50 Questions &
from CO asked:
May 10, 2017
I need a remote for a Gibson Living Sydney 50 Log recessed fireplace. Can you help?
We are not a Gibson Living dealer and do not have access to any of their product literature to determine the correct remote to offer. I recommend confirming the correct remote replacement through contacting this manufacturer directly.
from Riverside, CA asked:
April 11, 2017
I recently purchased an Empire 30" Sassafras refractory vented natural gas log set with a manual control burner. Is there a remote control available that can connect to the burner?
Unfortunately, a remote control cannot be used with a manually controlled valve.
on April 11, 2017
from Sulphur Springs, TX asked:
April 4, 2017
Our builder installed a ventless gas fireplace in our new home. The control is on the lower front and almost impossible for us to operate. We are seniors and unable to access the controls near the floor. Can your remote be added to our fireplace?
Unfortunately, it appears as though you have a model with a built in modulating thermostat and models with this feature may not be used with a remote.
from Calgary, AB asked:
March 31, 2017
I have an Acumen modulating remote kit (Model W660-0013) with a modulating valve (SIT Model GD-825n). The Acumen Remote Receiver (Model RX07) does activate through the remote transmitter. It can be turned on manually for single stage operation.
Do you have a replacement for the Remote Receiver (Acumen Model RX07) or a substitute remote kit?
The W660-0013 is offered here
on March 31, 2017
from OH asked:
February 12, 2017
I have a Pleasant Hearth Brand GLF-502-68 Sheridan Mobile electric fireplace. It is missing a remote control. We were told that part #EF33510AF-2011 would work, but I have not been able to find a place to purchase this remote. Any information would be appreciated.
Pleasant Hearth electric fireplaces and their compatible accessories are commonly offered to large box retailers and we do not have access to these products.
on February 13, 2017
from Cincinnati, OH asked:
February 3, 2017
Do you carry a universal remote for a Birkhaven electric fireplace mantel, p.n. 991650? This was sold by Pulaski furniture. It has a 5 button control.
Thank you for your help.
Unfortunately, we do not carry parts for Birkhaven fireplaces, nor do we carry any universal remotes.
on February 3, 2017
from Washington asked:
January 31, 2017
I'm looking for a battey back-up remote, in case of a power outage. I have a Lennnox Superior DT-500CMN fireplace.
The DT-500CMN was a standing pilot (millvolt) fireplace that would not cease operation in the event of a power failure. If any blower is installed and you are looking for this to function in the event of a power failure, no optional blower will function in the event of a power failure. If you are looking for a remote that is compatible with this fireplace, most all of the millivolt-compatible remote systems we offer are battery powered and will operate the burner flame in the event of a power outage.
on January 31, 2017
from Menlo Park, CA asked:
January 27, 2017
I am looking for a replacement remote control for a Jotul stove. Do I need to purchase a Jotul remote, or do I have other options.
I will be happy to look into this for you. If you could, please provide the model number of your Jotul stove so that I can confirm compatibility with our remotes.
on January 27, 2017
from Bowling Green, KY asked:
January 11, 2017
I have a Temco ventless natural gas fireplace log set, and I am interested in determining if I can purchase a remote to use on the fireplace.? The serial number of the fireplace is 0380 and the model number is ADUNB.
Unfortunately, I was unable to locate information on your unit based on the model number provided. If you could, please provide a picture of your fireplace's data plate.
on January 11, 2017
from Canada asked:
December 20, 2016
I would like to get a remote and a receiver for my fireplace. Are they specific to the model of the fireplace? I have a Heat n Glo SL750TRIPIE
It does appear as though your remote system will be specific to your fireplace. I recommend contacting a Heat & Glo dealer for this part.
on December 20, 2016
from New Jersey asked:
December 17, 2016
The pilot light is on and lit but remote is not clicking and ignite fire.
We will be happy to troubleshoot. First, have the batteries been replaced in both the remote control and the receiver?
on December 19, 2016
from Hinsdale, IL asked:
December 10, 2016
I need to replace an old Majestic transmitter and wall receiver, ZC1300Temp Remote Control.
Please confirm the model of the appliance that the remote system is controlling. I can then advise further on the correct replacement remote.
on December 12, 2016
from Northfield, NJ asked:
December 9, 2016
I have a Regency natural gas stove Model U39. I need to replace the remote. What remote models do you have that I can self install using the current two wire connection? It needs to have on off and thermostat control capacity.
