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Napoleon 36 Inch Element Electric Fireplace Napoleon 36 Inch Element Electric Fireplace
$1,149.00 $1,263.90

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Customer Q&A with Product Specialists

Pat from Cottam ontario asked:
We had someone clean our fireplace and when they replaced the logs the flame is not looking right. Is there a proper way to arrange the logs so it looks good
We had someone clean our fireplace and when they replaced the logs the flame is not looking right. Is there a proper way to arrange the logs so it looks good
Yes log placement is vital. You will need to refer to your owners manual for exact log placement.
Answered by: Owen

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Carolyn F. from Amherst, VA asked:
We purchased the Napoleon in wall unit and it was installed about one month ago, but the problem is that the pilot light comes on but will not stay on to actually light the unit. What should we do?
We purchased the Napoleon in wall unit and it was installed about one month ago, but the problem is that the pilot light comes on but will not stay on to actually light the unit. What should we do?
Your thermocouple is possibly not recognizing the pilot flame which is causing it to go out. You will want to clean the thermocouple with a piece of emery cloth or high grit (1000) sandpaper. This may resolve the issue. Another issue that could be causing this is the connection point between the thermocouple lead and the gas valve. Depending on your fireplace, there may be either a pair of lead wires or a solid copper lead that is held in place by a nut. Either way, loosening and cleaning the connection point at the gas valve will often make a difference, as excessive voltage drop can occur at this location and cause the pilot to drop out.
Answered by: Tyler M. - NFI Master Hearth Professional

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1
Gary from Conroe , Tx asked:
Does Napoleon have a gas fireplace insert that has an open fireplace? Without a glass between the fire and the room?
Does Napoleon have a gas fireplace insert that has an open fireplace? Without a glass between the fire and the room?
The only products they have that will be open to the room are vent free units.
Answered by: Brennan W.

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Eugene F. from rochester ny 14612 asked:
Do you sell free-standing vent-free fireplaces with a wood mantel?
Do you sell free-standing vent-free fireplaces with a wood mantel?
Yes. You can view these products by clicking here, then set the filter on the left-hand side of the screen to "vent-free" and select "mantle".
Answered by: Aaron D.

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About Napoleon Fireplaces

Napoleon Fireplaces brings your home the comfort you always wanted. Napoleon gas fireplaces are efficient and gorgeous. Designed by some of the best in the industry, the look of your home will be elevated and so will your comfort level. With a Napoleon appliance, you can sit back, relax, and enjoy the warmth and beautiful fire.
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