50 Questions &
51 Answers
Joe Colburn
from Anna, Tx asked:
February 8, 2018
Do you still have the heat operated fan that sits atop a wood stove?
1 Answer
Owen O.
on February 8, 2018
Patty K
from Orange County, CA asked:
January 19, 2018
Do you carry fireplace replacement glass door handles?
Many thanks
1 Answer
Unfortunately, we do not carry parts for door assemblies.
Will M.
on January 19, 2018
Chris
from Hackensack, NJ asked:
January 15, 2017
How much space should be between the grate and side walls of my firebox?
1 Answer
You should have 5-6 inches between the grate and the sidewalls.
Brennan W.
on January 16, 2017
David
from Hot Springs, Arkansas asked:
January 10, 2017
Do you have a propane gas "igniter" bar that the flame comes out of?
1 Answer
Arlie
from Woodland Park, CO asked:
December 9, 2016
How do I find squirell cage blowers for the Superior DR600CMN?
2 Answers
Please allow me to look into this for you. We will be in touch shortly.
Brennan W.
on December 9, 2016
Thank you for your patience. Following this message, you will receive a quote for the parts you have requested. If you have any questions or would like to place an order, please give us a call at 1-800-203-1642 and reference your five digit quote number. We look forward to hearing from you.
Brennan W.
on December 14, 2016
Jim
from Chicago, IL asked:
November 22, 2016
Can drawer handles be used to replace fireplace door handles?
1 Answer
I don't see a reason why, so long as the hole spacing is correct and they are noncombustible.
Will M.
on November 23, 2016
Kate Abraham
from Cleveland, Ohio asked:
November 19, 2016
Do you sell "compact termination for flex with 18" (457 mm) compressed flex" for Superior Direct Vent Fireplaces? I need #F1799 model SFKIT18CT.
1 Answer
eFireplaceStore
on November 21, 2016
Tony
from NJ asked:
October 11, 2016
I need the firebrick back and sides for a Martin industries wood fireplace model sa42 or sc42. Do you have this?
1 Answer
For replacement parts, please fill out
this form.
Will M.
on October 11, 2016
Brian
from Brookings, OR asked:
June 29, 2016
Do you have the owner's manual for the Empire Tahoe DVX36FP91LP-2 fireplace?
1 Answer
The product manual for your unit can be found
here.
Brennan W.
on June 29, 2016
Sheila
from Normal, IL asked:
February 19, 2016
Do you have fireplace doors for a corner fireplace?
1 Answer
For prefabricated fireplaces, the doors are model-specific and we will need the make and model number to locate the correct doors and provide pricing. For masonry fireplaces, we have the ability to have custom doors made and would need dimensions of your fireplace opening to provide pricing.
Will M.
on February 19, 2016
Jim
from Prescott, AZ asked:
January 25, 2016
I need a replacement glass (ceramic) face for a model number DVR39 fireplace. Where can I find this?
1 Answer
For replacement parts, please fill out
this form.
Will M.
on January 26, 2016
John
from Detroit, MI asked:
January 17, 2016
I just had a Napoleon 42" fireplace delivered from you guys. I do not see a nailing flange on the unit though. How am I suppose to attach it to the framing?
1 Answer
This fireplace does not have nailing flanges to secure the firebox to combustible framing, as is the case with many fireplaces. Instead, the product literature describes framing a 32 1/2" H x 42 1/2" enclosure and using noncombustible finishing materials all the way to the top and sides of the appliance. If needed,
Decorative 2" Trim is available to cover any gaps left in finishing.
Will M.
on January 18, 2016
Lynda
from PA asked:
January 13, 2016
I am looking at your hearth rugs online and I'm a little nervous to purchase one thinking it is still a rug and when hot debris spits out of my wood burner it will still leave marks on the rug. Can you please help with this concern?
