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Customer Q&A with Product Specialists

Stephanie P. from Chantilly, VA asked:
I have a Majestic gas fireplace model #uvl 18RN; serial #L42A00 99429897 and I need to replace the center log. Do you have it?
I have a Majestic gas fireplace model #uvl 18RN; serial #L42A00 99429897 and I need to replace the center log. Do you have it?
We are sorry, but we do not have the log for this model in our inventory.
Answered by: Tyler M. - NFI Master Hearth Professional

Helpful?

1
Marilyn S. asked:
How do I know which to get ventless or vented?
How do I know which to get ventless or vented?

Please see a couple of helpful articles below on this topic.

What to Know When Buying Gas Logs

Are Ventless Gas Logs Right For You?

Answered by: Tyler M. - NFI Master Hearth Professional on Nov 10, 2023

Helpful?

6
Ellen from Questa, NM asked:
Why do we get this awful smell when burning with the vent partially closed?
Why do we get this awful smell when burning with the vent partially closed?
It is likely that the damper is closed too far and some combustion byproducts are spilling into the room. A good way to test this is to light a match or hold a lighter near the top of the fireplace opening when the set is burning. If the flame blows away from the opening, the set is spilling byproducts into the room. The damper will need to be opened in small increments until the spillage stops.
Answered by: eFireplaceStore

Helpful?

5
Pat from Wilmington, DE asked:
How do you determine whether you need a vented or unvented gas logs?
How do you determine whether you need a vented or unvented gas logs?
For insight into whether vented or ventless gas logs would be suitable for your application, please read our article, What to Know When Buying Gas Logs.
Answered by: Tyler M. - NFI Master Hearth Professional

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About Gas Logs

Gas logs are a wonderful solution for converting an existing masonry fireplace into an aesthetically pleasing and easy to use focal point in any room. They are also called fire logs, fake fireplace logs, and even gas fire logs and we have a wide selection. Finding the right gas logs for fireplace doesn't have to be a headache any longer. Have you been looking at direct vent or vent free complete fireplaces but don't like the gas fireplace logs they come with? A gas firebox with a separately purchased gas log set may be the solution. Unlike the handful of options offered with complete systems, you can choose from hundreds of gas log sets to match into a gas firebox, giving you just what you are looking for.

Both vented and vent free fireplace gas logs are available, with different advantages and disadvantages to each. The size of the room, size of the fireplace, and what you expect to get from them in terms of performance all make a difference into what you will ultimately need. To ensure you are completely satisfied with your fireplace logs, we offer an in depth buyer's guide that gives a thorough look at these products. Learn more about gas fireplace logs by reading our Gas Logs Buyers Guide.

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