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    Empire Fireplaces

    Empire Fireplaces - When we first started selling Empire fireplaces on, we thought that we had a really good set of fireplaces to offer our valuable customers. Now that we've been selling them for a few years, though, we've had to revise our opinion a little. Empire fireplaces aren't pretty good - they're the best.
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    29 Questions & 29 Answers
    George K
    from Plano, TX asked:
    December 9, 2017
    I currently have a direct vent gas fireplace 24"H by 40"w (front) 29"w (rear), and 22" deep. I'd like to put a vent free insert in that space without having to remove the old firebox. What do you recommend?
    1 Answer
    You would need to remove the old firebox. There is no other installation method that is safe.
    on December 11, 2017

    from Smyrna, GA asked:
    November 18, 2017
    I have an unvented gas fireplace VFLL38FP30L, "Boulevard Contemporary". Where is the remote receiver? It is time to replace the batteries. I have the remote transmitter. Thank you.
    1 Answer
    The remote receiver is likely in the compartment with the gas valve.
    Brennan W.
    on November 19, 2017

    from MI asked:
    May 22, 2017
    I have three Empire DV25IN33L fireplaces. I would like to clean the glass surfaces. Do you have a Youtube video which would explain how to release the glass panel from the front frame, or do you have a written description it? Thank you.
    1 Answer
    While we do not have a video, these instructions are provided on page 17 of this installation manual.
    Will M.
    on May 23, 2017

    Heidi Tanner
    from Oneonta, NY asked:
    January 15, 2017
    How tdo I light the pilot light in a model DVL33IN73(n,p)-2 loft fireplace insert?
    1 Answer
    The pilot lighting instructions for this unit can be found on page 24 of the product manual linked here.
    Brennan W.
    on January 16, 2017

    Randy T. Gardella
    from Bordentown, NJ asked:
    January 15, 2017
    I have an old metal gas vent free, fireplace that starts with a push button spark. I want the logs and gas to start with a remote. Can you switch the fireplace log set to have a lifelike log fire with blower controlled by natural gas ?
    1 Answer
    We will be happy to make a few suggestions. If you could, please provide the manufacturer and model number of your current fireplace. We look forward to your response.
    Brennan W.
    on January 16, 2017

    from Hayden, Idaho asked:
    December 28, 2016
    How much square footage is the Tahoe Luxury 42" rated to heat? Is it durable enough to run for 16 hours a day for the entire winter? Does it have a remote to control temperature?
    1 Answer
    The Empire Luxury 42" models are capable of heating up to approximately 800-850 square feet. The various models offer thermostat remote controls to turn on and off automatically based on the temperature set on the remote. Please let me know if you would like a quote. If so, simply reply with the full model number (and advise if you will be using natural gas or propane) and your preferences on accessories (front/barrier screen, blower, which brick liner you want, etc.). We also carry the required venting components and I can add those as well if you provide details on how the vent will be run (up and out horizontal termination or vertical termination over the roof). Please reply to this email or call me (Tyler) at 901-786-6861 to discuss. I will look forward to your response.
    Tyler M.
    on December 28, 2016

    from Glen Ellen, CA asked:
    December 21, 2016
    I lost the remote for my fireplace. Is there a universal remote that works with all models?
    1 Answer
    There really aren't any Universal Remotes that we offer per say. We would need the model number of your fireplace to determine which remote your unit needs.
    on December 22, 2016

