Do you sell free-standing vent-free fireplaces with a wood mantel?

Yes. You can view these products by clicking here, then set the filter on the left-hand side of the screen to "vent-free" and select "mantle".

What corner mantels are available for napoleon fireplaces?

We apologize, but we do not offer any corner mantels for Napoleon fireplaces.

direct vent or vent less gas. what is the best way to go? and why? i am getting ready to buy 2 gas fireplaces and i just want to do it right the first time and i can't seem to get a straight answer on which way to go.

First, seeing that you are in Colorado, there are two reasons we would recommend direct vent - one being that parts of your state do not allow vent-free indoor gas appliances in the first place and the other being that your high altitudes are detrimental to the performance of said vent-free units. For more information, please see our Gas Fireplace and Stove Buying Guide. I would be happy to recommend a pair of direct vent units.

On the NZ 6000 High Country fireplace, is there an option for gas start?

No, the Napoleon NZ6000 does not offer the ability to run a gas line into the unit.

What do I use to clean the inside glass door?

For removal of light deposits, a mixture of water and vinegar can be used as a nonabrasive solution to wipe down the glass. A cotton cloth can be used to do this.

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Pat from Cottam ontario asked:

We had someone clean our fireplace and when they replaced the logs the flame is not looking right. Is there a proper way to arrange the logs so it looks good

Yes log placement is vital. You will need to refer to your owners manual for exact log placement.

Answered by: Owen

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Carolyn F. from Amherst, VA asked:

We purchased the Napoleon in wall unit and it was installed about one month ago, but the problem is that the pilot light comes on but will not stay on to actually light the unit. What should we do?

Your thermocouple is possibly not recognizing the pilot flame which is causing it to go out. You will want to clean the thermocouple with a piece of emery cloth or high grit (1000) sandpaper. This may resolve the issue. Another issue that could be causing this is the connection point between the thermocouple lead and the gas valve. Depending on your fireplace, there may be either a pair of lead wires or a solid copper lead that is held in place by a nut. Either way, loosening and cleaning the connection point at the gas valve will often make a difference, as excessive voltage drop can occur at this location and cause the pilot to drop out.

Answered by: Tyler M. - NFI Master Hearth Professional

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Gary from Conroe , Tx asked:

Does Napoleon have a gas fireplace insert that has an open fireplace? Without a glass between the fire and the room?

The only products they have that will be open to the room are vent free units.

Answered by: Brennan W.

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Stephen L. from Summit Hill, Pa 18250 asked:

My technician is having trouble getting a replacement part for the pilot light on my Napoleon GVF40P unit. What is the status for such parts? Are they in short supply, and when will they be available?

We do not have this part in our inventory. To check availability, please contact Napoleon directly at 866-820-8686.

Answered by: Tyler M. on Sep 30, 2026

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