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Empire Tahoe Deluxe Direct Vent Natural Gas Fireplace - 36" - DVD-36-FP30N
- Color: Black(DVD32FP71N, DVD32FP71P)
- Product Dimensions: 32 3/4" H x 37" W x 16 3/8" D(DVD32FP71N, DVD32FP71P)
- Requires no electricity
- 3-year limited warranty
- Includes black slat louvers
- Remote-ready millivolt controls
- Uses 4" x 6 5/8" diameter vent pipe
- Natural gas and propane models available
- Large heat-resistant tempered glass viewing window
- 36" deluxe direct vent gas fireplace with 5-piece log set
- Hem-bent seams eliminate unreliable screws and fasteners
- Contour burner generates up to 20,000 BTUs with 83% efficiency
Popular Accessories for this Item
Venting Components
Below is a list of chimney components that are compatible with this item. If you are comfortable picking the components that you need for venting this item, please choose from the items below. If you need any help at all, please use our FREE advice from our certified fireplace specialists.
Product Details
Part Number: DVD36FP30N eFireplaceStore Item Number: CUI-DVD36FP30N UPC: 720968911469 Features
Technical Specifications
*Venting Requirements: This unit requires venting pipe with an inner diameter of 4 Inches. Please see the Venting Components section on this page if available for venting pipe that must be used with this unit. * Please Note: This item must be installed by a licensed professional in order for the manufacturer's warranty to be valid.  WARNING: Cancer and Reproductive Harm. For more information go to www.P65Warnings.ca.gov.Create a comfortable and relaxing time around your fire with the Tahoe Deluxe Direct Vent Natural Gas Fireplace by Empire. Featuring a 36 inch deluxe direct vent gas fireplace, a 5 piece log set with black slat louvers and a large viewing window made from heat-resistant tempered glass. It requires no electricity is generates up to 20,000 BTU's with 83% efficiency, making it energy friendly. Available in natural gas and propane models with a 3-year limited warranty. Direct Vent Fireplaces (Buyers Guide) Fireplaces (Buyers Guide) Gas Fireplaces (Buyers Guide) Zero Clearance Fireplaces (Buyers Guide) Are Vent Free Fireplaces Dangerous? California Title 24: Complete Guide To Net Zero Energy The Fireplace Hearth Then and Now Fireplace Installation Checklist (for All 9 Stages) Fireplace Pilot Types 5 Things You Need To Know Before Buying a Direct Vent Fireplace |
Customers Who Viewed This Item Also Viewed
Customer Questions & Answers
45 Questions &
46 Answers
Gary B
from Jackson, CA asked:
September 30, 2021
Can this fireplace be installed in a manufactured home?
1 Answer
Absolutely.Â
Submitted by:
Will M.
on September 30, 2021
David
from Tenessee asked:
August 17, 2021
Does this unit allow control of the actual flame intensity and if so what is the best remote to use? Or is the flame intensity always constant?
1 Answer
The flame on the FP30 is going to be a steady flame with no variable control.
Submitted by:
Kelsey C.
on August 18, 2021
K.C.
from Lenexa, KS asked:
July 31, 2021
Can this unit be used without the glass front just open or with a chain curtain? Or do you have a unit in 34" or 36" that would have an open front and be direct vent out the back?
1 Answer
Unfortunately, no. All direct-vent units that we offer, have a full glass front as a necessary component of the fireplace system. These units are not designed to be operated with the glass front removed. We do not offer any appliances that can be directly vented out the side wall without the use of a glass front.
Submitted by:
Aaron D.
on August 2, 2021
William W.
from 38801 asked:
July 12, 2021
We have the natural gas version installed, and I need the propane version. How hard is it to convert?
1 Answer
The conversion kit can be installed with relative ease when using a licensed professional. The conversion kit can be found by clicking here.
Submitted by:
Aaron D.
on July 12, 2021
Tom
May 30, 2021
There is a duplex electrical outlet installed underneath next to the pilot wired to a wall switch. Does the FBB4 blower come with a plug, so I can just plug it in?
1 Answer
Yes, it has a plug. However, please reference this installation manual for the proper way to wire in the thermal disk and rheostat control.
