How To Handle The Warranty and Returns Process

When making purchases online it can be intimidating to commit before seeing the item in person. It is equally challenging to understand what responsibilities you have as a customer and what policies are in place to protect you.

At the eFireplacestore, we always strive to uphold an excellent level of customer service. We do our best to ensure each customer knows exactly what they are buying before they buy it. Though, we also understand our business model of being a retailer and not a manufacturer tends to confuse people when there is an issue that needs resolving.

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So, we set out to create this article to walk you through the warranty and returns policies we have in place should you receive the wrong item, a defective item or have an issue with the delivery service.