33 Questions &
from Phelan, CA asked:
February 26, 2018
I think bought our fireplace insert from you about 4 years ago. There is a dirty white foamy piece, (2 pieces) sitting on bars that run horizontally across the top of the stove. This actually blocks me from seeing the vent. One piece broke and fell down. I ended up taking the other half out as well as it wasn't burning well, really wasn't able to control the vent. It burns great now but obviously these were in there for a reason. With the cold spell expected, I just want to make sure it is safe or do I need to get someone out right away.
Those would be the baffle panels that assist the unit with a secondary burn. You can operate the unit safely without them, but it is not as efficient.
on February 26, 2018
from Honobia, Oklahoma asked:
February 11, 2018
My wood burning fireplace I purchased in August and there is a brick loose on the side in there... Should I be worried and do ya need to come out and look at it?
Fire brick is a replaceable part and they are generally fitted into the firebox loose. It will have some limited movement to it normally. That does depend on which unit you have.
on February 12, 2018
from Monterey, TN asked:
February 10, 2018
I have a gas fireplace that I didn't want. the builder just put it in. I want to convert it to wood. Is that possible? I have a chimney that goes up through the roof, but I'm not sure it will work with wood.
Gas units can not be converted to burn wood. You would have to remove the gas unit and install a wood burning unit to do so.
on February 12, 2018
from Texas asked:
January 15, 2018
What depth does a fireplace insert need to be for a double sided fireplace?. Do I need to purchase one for an existing wood burning fireplace?
To use a fireplace insert, you would have to close up one side of your fireplace with masonry construction. You may use a log set without doing so.
on January 15, 2018
from Springfield, VA asked:
January 2, 2018
I have a double sided wood burning fireplace. I want an insert but l'm not sure if this is even made.
Unfortunately, we do not carry any double sided fireplace inserts.
on January 2, 2018
from Wappingers Falls, NY asked:
December 29, 2017
Not sure if my last questions went through. I currently have a propane fueled gas insert. Previous owner states used to be a wood burner, but converted to gas. I would like to convert back to burning insert. Dimensions of current gas insert are 41" W x 34" H x 24" D.
Can a wood burning insert even be installed and converted?
If so, can I maintain the dimensions for the current framing? Would lie to install stacked stone on current framing
Anything I can purchase myself before calling local company / service technician to install, they charge big money for conversions. Anything that can be done prior to them coming to forego some costs?
You very well may be able to fit a wood burning fireplace into a cavity with this depth and width, but the height is not sufficient for any wood burning model currently manufactured. In any case, replacing the existing fireplace with a wood burning fireplace will require removal of the finished wall down to the studs and complete replacement of the chimney system.
on December 29, 2017
from Straffford, MO asked:
December 21, 2017
I have a standard construction grade zero clearance fireplace that I would like to stick a wood burning stove inside. Is this possible?
To place an insert into a zero clearance fireplace you would need the local building inspector to approve it. It is usually done quickly and, in some cases, a simple approval. Local codes dictate whether this is permissible.
on December 21, 2017
from MD asked:
October 8, 2017
How are wood burning fireplace inserts sized? What should I be measuring inside of my fireplace to ensure a good fit?
Assuming you have a full masonry/brick fireplace and chimney, we will need the front width, opening height, depth and rear width to determine a proper size. You may also provide the chimney flue dimensions and height.
on October 9, 2017
from Clinton, WA asked:
September 5, 2017
Can I convert my propane gas fireplace insert to wood? If so, what basics are involved? Thank you.
It is not possible to convert a gas insert to a wood burning insert.
on September 5, 2017
from GA asked:
May 21, 2017
Do you know of or are you familiar with a double-sided or see thru wood burning fireplace insert?
Unfortunately, there are currently no see-through wood burning fireplace inserts.
from Tahuya, WA asked:
January 9, 2017
I have a 900 square foot, Pan Abode Cedar Cabin, west of Seattle. I would like to install an insert so I could heat all rooms, #8211; great room, 3 bedrooms and 1 bath. What would you recommend?
Any insert rated about 25000 BTUs would suffice.
from Chapel Hill, NC asked:
January 7, 2017
A friend has an insert that has two levers that control the air circulation in his insert. One controls the air for general fire control, and the other is an "overnight" lever that minimizes the air flow, so the fire burns very slowly through the night. What products offer these sorts of controls.
All of our inserts will have some sort of air control. If you could, please provide the front width, rear width, depth, and height of your fireplace opening, and I will be happy to make a few insert recommendations.
on January 9, 2017
from 80227 asked:
January 1, 2017
I am looking for a wood burning insert of about 69000 BTUs, economical and burn efficient. Can you make a couple of suggestions?