Submitted by:
Aaron D.
on June 1, 2021
Natalie F.
from Del Rio, TX asked:
April 1, 2021
Does this come with a glass cover or does that need to be ordered separately? Very interested but would need an option for propane. Is that also an option?
1 Answer
These units do come with a glass front. The LP version of this fireplace can be found by clicking here.
Submitted by:
Aaron D.
on April 1, 2021
JT
February 19, 2021
Does this unit out the back vent pipe setup?
1 Answer
Yes, this unit vents out the back and from the top. Â
Submitted by:
Brett W.
on February 22, 2021
Mick H
February 1, 2021
What are rough opening requirements?
1 Answer
The rough opening dimensions required are: 37 3/8" W x 35 3/4" H x 16 3/8" D.
Submitted by:
Aaron D.
on February 2, 2021
Brian C
from Scarsdale, NY asked:
January 11, 2021
Do these dimensions include the outside framing of unit or is that the actual dimensions of insert?
1 Answer
The dimensions listed are the physical dimensions of the box and not the viewing area nor the framing dimensions.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on January 12, 2021
Tom E
from Las Vegas asked:
December 5, 2020
Does this model come with an optional fan?
1 Answer
This unit does not come with a fan kit, but one is available as a separate accessory.
Submitted by:
Brennan W.
on December 6, 2020
Kurt M
from Lake Park, NC asked:
November 9, 2020
Can this unit be used on a porch?
1 Answer
No.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on November 10, 2020
John
from Wisconsin asked:
October 9, 2020
Does the glass come off the front in order to take the plastic off the logs?
1 Answer
Yes, you can remove the glass front for service and maintenance. The glass front should always be in place during operation, however.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on October 9, 2020
Charles R
from Grand Rapids, MI asked:
October 6, 2020
Can the gas line enter on either side?
2 Answers
Yes, the gas line can enter either side.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on October 6, 2020
Yes. There are openings on both the right and left side at the fireplace base, so the gas line can enter on either side.
Submitted by:
Ryan
on October 7, 2020
from Madison, Wi
DeDe B
from Joliet, IL asked:
September 9, 2020
What type and size of logs go with the Tahoe Deluxe Direct Vent fireplace?
1 Answer
The Tahoe Deluxe direct vent gas fireplaces include their own log sets, and these log sets cannot be switched out for another. The log set shown in the photos is included with the fireplace.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on September 9, 2020
Laurie
from MA asked:
July 6, 2020
Can a Tahoe 36 be put into a corner surround?
1 Answer
Yes, a Tahoe can be installed in a corner.
Submitted by:
Owen O.
on July 7, 2020
Bill
from Medford, OR asked:
December 11, 2019
How do you adjust the air supply from 1/16 to 1/8 or 3/16 as recommended if you vent out the unit out the back?
1 Answer
While we suggest that gas heath products be installed and serviced by professionals who are certified in the U.S. by the National Fireplace Institute (NFI) as NFI Gas Specialists, you can find further details about the air shutter's appearance and location by referencing pages 47, 58, and 59, among others. The shutter is adjusted by loosening the screw, rotating the shutter, and then re-tightening the screw.
Submitted by:
Cortney O.
on December 11, 2019
John
from Woodward, PA asked:
December 5, 2019
Does this have different flame patterns or just what is shown?
1 Answer
You are able to adjust the flame height via a knob located on the gas valve, but please note that the flame appearance may vary from the product photo based on several variables. If you are looking for a more impressive flame with a wider range of adjustment, I recommend considering the upgraded Tahoe Premium fireplace as the Deluxe model is considered entry-level and doesn't have a very high BTU input. Additionally, the Slope Glaze burner included with both the Premium and Luxury fireplaces has internal ceramic beads that tumble the flow of gas to provide a very active and realistic flame.
Submitted by:
Will M.
on December 5, 2019
Lynn M
from Grass Valley, CA asked:
November 24, 2019
Is the gray "frame" around the exterior available?
1 Answer
The photo shows a finished installation using tile that would be locally-sourced.Â
Submitted by:
Will M.
on November 25, 2019
Mike
from Denver, CO asked:
November 11, 2019
Is this zero clearance? Will this work in altitude of 6000 feet? How many square feet will this heat?