    Curtis Hansen
    from Chaska, MN asked:
    December 1, 2016
    Can any of these units have flame without producing heat (ambiance mode)? DVP36PP32EN-3 / DVP36PP32EP-3 / DVP36SP32EN-3 / DVP36SP32EP-3
    1 Answer
    Unfortunately, none of them can operate without heat.
    Brennan W.
    on December 1, 2016

    from Buffalo, Minnesota asked:
    November 19, 2016
    We moved into our hour 2 years ago (although the house is at least 12 years old). Fireplace: DVP42FP31N-4 . Serial number 1020433101. We are wondering how old an unit it is and if there are fans available for it.
    1 Answer
    The replacement fan is still available, as this is not a terribly old unit. I'm afraid the original fan only has a 1 year warranty. The replacement is the Empire FBB-4 Variable-Speed Fireplace Blower with Temperature Switch - FBB-4.
    on November 21, 2016

    from Pittsburgh, PA asked:
    March 22, 2016
    Do you sell parts for Empire fireplace, particularly part #VFSSV24-3?
    1 Answer
    For replacement parts, please fill out this form.
    Will M.
    on March 22, 2016

    from Harrisburg, PA asked:
    January 22, 2016
    We have an Empire VFP32BP30 fireplace installed with remote starter. Can you instruct me on how to safely light the fireplace manually, should a power outage occur?
    1 Answer
    As this model will have a standing pilot light and will operate without issue in the event of a power outage, you would not need to re-light the pilot. The blower will never work in the event of an outage as this will always require 120v, but this is the only functionality you will lose. If the pilot were to go out for some reason, please view page 17 of this installation manual for instructions on how to light the pilot.
    Will M.
    on January 22, 2016

    from Coventry, CT asked:
    November 23, 2015
    Our pilot light on our Empire gas fireplace is very dim and low. My husband tried to turn it up higher but without luck and now the pilot goes off and on. We tried cleaning the thermocouple with emery gas. Now what should we do?
    1 Answer
    You will need to verify that the incoming gas pressure is sufficient for this fireplace.
    Will M.
    on November 24, 2015

    from Indianapolis, IN asked:
    October 14, 2015
    We purchased an Empire Boulevard linear vent free fireplace that requires an electrical connection for the remote control. It is the model that has the electronic starter rather than a full-time pilot light. As you are facing the front of the fireplace, where is the electrical connection. Is it in the back on the left or right?
    1 Answer
    The electrical entrance for the Empire Boulevard is on the right hand side.
    Brennan W.
    on October 14, 2015

    from Wilkes-Barre, PA asked:
    September 29, 2015
    I am looking for a propane fireplace that would go into a master bedroom and, hopefully, in a small corner. Do you carry these?
    1 Answer
    We have a full selection of Bedroom Safe Fireplaces that match this description.
    Will M.
    on September 29, 2015

    from Coplat, PA asked:
    February 4, 2015
    Do you carry the Empire model VFH-33T-1 fireplace?
    1 Answer
    From the information that I can find, this appears to be a predecessor to the Empire Vail series of fireplaces. While this model is no longer available, we do have the equivalent which is the Empire Vail Premium Vent-Free Natural Gas Fireplace - 32" - VFP-32-BP20LN. I apologize that I cannot obtain the original unit any longer.
    on February 5, 2015

    Jo Ann
    from Manassas, VA asked:
    January 8, 2015
    I am interested in a 24 inch, natural gas, vent free fireplace. I f i get the one without a remote capability, where can I find the on-off switch?
    1 Answer
    The on/off control knob is located in the bottom of the unit, just behind the louvers. The louvers themselves tilt forward in order to access the control.
    on January 9, 2015

    from Iowa Falls, IA asked:
    October 30, 2014
    Our pilot light will not stay lit. Is there a way to troubleshoot this?
    1 Answer
    The most common cause of this issue is a defective thermocouple. With the pilot assembly cool, use a piece of emory cloth to gently polish the thermcouple probe. You can then use compressed air to blow the assembly clean. If the pilot will still not light, it may need replacement which I will be glad to help you with.
    on October 30, 2014

    from Flushing, MI asked:
    June 12, 2014
    I have an Empire CIDV-30-7. My pilot won't stay on, when the pilot button is released. What are the millivolt readings I should get on the thermocouple and thermopile?
    1 Answer
    Per the manufacturer, the thermocouple will have a minimum of 15 millivolts for operation. Anything less then this, clean the pilot orifice first. If still low change the thermocouple. The thermopile will have a minimum of 325 millivolts.
    Chris C.
    on June 12, 2014

