Maintenance is an important part of fireplace ownership. In this section you'll find everything you need to take care of your fireplace, including glass cleaners, soot removers, and fireplace mortar for minor repairs.
I have an EF39HD electric fireplace which does not come on; the power is on and I have changed the remote batteries. The dealer tells me to the change the batteries in the receiver. Where is the receiver located?
From my understanding, the only batteries used for this system will be in the remote control. I'd highly recommend asking your dealer for clarity. If you do not receive a satisfactory response, I'd recommend contacting Napoleon directly.