1 Answer
The fireplace is considered zero clearance and will work at your altitude, but the Btu input will need to be reduced based on your elevation and the burner orifice would likely need to be changed by a local plumber or gas fitter. While the fireplace would normally be capable of heating roughly 571 square feet, however, the fireplace installed at 6000' would reduce the 20,000 Btu input to 15,200, resulting in the fireplace only being able to heat roughly 434 square feet (with standard 8' ceiling height).Â
Submitted by:
Will M.
on November 12, 2019
Thomas E.
from Pearl River, NY asked:
November 6, 2019
What are the framing dimensions and gas supply details?
1 Answer
You can see the fireplace framing dimensions on page 14 and the gas supply line details on page 12 of the owner's manual.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on November 6, 2019
Homer
from Morgantown, WV asked:
November 4, 2019
Is this unit a millivolt start? Does this unit come with a wall switch?
1 Answer
Yes, this is a millivolt start, though we do offer the electronic ignition/intermittent pilot option as well. As for the wall switch, it does not come with one, but we do sell an optional wall switch kit for this model.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on November 5, 2019
Jake B.
from Osceola, IN asked:
November 3, 2019
How far can direct vent units be vented? How long can a horizontal vent run?
1 Answer
These answers will vary depending on the exact model, but a safe estimate is that no direct vent fireplace should be vented vertically beyond 40' or horizontally more than about 2'. You should always defer to the product literature for any fireplace you are considering when in doubt as the requirements for every manufactured direct vent gas hearth system will be different. Additionally, any elbows or offsets will limit the maximum vertical and horizontal run allowed. Lastly, there are some direct vent fireplaces that may be power vented via an in-line fan up to 100 feet away from the appliance. Since the venting would not rely on minimum rise to run ratios, power venting allows for the vent run to slope downward into a basement or crawlspace, etc., before exiting to the outdoors.Â
Submitted by:
Will M.
on November 5, 2019
Steve D.
October 18, 2019
Can I get this in propane?
1 Answer
We do have it in LP as well.
Submitted by:
Owen O.
on October 18, 2019
Pam
from Portland, OR asked:
October 16, 2019
Will this fit into my 41†wide X 29†high space?
1 Answer
No, that unit needs more than 29 inches in height. The full dimensions are: 32 3/4" H x 37" W x 16 3/8" D.
Submitted by:
Owen O.
on October 17, 2019
Bob
from Reading, PA asked:
October 15, 2019
Do you need to select a barrier screen or is the tempered glass window sufficient by itself?
1 Answer
The fireplace's tempered glass front (included with the base price) is all that is required to operate the unit. However, the barrier screen is required by code (this is a nationwide code requirement) because of how hot the glass can get when the fireplace has been in use for a while.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on October 15, 2019
Joanne
October 7, 2019
What side is the hook up on this unit?
1 Answer
The gas supply inlet on this appliance is on the right (when you face the unit).
Submitted by:
Cortney O.
on October 8, 2019
Scott H
from Rochelle, IL asked:
August 14, 2019
Do you have to install a decorative liner inside?
1 Answer
No, the decorative liner option for this model is not required and is for aesthetics only.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on August 14, 2019
Michael
June 5, 2019
Is this a 0 clearance fireplace? Will it install in a chase I have built to be flush with my interior wall?
1 Answer
This is a zero-clearance fireplace, but please note that "zero-clearance" refers to the bottom of the unit and that it can be installed directly on a wood platform or subfloor. There are small clearance requirements around the sides and back of the unit, as well as the top, which are all accounted for by the framing dimensions. Please see the attached diagram showing the framing dimensions for this DVD36FP model.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on June 5, 2019
Robert
from Paradise, CA asked:
April 16, 2019
Is this fireplace considered zero clearance?
1 Answer
This is not a zero clearance fireplace.Â
Submitted by:
Brennan W.
on April 17, 2019
Ray R.
from 92037 asked:
January 11, 2019
I am sending the specs of this fireplace to my architect for a sun/patio room addition. Once the plans get through the City planning I am planning to purchase this.
This will be going in a 300 sq ft room and I am hoping it can be used to heat the room when it is being used. Does this unit blow warm air out the Louvres (as opposed to a radiant type heat). I am thinking 20,000 BTU's is more than enough for this room in San Diego.
