- FireplacesShop By TypeShop By UseShop By Brand
- Fireplace InsertsShop By TypeInsert AccessoriesShop By Brand
- Stoves
- Gas LogsShop By TypeShop Vented Log StylesShop Ventless Log Styles
Charred Aged
Split OakCharred
Frontier OakEvening
FyreEvening
Fyre SplitValley
Oak - HVAC
- Mantels
- Accessories
- Chimneys & Venting
- Outdoor Living
- Guides & Articles
FireplacesFireplace InsertsStovesGas LogsHVACMantelsAccessoriesChimneys & VentingOutdoor LivingGuides & ArticlesMy AccountOrder StatusHelp
Fireplace Maintenance
Maintenance is an important part of fireplace ownership. In this section you'll find everything you need to take care of your fireplace, including glass cleaners, soot removers, and fireplace mortar for minor repairs.
Browse Fireplace Maintenance
How To Understand Confusing Fireplace TermsEvery Tool You Need For Fireplace InstallationFireplace Accessories Buyers GuideHow Ember Wool Makes Your Fireplace CompleteReasons To Reconsider Hanging A TV Over A FireplaceCan RTV Sealant Help The Performance Of Your Direct Vent FireplaceWhy Air Shutters Are An Important Part of A Gas Burning FireplaceThermal Fireplace Blowers (What You Need To Know)The Basics Of The Fireplace PokerThe Benefits Of Using A Fireplace ShovelArticles You May Like...
Fireplace Maintenance Q&A with the NFI Certified Specialists
* Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
2 Questions &
2 Answers
Brenda S.
from St Peters, MO asked:
March 23, 2020
My son's gas fireplace lights easily and will burn for 10-15 mins then just turns off. Any idea what might cause the turnoff? It's not been used in approx 8 years.
1 Answer
We recommend that you contact an NFI certified professional and have the unit serviced.
Submitted by:
Kathy O.
on March 24, 2020
Jack
from MO asked:
July 20, 2017
I have an EF39HD electric fireplace which does not come on; the power is on and I have changed the remote batteries. The dealer tells me to the change the batteries in the receiver. Where is the receiver located?
1 Answer
From my understanding, the only batteries used for this system will be in the remote control. I'd highly recommend asking your dealer for clarity. If you do not receive a satisfactory response, I'd recommend contacting Napoleon directly.
Submitted by:
Will M.
on July 24, 2017
