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    Dimplex Fireplaces Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    11 Questions & 11 Answers
    Paul C
    from St. Louis, MO asked:
    March 15, 2022
    What's the difference between a Dimplex BLF3451 and a Dimplex BLF34 Wickson fireplace?
    1 Answer
    The BLF3451 is the Prism model that is considered an upgrade over the BLF34 Wickson model.  For more information, you can contact Dimplex directly at 888-346-7539.
    Submitted by: Tyler M. - NFI Master Hearth Professional on March 15, 2022

    Glenda D
    from Shreveport, LA asked:
    December 8, 2021
    Are Dimplex fireplaces exclusively electric?
    1 Answer
    Submitted by: Devon P. on December 8, 2021

    Linda H.
    from Baltimore, MD asked:
    August 2, 2021
    I need an operational manual for 2095378 XHD26L.
    1 Answer
    You can access it by clicking here. 
    Submitted by: Aaron D. on August 3, 2021

    from Boone. NC asked:
    February 12, 2021
    Can I add logs to the Opti Myst Pro 1000?
    1 Answer
    Submitted by: Tyler M. - NFI Master Hearth Professional on February 12, 2021

    Richard B
    February 4, 2021
    How much does  it cost to operate
    1 Answer

    Based on the national average kilowatt-hour (kWh) rate of 12 cents, a 1,500-watt electric fireplace will cost around 18 cents per hour with all settings at maximum.  More detailed cost estimates will depend on the specific model you choose.

    Submitted by: Tyler M. - NFI Master Hearth Professional on February 4, 2021

    Seth O
    from Bradenton, FL asked:
    September 24, 2020
    Does the 60-inch IgniteXL electric fireplace come as a plugin version?
    1 Answer
    Yes, this unit includes a 120V plug cord kit.
    Submitted by: Tyler M. - NFI Master Hearth Professional on September 25, 2020

    from NJ asked:
    March 11, 2020
    Do you have the Elliot fireplace in white?
    1 Answer
    We have Amantii fireplaces in white. The Elliot has been discontinued.
    Submitted by: Brian L. on March 11, 2020

    from Richmond, VA asked:
    March 5, 2020
    20 years ago Dimplex sold a vertical wall-mount copper electric fireplace. Are they still available?  
    1 Answer
    No they no longer make that unit, sorry.
    Submitted by: Owen O. on March 6, 2020

    from Atlanta asked:
    February 7, 2018
    What is the difference between Dimplex df12309 and the df12310?
    1 Answer
    The only difference will be in the aesthetic looks of the logs.
    Submitted by: Brennan W. W. on February 7, 2018

    from Dallas, TX asked:
    January 17, 2018
    I live in Dallas tx. I have a Dimplex Fireplace with heater. The heater has stopped working and I need it repaired.
    1 Answer
    You can find local techs at
    Submitted by: on January 17, 2018

    Paula G
    from NJ asked:
    January 7, 2018
    Are there any Dimplex or other wall mounted electric fireplaces that can safely be use in a damp environment such as bathroom? Is bio ethanol safe for decorative bathroom fireplace?
    1 Answer
    It is not recommended that any Dimplex unit be used in a damp area. Ethanol fireplaces can indeed be used in bathrooms provided the specific one has been approved (which is most of them, but they'll be listed specifically for this purpose).
    Submitted by: Brennan W. on January 8, 2018

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