1 Answer
You are correct in assuming that 20,000 Btu would more than adequately heat the space described as you really only need about 10,500 Btus. So long as you have 8' ceilings, any number of electric fireplaces with optional 240v wiring could heat the space.
To answer your question, this fireplace would provide radiant heat via the front glass and some natural convection via the louvers located above and below the front glass, however, most customers choose to add the optional blower to enhance the convective heat transfer mechanically.
Since you mention needing the specs for this fireplace approved and being in California, please be prepared for local code enforcement to eliminate this fireplace as an option based on this particular configuration having a standing pilot. Actually, the state of California has pretty well banned the use of any standing pilot (millivolt) fireplace, however, this same fireplace is offered with a non-standing pilot electronic ignition configuration that will also operate on battery backup in the event of an outage. That model is found here.
Submitted by:
Will M.
on January 11, 2019
Celina ceballo
from Chicago asked:
February 14, 2018
What does "lift gate " mean for delivery option? Also, how much does this fireplace weigh?
1 Answer
The lift gate option will guarantee that the freight truck will be equipped with a hydraulic tailgate that will lower the pallet on which this fireplace ships to the ground at the curb in front of the shipping address (provided there is access for the freight truck). This fireplace weighs 102 lbs.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on February 14, 2018
Dan
from Sunrise Beach missouri asked:
January 25, 2018
Does this fireplace come with a rear vent?
1 Answer
Yes. This fireplace is rear/top vent convertible.
Submitted by:
Will M.
on January 25, 2018
Grant
from Vancouver, BC asked:
January 20, 2018
I noticed your Empire Tahoe fireplace states "heater rated" can you explain what that means? I am looking for a gas fireplace to be used as primary heat source for small living room in basement. Approximately 250 square feet.
1 Answer
"Heater rated" simply refers to an appliance with an efficiency high enough to be rated as an actual heating appliance and not just a decorative appliance. Considering your square footage and location, this unit would work just fine to heat your space.
Submitted by:
Kevin E.
on February 9, 2018
randy
from grand rapids mi asked:
December 15, 2017
I have a dvd36fp30n fireplace insert. Is there a kit that I can add to make this work with a remote?
Is there anyway to make it work by replacing the guts of this unit?
Thanks Randy
1 Answer
This is a millivolt unit which means it is already remote compatible without any modification done to the inner workings other than adding a remote kit. You may use the FRBC basic on/off remote or the FRBTC with thermostatic control.
Submitted by:
Kelsey C.
on December 15, 2017
Ted S
from Olney, MD asked:
December 13, 2017
Can I use existing flue pipe that I have w/a Martin industries wood burning fire place?
1 Answer
No, a direct vent unit requires special direct vent chimney.
Submitted by:
Owen
on December 13, 2017
Alice S
from Charlotte, NC asked:
December 12, 2017
We bought and installed this fireplace . DVP36FP3(0,1,2,3)(Natural Gas)-5. How do we control the temperature -- so that it scales up or down based on a temperature (thermostat) Ours is the standing milivolt pilot.
1 Answer
That unit does not have adjustable flame capabilities. The burner is either on or off.
Submitted by:
Owen
on December 12, 2017
Bill
from Lancaster, PA asked:
November 3, 2017
In the picture, I see a black border around the glass. Does that come standard or do I need to add that as an option in the section where it lists barrier screens? Thank you.
1 Answer
The main picture on this page shows the fireplace as it comes standard, with that black frame around the glass panel, the black slat louvers, and the flat black interior behind the log set.
Submitted by:
Tyler M.
on November 3, 2017
Greg
from CA asked:
October 31, 2017
What are the framing dimensions? Will this work in California?
1 Answer
This should be fine to operate in California, but you will want to check with your local code enforcement, still. The framing dimensions are 37 3/8" wide, 16 3/8" deep, and 35 3/4" high.
Submitted by:
Brennan W.
on October 31, 2017
Rebecca
from Clifton Park, NY asked:
October 24, 2017
Can this fireplace be placed in an existing wood burning fireplace? Or, do I need to look specifically at gas fireplace inserts?
1 Answer
For installation into an existing fireplace, I would suggest looking at our inserts, as they will have surrounds that cover the space between the edges of the fireplace and the edge of the insert.
