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    Fireplace Maintenance

    Maintenance is an important part of fireplace ownership. In this section you'll find everything you need to take care of your fireplace, including glass cleaners, soot removers, and fireplace mortar for minor repairs.
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    Fireplace Maintenance Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    2 Questions & 2 Answers
    Brenda S.
    from St Peters, MO asked:
    March 23, 2020
    My son's gas fireplace lights easily and will burn for 10-15 mins then just turns off. Any idea what might cause the turnoff? It's not been used in approx 8 years.

    1 Answer
    We recommend that you contact an NFI certified professional and have the unit serviced.
    Submitted by: Kathy O. on March 24, 2020

    from MO asked:
    July 20, 2017
    I have an EF39HD electric fireplace which does not come on; the power is on and I have changed the remote batteries. The dealer tells me to the change the batteries in the receiver. Where is the receiver located?
    1 Answer
    From my understanding, the only batteries used for this system will be in the remote control. I'd highly recommend asking your dealer for clarity. If you do not receive a satisfactory response, I'd recommend contacting Napoleon directly.
    Submitted by: Will M. on July 24, 2017

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