    from Philadelphia, PA asked:
    May 13, 2014
    I have an existing fireplace. My contractor is sending me the dimensions. It will be natural gas. I'm considering this because the house is 80 yrs old and the contractor said there's no guarantee he can get the chimney to vent again. Do I just need a "vent-free fire box"?
    1 Answer
    From the sounds of your current setup, you need to utilize either a vent free or direct vent fireplace insert. The vent free insert will not need to utilize the chimney and is completely self contained, while a direct vent insert uses a pair of 3 inch aluminum vent tubes to both vent exhaust gases and draw in air for combustion. Once you have the dimensions for the fireplace, I will be happy to suggests inserts that can work for you.
    Collin C. - NFI Master Hearth Professional
    on May 13, 2014

    from CA asked:
    February 9, 2014
    We have a fireplace model number DVL25FP32N2. We can't start it. Is the pilot light electronic or do we need to light the pilot? Also, it is hooked up to a remote control. Can you help?
    1 Answer
    This particular model is equipped with a standing pilot assembly. If the pilot is not already stable, you will indeed have to light it before the main burner will operate manually or by the remote. The bottom trim cover must be removed to access the valve on the left side of the unit. The control knob will be labeled off, pilot, and on. Turning the control knob to the pilot position and pushing in, while pushing the spark ignitor, will ignite the pilot assembly. Once the pilot is lit, continue to hold the control knob in for an additional 30 seconds before releasing it. You can then turn the control knob to on and the unit will light. As long as the main rocker switch inside the unit is turned to the remote position, you should then be able to operate the unit from the remote as well.
    Collin C. - NFI Master Hearth Professional
    on February 10, 2014

    from KY asked:
    January 28, 2014
    I purchased a new vent free heater model vfd26fm20p-2. When it kicks off it makes a loud popping noise. Is it dangerous?
    1 Answer
    The sound you are hearing is likely the metal chassis of the unit contracting as it cools down. While it is not hazardous, it can indeed be a nuisance. The issue usually subsides after the unit has been burned in for a few uses and the metal begins to conform to the heating and cooling cycles.
    Collin C. - NFI Master Hearth Professional
    on January 28, 2014

    from Stockbridge, VT asked:
    October 18, 2013
    What is ISD compared to direct venting?
    1 Answer
    ISD refers to a line of vent free gas fireplace inserts by Majestic. These inserts require no venting to the outside. Direct vent requires the use of a co-linear or coaxial pipe system to draw in fresh air for combustion, but also allow combustion by products to be vented to the exterior.
    on October 18, 2013

    from NY asked:
    June 16, 2013
    After replacing the thermocouple and thremopile, I can not get the burner to work on my CIDV-30-7 ser # T 03 803625. The switch is fine. What else can I check?
    1 Answer
    The next step would be to check pressure at the inlet/outlet gas pressure taps on the valve itself. Older valves can become sensitive to gas pressure changes. Incoming manifold pressure should be between 5 and 10.5 inches of W.C. when tested on the inlet pressure tap. If the valve is open, the outlet tap should be reading between 1.7 and 3.5 inches of W.C. for the valve to feed the burner properly. If there is no pressure reading with the valve open and the supply in range, the valve is likely stuck or defective. If you do have pressure on the outlet pressure tap with the valve open, the main burner orifice may be clogged with debris. Removing the main burner tube to expose the orifice and blow it out will be necessary.
    Collin C. - NFI Master Hearth Professional
    on June 17, 2013

