39 Questions &
39 Answers
Ward H
from Piney Point, MD asked:
March 9, 2022
Is there a conversion kit available to convert a Superior Ventless Natural Gas Fireplace model VRL4543ZEN to Propane?
1 Answer
Vent-free units are not convertible.
Submitted by:
Kathy O.
on March 9, 2022
Most Helpful Answer
Don O
from Grand Bay, AL asked:
February 6, 2022
I have a Superior gas fireplace. Can I use the fireplace without the glass front on it?
1 Answer
If the unit is a Direct Vent appliance, then it is not recommended to operate with the front glass removed.
Submitted by:
Aaron D.
on February 7, 2022
Most Helpful Answer
Kevin
from St Charles, MO asked:
January 26, 2022
What doors fit the model CF4360 wood-burning Superior FP?
1 Answer
Bill S.
from Ohio asked:
September 23, 2021
Does Superior Fireplaces maintain an online warranty registration system? If so, how do I find that place to register my new residential fireplace?
1 Answer
You can register your warranty
through this link.
Submitted by:
Devon P.
on September 23, 2021
Most Helpful Answer
Phil S
from Boring, OR asked:
August 31, 2021
Do you have glass doors for BC36 model in a manufactured home?
1 Answer
The
Superior 36ABF doors will fit that fireplace.
Submitted by:
Aaron D.
on August 31, 2021
Most Helpful Answer
George
from Austin, TX asked:
August 27, 2021
Are there any external visual differences between the Contemporary Line and the Traditional Line of direct vent fireplaces?
1 Answer
If you are asking if there are any differences outside of the interior media (glass or logs), the burner will generally be configured appropriately for glass as opposed to decorative logs while the exterior design of the fireplace itself will be the same in cases where the same fireplace is offered as a traditional model with logs or a contemporary model with crushed glass, etc. The Superior
DRT2033 and
DRC2033 are good examples of this.
Submitted by:
Will M.
on August 27, 2021
Most Helpful Answer
Jennifer M.
from Santa Fe, NM asked:
August 24, 2021
I have a Superior RD3300A fireplace. Can I use gas logs in it?
1 Answer
Yes, per the
installation manual for that fireplace, a decorative gas appliance can be installed into this fireplace following certain guidelines outlined in the
installation manual.
Submitted by:
Aaron D.
on August 24, 2021
Most Helpful Answer
Is it safe to use regular sheetrock to the framing around the unit?
1 Answer
You would need to refer to the manufacturer manual regarding all clearances to combustibles. You may use drywall or sheetrock up to the nailing flanges and standoffs of the unit but you may not go over the face or past these with a combustible.
Submitted by:
Kelsey C.
on August 19, 2021
Most Helpful Answer
Bob
from Madison, WI asked:
July 21, 2021
For a Model DT 600CMN where can I get a new Honeywell electronic gas valve?
1 Answer
Unfortunately, Honeywell gas valves are no longer available.
Submitted by:
Aaron D.
on July 22, 2021
Most Helpful Answer
Steve
from Murrieta, CA asked:
July 16, 2021
Do you have glass doors for an FMI VM36EPB fireplace?
1 Answer
No, we do not have doors available for this model.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on July 16, 2021
Most Helpful Answer
Dave O.
from Elizabethown, PA asked:
July 12, 2021
Is there a max BTU capacity I should keep in mind when converting my Metal Superior Fireplace LBR 4324 from wood burning to natural gas logs?
1 Answer
Per the installation manual for your fireplace: This fireplace has been tested and approved to ANSI/IAS/AGA Z21.11.2 for use with an unvented gas appliance having a maximum rating of 26,000 BTU and complies with the Standard for Factory-Built Fireplaces, U.L. 127 when installed with unvented gas log sets. The limit may be increased to 40,000 BTU providing that minimum combustible mantle heights were increased to at least 18 inches when the fireplace was installed.