1 Answer
Most of the hearth rugs we list have been tested to meet 1631 FF1-70 surface flammability test requirements, but even with this testing, if an ember is dropped onto the surface of the rug, it will discolor and melt the fibers. Natural fiber rugs, such as wool rugs, will instead ash and be less noticeable, as opposed to man made fibers like olefin which will melt and turn into a hard spot on the rug.
Chris C.
on January 14, 2016
Mary
from Wheaton, IL asked:
December 12, 2015
I am looking for a fireplace grate which is 33 inches across at the front and tapers to the back. Do you carry something like this?
1 Answer
eFireplaceStore
on December 14, 2015
Lori
from Paradise, TX asked:
December 6, 2015
I need to find black glass door options for a Majestic (Radiant 36") BR36 fireplace insert. Do you know where I could find this? I also need replacement, or a repair kit, for cracks that are developing in the firebrick liner and a firewood grate.
1 Answer
For replacement parts, please fill out
this form. Be sure to specify which panels you need to replace as there will be no repair kit once cracks develop. Complete panel replacement will be the only option.
Will M.
on December 7, 2015
Jacqueline
from RI asked:
November 28, 2015
I have been looking at firebacks on your website. Are they really able to direct heat out of the fireplace? Is stainless steel as efficient as cast iron?
1 Answer
The stainless steel fire backs we carry are actually quite durable and an excellent alternative to the cast iron fire backs. Both materials have their own strengths. The stainless versions do a superior job directing and radiating heat out into the room. The 304 grade is extremely durable against corrosion from a wood burning fire and would last for years. This version will also come with the support legs at no additional cost. Cast iron versions are very pretty to look at and do a good job of absorbing heat from the fire, radiating it long after the fire has died down.
Will M.
on November 30, 2015
Drew
from Elk Grove, CA asked:
November 19, 2015
We bought a house with a double sided gas fire place. It has nothing inside and we need to know what we need to make this functional and look good.
We have seen one in a friends house that has sand or gravel in the bottom and artificial logs on a rack. How do we find a good gas log set?
1 Answer
Most all
See Thru Gas Logs will include the items you have mentioned. In order to determine which options will be suitable for your fireplace opening, you may use our
gas log calculator.
Will M.
on November 19, 2015
Chuck
from Pittsburgh, PA asked:
September 29, 2015
We have a Superior Signature Series EPA wood burning fireplace WCT6820 and now we need the grate to go in it. Can you tell me which one is recommended for our fireplace?
1 Answer
EPA appliances do not typically utilize grates, as they do not need them for proper operation. A small kindling fire is built directly on the firebox floor and once the kindling fire has started to burn in, larger logs are added and the door is closed. The intense heat of the fire and air injection system eliminates the need for a grate.
Will M.
on September 29, 2015
Kevin
from Little Rock, AR asked:
December 29, 2014
What is the most economical way of raising my fireplace up a few inches?
1 Answer
The most economical way to raise a hearth would be to use steel studs to the desired height and then sheath the raised platform with cement backer board and a brick veneer to match the existing masonry. This will be the most economical way around the issue and almost certainly cheaper than hiring a mason to lay additional courses of brick.
eFireplaceStore
on December 30, 2014
Donna
from Sunnyvale, CA asked:
December 1, 2014
Do you carry the brass signs that say "damper open / closed"?
1 Answer
Sharon
from Chandler, AZ asked:
November 17, 2014
I need to purchase the sand-type material as well as the glowing embers for my fireplace? Do you have these?
1 Answer
Wright
from Mooresville, NC asked:
November 13, 2014
Where do I find the metal "trap door" insert for dumping ashes below the fireplace?
1 Answer
Renee
from Indianapolis, IN asked:
October 14, 2014
Do you have any wall mount fireplace tool sets?
1 Answer
Harold
from Des Moines, IA asked:
August 26, 2014
I have a Majestic MBUC36 wood burning fireplace from the mid 1980s. We would like to add an outside air kit to it. Do you know what the kit number is for such a unit and do you have it in stock? Also, if I can no longer get the exact kit, is there one that would work?
