44 Questions &
44 Answers
John V.
from New York City, NY asked:
January 1, 2023
Can I just buy a new sky tech remote control and will it work, or does it need to be programmed with the receiver?
1 Answer
Generally, remotes are sold with a receiver and are pre-paired from the factory. Most units do have the option to pair a new remote with the receiver however that will depend on the model. Â
Submitted by:
Brett W.
on January 2, 2023
Most Helpful Answer
Jerry P
from Rome, GA asked:
January 23, 2022
Do you have a smart remote that works with SmartThings?
1 Answer
No, we do not have a remote listed for use with your brand.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on January 24, 2022
Most Helpful Answer
Laurie D
from Cedar Springs, MI asked:
December 26, 2021
Is there a universal remote for a gas fireplace?
1 Answer
There is not.
Submitted by:
Brennan W.
on December 26, 2021
Most Helpful Answer
Marty Q
from Phoenix, AZ asked:
November 17, 2021
Can a remote be fixed? Some of the buttons work the others do not
1 Answer
Usually, no. If parts of the remote are malfunctioning and a battery change in the transmitter and receiver do not rectify the issue, it is likely that the remote is starting to fail and needs to be replaced.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on November 17, 2021
Most Helpful Answer
Donna M
from Waynesboro, MS asked:
November 2, 2021
Do I also have to replace the transmitter? Do you offer just the remote?
1 Answer
Fireplace remotes are almost exclusively sold in pair with the transmitter and come already synced together. We do not offer the remotes by themselves.
Submitted by:
Devon P.
on November 2, 2021
Most Helpful Answer
Jayne W
from Bigfork, MT asked:
March 18, 2021
Do you carry a remote control for the Ember electric fireplace?
1 Answer
Electric fireplace remote controls are proprietary, not universal. We do not sell parts for your unit, so we are unable to obtain the remote.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on March 18, 2021
Most Helpful Answer
Edwin C
from Hesperia, CA asked:
February 6, 2021
Do you carry wall mount switch for Astria Gas Fireplace model# ARIES 35Ten
1 Answer
Edward G
from Haverhill, MA asked:
December 12, 2020
Is there a universal electric fireplace remote control?
1 Answer
Unfortunately, there is no universal remote for an electric fireplace.
Submitted by:
Aaron D.
on December 12, 2020
Most Helpful Answer
James G.
from DuBois, PA asked:
October 15, 2020
Looking for Sky tech Firplace remote Model RCT-MLT-11. Do you have this?
1 Answer
This is the correct replacement remote.
Submitted by:
Will M.
on October 15, 2020
Most Helpful Answer
Polly
from Charlotte NC asked:
August 31, 2020
Do you have a replacement remote control for a VivoHome 110 V Electric Fireplace insert , GHP JY-3A ?
1 Answer
Electric fireplace remote controls are proprietary, not universal. We do not sell parts for your unit, so we are unable to obtain the remote.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on September 1, 2020
Most Helpful Answer
Fred W
from Sacramento asked:
August 10, 2020
Do you have a remote for a Northwest Electric fire and ice fireplace?
1 Answer
Electric fireplace remote controls are proprietary, not universal. We do not sell parts for your unit, so we are unable to obtain the remote.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on August 11, 2020
Most Helpful Answer
Etta H.
from Lake Park, GA asked:
April 5, 2020
How can I order a new remote control for Arrowflame Fireplace 30" Electric Log Set - (AL30N001)?
1 Answer
You would need to contact ArrowFlame. We are not an ArrowFlame dealer and would not have a remote for that fireplace.
Submitted by:
Owen O.
on April 6, 2020
Most Helpful Answer
Matt
from Washington DC asked:
April 1, 2020
I want a remote for a Napoleon HD46 and I don't know if the unit ever had one. Can you help?
1 Answer
Bob H.
from West Palm Beach, FL asked:
March 28, 2020
I have a Wesco DFR2651L Black Dimplex Electric Fireplace. I lost the remote and I need to replace it. Where do I find this?
1 Answer
For individual parts of Dimplex models, we recommend contacting the manufacturer.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on March 30, 2020
Most Helpful Answer
Bud
from Boston asked:
February 20, 2020
What is the difference between the Proflame and Proflame 2?
1 Answer
The Proflame 1 used the DFC control module, was gray in color, and required an additional fan control module to operate a blower and lights. The Proflame II is black in color, used the IFC or Integrated Fireplace Control module which did not require a separate fan control module to operate a blower and lights.
Submitted by:
Will M.
on February 20, 2020
Most Helpful Answer
Rick L.
from Auburn, WA asked:
December 22, 2019
I need a Remote Controlled Pilot Kit for a Emberglow NG log set.
1 Answer
We do not sell Emberglow log sets, burners or parts, so we cannot advise on the proper part for your model. We recommend contacting the manufacturer or a local dealer.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on December 23, 2019
Most Helpful Answer
Ellie
from Sacramento, CA asked:
December 11, 2019
I need a remote control for the Pleasant Hearth electric insert Model #28-300-021. Do you have this?
