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    Fireplace Maintenance

    Maintenance is an important part of fireplace ownership. In this section you'll find everything you need to take care of your fireplace, including glass cleaners, soot removers, and fireplace mortar for minor repairs.
    Ask & Answer
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    2 Questions & 2 Answers
    from MO asked:
    July 20, 2017
    I have an EF39HD electric fireplace which does not come on; the power is on and I have changed the remote batteries. The dealer tells me to the change the batteries in the receiver. Where is the receiver located?
    1 Answer
    From my understanding, the only batteries used for this system will be in the remote control. I'd highly recommend asking your dealer for clarity. If you do not receive a satisfactory response, I'd recommend contacting Napoleon directly.
    Will M.
    on July 24, 2017

    from NJ asked:
    September 24, 2016
    I need to clean my glass front on a gas fireplace. What is your recommendation?
    1 Answer
    For removing light to moderate soot deposits, I recommend using a 50/50 solution of water and white vinegar to soak a cotton cloth. After wiping the glass down inside and out, a second dry cloth should be used. For heavy deposits, you may need to purchase a specialty cleaner such as the Stove Bright Gas Appliance Glass Cleaner - 43600.
    on September 26, 2016

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