Submitted by:
Brennan W.
on October 24, 2017
Jodie
from Fairfield, CA asked:
September 16, 2017
What is included and what is needed? Is a firebox needed for installation?
1 Answer
The unit is the firebox, log set and burner. You would need the liner, a remote and blower if you want one, and, then, just the venting.
Submitted by:
Owen
on September 18, 2017
Lonnie
from WA asked:
October 23, 2016
Can the deluxe unit be controlled with a wall switch?
1 Answer
This unit can indeed utilize a wall switch or a remote control.
Submitted by:
Brennan W.
on October 24, 2016
David
from Bastrop, TX asked:
April 3, 2016
What are the height requirements for the chimney with this Empire Tahoe fireplace unit? Can it be vented out the back?
1 Answer
This direct vent fireplace can be vented vertically or horizontally. The overall horizontal distance increases with the initial vertical run height. As for above the roof, direct vent fireplaces confirm to a different set of standards. Below is a list of the heights to roof pitch range:
Flat to 6/12 - 12 inches above roof
Over 6/12 to 7/12 - 15 inches above roof
Over 7/12 to 8/12 - 18 inches above roof
Over 8/12 to 16/12 - 24 inches above roof
Over 16/12 to 21 12 - 36 inches above roof
Submitted by:
eFireplaceStore
on April 4, 2016
Lisa
from Groves, TX asked:
February 12, 2016
How does it light without electricity?
1 Answer
This unit utilizes a small standing pilot assembly that heats a thermocouple and thermopile generator. These small thermal generators deliver the power needed for the gas valve to operate.
Submitted by:
eFireplaceStore
on February 15, 2016
Kathleen
from Overland Park, KS asked:
February 11, 2015
Is this a sealed fireplace?
1 Answer
As a direct vent fireplace, this unit is completely sealed with glass on the front.
Submitted by:
Brennan W.
on February 11, 2015
Stu
from BC, CAN asked:
December 10, 2014
Is this fireplace CSA approved?
1 Answer
This product is indeed tested and listed by UL for installation in both Canada and the U.S. As such, it meets the appropriate C.S.A./A.N.S.I. standards that are required.
Submitted by:
eFireplaceStore
on December 10, 2014
Customer Reviews
Review Summary
4.8
32 Reviews
5
78% (25)
4
22% (7)
3
0% (0)
2
0% (0)
1
0% (0)
100% Recommend this product (32 of 32 responses)
By Tony from
Panama City, FL on August 11, 2021
I would recommend this item to a friend.
Fireplace
Very pleased with this product.
By Allison from
Michigan on December 31, 2020
I would recommend this item to a friend.
Very nice product
Very nice and attractI’ve fireplace for our newly built home. We cannot wait to use it!
By Linda from
Rossville, KS on December 27, 2020
I would recommend this item to a friend.
Beautiful fireplace insert- 32"
This is not only beautiful but well made- it arrived in perfect condition- packaging kept it protected. The instructions were well illustrated and easy to follow. It was installed easily. I also purchased the blower which again was easily installed. It is very efficient and uses minimal propane and is so clean!
By KH from
Woodward on September 30, 2020
I would recommend this item to a friend.
Looks great
This fireplace is very nice looking. The 48in size is eye catching. Very happy with it.
ProsThe remote control is worth the additional price! It puts off a lot of heat.
By Ben A. from
WA on September 15, 2020
I would recommend this item to a friend.
Nice looking unit
The physical installation went well and was about 4 hours (It was a replacement, which makes it a bit more difficult) Once in place, it is going to look nice when the the rock work is replaced. It is not yet in service, as an installer is coming tomorrow to hook up electrical & gas. To sum up, I am happy with the unit.
ProsLooks good,
install went well
By Russ from
New York on August 23, 2020
I would recommend this item to a friend.
Looks Great
Was an easy instillation with minimal issues and the instructions were clear. Within 5 hours of when I began, I had it up and running. Now all I have to do is sheet rock and finish around the fireplace. I found the flexible vent easy to install, and the outside trim kit for the vinyl siding made it all a breeze. With the log set and the embers, it looks very real and easily heats my family room.
ProsCan be installed with only one person. The gas and electrical are simple and clear to follow.
