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Guides & Articles Q&A with the NFI Certified Specialists
* Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
7 Questions &
7 Answers
Jim R.
October 12, 2019
Can a 30-degree offset be separated to make two 15-degree turns
1 Answer
We're sorry, no. This is not possible.
Submitted by:
Will M.
on October 14, 2019
Troy E.
October 8, 2019
Can you install a natural gas regulator at the bottom of the gas fireplace by the gas valve?
1 Answer
A gas regulator should be installed on the line prior to the valve. I have seen it installed in that lower compartment area, yes. You should check with local code enforcement as well to ensure that meets local code.
Submitted by:
Owen O.
on October 8, 2019
Kel
from Connecticut asked:
August 12, 2019
In your guide to gas logs, it says you have to use a damper clamp for vented gas logs. Does this mean the damper must remain open or partially open all the time?
1 Answer
Yes, the damper clamp will hold the damper open just enough to safely allow the exhaust fumes from a pilot light to escape up the chimney.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on August 13, 2019
Vicki M
from Cut & Shoot, TX asked:
July 24, 2019
Can a freestanding direct vent fireplace sit directly on linoleum wood type flooring?
1 Answer
Most do not permit the unit to be installed on carpet or linoleum. You can place a stove board beneath the unit for a safe installation.
Submitted by:
Owen O.
on July 24, 2019
bill
from ft thomsas,Ky asked:
May 23, 2019
How do I replace a thermocoupling?
1 Answer
Replacing a thermocouple is usually simple but it does vary in difficulty a bit from application to application. For that reason, and to ensure the compatibility of a replacement thermocouple, we recommend contacting a local plumber, gas fitter or HVAC professional.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on May 23, 2019
Ken R
from utah asked:
April 15, 2019
How does vent free work?
1 Answer
Vent free gas systems operate at a 99.99% efficiency rating, so the only byproduct of combustion is water vapor and carbon dioxide. Because of this, it is not required that venting be used with a vent free fireplace or log set.
Submitted by:
Brennan W.
on April 16, 2019
Brad F
from Chaska, MN asked:
March 4, 2019
I recently purchased an Empire DVD-36-FP30N from you. I'm installing in carpeted basement with concrete underneath carpet. I assume I cut the carpet away before installing fireplace unit and the unit sits directly on the concrete floor. Correct?
1 Answer
That is indeed how the unit should be installed.
Submitted by:
Brennan W.
on March 5, 2019
