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    Napoleon Fireplaces

    There isn't a fireplace manufacturer out there with a better combination of a sterling reputation, great value, and unmatched quality than Napoleon. Napoleon fireplaces are some of the most trusted in the fireplace industry because their extensive variety of fireplace products are all constructed with the same focus on craftsmanship and functionality. And if a fireplace isn't what you need, you can always check out the Napoleon Wood Burning Stoves.
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    27 Questions & 27 Answers
    from Cottam ontario asked:
    December 13, 2017
    We had someone clean our fireplace and when they replaced the logs the flame is not looking right. Is there a proper way to arrange the logs so it looks good
    1 Answer
    Yes log placement is vital. You will need to refer to your owners manual for exact log placement.
    on December 13, 2017

    from Medford, OR asked:
    September 4, 2017
    On the NZ 6000 High Country fireplace, is there an option for gas start?
    1 Answer
    No, the Napoleon NZ6000 does not offer the ability to run a gas line into the unit.
    Tyler M.
    on September 5, 2017

    from Goleta, CA asked:
    May 4, 2017
    Apparently, there is a difference between fireplaces certified under Z21.88 and those certified under Z21.50. Can you share the difference? Thank you.
    1 Answer
    Z21.88 gas fireplaces and gas stoves are heater-rated while Z21.50 gas fireplaces and stoves are decorative. To consumers, the most important difference is the ability to operate a heater-rated system with a thermostat as this is not allowed with decorative systems.
    Will M.
    on May 4, 2017

    from Dyersville asked:
    December 26, 2016
    How many BTUs does my fireplace do I need to heat 1000 sq ft?
    1 Answer
    A lot depends on the area of the country you are in as well as how well insulated you home is. As a rule of thumb a 20,000 BTU unit would be sufficient to heat your home.
    on December 27, 2016

    from Midland, MI asked:
    December 1, 2016
    I have a Napoleon fireplace with the F45 remote, and a room temperature setting of 70. How can I change it?
    1 Answer
    The F45 remote does not have the ability to operate thermostatically.
    Brennan W.
    on December 1, 2016

    from Wayne, PA asked:
    December 29, 2015
    I have a Napoleon BGD36CFGN OR GD36MN fireplace Natural Gas Model. The flame is a small single little flame in the center. How can I make it so it looks like a real fireplace with more "power" to it?
    1 Answer
    In a situation like yours, we would suggest having a technician or plumber come to service the unit and see if the unit is getting adequate gas pressure.
    Brennan W.
    on December 30, 2015

    from Fort Worth, TX asked:
    August 16, 2015
    I have a Napoleon LHD45 direct vent fireplace and I want to change the black surround to the premium, four-sided, brushed stainless steel finish surround. Do you carry this?
    1 Answer
    Brennan W.
    on August 17, 2015

    from Altoona, PA asked:
    February 14, 2015
    I have a Napolean model number GD32 natural gas fireplace in my home that I recently purchased. Where can I buy a replacement blower kit and which blower kit do I need?
    1 Answer
    Per the manufacturer, the blower for this model of unit is the Napoleon Blower Kit with Variable Speed and Thermostatic Control. This is a complete kit with a variable speed control and thermal switch.
    on February 17, 2015

    from NJ asked:
    December 27, 2014
    I have a Napoleon propane gas indoor fireplace, model BGD36PTR, that vents from the top. I noticed that there are 2 covers on the the right and left of the exhaust vent on top of my unit. What are there for?
    1 Answer
    These knockouts are connection points for the hot air distribution kit, which is a system that pulls heat from the chassis of the fireplace and vents it to other areas of the home. This can be done passively or with a powered blower and separate add on plenum.
    on December 29, 2014

    from Staten Island, NY asked:
    October 19, 2014
    I need a remote model number SKY-1001. Where can I find this?
    1 Answer
    This remote can be found here.
    Will M.
    on October 20, 2014

    from Odessa, MO asked:
    October 14, 2014
    I'm looking for a surround for a Napoleon GDI-30 that can't be larger than 43" by 29". What would you suggest?
    1 Answer
    The closest surround that we have that will fit your criteria is the Napoleon 6-Inch Deluxe Gas Fireplace Insert Flashing Kit. This option works for openings smaller than 27" high x 42" wide. This is as close as we can get to 43"x 29" without going over.
    Kevin E.
    on October 14, 2014