1 Answer
We're sorry, but we are not a Pleasant Hearth dealer. For replacement remotes for electric hearth appliances, we recommend contacting the manufacturer directly.
Submitted by:
Cortney O.
on December 11, 2019
Most Helpful Answer
I am looking for a remote control replacement for the model EF28 electric fireplace. Is this available?
1 Answer
Electric fireplaces have model-specific remotes. We would recommend contacting the manufacturer directly for this part.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on December 2, 2019
Most Helpful Answer
Antoinette G.
from Mantua, NJ asked:
November 25, 2019
I need to know what remote would work with GFN 4227R Kozyworld?
1 Answer
We are not a Kozy Heat dealer and we cannot provide parts or advise on options for your unit. We apologize for the inconvenience.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on November 26, 2019
Most Helpful Answer
Sue M.
from Jonesborough, TN asked:
November 25, 2019
I need to replace the battery box for my remote and I only need the box, not the control. Is this available or do I need to purchase the entire thing?
1 Answer
No, we do not sell just the battery packs for remote - the entire remote kit must indeed be purchased.Â
Submitted by:
Tyler M. - NFI Master Hearth Professional
on November 26, 2019
Most Helpful Answer
Suzanne Y.
from Irmo, SC asked:
November 20, 2019
I am looking for a replacement remote for model #EF27D. Do you have any or do you know where I may find one?
1 Answer
We do not have any information on this model, so we cannot advise on a replacement remote. We apologize for the inconvenience.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on November 20, 2019
Most Helpful Answer
Mike J.
from Chattanooga, TN asked:
November 14, 2019
My remote will not turn on the fireplace. I can turn the switch on the receiver to on, and the fireplace will come on, but it won't on the remote. Why is this?
1 Answer
We would recommend trying to replace the batteries in both the receiver (the black box with the switch, connected to the gas valve) and the transmitter (the hand-held remote), then trying to re-sync the parts as you did when the remote control was first installed. If the transmitter still doesn't work, it likely needs to be replaced.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on November 14, 2019
Most Helpful Answer
Jack
from Hull, MA asked:
November 12, 2019
Do you have an Ambient RCB Receiver battery door plate?
1 Answer
That is not a part that Ambient sells separate.
Submitted by:
Owen O.
on November 12, 2019
Most Helpful Answer
Eric W.
from Marion, OH asked:
November 10, 2019
We put new batteries in remote control and now it does not work. What do I do?
1 Answer
If the remote worked previously to the batteries being replaced, the transmitter and receiver likely need to be re-synced. Simply follow the same procedure as was done when the remote was first installed.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on November 11, 2019
Most Helpful Answer
Ronald K.
from Knoxville, TN asked:
November 8, 2019
Do you have the G6R-P3TANS5 remote control for an empire gas log heater?
1 Answer
We do not carry this part number.Â
Submitted by:
Will M.
on November 8, 2019
Most Helpful Answer
Carole R
from Molalla, OR asked:
November 7, 2019
My remote has stopped working, and I have replaced all the batteries. The red light on the small receiver doesn't come on. What can I do?
1 Answer
If you are sure the receiver is still installed correctly and you also replaced the batteries in the receiver as well as the transmitter, there is a good chance the remote has died. This does tend to happen, and a replacement remote must then be purchased. Most remotes are only warrantied for replacement for one year.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on November 7, 2019
Most Helpful Answer
Denise S
from 05491 asked:
November 7, 2019
I need an AKDY remote for a 30 in wall mount fireplace.
1 Answer
We do not carry this replacement remote.
Submitted by:
Will M.
on November 7, 2019
Most Helpful Answer
Linda
from Brandon, MS asked:
November 4, 2019
I need jy-3a remote control for Duraflame electric logs. Do you have this?
1 Answer
We do not offer this replacement part.Â
Submitted by:
Will M.
on November 5, 2019
Most Helpful Answer
Mike E.
from Seattle, WA asked:
October 29, 2019
Do you have a replacement for an "Enviro" remote control part number 50-206?
1 Answer
We do not carry any replacement parts for Enviro stoves.Â
Submitted by:
Will M.
on October 30, 2019
Most Helpful Answer
Robert
from Staten Island, NY asked:
October 28, 2019
Do you have the remote with part #3000350100RP?
1 Answer
We apologize, but we do not have any remotes that match this number.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on October 29, 2019
Most Helpful Answer
Where can I buy a Mr Heater remote?
1 Answer
Unfortunately, we do not carry parts or accessories for this brand.