Submitted by:
Aaron D.
on July 12, 2021
Most Helpful Answer
Fred G.
from Valencia, PA asked:
May 30, 2021
How do I light it?
1 Answer
The lighting instructions can be found in your owner's manual for your specific fireplace.
Submitted by:
Aaron D.
on June 1, 2021
Most Helpful Answer
Eddie
from East Brunswick, NJ asked:
December 7, 2020
Do you have a replacement remote for Superior SKY-3001?
1 Answer
Submitted by:
Tyler M. - NFI Master Hearth Professional
on December 8, 2020
Most Helpful Answer
Gary
from Aubrey, TX asked:
October 26, 2020
Can a Superior DRT 3035 DEN-C be modified to operate off a battery pack when AC power is gone?
1 Answer
The DRT3035 models have an integrated battery back-up to allow ignition in a power outage.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on October 26, 2020
Most Helpful Answer
Jim
from St. Peter’s, MO asked:
October 20, 2020
I have model hc4380 which needs repair. Where do we find the serial number?
1 Answer
Submitted by:
Tyler M. - NFI Master Hearth Professional
on October 21, 2020
Most Helpful Answer
Sergio M
from Maple Grove, MN asked:
July 8, 2020
Do you have any replacement louvers for the DS-36TN or DS-36CTN?
1 Answer
Unfortunately, there were no other finishes for louvers and accessories to this model other than the Polished Brass.
Submitted by:
Kelsey C.
on July 8, 2020
Most Helpful Answer
Robert C.
from Mcgaheysville, VA asked:
February 29, 2020
What Blower fans will fit in our Superior Gas Fireplace MN: DRT3040DMP? Will we need to get a different traditional facade if we install a blower fan?
1 Answer
The DRT3040DMP model can use either the FBK-100, FBK-150 or FBK-200 blowers. No, you do not need to change the facade to utilize any of these blower options.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on March 2, 2020
Most Helpful Answer
Ardie Z.
from Pacheco, CA asked:
December 11, 2019
I need pipe for Superior fireplace model 38 ACRBD. Do you have this?
1 Answer
The venting for this model has been discontinued and there is no conversion offered that would connect to current Superior chimney.
Submitted by:
Will M.
on December 12, 2019
Most Helpful Answer
Mitch P.
from Sterling, VA asked:
December 10, 2019
I have a Superior SP38A. I need a forced air kit 160-FAK-1 listed in the manual. Do you have this or a substitute?
1 Answer
Unfortunately, we do not have access to this blower and do not carry one that would act as a suitable substitute. We apologize for any inconvenience.
Submitted by:
Brennan W.
on December 10, 2019
Most Helpful Answer
Brian
from Johnstown, OH asked:
December 1, 2019
I want to purchase doors for a Superior Fireplace and the model is KC-38-3. The serial is AG199316. Do you offer a door that will fit my fireplace?
1 Answer
We do not have doors listed for use with your model. We apologize for the inconvenience.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on December 2, 2019
Most Helpful Answer
Mavis Marney
from Medford, OR asked:
November 24, 2019
I need a high-temperature sensor #GHC-5500N. Would you have such a part?
1 Answer
Unfortunately, we do not have this replacement part.
Submitted by:
Will M.
on November 26, 2019
Most Helpful Answer
Joseph M.
from Scottsdale, AZ asked:
November 18, 2019
I have a wood-burning Superior Fireplace Model # RD 4300 and I need a glass door for it. Can you give me some information regarding style, pictures, etc.?
1 Answer
While we can special order a bi-fold glass door assembly (with black trim) and a track kit so that you can install doors on your RD-4300 model, we do not have any photos. We apologize, but Superior does not provide a photo for us to show you.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on November 20, 2019
Most Helpful Answer
Tina
from Westchester County, NY asked:
August 5, 2019
Can granite be used as a surround and hearth for a Superior HC-42?
1 Answer
Yes, granite is considered a non combustible and can be used as a surround and hearth extension
Submitted by:
Owen O.
on August 6, 2019
Most Helpful Answer
Kem M
from New Boston MI asked:
March 3, 2019
Are the dampers built into the fireplace insert?
