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What To Do When Your Gas Fireplace Remote Stops Working

What To Do When Your Gas Fireplace Remote Stops Working

BY Collin Champagne Aug 26, 2025

If you have a gas fireplace that's operated by a remote, eventually you will have to change the batteries. Like other battery-operated appliances, you'll know it's time to work on your fireplace remote when the screen stops lighting up or the controls stop working. Now, it may seem like you just replaced the batteries the other day, but we all know batteries in fireplace remotes don't last forever. So, if you regularly use your gas fireplace, you may need the tips in this article sooner than you expected.

What To Do When Your Gas Fireplace Remote Stops Working

About the Author

Collin Champagne

With over 13 years in the industry, Collin is a National Fireplace Institute (NFI) certified technician and managed content for the eFireplacestore and eCanopy brands. He has achieved the highest NFI certification possible as a Master Hearth Professional and is certified in all three hearth appliance fields: wood, gas, and pellet. With experience with sales and in-field installations, his expertise shines through his technical knowledge and way with words.

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Customer Q&A with Product Specialists

George G. from VA asked:
I have an Empire direct gas fireplace insert (Traditional DXT(30, 35) IN91(N,P0-1)). My original transmitter, Model R11522 from 2014, was malfunctioning. I received a replacement transmitter (same model number), but I am unable to sync it with my insert and am receiving an "Er9" message on the remote. All batteries are new. How do I connect it?
I have an Empire direct gas fireplace insert (Traditional DXT(30, 35) IN91(N,P0-1)). My original transmitter, Model R11522 from 2014, was malfunctioning. I received a replacement transmitter (same model number), but I am unable to sync it with my insert and am receiving an "Er9" message on the remote. All batteries are new. How do I connect it?
This model is not one we currently sell, and we do not have archived instructions for it. Please contact Empire directly at 866-214-9918 for assistance with syncing your replacement transmitter.
Answered by: Tyler M. on Jan 19, 2026

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Dave from Brantford asked:
What is Er 9 on remote?
What is Er 9 on remote?
We'd be happy to look into that for you. In order to do so, could you please advise the make and model of your remote? And, perhaps what brand and model appliance you are using it with?
Answered by: Kevin E. - NFI Certified Fireplace Specialist

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