Submitted by:
Will M.
on October 29, 2019
Most Helpful Answer
Jean D.
from Greer. SC asked:
October 26, 2019
I have a Monessen propane gas fireplace that is operated by an Acumen remote model no FDC-504. When I tried to start it up for winter I put new batteries in the receiver box and new batteries in the remote. When the receiver is in the on position the flashing light is off. When I put it in the remote position to use the transmitter, the light flashes as if the batteries are low. The remote says it is on but nothing is happening. Now what?
1 Answer
Check to confirm that the batteries are fresh and have the correct polarity for both the remote and receiver. However, if moving the receiver slide switch from the remote or Off position to the On position does not turn the fireplace burner flame on, your issue has nothing to do with the remote.Â
Submitted by:
Will M.
on October 28, 2019
Most Helpful Answer
Jarrel L.
from Ona, WV asked:
October 25, 2019
Do you have a replacement for the Kozy World model #GFN4037R?
1 Answer
The remote and receiver are specific to the fireplace you own and should only be replaced with the remote and receiver part numbers listed in the product literature included with the fireplace.Â
Submitted by:
Will M.
on October 28, 2019
Most Helpful Answer
Do you have a remote that works with Lakeland infrared fireplace?
1 Answer
Unfortunately, we will not have a remote for your fireplace.Â
Submitted by:
Will M.
on October 15, 2019
Most Helpful Answer
Sharon A
from Brimson, MN. asked:
March 22, 2019
I would like to purchase a wall thermostat that could be wired in to my fireplace gas valve. I feel there would be less maintenance with this type of control. What thermostat would be compatible with my Comfort Flame propane gas fireplace?
1 Answer
Greg B
from St. Louis MO asked:
March 16, 2019
Do any of your millivolt remote/thermostat combinations have a receiver that doesn't require batteries? Our current wall thermostat is wired to the fireplace and sends enough signal through the wire--the wall thermostat is battery powered. Is there a remote/thermostat that can tap into the wires and needs batteries just for the thermostat/remote?
1 Answer
Submitted by:
Will M.
on March 18, 2019
Most Helpful Answer
Scott B
from Hauser, ID asked:
February 21, 2018
I have an Ambient TSFSC remote for a Majestic MLDV500PSC fireplace with signature command center and dual fans. The remote controls fireplace start/stop based on set temperature. The remote does not control the fans, because I believe, there's another add required (e.g. "Optional A/C Module"), which enables the remote to control the fans and fireplace lighting. (Not worth it to me to pay the $200 for the A/C module, as I pretty much leave the fan running on high all the time when the fireplace is lit anyway.)
My main question here is, is there a programmable thermostat remote available that would be compatible with the milivolt "signature command center"? Ambient does not appear to provide this. I would like to schedule the fireplace to start and stop, much like a furnace thermostat, which it in effect is for us during some parts of winter. What's available?
Thanks.
1 Answer
Angelo
from Toronto, Ontario Canada asked:
January 5, 2018
I have a Gas Insert from Continental Fireplaces, model CDIZC-N - Natural Gas.
Looking to replace Thermostat Receiver & Remote.
Is there a specific make & model I would need to compliment the Gas Insert mentioned previously?
1 Answer
Sue
from CO asked:
May 10, 2017
I need a remote for a Gibson Living Sydney 50 Log recessed fireplace. Can you help?
1 Answer
We are not a Gibson Living dealer and do not have access to any of their product literature to determine the correct remote to offer. I recommend confirming the correct remote replacement through contacting this manufacturer directly.
Submitted by:
Will M.
on May 10, 2017
Most Helpful Answer
Brian
from San Francisco, CA asked:
November 22, 2016
I need a replacement remote only. The current one is Acumen model TX-D. Which one can I get that is equivalent to that one?
1 Answer
Unfortunately, the remote systems we offer will arrive with both the receiver and transmitter and are not sold separately.
Submitted by:
Will M.
on November 23, 2016
Most Helpful Answer
Maiko S. Veilleux
from New Hampshire asked:
November 14, 2016
I have a dynasty electric fireplace. My dog ate the remote. Do you have a wireless remote compatible to that fireplace
1 Answer
Unfortunately, we do not offer and replacement parts for Dynasty electric fireplaces.
Submitted by:
Will M.
on November 15, 2016
Most Helpful Answer
Greg
from Jackson, NC asked:
November 12, 2016
I need to know which remotes work with Majestic UVLC30?
1 Answer
David
from Sarasota, FL asked:
September 9, 2015
I need to replace an Acumen RX05 unit. What are my options?
1 Answer
Submitted by:
Brennan W.
on September 9, 2015
Most Helpful Answer
Andy
from Harrisburg, PA asked:
December 29, 2012
What is the difference between a RCMT vs a RCST remote?
1 Answer
The RCMT remote is an on/off model that includes a delay timer and temperature display. The RCST has most of the same functions but replaces the time with a programmable thermostat function, allowing the remote to automatically cycle the appliance based on the programmed temperature set point.
Submitted by:
Collin C. - NFI Master Hearth Professional
on December 31, 2012
Most Helpful Answer