18 Questions &
from Hauser, ID asked:
February 21, 2018
I have an Ambient TSFSC remote for a Majestic MLDV500PSC fireplace with signature command center and dual fans. The remote controls fireplace start/stop based on set temperature. The remote does not control the fans, because I believe, there's another add required (e.g. "Optional A/C Module"), which enables the remote to control the fans and fireplace lighting. (Not worth it to me to pay the $200 for the A/C module, as I pretty much leave the fan running on high all the time when the fireplace is lit anyway.)
My main question here is, is there a programmable thermostat remote available that would be compatible with the milivolt "signature command center"? Ambient does not appear to provide this. I would like to schedule the fireplace to start and stop, much like a furnace thermostat, which it in effect is for us during some parts of winter. What's available?
from Toronto, Ontario Canada asked:
January 5, 2018
I have a Gas Insert from Continental Fireplaces, model CDIZC-N - Natural Gas.
Looking to replace Thermostat Receiver & Remote.
Is there a specific make & model I would need to compliment the Gas Insert mentioned previously?
from Vero Beach Fl asked:
January 4, 2018
What is the proper complete remote control for a VFSR-24-4 fireplace?
from Mineral, VA asked:
December 13, 2017
Bought a house this year that has a Superior DT-600CMP gas insert. Unfortunately I did not receive a remote for the unit, but it does has the blower switch on the wall. Is there any particular remote that is needed for this unit, and if not what would be a basic remote to use for it if its not compatible with some of the "fancier" models? Thanks!
If it has a millivolt (standing pilot) valve then you can use the RCB Remote
on December 13, 2017
from CO asked:
May 10, 2017
I need a remote for a Gibson Living Sydney 50 Log recessed fireplace. Can you help?
We are not a Gibson Living dealer and do not have access to any of their product literature to determine the correct remote to offer. I recommend confirming the correct remote replacement through contacting this manufacturer directly.
from Riverside, CA asked:
April 11, 2017
I recently purchased an Empire 30" Sassafras refractory vented natural gas log set with a manual control burner. Is there a remote control available that can connect to the burner?
Unfortunately, a remote control cannot be used with a manually controlled valve.
on April 11, 2017
from Sulphur Springs, TX asked:
April 4, 2017
Our builder installed a ventless gas fireplace in our new home. The control is on the lower front and almost impossible for us to operate. We are seniors and unable to access the controls near the floor. Can your remote be added to our fireplace?
Unfortunately, it appears as though you have a model with a built in modulating thermostat and models with this feature may not be used with a remote.
from Calgary, AB asked:
March 31, 2017
I have an Acumen modulating remote kit (Model W660-0013) with a modulating valve (SIT Model GD-825n). The Acumen Remote Receiver (Model RX07) does activate through the remote transmitter. It can be turned on manually for single stage operation.
Do you have a replacement for the Remote Receiver (Acumen Model RX07) or a substitute remote kit?
The W660-0013 is offered here
on March 31, 2017
from OH asked:
February 12, 2017
I have a Pleasant Hearth Brand GLF-502-68 Sheridan Mobile electric fireplace. It is missing a remote control. We were told that part #EF33510AF-2011 would work, but I have not been able to find a place to purchase this remote. Any information would be appreciated.
Pleasant Hearth electric fireplaces and their compatible accessories are commonly offered to large box retailers and we do not have access to these products.
on February 13, 2017
from Cincinnati, OH asked:
February 3, 2017
Do you carry a universal remote for a Birkhaven electric fireplace mantel, p.n. 991650? This was sold by Pulaski furniture. It has a 5 button control.
Thank you for your help.
Unfortunately, we do not carry parts for Birkhaven fireplaces, nor do we carry any universal remotes.
on February 3, 2017
from Bowling Green, KY asked:
January 11, 2017
I have a Temco ventless natural gas fireplace log set, and I am interested in determining if I can purchase a remote to use on the fireplace.? The serial number of the fireplace is 0380 and the model number is ADUNB.
Unfortunately, I was unable to locate information on your unit based on the model number provided. If you could, please provide a picture of your fireplace's data plate.
on January 11, 2017
from San Francisco, CA asked:
November 22, 2016
I need a replacement remote only. The current one is Acumen model TX-D. Which one can I get that is equivalent to that one?
Unfortunately, the remote systems we offer will arrive with both the receiver and transmitter and are not sold separately.
on November 23, 2016
Maiko S. Veilleux
from New Hampshire asked:
November 14, 2016
I have a dynasty electric fireplace. My dog ate the remote. Do you have a wireless remote compatible to that fireplace
Unfortunately, we do not offer and replacement parts for Dynasty electric fireplaces.
on November 15, 2016
from Jackson, NC asked:
November 12, 2016
I need to know which remotes work with Majestic UVLC30?
from Racine, WI asked:
October 27, 2016
I have a Fireplace Xtrordinair 35 Custom Builder and need a new thermostat remote. What do you have that will work?
on October 28, 2016
from Avon, CT asked:
October 15, 2016
I own a Lennox Elite Series in-wall fireplace with propane feed, model number EDSTPM-2 (image #1). It was installed in 2002. It is fitted with an Acumen model RX05 receiver box (image #2) and an Acumen model FDC-503 remote transmitter with thermostat (image #3). These accessory parts are original equipment. I believe the Acumen FDC-503 is functioning well. Please recommend an easily installed replacement for the Acumen RX05. Thank you.
The original manufacturer of this control system is Acumen. The direct replacement remote kit for your unit is the Acumen RCK-K Manual On/Off and Thermostat DC Remote Control Kit
. This is essentially the same remote and receiver. I'm afraid that we are not able to procure just the receiver for this original kit any longer.
on October 17, 2016
from Sarasota, FL asked:
September 9, 2015
I need to replace an Acumen RX05 unit. What are my options?
on September 9, 2015
from Harrisburg, PA asked:
December 29, 2012
What is the difference between a RCMT vs a RCST remote?
The RCMT remote is an on/off model that includes a delay timer and temperature display. The RCST has most of the same functions but replaces the time with a programmable thermostat function, allowing the remote to automatically cycle the appliance based on the programmed temperature set point.
Collin C. - NFI Master Hearth Professional
on December 31, 2012