By Dave A. from
Tucson, AZ on November 19, 2019
I would recommend this item to a friend.
Nice fireplace for the price.
Nice box with close clearances. I wish the flame would adjust higher. Some of the painting on the vents is poor quality. The instructions were very detailed. The blower motor I ordered did not work, so I'll get to see what kind of customer service is offered.
By eliezer q. from
NJ on April 28, 2019
I would recommend this item to a friend.
definitely recommended
Great Product! Great service!
By Jack from
Eureka Springs, AR on February 1, 2019
I would recommend this item to a friend.
Very nice fireplace.
The fireplace installed very easy. I used the venting system recommended by the staff and all went very well. I had to cut through my wall to vent, so install took 7 hrs total time. I did a corner install and it looks and works great. I would have given 5 stars if the flame was a little stronger. This will work many years for me. I am very pleased with the product.
By Radlund C. from
Missouri on December 29, 2018
I would recommend this item to a friend.
Great product
I have installed four of these units and every time I install one I am further impressed by the simplicity of the install. The unit heats well and looks great.
By Chris from
Ohio on October 23, 2018
I would recommend this item to a friend.
Contractor recommend
Fireplace looks awesome, a centerpiece of our new great room.
By Mscontractor from
Brookhaven, MS on September 19, 2018
I would recommend this item to a friend.
Easy install!
Unit itself took about an hour to install—-start to finish and looks great in to wall!
By Chris from
North branch, MI on August 9, 2018
I would recommend this item to a friend.
Nice outfit
The materials are good the instructions are lacking for a replacement installation.
ProsNice quality and the fit and finish good, price was lower then most.
ConsInstructions could use improvement.
By G H. from
NY on June 28, 2018
I would recommend this item to a friend.
Great product
Nice fireplace easy to install and enjoy.
By Zach from
CO on February 12, 2018
I would recommend this item to a friend.
Overall Good Value
Kelsey was a big help in ordering. Fireplace is nice and what I expected with the slight exception that the flame is pretty small and weak. If the flame was a little bigger, I would have given it 5 stars.
Proseasy to install. Good instructions.
Conssmall flame
By Jeremy H. from
Vicksburg, Mi on December 14, 2017
I would recommend this item to a friend.
Real Deal
My family was building a family room and wanted to add a nice gas fireplace. Our builders pricing put us into a sticker shock. I had hesitation on the quality of an on-line fireplace. I called the customer service person to walk me through buying the entire kit.
Myself and my builder were both, pleasantly surprised. Good quality, good performance, great price.
Blower fan is tad noisy on high, other than that..... zero complaints.
Jeremy H
Myself and my builder were both, pleasantly surprised. Good quality, good performance, great price.
Blower fan is tad noisy on high, other than that..... zero complaints.
Jeremy H
ProsPrice, looks, performance.
ConsA bit noisy on high, blower fan.
By Joe from
jthomas0423@gmail.com on November 29, 2017
I would recommend this item to a friend.
Great fireplace and heating source.
Just installed this fireplace recently. Works great and provides decent for the price. It really created a nice relaxing addition to our living room.
By Amy from
Moultonboro, NH on October 26, 2017
I would recommend this item to a friend.
So Easy to Install
Just purchased the Empire Tahoe fireplace and I'm very impressed with how easy it was to install. All the instructions were easy to follow. They had already converted it to propane. It looks beautiful and works great. This is the 3rd propane direct vent fireplace that I have installed and I would buy the Empire Tahoe again.
By Allan from
NE on July 28, 2017
I would recommend this item to a friend.
Beautiful Stove
I haven't hooked it up yet. But, it's beautiful! The staff was amazing to work with over several months as we were trying to decide what type and model to get. Excellent communication and assistance!
By Patricia from
OR on March 29, 2017
I would recommend this item to a friend.
Great Deal
I was very hesitant to buy a fireplace online, but after going all over town, eFireplaceStore offered the best deal ever. Arrived within 7 days, all parts were present and it was very easy to install. My husband was able to do it by himself with the great instructions. Been working for two weeks, no issues.
By Oscar from
RI on March 16, 2017
I would recommend this item to a friend.