Please confirm you have an existing fireplace into which you plan to install the woodburning insert and, if so, please reply with the full dimensions - front width, rear width, depth and opening height. With this information, we can make specific model suggestions and provide pricing. Please reply to this email or call me (Tyler) at 901-786-6861 to discuss if needed. I will look forward to your response.
on January 2, 2017
from Grand Bblanc, MI asked:
December 29, 2016
My masonry fireplace is 32" by 24", but the depth of the flu is about 16". Is there a adapter for this?
Are you saying that the flue opening is about 16" deep from the front of the fireplace opening? If you are, when relining the chimney for a new insert, you can use a flexible liner instead of a rigid one. There is some concern, but this will allow flexibility.
on December 29, 2016
from Clintondale, NY asked:
December 17, 2016
My fireplace is a Rumsford design. Are there inserts that work with the shallow firebox?
Unfortunately, we have no inserts that would work for a unit of your size.
on December 19, 2016
from Memphis, TN asked:
December 15, 2016
How do you correctly measure an insert?
The front width, rear width, height, depth, front height and rear height should be measured.
on December 15, 2016
from San Jose, CA asked:
November 5, 2016
I have a large fire place in the middle of my living room that opens on both sides. Is there an insert that can be installed that opens on both sides, or is there something else that will work?
Unfortunately, we do not carry a wood burning fireplace insert that is designed for a see through fireplace. See through gas logs would be the only option we carry. We have had some customers enclose one side of the fireplace to house a fireplace insert on the opposite side. This is obviously not a solution if you wish to retain the see through nature of the fireplace.
on November 7, 2016
from Loranger, LA asked:
October 31, 2016
I am looking for a wood burning fireplace insert that does not stick out a lot. I'm looking for the biggest glass possible; my opening is 42" wide 26" tall.
What do you recommend?
from Columbus, OH asked:
October 17, 2016
I have a general question about fire place inserts. I have a bottom of the line wood burning insert (Heatilator EC36) which has no masonry surround or hearth. There is simply a tile surround and tile hearth directly laid on the floor. The flue is a double layer metal duct with 8" ID and 10.5" OD. Can I replace it with any of the models on your website and do I need to do any structural modifications to withstand the weight, mounting, higher temperatures, etc.?
It is likely that no additional support will be needed for the weight of the fireplace, but purchasing one of the fireplaces we offer will require replacement of the chimney as the air-cooled chimney used with prefabricated wood burning fireplaces will be manufacturer and often model specific. Additionally, the tile used for finishing the existing fireplace will likely have to be removed for the existing fireplace to be taken out. This process will provide many options for replacement as the existing framed opening may be altered to accommodate several different choices in many cases. While many customers consider removal of the existing fireplace through an exterior wall, in many cases, this cannot be done without the structural stability of the home coming into question, as many hearth systems are installed in existing walls that may be load-bearing.
on October 18, 2016
from Atlanta, GA asked:
October 3, 2016
I have 2 masonry fireplaces and a chimney at this time. Instead of having to line the entire chimney to the roof, can I just put in 1 length of pipe up and out of the stove and seal around it into the existing clay liner? They are both 10 inch clay liners one being 25 foot long and the other 35 feet long.
While it is certainly possible to run stainless steel flexible liner to the first terracotta flue tile, any modern high-efficiency insert will not operate properly with this configuration. The over-sized chimney flue will cause the flue gas velocity to slow inside the chimney system and you will not be pleased with the performance or heat output from the insert and having this configuration will cause creosote to rapidly cake the masonry chimney flues. Modern high-efficiency wood hearth systems are particularly sensitive to issues with draft.
on October 4, 2016
from Sandwich Il asked:
September 19, 2016
I have a opening in the brick face of 43 1/2 inches what size insert do I need? It is a wood fire place so have damper handle hanging down also have natural gas starter so pipe runs across front about 20 plus inches?
The gas log lighter would need to be removed and capped by a licensed plumber, but we would need to know the interior fireplace opening dimensions (minus the log lighter) to provide a list of compatible inserts. The front width, rear width, front height, rear height and depth would be sufficient.
on September 20, 2016
from Gaithersburg, MD asked:
February 18, 2016
My insert has both a full front screen and glass doors. Which should I use for night burning? Which will allow the blower to move hot air longer ?
For a wood insert, you should keep the doors closed and move the air controls to a lower setting once the fire is established to achieve an extended burn and optimal efficiency. Burning the insert with the screen in place will render the insert inefficient due to the amount of air being drawn into the combustion chamber and the subsequent heat loss up the chimney. Operating a wood insert with an optional screen in place will require fuel to be loaded more frequently to account for the increased air flow, which will also have somewhat of a cooling effect on the firebox. Using the air controls will allow greater efficiency and an extended burn, creating a hotter combustion chamber and a hotter stove will allow the blower to produce heated air for an extended amount of time.
on February 19, 2016
from PC Beach, FL asked:
February 18, 2016
We have an insert that we've changed to natural gas logs. Because the doors remain open when the gas fireplace is operating, can we tile over the vents on the top and bottom of the opening?
