very pleased with their purchase of a Superior IHP Fireplace. To us, "Superior" isn't just a name - it serves as a guiding principle. Superior gas fireplaces and wood fireplaces are second to none!
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    Whether you're looking for a fireplace for indoors or outdoors ... whether it burns wood, propane, natural gas, or works from electricity ... whether your home is comfy and traditional or sleekly modern ... we're sure Superior Fireplaces can offer a product to fit your needs. And we strive to do it all while providing you a truly "Superior" customer experience.

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    Superior Fireplaces Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    39 Questions & 39 Answers
    Ward H
    from Piney Point, MD asked:
    March 9, 2022
    Is there a conversion kit available to convert a Superior Ventless Natural Gas Fireplace model VRL4543ZEN to Propane?
    1 Answer
    Vent-free units are not convertible.
    Submitted by: Kathy O. on March 9, 2022

    Don O
    from Grand Bay, AL asked:
    February 6, 2022
    I have a Superior gas fireplace. Can I use the fireplace without the glass front on it?
    1 Answer
    If the unit is a Direct Vent appliance, then it is not recommended to operate with the front glass removed. 
    Submitted by: Aaron D. on February 7, 2022

    Kevin
    from St Charles, MO asked:
    January 26, 2022
    What doors fit the model CF4360 wood-burning Superior FP?
    1 Answer
    This model can use the 12M10 bi-fold glass doors, which may or may not utilize the H6824 track kit.
    Submitted by: Tyler M. - NFI Master Hearth Professional on January 26, 2022

    Bill S.
    from Ohio asked:
    September 23, 2021
    Does Superior Fireplaces maintain an online warranty registration system?  If so, how do I find that place to register my new residential fireplace?
    1 Answer
    You can register your warranty through this link
    Submitted by: Devon P. on September 23, 2021

    Phil S
    from Boring, OR asked:
    August 31, 2021
    Do you have glass doors for BC36 model in a manufactured home?
    1 Answer
    The Superior 36ABF doors will fit that fireplace. 
    Submitted by: Aaron D. on August 31, 2021

    George
    from Austin, TX asked:
    August 27, 2021
    Are there any external visual differences between the Contemporary Line and the Traditional Line of direct vent fireplaces?
    1 Answer
    If you are asking if there are any differences outside of the interior media (glass or logs), the burner will generally be configured appropriately for glass as opposed to decorative logs while the exterior design of the fireplace itself will be the same in cases where the same fireplace is offered as a traditional model with logs or a contemporary model with crushed glass, etc. The Superior DRT2033 and DRC2033 are good examples of this.
    Submitted by: Will M. on August 27, 2021

    Jennifer M.
    from Santa Fe, NM asked:
    August 24, 2021
    I have a Superior RD3300A fireplace. Can I use gas logs in it?
    1 Answer
    Yes, per the installation manual for that fireplace, a decorative gas appliance can be installed into this fireplace following certain guidelines outlined in the installation manual.
    Submitted by: Aaron D. on August 24, 2021

    Eric
    August 19, 2021
    Is it safe to use regular sheetrock to the framing around the unit?
    1 Answer
    You would need to refer to the manufacturer manual regarding all clearances to combustibles. You may use drywall or sheetrock up to the nailing flanges and standoffs of the unit but you may not go over the face or past these with a combustible.
    Submitted by: Kelsey C. on August 19, 2021

    Bob
    from Madison, WI asked:
    July 21, 2021
    For a Model DT 600CMN where can I get a new Honeywell electronic gas valve?
    1 Answer
    Unfortunately, Honeywell gas valves are no longer available.
    Submitted by: Aaron D. on July 22, 2021

    Steve
    from Murrieta, CA asked:
    July 16, 2021
    Do you have glass doors for an FMI VM36EPB fireplace?
    1 Answer
    No, we do not have doors available for this model.
    Submitted by: Tyler M. - NFI Master Hearth Professional on July 16, 2021

    Dave O.
    from Elizabethown, PA asked:
    July 12, 2021

    Is there a max BTU capacity I should keep in mind when converting my Metal Superior Fireplace LBR 4324 from wood burning to natural gas logs?