I will be happy to assist you further. Please confirm if your version of the U39 insert has a standing pilot system or a spark ignitor.
on December 12, 2016
from NJ asked:
December 9, 2016
I am looking at this ventless fireplace: EverWarm 18" Palmetto Oak Ventless Natural Gas Log Set with Millivolt Control, and want to buy an on/off remote that works with it (no need for a thermostatic remote).
from Maryland asked:
December 9, 2016
I'm looking for a remote control transmitter and receiver that will work with my Vermont Castings Radiance vent free stove, RVF33. I want a remote that has full function,plus receiver.
from Deale, Maryland asked:
December 7, 2016
I am in need of a remote control for my electric fireplace: Arrowflame Model AL24N001 24" log set.
Unfortunately, we do not carry remotes that would be compatible with your unit.
on December 8, 2016
from Sedona, AZ asked:
December 3, 2016
I have a Jotul freestanding natural gas stove with RCM-RX receiver. I lost the remote control unit. Do you sell just the remote control without the receiver?
While we are able to order just the receiver, I am afraid that we are unable to source just a remote. The remote and receiver will always be sold as a package.
on December 5, 2016
from San Mateo, CA asked:
November 24, 2016
I have a Acumen Model No. TX-D remote. Can you tell me which remote you currently have that would be compatible with what you offer. (I don't see a model no. TX-D remote on your website)?
from Oklahoma asked:
November 23, 2016
I am looking for a replacement remote for a ProCom fireplace. My remote model number is RG04-1T.
from San Francisco, CA asked:
November 22, 2016
I need a replacement remote only. The current one is Acumen model TX-D. Which one can I get that is equivalent to that one?
from Owensboro, KY asked:
November 21, 2016
I am looking for a remote for my Desa LMFP33NR fireplace.
from Oakley, CA asked:
November 16, 2016
I need a replacement remote to pair with my Lopi Pellet. Acumen Model TX-C by Travis Industries.
Maiko S. Veilleux
from New Hampshire asked:
November 14, 2016
I have a dynasty electric fireplace. My dog ate the remote. Do you have a wireless remote compatible to that fireplace
from Jackson, NC asked:
November 12, 2016
I need to know which remotes work with Majestic UVLC30?
from New Jersey asked:
November 9, 2016
I am looking for a battery powered remote for a Monessen Hearth systems -model VDY24/18nvp
from Kelso, WA asked:
November 7, 2016
I lost the remote control for my ProCom gas heater remote# RG04-1M. Where can I order one, and what's the cost?
from Racine, WI asked:
October 27, 2016
I have a Fireplace Xtrordinair 35 Custom Builder and need a new thermostat remote. What do you have that will work?
on October 28, 2016
from Avon, CT asked:
October 15, 2016
I own a Lennox Elite Series in-wall fireplace with propane feed, model number EDSTPM-2 (image #1). It was installed in 2002. It is fitted with an Acumen model RX05 receiver box (image #2) and an Acumen model FDC-503 remote transmitter with thermostat (image #3). These accessory parts are original equipment. I believe the Acumen FDC-503 is functioning well. Please recommend an easily installed replacement for the Acumen RX05. Thank you.
The original manufacturer of this control system is Acumen. The direct replacement remote kit for your unit is the Acumen RCK-K Manual On/Off and Thermostat DC Remote Control Kit
. This is essentially the same remote and receiver. I'm afraid that we are not able to procure just the receiver for this original kit any longer.
on October 17, 2016
from Waynesboro, VA asked:
July 9, 2016
What would be the most simplified FRBTC for the DV35IN73LN/P that you offer?
from Seattle, WA asked:
June 14, 2016
I have a Continental fireplaces model number BGD/BCDV33. Can I get a replacement remote for this?
from Annandale, VA asked:
May 7, 2016
The remote control for my Majestic DVT-43-RN is missing. Which remote will work with it?
This unit can utilize a number of different millivolt remotes. The recommended model for your unit is the Ambient RCB On/Off Remote Control
on May 9, 2016
from Grand Blanc, Mi asked:
April 26, 2016
I have a gas fireplace and the remote transmitter (Acumen Model RX07) was damaged by water in the lower level of my home. The remote is a Lennox Model No TX-H. Do you have a transmitter that will work with it?
from VA asked:
April 25, 2016
I have a Regency U41 gas insert. Do you have a transmitter and receiver that is compatible with this stove?