1 Answer
Mike
from Ellison Bay, WI asked:
July 29, 2014
I am looking for a spark curtain that has the chain pulls on the side like I had in a 25 year old fireplace. Does anyone still make those?
1 Answer
The hanging mesh spark screens are indeed still available as seen
here. If the size needed is not found on our website, we can make custom cut panels to fit the dimensions required for your fireplace.
Chris C.
on July 29, 2014
Margaret
from Stanton, MI asked:
July 26, 2014
How does decorative mission louver fit on existing fireplace surround?
1 Answer
The mission louvers manufactured for some models of Empire fireplaces are designed to attach in place of the standard slatted louvers. The louvers attach by simply dropping into a set of mounting slots. The louvers themselves will have hooked tabs on either end of the louver assembly that push into the associated slots on the unit, then drop downward and lock in place.
eFireplaceStore
on July 28, 2014
Sam
from TX asked:
March 8, 2014
Where can I purchase the steel wool that looks like hot coals in my fireplace?
1 Answer
From this very site, of course! You may find these glowing embers
here.
Kevin E. - NFI Certified Specialist
on March 9, 2014
Paula
from Nashville, TN asked:
March 4, 2014
My natural gas starter needs to be replaced in wood burning fireplace (built around 1980). It is connected to a fitting (4' side to side) in the middle of the fireplace, about 3" above the bottom, with approximately 7" of vented pipe on each side of the connecting thingy. Where can I get this?
1 Answer
Virginia
from Chatham, MA asked:
February 15, 2014
I'm looking for a solid steel screen that you place in front of the fireplace opening after you've had a fire and you want to close up the fireplace and go to bed but you can't yet close the flu. The screen helps lessen heat escaping overnight and can help prevent puff backs and ash blowing during the night while the flu is still open. I'm not sure what it's called. Do you sell these?
1 Answer
This product is known as draft guard. One of our most popular sizes is the
Minuteman DGC-01 40 x 32 Draft Guard Fireplace Cover - Black. Just as you describe, the product is designed to prevent back puffing of smoke and ash into the room while the fire is still burning down or cooling.
Collin C. - NFI Master Hearth Professional
on February 17, 2014
Chris
from NJ asked:
February 9, 2014
What is a fan that sits on top of wood fireplace called when it doesn't use batteries or electricity?
1 Answer
The Caframo Ecofans such as the
UltraAir 810 and the
AirMax 812 rely strictly on heat generated by the appliance to circulate heat throughout the room.
Chris
on February 9, 2014
Rodney
from Batoin Rouge, La asked:
January 28, 2014
I have a 24"H X 41" W opening. I would like to purchase a screen to install behind the doors that are mounted against the brick. What height screen and rod system is best installed in the fire box? I think the 48" (2 piece) will work fine for width but not sure of height (24" or better 22").
1 Answer
You are correct that a screen panel assembly with a pair of 24 inch panels would be the best thing to use. Because the screen rod will be mounted down from the top of the fireplace by an inch or so, a kit such as the
Cascade Deluxe Heavy Duty Fireplace Mesh Panel Kit - 24 Inch x 22.5 Inch would be best. This will give you room to have the rod mounted where it needs to be, without worrying about the screen dragging the floor.
Collin C. - NFI Master Hearth Professional
on January 28, 2014
Tom
from Loudon, TN asked:
January 8, 2014
I have an Empire Comfort system fireplace number DVX36FP93CL9(N,P)-1. It is set up for propane usage. My Honeywell remote is not working and I need a new one. Please advise which one will work with on/off, variable fan, variable flame and thermostat control. I have sent a picture of the front page.If you need more information I will provide it. Can you help me?
1 Answer
After speaking to Empire, the original remote is still available. Honeywell part number is RT8220A and the Empire part number is R11006, which both match the numbers you provided in your attachment. They confirmed this remote is the only model that will work with the Honeywell RF valve system. It is not currently listed on our site, so I will need to contact you via phone to place an order.
