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    4 Questions & 4 Answers
    Pam
    from Chicago, IL asked:
    November 24, 2016
    We have an antique copper fireplace surround that has had fingerprints on it for a long while now. Is there any way to clean those off without damaging the antique color?
    1 Answer
    Unfortunately, no. The oils that caused the copper to darken will be removed with any type of metal cleaner, but the result will be the entire area being significantly lightened as the metal surface is restored.
    eFireplaceStore
    on November 25, 2016

    Dave
    from Pittsburgh, PA asked:
    October 31, 2016
    I have an Empire Bf-30-1 that is LP. Is there a conversion kit to make this unit operate on natural gas? If so, do you sell it? Thank you.
    1 Answer
    This heater is vent free and, unfortunately, ventless systems are not convertible.
    Will M.
    on November 1, 2016

    Chuck
    from Boise, ID asked:
    October 27, 2016
    I ordered an Empire SL18LP. Is there an online PDF of the installation manual? This for an off-grid cabin to be mounted on a outside wall.
    1 Answer
    There is indeed an online PDF with this information, located here.
    Brennan W.
    on October 27, 2016

    Geo
    from Colorado Springs, CO asked:
    November 2, 2015
    We recently received and installed a Deluxe DVD36FP30N-2 from you and we also ordered and received the remote control system. When the material arrived, it also included a 110VAC outlet. Does the remote starter system need external power other than the batteries included? Also, was I sent the millivolt standing pilot FP 3 series, or the direct ignition system FP 5 series? I am confused as to how to connect the remote to the fireplace. It is all hooked up to the gas, but I want to ensure I do the ignition correctly.
    1 Answer
    The unit you purchased is indeed a millivolt controlled fireplace. The 110VAC outlet is for the installation of a blower. The remote receiver will simply need to be connected to the gas valve per the product manual for installation.
    Brennan W.
    on November 3, 2015


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