1 Answer
Superior wood burning fireplaces do indeed have built in dampers.
Submitted by:
Brennan W.
on March 4, 2019
Most Helpful Answer
Michael N
from Coventry ct asked:
February 24, 2019
What is the largest builders series wood burning fireplace that Superior offers?
1 Answer
Currently, the largest Superior builder's series fireplace is the 42" unit.
Submitted by:
Brennan W.
on February 25, 2019
Most Helpful Answer
Jeff
from Rockdale tx asked:
December 3, 2018
What is difference between a radiant and a circulating wood fireplace?
1 Answer
A circulating model can have an optional fan (room blower) to spread heat thru the room, and a radiant can not accept a fan and only radiates heat to the room.
Submitted by:
Owen O.
on December 4, 2018
Most Helpful Answer
MARK W
from 92590 asked:
March 2, 2018
I bought several Superior wood burning fireplaces for our house build, and after 10-15 burnings have noticed cracks in the interior panels. The firebox is not very deep to keep a piece of wood from having flame touch the back panel. Is this a serious problem? or do all panels crack from expansion and contraction. We live in California and the coldest it gets where we are is the low 30's.
1 Answer
They do crack over time, and small (less then 1/8") cracks are not real problems and can be repaired with
refractory cement if they get larger. They usually recommend that the first few fire be very tiny (kindling only) to "cure" or break in the liners.
Submitted by:
Owen O.
on March 2, 2018
Most Helpful Answer
Rod
from Livingston, TX asked:
February 11, 2018
I'm a designer working on a new build. The client has specified a "FMI 36 B Vent F/P". What is a B vent?
1 Answer
B-vent fireplaces feature an open hearth and are typically considered only when aesthetics are the primary concern as fireplaces of this type do not provide efficient heating. Additionally, the installation cost is relatively low when compared to the alternative option of installing a fully-functional wood burning fireplace for use with a set of decorative gas logs as this option would require the installation of either a masonry fireplace and fully functional masonry chimney or prefabricated wood burning fireplace with its corresponding factory built chimney while a B-vent fireplace uses far more readily available, low-cost type B venting. A masonry fireplace typically costs 10's of thousands of dollars while a nicer prefabricated wood burning fireplace would cost a minimum of $3,000 once the venting is added. Additionally, a quality vented gas log set could cost a minimum of $1000 in addition to the cost of the aforementioned fireplace types and not including installation.
If you would like to discuss options further, please contact me (Will M.) directly via phone at 901-363-8406 or by simply replying to this email.
Submitted by:
Will M.
on February 12, 2018
Most Helpful Answer
John
from Houston, Texas asked:
January 17, 2018
Who repairs your fireplaces in the Houston Tx. Area
1 Answer
You can find local techs at www.NFICertified.org
Submitted by:
eFireplaceStore.com
on January 17, 2018
Most Helpful Answer
John
from East Bernard, Texas asked:
January 17, 2018
Who in the Houston, tx. Repairs your fireplaces
1 Answer
You can find qualified techs at www.NFICertified.org
Submitted by:
eFireplaceStore.com
on January 17, 2018
Most Helpful Answer
Norman D
from Garner NC asked:
January 16, 2018
Do the unvented natural gas fireplaces radiate heat without a blower? Model VD1824NR LVD18GO, LVD18TB, LVD18CH.
1 Answer
Because these are unvented units, you are not losing any of the heat produced, so they will radiate quite a lot without blowers. A blower on an unvented unit is still a good addition if you are putting this in an area with an open floor plan as it will help circulate the heat throughout.
Submitted by:
eFireplaceStore.com
on January 16, 2018
Most Helpful Answer
Patti W
from canton ga asked:
December 6, 2017
We currently have a ventless superior VRT2036WS fireplace with LVD18/24 gas log kit installed on an outdoor screened porch.
