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Customer Q&A with Product Specialists

Debi D. from idaho asked:
How long can Empire dvd32fp7on run?
How long can Empire dvd32fp7on run?
There is no max run time listed for this model.
Answered by: Devon P.

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Ramona from San Antonio, TX asked:
Is there a direct vent fireplace that can burn wood as well?
Is there a direct vent fireplace that can burn wood as well?
No. All direct vent fireplaces can only be used to burn natural gas or propane.
Answered by: Tyler M. - Fireplace Specialist

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Anthony L. from Florida asked:
Can a direct vent fireplace be vented through the ceiling/roof that is about 22 feet above the fireplace? Are there certain fireplaces that are better at this than others?
Can a direct vent fireplace be vented through the ceiling/roof that is about 22 feet above the fireplace? Are there certain fireplaces that are better at this than others?
Yes, almost all direct vent fireplaces can also be vented through the roof line. Even models with only a rear vented flue collar can typically be turned vertically to vent through the roof.
Answered by: on Feb 20, 2024

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Deloresgauthier from 24000 Wilson St Grand Blanc Mi 48439 asked:
Who do I contact to clean and service my fireplace?
Who do I contact to clean and service my fireplace?
You can locate an NFI technician by clicking on Find A Pro and entering your zip code and fuel type.
Answered by: Kathy O.

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About Direct Vent Fireplaces

Are you looking for an efficient and adaptable fireplace? You should consider a direct vent gas fireplace! A vented gas fireplace is low maintenance and is suitable for almost all spaces, including bedrooms and bathrooms. Don't know what to look for in a direct vent fireplace? We can help you with our Direct Vent Fireplaces Buyer's Guide so you can find the vented propane fireplace of your dreams!

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