The U41 uses a standard millivolt gas valve and can be controlled with any millivolt wall switch or remote. The transmitter and receiver are sold as a pair. Both would need to be installed in order to ensure proper communication.
on April 25, 2016
from Bentonville, AR asked:
April 13, 2016
I have some friends moving into a home that has two propane gas fireplaces that do not have any remote controls on them. They are older folks, and I'd love to give them an option to not have to get down on the floor to start their fireplaces, if I can. Can you tell me if you have any on/off remote controls that will work with these fireplaces? They are Desa HDCFTP & Desa VFM18LP.
from Shelton, CT asked:
February 13, 2016
I have purchased a DVD-42-FP30P Empire Tahoe Deluxe direct vent propane fireplace. What remote should I get?
on February 15, 2016
from NJ asked:
January 9, 2016
I am looking for a vent free gas fireplace with adjustable flames and remote controls. What fireplace units would you suggest?
on January 11, 2016
from Cleveland, GA asked:
January 1, 2016
I am looking for a replacement for my fireplace remote model Ambient Model RCT. Do you carry something like this?
The closest replacement will be the Ambient RCST Standard Thermostat On/Off Remote Control
. This will require cutting and splicing the existing remote harness for connection to the new remote receiver, as the connector on the RCT was different and is no longer available.
on January 4, 2016
from Cookeville, TN. asked:
December 19, 2015
Can I install a remote control on my Desa model VDCFTNB fireplace?
Unfortunately, this system is not able to be used with a remote control. The valve uses an internal thermostat and it does not have the ability to be retrofitted to remote use. I apologize for the inconvenience.
on December 21, 2015
from Belen, GA asked:
December 11, 2015
My daughter wants a thermostat with a remote control for her pellet stove. It is a Traditions T300P and it has terminals on the back labeled thermostat with two connectors. There is a metal bridge between them right now. I put my digital volt meter on one to ground and it measured 10 volts AC. How do I know which remote control will work with her stove?
Judging by the installation instructions for your pellet stove, the jumper wire could simply be removed from the thermostat terminal block and replaced with the Ambient RCST Standard Thermostat On/Off Remote Control.
You will need to ensure the stove is disconnected from the outlet before this is done.
on December 11, 2015
from Dalton, GA asked:
November 23, 2015
I need a remote control for a vent-free Desa gas fireplace, model VYGF33PRC, do you have them?
from San Ramon, CA asked:
November 4, 2015
Is there a remote control thermostat conversion kit for a CFM Insta-Flame model HE 30 natural gas fireplace insert?
Unfortunately, that insert cannot be operated with a thermostat.
on November 5, 2015
from Scarborough, ME asked:
October 28, 2015
I have an Acumen FDC-504 remote control that I am trying to replace. What are the differences among the different Acumen remotes?
The primary differences between the Acumen models is simply the features which the remote can control. Your model should provide on/off functionality, as well as a built in thermostat. If you are needing to replace your remote, I would suggest the Acumen RCK-K
as a direct replacement.
on October 29, 2015
from Siren, WI asked:
October 19, 2015
Which replacement remote will work for an Empire Propane CIDU-30-6 fireplace?
on October 20, 2015
from Austin, TX asked:
October 19, 2015
Is there such a thing as a universal remote control for electric fireplaces?
Unfortunately, no. Electric fireplaces must use the remote that was either included with it or made available by the manufacturer for use with that particular model. We apologize for any inconvenience.
on October 19, 2015
from Duluth, MN asked:
October 16, 2015
I'm looking for a remote control for a Majestic RHEDV-32-RN fireplace. What would you suggest?
on October 20, 2015
from Harrisburg, PA asked:
October 8, 2015
I purchased a home a Superior gas fireplace, model GDV-3000N, but the sellers took the remote so we need another one. Can you please tell me which kind of remote that I need?
I checked with Superior tech support and was advised that this fireplace would utilize a standard millivolt style remote control. I would suggest the SkyTech 1001
to provide simple on/off functionality, but if you with for a model which also incorporates a thermostat, I would recommend the SkyTech 1001TH
on October 9, 2015
from Gwynedd Valley, PA asked:
October 4, 2015
I replaced the batteries in my Acumen RX05 and the the last time I did it I had to reprogram it but I forget how to do it. Do you have the instructions for this remote?
Instructions for this can be found here.
on October 5, 2015
from Sarasota, FL asked:
September 9, 2015
I need to replace an Acumen RX05 unit. What are my options?
on September 9, 2015
from Dillon, CO asked:
August 27, 2015
I have a Travis Industries Model 35 fireplace (manufactured in 2003) that I would like to install a thermostat too. The problem is that I can't figure out how I would run a wire to a thermostat across the room with the stone fireplace surround. I'm thinking a wireless thermostat would be good and was trying to find an appropriate one on your website. Do you have any recommendations?
can be installed in this fashion as it is battery powered and would only require wiring from the receiver to the rocker switch on your appliance.
on August 27, 2015
from Gainesville, GA asked:
March 28, 2015
I want to replace a broken Acumen remote for my gas fireplace model #TXD but I can't find one just like it. What would you suggest?