It may be that the existing logs have simply not been cleaned in quite some time. If this is the case, any dust, pet dander, hair or lint, etc., that may have accumulated over the years will simply burn off into the home. However, it could be that the actual logs are composed of the lesser-cost ceramic fiber material commonly found with ventless logs. If this is the case, these logs degrade over time and will hold a smell with no good way to remedy the issue aside from replacing the logs. Unfortunately, the original logs are often no longer available as the log styles will often change, rendering the replacement logs discontinued and complete replacement as the only option. If this is the case, I would seek out the upgraded refractory ceramic material used with all of our Real Fyre branded logs and many of the higher-tier ventless log sets offered on our site. Also, any ventless log set will produce an odor when installed in a high traffic area or in a room with a ceiling fan in operation. Additionally, the smell may be the result of odorants added to the fuel supply as a safety mechanism to detect any gas leak. This only pertains to propane gas as it is heavier than air and will sink to floor level, unlike natural gas, which is lighter than air.
on December 6, 2016