    1 Answer
    Per the installation manual for your fireplace:  This fireplace has been tested and approved to ANSI/IAS/AGA Z21.11.2 for use with an unvented gas appliance having a maximum rating of 26,000 BTU and complies with the Standard for Factory-Built Fireplaces, U.L. 127 when installed with unvented gas log sets. The limit may be increased to 40,000 BTU providing that minimum combustible mantle heights were increased to at least 18 inches when the fireplace was installed.
    Submitted by: Aaron D. on July 12, 2021

    Fred G.
    from Valencia, PA asked:
    May 30, 2021
    How do I light it?
    1 Answer
    The lighting instructions can be found in your owner's manual for your specific fireplace.
    Submitted by: Aaron D. on June 1, 2021

    Eddie
    from East Brunswick, NJ asked:
    December 7, 2020
    Do you have a replacement remote for Superior SKY-3001?
    1 Answer
    Submitted by: Tyler M. - NFI Master Hearth Professional on December 8, 2020

    Gary
    from Aubrey, TX asked:
    October 26, 2020
    Can a Superior DRT 3035 DEN-C be modified to operate off a battery pack when AC power is gone?
    1 Answer
    The DRT3035 models have an integrated battery back-up to allow ignition in a power outage.
    Submitted by: Tyler M. - NFI Master Hearth Professional on October 26, 2020

    Jim
    from St. Peter’s, MO asked:
    October 20, 2020
    I have model hc4380 which needs repair. Where do we find the serial number?
    1 Answer
    Please see our article, How to Find Your Serial Number Information for assistance.
    Submitted by: Tyler M. - NFI Master Hearth Professional on October 21, 2020

    Sergio M
    from Maple Grove, MN asked:
    July 8, 2020
    Do you have any replacement louvers for the DS-36TN or DS-36CTN?
    1 Answer
    Unfortunately, there were no other finishes for louvers and accessories to this model other than the Polished Brass. 
    Submitted by: Kelsey C. on July 8, 2020

    Robert C.
    from Mcgaheysville, VA asked:
    February 29, 2020

    What Blower fans will fit in our Superior Gas Fireplace MN: DRT3040DMP? Will we need to get a different traditional facade if we install a blower fan?

    1 Answer
    The DRT3040DMP model can use either the FBK-100, FBK-150 or FBK-200 blowers. No, you do not need to change the facade to utilize any of these blower options.
    Submitted by: Tyler M. - NFI Master Hearth Professional on March 2, 2020

    Ardie Z.
    from Pacheco, CA asked:
    December 11, 2019
    I need pipe for Superior fireplace model 38 ACRBD. Do you have this?
    1 Answer
    The venting for this model has been discontinued and there is no conversion offered that would connect to current Superior chimney. 
    Submitted by: Will M. on December 12, 2019

    Mitch P.
    from Sterling, VA asked:
    December 10, 2019
    I have a Superior SP38A. I need a forced air kit 160-FAK-1 listed in the manual. Do you have this or a substitute?
    1 Answer
    Unfortunately, we do not have access to this blower and do not carry one that would act as a suitable substitute. We apologize for any inconvenience.
    Submitted by: Brennan W. on December 10, 2019

    Brian
    from Johnstown, OH asked:
    December 1, 2019
    I want to purchase doors for a Superior Fireplace and the model is KC-38-3. The serial is AG199316. Do you offer a door that will fit my fireplace?
    1 Answer
    We do not have doors listed for use with your model. We apologize for the inconvenience.
    Submitted by: Tyler M. - NFI Master Hearth Professional on December 2, 2019

    Mavis Marney
    from Medford, OR asked:
    November 24, 2019
    I need a high-temperature sensor #GHC-5500N. Would you have such a part?


