Can I get a replacement for a missing log from my log set, or do I have to get a whole new set?

Individual logs are available for replacements, yes.

Do the Empire natural gas fireplaces come with gas logs?

Empire fireplaces do come with logs or a choice of logs, but the fire boxes do not.

I have three Empire DV25IN33L fireplaces. I would like to clean the glass surfaces. Do you have a Youtube video which would explain how to release the glass panel from the front frame, or do you have a written description it? Thank you.

While we do not have a video, these instructions are provided on page 17 of this installation manual .

We moved into our hour 2 years ago (although the house is at least 12 years old). Fireplace: DVP42FP31N-4 . Serial number 1020433101. We are wondering how old an unit it is and if there are fans available for it.

The replacement fan is still available, as this is not a terribly old unit. I'm afraid the original fan only has a 1 year warranty. The replacement is the Empire FBB-4 Variable-Speed Fireplace Blower with Temperature Switch - FBB-4 .

Empire Fireplaces & Heaters On Sale (The #1 Fireplace Store)

Home Empire

Empire Fireplaces

Jump to Section

Shop Products

Virtual Assistant

Customer Q&As

Customer Images

Displaying 1–20 of 223 items

Best Seller

Empire 36 Inch Tahoe Deluxe Direct Vent Fireplace - Millivolt

(13)

$1,699.00 $2,089.99

Contractor/Technical Details

Best Seller

Empire 36 Inch Deluxe Tahoe Direct Vent Fireplace with Blower - Intermittent Pilot

(7)

$2,249.00 $2,769.99

Contractor/Technical Details

Best Seller

Empire 42 Inch Tahoe Deluxe Direct Vent Fireplace - Millivolt

(3)

$2,049.00 $2,519.99

Contractor/Technical Details

Empire 32 Inch Tahoe Deluxe Direct Vent Fireplace - Millivolt

(6)

$1,629.00 $1,999.99

Contractor/Technical Details

Empire 32 Inch Tahoe Deluxe Direct Vent Fireplace with Blower - Millivolt

(5)

$1,949.00 $2,399.99

Contractor/Technical Details

Empire 42 Inch Deluxe Tahoe Direct Vent Fireplace with Blower - Intermittent Pilot

(3)

$2,599.00 $3,199.99

Contractor/Technical Details

Empire 42 Inch Breckenridge Deluxe Vent Free Flush Gas Fireplace Firebox

(2)

$819.00 $1,009.99

Contractor/Technical Details

Empire DVD36FP70N Tahoe Deluxe Direct Vent Fireplace

(1)

$1,959.00 $2,409.99

Contractor/Technical Details

Empire 48 Inch Tahoe Deluxe Direct Vent Fireplace - Millivolt

(1)

$2,169.00 $2,669.99

Contractor/Technical Details

Empire 36 Inch Breckenridge Deluxe Louvered Vent Free Fireplace Firebox

(3)

$699.00 $859.99

Contractor/Technical Details

Empire 36 Inch Breckenridge Deluxe Vent Free Gas Fireplace Firebox with Refractory Liner

(2)

$849.00 $1,049.99

Contractor/Technical Details

Empire 32 Inch Vail Vent Free Gas Fireplace with Blower - Millivolt Pilot

(1)

$1,979.00 $2,439.99

Contractor/Technical Details

Empire 36 Inch Carol Rose Outdoor Premium Fireplace Firebox with Flush Front and Refractory Liner

(1)

$1,629.00 $1,999.99

Contractor/Technical Details

Empire 48 Inch Boulevard Linear Vent Free Gas Fireplace - Intermittent Pilot

(2)

$3,479.00 $4,279.99

Contractor/Technical Details

Empire 36 Inch Vail Vent Free Gas Fireplace - Millivolt Pilot

(1)

$1,949.00 $2,399.99

Contractor/Technical Details

Empire 36 Inch Vail Unvented Fireplace with Blower - Millivolt

(2)

$2,189.00 $2,689.99

Contractor/Technical Details

Empire DVD36FP31N Tahoe Deluxe Direct Vent Fireplace

(3)

$2,019.00 $2,479.99

Contractor/Technical Details

Empire 36 Inch Tahoe Premium Direct Vent Fireplace - Millivolt

(1)

$2,189.00 $2,689.99

Contractor/Technical Details

Empire 36 Inch Tahoe Premium Direct Vent See Through Fireplace

(2)

$3,609.00 $4,439.99

Contractor/Technical Details

Empire 32 Inch Breckenridge Deluxe Vent Free Louvered Gas Fireplace Firebox

(8)

$639.00 $789.99

Contractor/Technical Details

Prev 1 2 3 4 5 ... Next

Have questions?

Our NFI-certified experts are here to help!

Chat With Us

Send a Message

Call 1-800-203-1642

Customer Q&A with Product Specialists

Dee E. from Palestine , Ill asked:

I have a gas valve r4324 and I need a replacement. Do you still carry this?

Unfortunately, we do not have access to this part. We apologize for any inconvenience.

Answered by: Brennan W.

Helpful?

0 0

Dee E. from Palestine , Ill asked:

I have a gas valve model R4324 and I need a replacement. Do you carry this?

No, we do not have this valve in our inventory. We apologize for the inconvenience.

Answered by: Tyler M. - NFI Master Hearth Professional

Helpful?

0 0

Philip from Ft. Worth, Tx. asked:

I have an Empire Model ONI30P-2 Serial # 1651481689. Need a new complete wiring harness. Is there one available?

The wiring harness listed in the installation manual (page 18) can be acquired via special order.

Answered by: Cortney O.

Helpful?

0 0

Barbara from Duluth MN asked:

Looking for a blower fan for an Empire fireplace Model # BWDV-40-1 Serial # T42 894827. Do you have it?

We apologize, but we do not have a blower available for your model.

Answered by: Tyler M. - NFI Master Hearth Professional

Helpful?

0 0

Showing 4 of 10 Questions and Answers

View more (4)

Ask a Question

About Empire Fireplaces

When we first started selling Empire fireplaces and Empire heaters on eFireplaceStore.com, we thought that we had a really good set of fireplaces and heaters to offer our valuable customers. Now that we've been selling them for many years, though, we've had to revise our opinion a little. Empire fireplaces and heaters aren't pretty good - they're the best.

Empire makes a full lineup of fireplaces and fireplace products including vent-free fireplaces, B-vent, direct vent units, all of the accessories and options, and everything in between. When you look through our complete selection of Empire fireplaces you're sure to find exactly the right unit to fit your needs, and you can rest easy knowing that you got the best deal on the highest-quality products possible.

Empire Fireplaces

Related Articles

Have questions?

Customer Q&A with Product Specialists

Thank you for reaching out!

Customer Images

About Empire Fireplaces