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    Dimplex Fireplaces Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    5 Questions & 5 Answers
    from NJ asked:
    March 11, 2020
    Do you have the Elliot fireplace in white?
    1 Answer
    We have Amantii fireplaces in white. The Elliot has been discontinued.
    Submitted by: Brian L. on March 11, 2020

    from Richmond, VA asked:
    March 5, 2020
    20 years ago Dimplex sold a vertical wall-mount copper electric fireplace. Are they still available?  
    1 Answer
    No they no longer make that unit, sorry.
    Submitted by: Owen O. on March 6, 2020

    from Atlanta asked:
    February 7, 2018
    What is the difference between Dimplex df12309 and the df12310?
    1 Answer
    The only difference will be in the aesthetic looks of the logs.
    Submitted by: Brennan W. W. on February 7, 2018

    from Dallas, TX asked:
    January 17, 2018
    I live in Dallas tx. I have a Dimplex Fireplace with heater. The heater has stopped working and I need it repaired.
    1 Answer
    You can find local techs at www.NFICertified.org
    Submitted by: eFireplaceStore.com on January 17, 2018

    Paula G
    from NJ asked:
    January 7, 2018
    Are there any Dimplex or other wall mounted electric fireplaces that can safely be use in a damp environment such as bathroom? Is bio ethanol safe for decorative bathroom fireplace?
    1 Answer
    It is not recommended that any Dimplex unit be used in a damp area. Ethanol fireplaces can indeed be used in bathrooms provided the specific one has been approved (which is most of them, but they'll be listed specifically for this purpose).
    Submitted by: Brennan W. on January 8, 2018

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