We are having some issues with the heat causing our mantle to get very hot. Is it possible to install a blower in the unit to direct the heat out and away from rising to the mantle? It would also serve to better heat the space when using it on colder days and evenings.
Thanks for your help....
1 Answer
Karen
from Little Rock, AR asked:
November 11, 2017
Is there a video showing how to light the pilot light?
1 Answer
We do not currently have any videos posted showing this, however, I was able to find
this video on YouTube, which should get you familiar with the process.
Submitted by:
Kevin E.
on November 13, 2017
Most Helpful Answer
Patton
from CA asked:
November 7, 2017
I'm an architect working on a house with a Superior RD3300 (per old plans). It has a glass front and a log set inside. The client wants an "open" wood burning fireplace. Can I remove glass and burn logs?
1 Answer
If that is a gas log fireplace, then no you can not burn wood in it.
Submitted by:
Owen
on November 7, 2017
Most Helpful Answer
Peggy
from VA asked:
September 8, 2017
We currently have a wood burning fireplace with a Superior Heatform firebox and circulating system. It was installed in 1987 and I don't have the literature or model number. We are currently trying to determine if we can install gas logs in this fireplace. Any information would be appreciated. The fan is model 2F and it states that it can be used with Heatform Models 31A, 34A, 37, 43, 48, 60, & 73A.
1 Answer
Yes, you can install gas logs in that unit.
Submitted by:
Owen
on September 8, 2017
Most Helpful Answer
Debbie Whitaker
from Albuquerque, NM asked:
November 22, 2016
I have a Superior B500 CMN fireplace. It is installed in the wall. It works fine, but I need a blower mechanism. It is not for heat or efficiency, solely for an aesthetic purpose.
1 Answer
The Superior B500 series was a line of B-vent fireplaces. As a rule, B vent units are only designed for aesthetics and even the models that have fans do not have any real heating ability. Air that is circulated by the fan is simply pulled back into the fireplace opening and out of the room, making little difference to the area heated.
Your best option for heating would be to remove the current B-vent model and replace it with a direct vent fireplace. Direct vent gas fireplaces use a pane of glass to seal the fireplace opening, preventing air from being pulled out of the room. They use a double wall vent system that pulls combustion air in from the outdoors, as well as vents exhaust gases.
Submitted by:
eFireplaceStore
on November 25, 2016
Most Helpful Answer
Ben J
from Waverly, IA asked:
November 15, 2016
Do you have any trim for a Superior VRT 4032 VF firebox?
1 Answer
We do indeed offer optional trim
here and
here.
Submitted by:
Will M.
on November 15, 2016
Most Helpful Answer
Janet
from Maurice, LA asked:
February 5, 2015
I need an 18x19 one inch thick back panel for my superior fireplace. What panels are available and how much would it cost?
1 Answer
We offer universal panels for wood burning fireplaces, which would be the best way to go in your case. Superior only sells their panels in a complete set. The
Hargrove Replacement Fireplace Refractory Panel - 24 inch X 28 inch would be the panel to use and can easily be cut with a circular saw equipped with a masonry blade.
Submitted by:
eFireplaceStore
on February 6, 2015
Most Helpful Answer
Ruth
from Redmond, OR asked:
September 1, 2014
How do I remove the glass front so I can clean the glass and fix the logs inside?
1 Answer
While the procedure differs from manufacturer to manufacturer, the general idea is the same for each direct vent unit. The upper and/or lower edge of the glass should have 2 to 3 clasps. These clasps are sometimes hidden behind the upper or lower louvers that most units have. Some of the clasps are spring type and only require that you pull them forward to open them. Others are bolt type and require that you loosen the bolts until the clasps drop out of the way. Once the clasps are loose, the glass can be removed. Some units will have clasps on the top and bottom, but others will only have them on the bottom, requiring you to tilt the glass outward and lift it off of an upper rail.
Submitted by:
eFireplaceStore
on September 2, 2014
Most Helpful Answer