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    Napoleon Fireplaces

    Napoleon Fireplaces brings your home the comfort you always wanted. Napoleon gas fireplaces are efficient and gorgeous. Designed by some of the best in the industry, the look of your home will be elevated and so will your comfort level. With a Napoleon appliance, you can sit back, relax, and enjoy the warmth and beautiful fire.
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    Napoleon Fireplaces Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    7 Questions & 7 Answers
    Carolyn F.
    from Amherst, VA asked:
    April 1, 2020
    We purchased the Napoleon in wall unit and it was installed about one month ago, but the problem is that the pilot light comes on but will not stay on to actually light the unit. What should we do?
    1 Answer
    Your thermocouple is possibly not recognizing the pilot flame which is causing it to go out. You will want to clean the thermocouple with a piece of emery cloth or high grit (1000) sandpaper. This may resolve the issue. Another issue that could be causing this is the connection point between the thermocouple lead and the gas valve. Depending on your fireplace, there may be either a pair of lead wires or a solid copper lead that is held in place by a nut. Either way, loosening and cleaning the connection point at the gas valve will often make a difference, as excessive voltage drop can occur at this location and cause the pilot to drop out.
    Submitted by: Tyler M. - NFI Master Hearth Professional on April 1, 2020

    Terry
    November 27, 2019
    We have B42NTR which is about 2 years old, and it does not light. Itís been working fine until today. What can I do?
    1 Answer
    There are a number of things that should be checked. We recommend contacting local plumbing and HVAC companies to have a technician come out for a service call for basic maintenance and troubleshooting.
    Submitted by: Tyler M. - NFI Master Hearth Professional on November 27, 2019

    Gary
    from Conroe , Tx asked:
    February 25, 2019
    Does Napoleon have a gas fireplace insert that has an open fireplace? Without a glass between the fire and the room?
    1 Answer
    The only products they have that will be open to the room are vent free units.
    Submitted by: Brennan W. on February 25, 2019

    steve
    from fairplay co asked:
    August 19, 2018
    direct vent or vent less gas. what is the best way to go? and why? i am getting ready to buy 2 gas fireplaces and i just want to do it right the first time and i can't seem to get a straight answer on which way to go.
    1 Answer
    First, seeing that you are in Colorado, there are two reasons we would recommend direct vent - one being that parts of your state do not allow vent-free indoor gas appliances in the first place and the other being that your high altitudes are detrimental to the performance of said vent-free units. For more information, please see our Gas Fireplace and Stove Buying Guide. I would be happy to recommend a pair of direct vent units.
    Submitted by: Tyler M. - NFI Master Hearth Professional on August 20, 2018

    Pat
    from Cottam ontario asked:
    December 13, 2017
    We had someone clean our fireplace and when they replaced the logs the flame is not looking right. Is there a proper way to arrange the logs so it looks good
    1 Answer
    Yes log placement is vital. You will need to refer to your owners manual for exact log placement.
    Submitted by: Owen on December 13, 2017

    Brian
    from Medford, OR asked:
    September 4, 2017
    On the NZ 6000 High Country fireplace, is there an option for gas start?
    1 Answer
    No, the Napoleon NZ6000 does not offer the ability to run a gas line into the unit.
    Submitted by: Tyler M. on September 5, 2017

    Dwayne H
    from Utah asked:
    December 15, 2012
    What do I use to clean the inside glass door?
    1 Answer
    For removal of light deposits, a mixture of water and vinegar can be used as a nonabrasive solution to wipe down the glass. A cotton cloth can be used to do this.
    Submitted by: Collin C. - NFI Master Hearth Professional on December 17, 2012

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