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Guides & Articles Q&A with the NFI Certified Specialists
* Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
3 Questions &
3 Answers
bill
from ft thomsas,Ky asked:
May 23, 2019
How do I replace a thermocoupling?
1 Answer
Replacing a thermocouple is usually simple but it does vary in difficulty a bit from application to application. For that reason, and to ensure the compatibility of a replacement thermocouple, we recommend contacting a local plumber, gas fitter or HVAC professional.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on May 23, 2019
Ken R
from utah asked:
April 15, 2019
How does vent free work?
1 Answer
Vent free gas systems operate at a 99.99% efficiency rating, so the only byproduct of combustion is water vapor and carbon dioxide. Because of this, it is not required that venting be used with a vent free fireplace or log set.
Submitted by:
Brennan W.
on April 16, 2019
Brad F
from Chaska, MN asked:
March 4, 2019
I recently purchased an Empire DVD-36-FP30N from you. I'm installing in carpeted basement with concrete underneath carpet. I assume I cut the carpet away before installing fireplace unit and the unit sits directly on the concrete floor. Correct?
1 Answer
That is indeed how the unit should be installed.
Submitted by:
Brennan W.
on March 5, 2019