    1 Answer
    Unfortunately, we do not have this replacement part. 
    Submitted by: Will M. on November 26, 2019

    Joseph M.
    from Scottsdale, AZ asked:
    November 18, 2019
    I have a wood-burning Superior Fireplace Model # RD 4300 and I need a glass door for it. Can you give me some information regarding style, pictures, etc.?
    1 Answer
    While we can special order a bi-fold glass door assembly (with black trim) and a track kit so that you can install doors on your RD-4300 model, we do not have any photos. We apologize, but Superior does not provide a photo for us to show you.
    Submitted by: Tyler M. - NFI Master Hearth Professional on November 20, 2019

    Tina
    from Westchester County, NY asked:
    August 5, 2019
    Can granite be used as a surround and hearth for a Superior HC-42?
    1 Answer
    Yes, granite is considered a non combustible and can be used as a surround and hearth extension 
    Submitted by: Owen O. on August 6, 2019

    Kem M
    from New Boston MI asked:
    March 3, 2019
    Are the dampers built into the fireplace insert?
    1 Answer
    Superior wood burning fireplaces do indeed have built in dampers.
    Submitted by: Brennan W. on March 4, 2019

    Michael N
    from Coventry ct asked:
    February 24, 2019
    What is the largest builders series wood burning fireplace that Superior offers?
    1 Answer
    Currently, the largest Superior builder's series fireplace is the 42" unit.
    Submitted by: Brennan W. on February 25, 2019

    Jeff
    from Rockdale tx asked:
    December 3, 2018
    What is difference between a radiant and a circulating wood fireplace?
    1 Answer
    A circulating model can have an optional fan (room blower) to spread heat thru the room, and a radiant can not accept a fan and only radiates heat to the room.
    Submitted by: Owen O. on December 4, 2018

    MARK W
    from 92590 asked:
    March 2, 2018
    I bought several Superior wood burning fireplaces for our house build, and after 10-15 burnings have noticed cracks in the interior panels. The firebox is not very deep to keep a piece of wood from having flame touch the back panel. Is this a serious problem? or do all panels crack from expansion and contraction. We live in California and the coldest it gets where we are is the low 30's.
    1 Answer
    They do crack over time, and small (less then 1/8") cracks are not real problems and can be repaired with refractory cement if they get larger. They usually recommend that the first few fire be very tiny (kindling only) to "cure" or break in the liners.
    Submitted by: Owen O. on March 2, 2018

    Rod
    from Livingston, TX asked:
    February 11, 2018
    I'm a designer working on a new build. The client has specified a "FMI 36 B Vent F/P". What is a B vent?
    1 Answer
    B-vent fireplaces feature an open hearth and are typically considered only when aesthetics are the primary concern as fireplaces of this type do not provide efficient heating. Additionally, the installation cost is relatively low when compared to the alternative option of installing a fully-functional wood burning fireplace for use with a set of decorative gas logs as this option would require the installation of either a masonry fireplace and fully functional masonry chimney or prefabricated wood burning fireplace with its corresponding factory built chimney while a B-vent fireplace uses far more readily available, low-cost type B venting. A masonry fireplace typically costs 10's of thousands of dollars while a nicer prefabricated wood burning fireplace would cost a minimum of $3,000 once the venting is added. Additionally, a quality vented gas log set could cost a minimum of $1000 in addition to the cost of the aforementioned fireplace types and not including installation. If you would like to discuss options further, please contact me (Will M.) directly via phone at 901-363-8406 or by simply replying to this email.
    Submitted by: Will M. on February 12, 2018

    John
    from Houston, Texas asked:
    January 17, 2018
    Who repairs your fireplaces in the Houston Tx. Area
    1 Answer
    You can find local techs at www.NFICertified.org
    Submitted by: eFireplaceStore.com on January 17, 2018

    John
    from East Bernard, Texas asked:
    January 17, 2018
    Who in the Houston, tx. Repairs your fireplaces
    1 Answer
    You can find qualified techs at www.NFICertified.org
    Submitted by: eFireplaceStore.com on January 17, 2018

    Norman D
    from Garner NC asked:
    January 16, 2018
    Do the unvented natural gas fireplaces radiate heat without a blower? Model VD1824NR LVD18GO, LVD18TB, LVD18CH.
    1 Answer
    Because these are unvented units, you are not losing any of the heat produced, so they will radiate quite a lot without blowers. A blower on an unvented unit is still a good addition if you are putting this in an area with an open floor plan as it will help circulate the heat throughout.
    Submitted by: eFireplaceStore.com on January 16, 2018