Collin C. - NFI Master Hearth Professional
on January 9, 2014
Allen
from Atlanta, GA asked:
December 15, 2013
We have a wood burning fireplace with a gas starter. Can we replace the gas starter component with one that would spread the flames more and stay on and be able to be used with glass fire rocks?
1 Answer
The component you are referring to is known as a pan burner. An example of this product is the
Real Fyre 24" PBA Vented Natural Gas Fire Glass Burner with Safety Pilot Kit. The burner is designed so that it can be filled with sand or vermiculite, depending on your fuel. This will give a random, realistic flame pattern. Tempered fireglass or ceramic stones can then be used on the pan. If you would like to verify your fuel type and the dimensions of your fireplace, I can recommend the exact burner that will fit.
Collin C. - NFI Master Hearth Professional
on December 16, 2013
Mark
from Moon Township, PA asked:
December 8, 2013
Can I purchase a hood for a FB42CA PN 103444-02CJ?
1 Answer
Per the manufacturer, the part number has been revised to 26863 for this hood. Because the hood is a special order item, I will need to contact you via phone if you would like to place an order.
Collin C. - NFI Master Hearth Professional
on December 10, 2013
Ed
from Wimberley, Texas asked:
December 8, 2013
I have a TemTex TFC 36-2 (or is that IFC?) which needs a replacement grate. At the rear of the firebox are two leg holders which the back legs of the grate slip into. The grate has four bars sitting on a front and back bar, with a middle foot on the front bar. Can this grate be ordered, or should I buy a standard off the shelf grate?
1 Answer
We cannot offer the factory replacement grate, but any of our fireplace grates that will fit inside your fireplace should be suitable for use.
Tyler M. - NFI Certified Specialist
on December 9, 2013
James
from Milford, MI asked:
November 23, 2013
Do you have any Fireplace sound effects products? My gas fireplace looks great - but is silent. That's a huge problem for realism. Can you help?
1 Answer
We do offer the
Real Fyre Crackler with Pine Cone Cover - PCC1, which can be installed in a masonry or prefabricated fireplace with gas logs to give a more realistic wood burning effect.
Collin C. - NFI Master Hearth Professional
on November 24, 2013
Randy
from Gadsden, Alabama asked:
October 23, 2013
I need a part that shields the heat from the bottom of the wood mantel because the mantel is lower than normal and gets too much heat. I don't know what it's called. Can you help me?
1 Answer
The
HomeSaver Mantel Heat Shield is intended just for this purpose. The shield can be cut down in width and depth if necessary.
Another option is to use a fireplace hood, which can mount directly to the surface, above the fireplace opening, or just inside the fireplace opening to the lintel.
Collin C. - NFI Master Hearth Professional
on October 24, 2013
Gina
from Slidell asked:
October 5, 2013
I need to order a round brush for my chimney RoVac Hepa vac. Where can I order this as soon as possible?
1 Answer
We offer numerous brush and sweeper options for the RoVac system. Most are readily stocked.
Collin C. - NFI Master Hearth Professional
on October 7, 2013
Tom
from Sacramento, California asked:
September 26, 2013
The opening on our fireplace is 46" wide and 30" tall. If we get a tri-fold screen, part of the width of the screen will be reduced by the angle of the side panels when it is up. What size tri-fold screen would we need?
1 Answer
Jim
from Cadillac, MI asked:
September 15, 2013
I have installed a G46 24" Realfyre and I am having a problem getting real heat from it. Does R.H. Peterson make a fireplace blower? If not, could you recommend a blower make and model that I could install?
1 Answer
Unfortunately, R.H. Peterson does not offer a blower assembly for this product. Both the G45 and G46 vented burner assemblies are primarily intended for appearance, as is the decorative fire backs they offer.
If the burner assembly is installed into manufactured fireplace with louvers, it should be able to accept a blower, however I would need to know the manufacturer name and model number of the fireplace to check.
