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    Napoleon Fireplaces

    There isn't a fireplace manufacturer out there with a better combination of a sterling reputation, great value, and unmatched quality than Napoleon. Napoleon gas fireplaces, wood fireplaces, and electric fireplaces are some of the most trusted in the fireplace industry because their extensive variety of fireplace products are all constructed with the same focus on craftsmanship and functionality.
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    6 Questions & 6 Answers
    steve
    from fairplay co asked:
    August 19, 2018
    direct vent or vent less gas. what is the best way to go? and why? i am getting ready to buy 2 gas fireplaces and i just want to do it right the first time and i can't seem to get a straight answer on which way to go.
    1 Answer
    First, seeing that you are in Colorado, there are two reasons we would recommend direct vent - one being that parts of your state do not allow vent-free indoor gas appliances in the first place and the other being that your high altitudes are detrimental to the performance of said vent-free units. For more information, please see our Gas Fireplace and Stove Buying Guide. I would be happy to recommend a pair of direct vent units.
    Tyler M. - NFI Master Hearth Professional
    on August 20, 2018

    Pat
    from Cottam ontario asked:
    December 13, 2017
    We had someone clean our fireplace and when they replaced the logs the flame is not looking right. Is there a proper way to arrange the logs so it looks good
    1 Answer
    Yes log placement is vital. You will need to refer to your owners manual for exact log placement.
    Owen
    on December 13, 2017

    Brian
    from Medford, OR asked:
    September 4, 2017
    On the NZ 6000 High Country fireplace, is there an option for gas start?
    1 Answer
    No, the Napoleon NZ6000 does not offer the ability to run a gas line into the unit.
    Tyler M.
    on September 5, 2017

    Glenn
    from Goleta, CA asked:
    May 4, 2017
    Apparently, there is a difference between fireplaces certified under Z21.88 and those certified under Z21.50. Can you share the difference? Thank you.
    1 Answer
    Z21.88 gas fireplaces and gas stoves are heater-rated while Z21.50 gas fireplaces and stoves are decorative. To consumers, the most important difference is the ability to operate a heater-rated system with a thermostat as this is not allowed with decorative systems.
    Will M.
    on May 4, 2017

    Dianne
    from Dyersville asked:
    December 26, 2016
    How many BTUs does my fireplace do I need to heat 1000 sq ft?
    1 Answer
    A lot depends on the area of the country you are in as well as how well insulated you home is. As a rule of thumb a 20,000 BTU unit would be sufficient to heat your home.
    Owen
    on December 27, 2016

    Dwayne H
    from Utah asked:
    December 15, 2012
    What do I use to clean the inside glass door?
    1 Answer
    For removal of light deposits, a mixture of water and vinegar can be used as a nonabrasive solution to wipe down the glass. A cotton cloth can be used to do this.
    Collin C. - NFI Master Hearth Professional
    on December 17, 2012



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