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Customer Q&A with Product Specialists
A G.
from cedar crest nm 87008 asked:
If I replace the empire heater with the same model wall heater do I have to replace the vent tubing that goes through the roof?
You should replace the venting with the unit. It is recommended.
Answered by:
Owen O.
Gary W.
from wv asked:
my Empire stove pilot light keeps going out. What could be causing this?
Your thermocouple is likely not recognizing the pilot flame which is causing it to go out. You will want to clean the thermocouple with a piece of emery cloth or high grit (1000) sandpaper. This may resolve the issue. Another issue that could be causing this is the connection point between the thermocouple lead and the gas valve. Depending on your fireplace, there may be either a pair of lead wires or a solid copper lead that is held in place by a nut. Either way, loosening and cleaning the connection point at the gas valve will often make a difference, as excessive voltage drop can occur at this location and cause the pilot to drop out.
Answered by:
Tyler M. - NFI Master Hearth Professional
Deetta
asked:
My pilot light won't light. What can I do?
Your thermocouple is possibly not recognizing the pilot flame which is causing it to go out. You will want to clean the thermocouple with a piece of emery cloth or high grit (1000) sandpaper. This may resolve the issue. Another issue that could be causing this is the connection point between the thermocouple lead and the gas valve. Depending on your fireplace, there may be either a pair of lead wires or a solid copper lead that is held in place by a nut. Either way, loosening and cleaning the connection point at the gas valve will often make a difference, as excessive voltage drop can occur at this location and cause the pilot to drop out.
Answered by:
Tyler M. - NFI Master Hearth Professional
Pam
from Chicago, IL asked:
We have an antique copper fireplace surround that has had fingerprints on it for a long while now. Is there any way to clean those off without damaging the antique color?
Unfortunately, no. The oils that caused the copper to darken will be removed with any type of metal cleaner, but the result will be the entire area being significantly lightened as the metal surface is restored.
Answered by:
eFireplaceStore
Showing 4 of
4 Questions and Answers
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