A requirement of installing any vented gas log set will be that the wood fireplace is installed per the manufacturer's requirements as a functional wood burning fireplace. As such, the louvers may not be covered with noncombustible finishing materials.
on February 18, 2016
from NJ asked:
February 13, 2016
How do we measure the old firebox insert to order a new one?
The four primary dimensions we would need to know are the front width, rear width, height, and depth of the opening. Please keep in mind that the overall dimensions of the fireplace itself will be larger. Overall dimensions are often called "framing dimensions". These overall dimensions would also need to be known if you wish to minimize the amount of reframing you may have to do.
on February 15, 2016
from Levittown, PA asked:
November 26, 2015
Do you sell a zero clearance wood stove insert?
Unfortunately, the wood stove inserts we sell are not zero clearance. These models can only be installed into an existing masonry or prefabricated fireplace that is rated for such an insert. A model of fireplace that we offer that has similarities to a wood burning fireplace insert is the Flame Monaco XTD EPA Zero Clearance Wood Burning Fireplace
. This model utilizes a closed combustion high efficiency burn chamber, like the current generation of fireplace inserts. The unit is essentially a stove built into a chassis that allows it to be framed into a combustible wall.
on November 27, 2015
from TX asked:
November 2, 2015
We are looking for an insert for our fireplace. The opening dimensions are 29" H X 32" W. Can you help us find a stove that would fit?
from Silver City, NM asked:
October 12, 2015
What is required to install a wood burning fireplace insert in a non-masonry fireplace?
An approved, fully-functional prefabricated wood burning fireplace with corresponding class A chimney, installed per the manufacturer's instructions and approved by the local authority having jurisdiction.
on October 13, 2015
from Lima, NY asked:
September 10, 2015
What is the difference between the Napoleon EPI-1101P and the EPI-1402 fireplaces?
There are several main differences between the EPI-1402 and the EPI-1101P. The 1402 features a larger firebox allowing it to achieve longer burn times, higher BTU output, which leads to a greater square footage it is capable to heat. The 1402 can also accommodate a more standard 16" log, whereas the 1101P, having a smaller firebox, can only accommodate a smaller 12" log. While both models are roughly the same depth, the 1402 places more of the insert on the fireplace hearth, which may not be suitable for all installations as this will require a greater distance from the face of the fireplace to any combustible material.
on September 10, 2015
from Manchester, VT asked:
September 22, 2014
How heavy is this US Stove unit, and is it shipped in multiple cartons because of the surround and the firebricks?
The U.S. Stove 2200 insert has a total weight of 296 pounds. The unit will come shipped on a single pallet, with the bricks already within the unit, however they require final arrangement. The flashing will be boxed and shipped on the same pallet as the unit.
on September 23, 2014
from Locust, NC asked:
October 25, 2013
What is the proper way to measure our fireplace (especially depth measurement) to be sure we have all the proper measurements to know if the insert will fit?
Measuring for an insert is rather easy. You'll want to take a front width, rear width, depth and height measurement. For the width measurements, simply measure left to right at the very back of the fireplace and just inside the fireplace opening. For the depth, measure straight back from the fireplace front lip to the rear wall, right in the center of the fireplace opening. The height measurement would also be taken at the center and just inside the fireplace opening.
Kevin E. - NFI Certified Specialist
on October 27, 2013
from OR asked:
August 21, 2013
Can I burn just paper in my wood burning fireplace insert?
While newspaper can make for good kindling, we do not recommend only burning paper in a woodburning insert. These are designed to burn only real wood.
Tyler M. - NFI Certified Specialist
on August 22, 2013
from OH asked:
July 25, 2013
Which inserts have ash pans?
Unfortunately, none of the wood burning inserts we carry have pans.
Collin C. - NFI Master Hearth Professional
on July 25, 2013
from Plymouth, NC asked:
January 27, 2013
How do you clean the inside of a fireplace insert?
Because fireplace inserts do not have a conventional ash pan, they must be cleaned by using an ash rake or shovel to pull ashes to the door opening. The ashes can then be scooped into an ash bucket or removed with an approved ash vacuum. The chimney liner should be brushed from the top down and the baffles removed in the insert prior to this process. This will ensure that all material is removed and can be swept from the firebox.
Collin C. - NFI Master Hearth Professional
on January 28, 2013