Collin C. - NFI Master Hearth Professional
on September 16, 2013
Spivey
from Flagstaff, AZ asked:
April 24, 2013
I need to replace the canvas liner in my Copperfield Wheeled Wood Cart. How would I do that?
1 Answer
Robert
from Atlanta, GA asked:
April 20, 2013
I'm looking for a fireplace mesh kit with the top rail and two mesh screens for a 36" x 28" masonry firebox. Do you have any options?
1 Answer
Russ
from Tacoma, WA asked:
March 20, 2013
I'm looking for a blower kit for my FMI fireplace. Model # DVF36/p (Executive Series). The install manual has a blower kit #01354 mentioned. Is there something else I can use?
1 Answer
Per the manufacturer, the original blower assembly of 01354 was replaced with the 01682. This is also a special order item, if you're interested in it.
Collin C. - NFI Master Hearth Professional
on March 21, 2013
Arnie
from Kuna, Idaho asked:
January 19, 2013
We have a gas fire place that leaks cold air when off. Is there a cover to put over the front when not using the fireplace?
1 Answer
Unfortunately, we do not carry a product for this use. Is your unit an open faced or sealed version and is it gas or wood? There may be an issue that is causing the air leakage or another alternative to seal it.
Collin C. - NFI Master Hearth Professional
on January 21, 2013
Brenda
from Livingston, TX asked:
January 3, 2013
I have a propane fireplace, would like to cover the holes for a more realistic look of an ember bed. Could I use the rocks or something to produce this look?
1 Answer
It is usually possible to accentuate a propane burner with lava rocks or granules. Glowing ember material can also be used. However, only a limited amount of material can be used in some fireplaces and placement of any accessory embers will depend largely on the type of unit you have. Improper use of accessories can cause the unit to overheat or perform poorly.
Collin C. - NFI Master Hearth Professional
on January 6, 2013
Carolyn
from Connecticut asked:
December 30, 2012
I have a ventless gas log insert in my fireplace and would like some sort of brass hood to deflect the heat from the mantel. What should I get?
1 Answer
The type of hood needed will depend on the fireplace you have. Is this a manufactured fireplace or a site-built masonry unit? Do you have doors across the front of the fireplace opening? What is the width of the fireplace opening and the projection of the mantel?
Collin C. - NFI Master Hearth Professional
on December 31, 2012
Owanna Williams
from Ringold, Louisiana asked:
December 28, 2012
What is the best firewood to burn? What starter log works best? I have a fireplace with insert and blower.
1 Answer
It is best to burn seasoned hardwoods, such as hickory, birch, and oak. These types of woods have a higher BTU content and make for longer burning, hot fires. For starting the fire, it is actually best to build a small fire using crumpled paper and a fast burning softwood, such as pine.
Once the kindling has started to burn in, you may place the first of the hardwood logs in position.
Collin C. - NFI Master Hearth Professional
on December 31, 2012
Julie Wright
from Tyler, Texas asked:
December 14, 2012
I"m looking for some fireplace tools that can be left outside by the outside fireplace that won't rust. Can you recommend any?
1 Answer
Spencer
from Angel fie nm asked:
December 13, 2012
I just purchased the Empire vent free propane stove and love it. I need more amber scene with the ceramic wood, what do you recommend?
1 Answer
Unfortunately, Empire does not offer additional logs or ember kits for their vent-free stoves. This is usually the case for all vent-free appliances, as nothing can be added to the original log/ember set-up as described in your owner's manual. This is due to possible complications with incomplete combustion and carbon monoxide/sooting problems.
Tyler M. - Fireplace Specialist
on December 14, 2012
Justin
from Indianapolis asked:
November 23, 2012
I need to find a replacement screw-on gas starter line for my fireplace. The existing line has deteriorated and works more like a flame thrower now than the typical starter line with all the separate holes. Can anyone tell me where I can order this?
1 Answer
We do sell replacement log lighters, which will include the fittings needed to attach to your incoming gas line.
Collin C. - NFI Master Hearth Professional
on November 23, 2012