Flame is not large enough
As advertised but flame is uninspiring - delivery was problematic but rep was attentive and granted $50 discount as a result and really can't fault eFireplace. Fake brick is extra as well as a host of other things. such as remote, blower,, brick liner, etc. - basically paying $1300 for a folded metal box with gas outlet. 55" LG 4k tv seems cheap in comparison.
By Dave from
ERIE on December 8, 2016
I would recommend this item to a friend.
Great fireplace but not so easy to install
The fireplace looks geat and works well. We like it a lot. The problem(s) were all related to installation documentation. Drawings did not match the product received. Quality of drawings were less satisfactory. In some cases it was impossible to determine the proper orientation of the venting and related accessories. We called eFireplaceStore and 2 out of 3 times had to contact the manufacturer. To get the manufacturer (Empire) to talk to us we had to say we were an "installer". If you said you were the home owner, they would not talk with you "for safety/liability reasons". (I understand that). To be fair, Empire is the one who needs to clean up their installation documents. The last call we made regarding the remote switch, the technician had us pull wires from under the fireplace to connect the remote even though the instructions specifically have you connect the remote to the TP lugs on the control body. I only found confirmation of that later when I Googled it and found others reporting the same discrepancy. Again, this is an Empire issue. Be ready to Google this to find answers to specific installation issues.
ProsWell build. Simple to install once you have proper instructions.
ConsUnclear and misleading instructions.
By Tim from
TEMPERANCE on November 5, 2016
I would recommend this item to a friend.
Awesome
Great fireplace so far!!
By Jared from
CARTERVILLE on October 27, 2016
I would recommend this item to a friend.
Awesome Fireplace
We looked at another fireplace store only to find this same product but it was twice the price.
ProsThe price, look, quality.
ConsNone
By Andy from
NC on July 12, 2016
I would recommend this item to a friend.
No False Advertising Here!
The fireplace I ordered was exactly as pictured and described. Prior to ordering I had some general questions and their associate was very helpful and well informed about the products. The unit and all parts were very well packed to be protected from damage during shipping. Pricing was excellent when compared to other suppliers for the same product. Highly recommend and would purchase from again.
By Michele from
DANBURY on February 16, 2016
I would recommend this item to a friend.
Satifisfied Customer!
Great product - just as described! It looks great. Delivery was a breeze.
ProsGreat Customer Service - got back to us in a timely manner when we had questions.
By Andy from
FORT WAYNE, IN on January 19, 2016
I would recommend this item to a friend.
Nice unit for the price.
This is a decent fireplace for the price. I didn't get a blower or auto-ignition or remote. I will be ordering the remote and wish I had put the wall switch in and purchased the electronic ignition model.
Decent flame, puts off good heat even on low.
Decent flame, puts off good heat even on low.
ProsFairly easy to install.
ConsShould come with remote on all models instead of being an option
Instructions were not as clearly written as they should be...especially for the venting
By Troy from
Utah on December 28, 2015
I would recommend this item to a friend.
Great Value For a Great Product
Everything was great with this purchase. The website was easy to use. The staff was helpful when I had questions. The fireplace look is even better than expected. I would definitely recommend this model and eFireplaceStore.
ProsGood website. Helpful staff. Good product.
ConsNone.
By Bob from
ALBUQUERQUE on December 10, 2015
I would recommend this item to a friend.
Fast shipping, well packed product as described
Haven't fired it up yet, but the purchase looks great and as expected.
By Polly from
Milton, DE on February 9, 2015
I would recommend this item to a friend.
Great Value
We were able to easily install this item and it looks great for the best price we found in three weeks of research. Customer Service was helpful with selecting the necessary accessories.
By Rob from
United States on November 18, 2014
I would recommend this item to a friend.
Great item
This arrived on time and well packaged. Instructions were excellent and it installed quickly. I had shopped around and found most fireplaces to be much more expensive. I have purchased half a dozen over the past years or so; some upwards of $2k. At the end of the day, they all kick out a flame. Naturally,, the $2k unit looks better .... but not THAT much better. I wish I had bought the remote control, which I will be adding today.
By Peter F. from
Illinois on May 17, 2011
I would recommend this item to a friend.
Great Fireplace For the Money
This is a very nice looking fireplace when someone compares it with the price tag. The only real negative to be discussed is that the flames really do not get all that high.
