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    Napoleon Fireplaces

    There isn't a fireplace manufacturer out there with a better combination of a sterling reputation, great value, and unmatched quality than Napoleon. Napoleon fireplaces are some of the most trusted in the fireplace industry because their extensive variety of fireplace products are all constructed with the same focus on craftsmanship and functionality. And if a fireplace isn't what you need, you can always check out the Napoleon Wood Burning Stoves.
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    17 Questions & 17 Answers
    Pat
    from Cottam ontario asked:
    December 13, 2017
    We had someone clean our fireplace and when they replaced the logs the flame is not looking right. Is there a proper way to arrange the logs so it looks good
    1 Answer
    Yes log placement is vital. You will need to refer to your owners manual for exact log placement.
    Owen
    on December 13, 2017

    Brian
    from Medford, OR asked:
    September 4, 2017
    On the NZ 6000 High Country fireplace, is there an option for gas start?
    1 Answer
    No, the Napoleon NZ6000 does not offer the ability to run a gas line into the unit.
    Tyler M.
    on September 5, 2017

    Glenn
    from Goleta, CA asked:
    May 4, 2017
    Apparently, there is a difference between fireplaces certified under Z21.88 and those certified under Z21.50. Can you share the difference? Thank you.
    1 Answer
    Z21.88 gas fireplaces and gas stoves are heater-rated while Z21.50 gas fireplaces and stoves are decorative. To consumers, the most important difference is the ability to operate a heater-rated system with a thermostat as this is not allowed with decorative systems.
    Will M.
    on May 4, 2017

    Dianne
    from Dyersville asked:
    December 26, 2016
    How many BTUs does my fireplace do I need to heat 1000 sq ft?
    1 Answer
    A lot depends on the area of the country you are in as well as how well insulated you home is. As a rule of thumb a 20,000 BTU unit would be sufficient to heat your home.
    Owen
    on December 27, 2016

    Bill
    from Midland, MI asked:
    December 1, 2016
    I have a Napoleon fireplace with the F45 remote, and a room temperature setting of 70. How can I change it?
    1 Answer
    The F45 remote does not have the ability to operate thermostatically.
    Brennan W.
    on December 1, 2016

    Elsa
    from Wayne, PA asked:
    December 29, 2015
    I have a Napoleon BGD36CFGN OR GD36MN fireplace Natural Gas Model. The flame is a small single little flame in the center. How can I make it so it looks like a real fireplace with more "power" to it?
    1 Answer
    In a situation like yours, we would suggest having a technician or plumber come to service the unit and see if the unit is getting adequate gas pressure.
    Brennan W.
    on December 30, 2015

    Margaret
    from Fort Worth, TX asked:
    August 16, 2015
    I have a Napoleon LHD45 direct vent fireplace and I want to change the black surround to the premium, four-sided, brushed stainless steel finish surround. Do you carry this?
    1 Answer
    Brennan W.
    on August 17, 2015

    Mike
    from Altoona, PA asked:
    February 14, 2015
    I have a Napolean model number GD32 natural gas fireplace in my home that I recently purchased. Where can I buy a replacement blower kit and which blower kit do I need?
    1 Answer
    Per the manufacturer, the blower for this model of unit is the Napoleon Blower Kit with Variable Speed and Thermostatic Control. This is a complete kit with a variable speed control and thermal switch.
    eFireplaceStore
    on February 17, 2015

    Lou
    from NJ asked:
    December 27, 2014
    I have a Napoleon propane gas indoor fireplace, model BGD36PTR, that vents from the top. I noticed that there are 2 covers on the the right and left of the exhaust vent on top of my unit. What are there for?
    1 Answer
    These knockouts are connection points for the hot air distribution kit, which is a system that pulls heat from the chassis of the fireplace and vents it to other areas of the home. This can be done passively or with a powered blower and separate add on plenum.
    eFireplaceStore
    on December 29, 2014

    Jennifer
    from Staten Island, NY asked:
    October 19, 2014
    I need a remote model number SKY-1001. Where can I find this?
    1 Answer
    This remote can be found here.
    Will M.
    on October 20, 2014

    Jack
    from Calgary, Alberta, CAN asked:
    September 11, 2014
    How do I remove the glass from a Napoleon GD 1800-NM fireplace? Is it just the two bolts with springs on the top of the firebox?
    1 Answer
    Per the manufacturer, there is indeed a pair of spring loaded clasps on the upper side of the glass frame. The bolts can be loosened to allow the clasps to lift up and out of the way. The glass can then be tilted out and pulled up and away from the unit.
    eFireplaceStore
    on September 15, 2014

    Kelly
    from Marshfield asked:
    July 29, 2014
    How do I mount my cement board around the fireplace doors? Can I screw it into the metal box or is there some sort of trim kit I should buy? I have a woodburning Napoleon High Country fireplace.
    1 Answer
    With the High Country models, the concrete board is physically secured with hardware to the top stud that runs horizontally above the firebox itself. For further support, you could use high temperature adhesive to secure the concrete board to the fireplace itself.
    Chris C.
    on July 29, 2014

    Endri
    from MA asked:
    February 7, 2014
    I just installed a napoleon GD36 NTR natural gas fireplace and I can not light it. The model I have doesn't have a pilot or the ignition. How can I turn it on?
    1 Answer
    The GD36NTR should have a standing pilot, while the GD36NTRE is an electronic ignition version. The main control knob will have three positions, labeled off, pilot, and on. Rotating the knob to the pilot position and pushing down will allow gas to flow to the pilot assembly. While holding down the knob, you can push the spark ignitor button, which will light the pilot. One the pilot flame is present, continue to hold the control knob in for an additional 30 seconds. After releasing the knob, allow the pilot to burn for approximately 1 minute. You can then rotate the knob to the on position to light the main burner.
    Collin C. - NFI Master Hearth Professional
    on February 9, 2014

    Dennis
    from Cleveland, Ohio asked:
    January 8, 2014
    Where do I find the make and model number on my Napoleon gas fireplace? I lost the book.
    1 Answer
    Napoleon includes a metal build tag with each of their units. The tag is located in the void area at the bottom of the fireplace, near the gas valve. The tag should have the model number, serial number, and date of production.
    Collin C. - NFI Master Hearth Professional
    on January 8, 2014

    Mike
    from Calgary, Alberta asked:
    January 4, 2014
    Hey guys, I have a Multiview BGD40N and I want to fit a blower. What type would you recommend?
    1 Answer
    Napoleon has two blowers available for your BGD40N. The B440-KT blower has a rating of 80 CFM (which means Cubic Feet per Minute of circulation) and a one-year manufacturer's warranty. The GZ550-1KT blower has a rating of 100 CFM and a two-year manufacturer's warranty.
    Tyler M. - NFI Certified Specialist
    on January 6, 2014

    Veronica
    from Denver, CO asked:
    December 1, 2013
    What is the difference between the Napoleon models BGD33 and the GD33? The same with the BGD36 and GD36. I noticed that they use this naming convention on many of their products, so the BG models must have some extra feature?
    1 Answer
    The primary difference between the models is that those that begin with a "B" have tempered glass fronts (as opposed to ceramic glass on the "GD" models) and a lower BTU rating. They operate the same way and are vented in the same fashion.
    Tyler M. - NFI Certified Specialist
    on December 2, 2013

    Dwayne H
    from Utah asked:
    December 15, 2012
    What do I use to clean the inside glass door?
    1 Answer
    For removal of light deposits, a mixture of water and vinegar can be used as a nonabrasive solution to wipe down the glass. A cotton cloth can be used to do this.
    Collin C. - NFI Master Hearth Professional
    on December 17, 2012



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