    from Calgary, Alberta, CAN asked:
    September 11, 2014
    How do I remove the glass from a Napoleon GD 1800-NM fireplace? Is it just the two bolts with springs on the top of the firebox?
    1 Answer
    Per the manufacturer, there is indeed a pair of spring loaded clasps on the upper side of the glass frame. The bolts can be loosened to allow the clasps to lift up and out of the way. The glass can then be tilted out and pulled up and away from the unit.
    on September 15, 2014

    from Marshfield asked:
    July 29, 2014
    How do I mount my cement board around the fireplace doors? Can I screw it into the metal box or is there some sort of trim kit I should buy? I have a woodburning Napoleon High Country fireplace.
    1 Answer
    With the High Country models, the concrete board is physically secured with hardware to the top stud that runs horizontally above the firebox itself. For further support, you could use high temperature adhesive to secure the concrete board to the fireplace itself.
    Chris C.
    on July 29, 2014

    from MA asked:
    February 7, 2014
    I just installed a napoleon GD36 NTR natural gas fireplace and I can not light it. The model I have doesn't have a pilot or the ignition. How can I turn it on?
    1 Answer
    The GD36NTR should have a standing pilot, while the GD36NTRE is an electronic ignition version. The main control knob will have three positions, labeled off, pilot, and on. Rotating the knob to the pilot position and pushing down will allow gas to flow to the pilot assembly. While holding down the knob, you can push the spark ignitor button, which will light the pilot. One the pilot flame is present, continue to hold the control knob in for an additional 30 seconds. After releasing the knob, allow the pilot to burn for approximately 1 minute. You can then rotate the knob to the on position to light the main burner.
    Collin C. - NFI Master Hearth Professional
    on February 9, 2014

    from Cleveland, Ohio asked:
    January 8, 2014
    Where do I find the make and model number on my Napoleon gas fireplace? I lost the book.
    1 Answer
    Napoleon includes a metal build tag with each of their units. The tag is located in the void area at the bottom of the fireplace, near the gas valve. The tag should have the model number, serial number, and date of production.
    Collin C. - NFI Master Hearth Professional
    on January 8, 2014

    from Calgary, Alberta asked:
    January 4, 2014
    Hey guys, I have a Multiview BGD40N and I want to fit a blower. What type would you recommend?
    1 Answer
    Napoleon has two blowers available for your BGD40N. The B440-KT blower has a rating of 80 CFM (which means Cubic Feet per Minute of circulation) and a one-year manufacturer's warranty. The GZ550-1KT blower has a rating of 100 CFM and a two-year manufacturer's warranty.
    Tyler M. - NFI Certified Specialist
    on January 6, 2014

    from Denver, CO asked:
    December 1, 2013
    What is the difference between the Napoleon models BGD33 and the GD33? The same with the BGD36 and GD36. I noticed that they use this naming convention on many of their products, so the BG models must have some extra feature?
    1 Answer
    The primary difference between the models is that those that begin with a "B" have tempered glass fronts (as opposed to ceramic glass on the "GD" models) and a lower BTU rating. They operate the same way and are vented in the same fashion.
    Tyler M. - NFI Certified Specialist
    on December 2, 2013

    from Kalamazoo, Michigan asked:
    September 16, 2013
    Do you sell any electric fireplaces with screens over the front in addition to the glass?
    1 Answer
    We do have several models that will have built in pull screens for a more realistic look, but these electric fireplaces are limited to installation in prefabricated wooden mantels, as opposed to the wall hanging Napoleon units.
    Collin C. - NFI Master Hearth Professional
    on September 17, 2013

    dwayne r hardy
    from Utah asked:
    December 15, 2012
    What do I use to clean the inside glass door, and how do you clean it?
    1 Answer
    For removal of light deposits, a mixture of water and vinegar can be used as a nonabrasive solution to wipe down the glass. A cotton cloth can be used to do this. For heavier deposits, I recommend using a cleaner such as the Stove Bright Gas Appliance Glass Cleaner - 43600. This product is specially formulated to clean hearth appliance glass panels and can remove thicker residue.
    Collin C. - NFI Master Hearth Professional
    on December 17, 2012

    Scott Beckwith
    from Ames, Iowa asked:
    November 11, 2012
    We currently have a wood fireplace that shows in two rooms. Is there a stove that we could load on one side and also see through the glass on the other? We would also like to find something that contributes to heating the house.
    1 Answer
    Unfortunately, I have not come across a wood-burning stove that could be used in a two sided configuration such as this. Every unit we carry is designed specifically to work in a one sided application.
    Collin C. - NFI Master Hearth Professional
    on November 12, 2012