    Patti W
    from canton ga asked:
    December 6, 2017
    We currently have a ventless superior VRT2036WS fireplace with LVD18/24 gas log kit installed on an outdoor screened porch. We are having some issues with the heat causing our mantle to get very hot. Is it possible to install a blower in the unit to direct the heat out and away from rising to the mantle? It would also serve to better heat the space when using it on colder days and evenings. Thanks for your help....
    1 Answer
    Installing the Superior/IHP Rotary Type Fan Blower with Magnetic Attachment would definitely help redirect the heat away from the mantle and down into the space where people would be gathered.
    Submitted by: Kelsey C. on December 6, 2017

    Karen
    from Little Rock, AR asked:
    November 11, 2017
    Is there a video showing how to light the pilot light?
    1 Answer
    We do not currently have any videos posted showing this, however, I was able to find this video on YouTube, which should get you familiar with the process.
    Submitted by: Kevin E. on November 13, 2017

    Patton
    from CA asked:
    November 7, 2017
    I'm an architect working on a house with a Superior RD3300 (per old plans). It has a glass front and a log set inside. The client wants an "open" wood burning fireplace. Can I remove glass and burn logs?
    1 Answer
    If that is a gas log fireplace, then no you can not burn wood in it.
    Submitted by: Owen on November 7, 2017

    Peggy
    from VA asked:
    September 8, 2017
    We currently have a wood burning fireplace with a Superior Heatform firebox and circulating system. It was installed in 1987 and I don't have the literature or model number. We are currently trying to determine if we can install gas logs in this fireplace. Any information would be appreciated. The fan is model 2F and it states that it can be used with Heatform Models 31A, 34A, 37, 43, 48, 60, & 73A.
    1 Answer
    Yes, you can install gas logs in that unit.
    Submitted by: Owen on September 8, 2017

    Debbie Whitaker
    from Albuquerque, NM asked:
    November 22, 2016
    I have a Superior B500 CMN fireplace. It is installed in the wall. It works fine, but I need a blower mechanism. It is not for heat or efficiency, solely for an aesthetic purpose.
    1 Answer
    The Superior B500 series was a line of B-vent fireplaces. As a rule, B vent units are only designed for aesthetics and even the models that have fans do not have any real heating ability. Air that is circulated by the fan is simply pulled back into the fireplace opening and out of the room, making little difference to the area heated. Your best option for heating would be to remove the current B-vent model and replace it with a direct vent fireplace. Direct vent gas fireplaces use a pane of glass to seal the fireplace opening, preventing air from being pulled out of the room. They use a double wall vent system that pulls combustion air in from the outdoors, as well as vents exhaust gases.
    Submitted by: eFireplaceStore on November 25, 2016

    Ben J
    from Waverly, IA asked:
    November 15, 2016

    Do you have any trim for a Superior VRT 4032 VF firebox?

    1 Answer
    We do indeed offer optional trim here and here.
    Submitted by: Will M. on November 15, 2016

    Janet
    from Maurice, LA asked:
    February 5, 2015
    I need an 18x19 one inch thick back panel for my superior fireplace. What panels are available and how much would it cost?
    1 Answer
    We offer universal panels for wood burning fireplaces, which would be the best way to go in your case. Superior only sells their panels in a complete set. The Hargrove Replacement Fireplace Refractory Panel - 24 inch X 28 inch would be the panel to use and can easily be cut with a circular saw equipped with a masonry blade.
    Submitted by: eFireplaceStore on February 6, 2015

    Ruth
    from Redmond, OR asked:
    September 1, 2014
    How do I remove the glass front so I can clean the glass and fix the logs inside?
    1 Answer
    While the procedure differs from manufacturer to manufacturer, the general idea is the same for each direct vent unit. The upper and/or lower edge of the glass should have 2 to 3 clasps. These clasps are sometimes hidden behind the upper or lower louvers that most units have. Some of the clasps are spring type and only require that you pull them forward to open them. Others are bolt type and require that you loosen the bolts until the clasps drop out of the way. Once the clasps are loose, the glass can be removed. Some units will have clasps on the top and bottom, but others will only have them on the bottom, requiring you to tilt the glass outward and lift it off of an upper rail.
    Submitted by: eFireplaceStore on September 2, 2014

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