    from KY asked:
    March 19, 2013
    We have recently had a Model VFP36BP31LP-1 ventless fireplace installed. Quite often, at least 1 out of 4 times it comes on, a roaring occurs that will not stop until we turn even been replaced. What is the source of this roaring, which sounds like a propane torch, and how dangerous is it? What can we do to stop it?
    1 Answer
    The roaring sound is likely attributed to high gas pressure flowing to the burner or the sound of the gas forcing its way through the burner ports. This is not a dangerous condition, but can cause damage to the gas valve if it continues. When you have had the fireplace worked on, was gas pressure at the valve verified? There are test ports on the unit's gas valve that will allow the technician to take a reading.
    Collin C. - NFI Master Hearth Professional
    on March 20, 2013

    from Sarasota, FL. asked:
    January 13, 2013
    I own a model # MBC42 fire box. What does the small vent do, that is located in the top L.H. inside corner of the box. I do not have a manual so I do not know if it is to be adjusted or left alone.
    1 Answer
    My apologies, but I was unable to find any reference to this vent in the owner's manual for this fireplace. While the unit has knockouts for a gas line on either side of the unit, these are down low inside the box. Would it be possible to email a photo of the vent? Please advise at your convenience.
    Collin C. - NFI Master Hearth Professional
    on January 14, 2013

    from Wamsutter, WY asked:
    November 22, 2012
    What is a B-vent fire place, and what is a natural-vent fireplace?
    1 Answer
    B-vent and natural vent fireplaces are the same. For this type of fireplace, the combustion air is drawn from the room and the products of combustion are expelled through the chimney. Please visit our Gas Fireplace and Stove Buying Guide for more information about the various fireplace types available.
    Magan B.
    on November 23, 2012

    gene gagne
    from Middletown, CT asked:
    November 15, 2012
    What is the measuring criteria?
    1 Answer
    Generally, we would need to know the available width, height, and depth of the space that you plan on building the fireplace into. This will allow us to suggest a unit with framing dimensions that are close to your needs.
    Collin C. - NFI Master Hearth Professional
    on November 15, 2012

    November 9, 2012
    I have purchased and just had installed a model DVX42FP33CL(N,P)-2. The front edge of the Top Shield (Index #2 on page 70 of the owner's manual) protrudes out 1/2" from the bottom edge of the 6" of non-combustible material, along the fireplace top, shown in Figure 15 on Page 13. The top shield is not shown in Figure 15 or elsewhere in the manual, except on page 71, Figure 78, and in the Parts View, Page 70. The top edge of the fireplace protrudes 3/4" from the top non-combustible material; the top shield protrudes 1/2". Question 1. Can we place 1/2- or 3/4-inch non-combustible material directly on top of that portion of the top shield that rests on the top edge of the fireplace? Question 2. We interpret Figure 3, on Page 8, to allow combustible material as the side surround, 1/2" or 3/4", both left and right, of the fireplace front with no clearance. Is this correct?
    1 Answer
    The short answer to both your questions is yes. Also, in addition to the non-combustible material sitting directly on the top shield, the small opening at the front of that shield can also be covered. This was a question that came up frequently with the manufacturer and was confirmed. Please let me know if I can assist you further.
    on November 9, 2012

    from USA asked:
    November 4, 2012
    My fireplace will not come on when I turn up the thermostat. I replaced the thermostat and still it will not come on. It will come on if I switch the button to "On," though.
    1 Answer
    Most likely, the fireplace is no longer generating enough voltage to allow the thermostat to function properly. This can be due to a weak thermocouple or thermopile. Another issue may be the wiring connection at the gas valve itself. You will need to verify that the input wires are secured to the valve properly and that there is not a break in the wiring at any point.
    Collin C. - NFI Master Hearth Professional
    on November 5, 2012

    Empire makes a full lineup of fireplaces and fireplace products including vent-free fireplaces, B-vent, direct vent units, all of the accessories and options, and everything in between. When you look through our complete selection of Empire fireplaces you're sure to find exactly the right unit to fit your needs, and you can rest easy knowing that you got the best deal on the highest-quality products possible.
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