    Steve Yates
    from Bucks County, PA asked:
    November 11, 2012
    Can you tell me which liquid propane fireplaces would be compatible with the power vent? I would like to install a fireplace beneath my stairs and would need to vent the unit under the staircase landing.
    1 Answer
    Virtually all of Napoleon's line of 36 inch direct vent fireplaces may be used in conjunction with a power vent. Several larger models may be used as well. A list of item numbers is as follows: BGD36CFNTR GD36NTR BGD36NTR HDX40 GD80 GD70 LHD50
    Collin C. - NFI Master Hearth Professional
    on November 12, 2012

    November 9, 2012
    I am looking for a 2-sided gas fireplace capable of running on propane gas for use in new construction in Sterling, CO. I want a unit with the most realistic flame display possible and one that actually heats. Can you help me?
    1 Answer
    From the information that you have provided, I feel comfortable recommending the Empire Tahoe Premium Direct Vent Propane See-Thru Fireplace. You can find a link to it below. Direct Vent Propane See-Thru Fireplace If this does not fit what you are looking for, simply email us again with more criteria or call us at 1-800-203-1642.
    on November 9, 2012

    November 9, 2012
    We have just bought a home with a Napoleon fireplace. We tried to use it but it got so hot above the opening around the mantel area. I am not sure what kind of fireplace it is (direct vent?) but it does not have a fan and it has a vent outside with a piece flashing over it . It appears that the outside vent is too hot and has caused the vinyl siding to become hot enough to peel and flake the siding. Is this a normal thing with this kind of gas fireplace? It just seems too dangerous for us to use it.
    1 Answer
    Direct vent fireplaces can indeed produce a considerable amount of radiant heat, enough to cause concern initially. However, as long as the unit is properly spaced from combustibles, there should not be an issue. The only thing that concerns me is your clearance to the vinyl siding. It sounds as if there may not be a siding shield in place, which is designed to space the termination a bit further out and prevent the issue you are describing with flaking and peeling. Do you happen to have any model information for the unit? There should be a metal build tag that was included and placed in the base of the unit with the controls.
    on November 9, 2012

    November 9, 2012
    I have a HD81 see-thru fireplace and am looking to install a mantle. I have looked through several documents and have not been able to see what the clearance, if any, is required between the fireplace unit and the mantle. Can you please assist with this information?
    1 Answer
    You can find the minimum mantel clearances in the owner's manual for the HD81 unit, which we have available to view at the following link: Manual. Please see the section titled "Minimum Mantel Clearances," which is on page 29 of the .PDF document found at the link above.
    on November 9, 2012

    Mark Nolan
    from Wisonsin asked:
    October 28, 2012
    I have a Napoleon model NZ26 fireplace with a blower and variable speed switch. The manual doesn't show any information on its use. I have the speed switch all the way on, but the blower does not come on. The fire in the fireplace has been going for almost two hours but all we have is a fire and no blower activity. Is there something to explain what is going on? The wall switch is on and the draft is wide open. I can feel the heat radiating from the fireplace, but no blower. The blower has worked before.
    1 Answer
    Unfortunately, it sounds as if the speed control or the thermal switch that is responsible for activating the blower has failed. Depending on how old the unit is, these parts may be covered under warranty. To know which part is at fault, you will need to use a volt meter to determine if voltage is being fed into and out of the speed switch. If there is voltage being fed to the thermal sensor from the speed control, the sensor is bad. Otherwise, the speed control has failed.
    Collin C. - NFI Master Hearth Professional
    on October 29, 2012

    from New Orleans, LA asked:
    October 27, 2012
    How do I light my ventless gas fireplace?
    1 Answer
    The procedure will vary based on the type of ignition system your fireplace has. If you have your owner's manual for the fireplace, this information will be on the front cover. If not, there will be a build plate that is located in the bottom of the unit, near the gas valve and other controls.
    Collin C. - NFI Master Hearth Professional
    on October 29, 2012

    Wayne Hansen
    from Richland, WA asked:
    October 22, 2012
    We lease a condo with a Napoleon gas fireplace. Is there a fan that can be placed inside, below the fire box?
    1 Answer
    It is very likely that a blower can be added to your Napoleon fireplace. To recommend the correct blower, we would need the model number of your appliance.
    Kevin E. - Fireplace Specialist
    on October 23, 2012

    Here at eFireplaceStore we have a similar focus on product knowledge, customer service, and offering the best fireplace products from the best fireplace manufacturers for less than the competition, so Napoleon fireplaces were a perfect fit. Check out our selection and prices to find out for yourself why the Napoleon fireplaces here at eFireplaceStore are an excellent investment.
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