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Customer Q&A with Product Specialists

George K. from Plano, TX asked:
I currently have a direct vent gas fireplace 24"H by 40"w (front) 29"w (rear), and 22" deep.  I'd like to put a vent free insert in that space without having to remove the old firebox.  What do you recommend?
I currently have a direct vent gas fireplace 24"H by 40"w (front) 29"w (rear), and 22" deep. I'd like to put a vent free insert in that space without having to remove the old firebox. What do you recommend?

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Ron N. from Clark New Jersey asked:
I'm interested in a Comfortbilt pellet stove and need help determining the right size and model. I have an existing 6-inch vent that was previously used for a Vermont Castings wood-burning stove. My room is 300 square feet. Can you offer any suggestions?
I'm interested in a Comfortbilt pellet stove and need help determining the right size and model. I have an existing 6-inch vent that was previously used for a Vermont Castings wood-burning stove. My room is 300 square feet. Can you offer any suggestions?
For a 300 square foot room, we recommend the HP40 Alpine Small Pellet Stove from the Comfortbilt line. This is their smallest unit, delivering 13,458 to 26,224 BTU per hour, and is designed for smaller spaces like cabins, sunrooms, and tiny homes. With a published rating of up to 1,500 square feet, your 300 square foot room falls at the lower end of its output range, which is ideal. It's important to avoid oversizing, as a stove that's too large for the space can lead to dissatisfaction. Therefore, we advise against moving up to the larger models (HP21, HP22, HP22N, HP50S, or HP61) for a room of this size. The HP40 is currently in stock and typically ships the same business day. You can explore the full Comfortbilt pellet stove collection on our Comfortbilt Pellet Stoves page. For more detailed guidance on sizing and installation, please refer to our Pellet Stoves Buyers Guide.

Regarding the venting, a pellet stove cannot use a 6-inch chimney as is. The HP40 requires an approved 3 or 4-inch Type L or PL pellet vent. A 4-inch vent is necessary if the flue height exceeds 12 feet or if the installation is above 5,000 feet in elevation, as specified in the HP40 installation manual. Pellet vent systems run continuously from the appliance to the termination point and do not require conversion to Class A chimney pipe when passing through walls or ceilings. Whether any part of your existing 6-inch system can be reused depends on its manufacturer, as chimney systems are brand-specific and adapter availability varies. Please provide the brand name stamped on your existing pipe sections or printed on the ceiling support box label so we can determine compatibility. A complete pellet vent setup also includes an appliance adapter and other components. For an itemized list, the quickest method is to use our chimney quote request form. We strongly recommend professional installation, as pellet stoves have more mechanical and moving parts than they may appear.

If you provide your shipping zip code, we can generate a free quote for the HP40 that will lock in the current price for 30 days.
Answered by: Tyler M. on Jul 27, 2026

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Eric B. from Arkansas asked:
I have an Empire Boulevard 48-inch vent-free fireplace. Can the receiver, when in the 'on' position, light the fireplace without grid power?
I have an Empire Boulevard 48-inch vent-free fireplace. Can the receiver, when in the 'on' position, light the fireplace without grid power?
Yes, that fireplace is equipped with a battery backup system, allowing it to light and operate during power outages.
Answered by: Brennan W. on Jan 29, 2026

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Dee E. from Palestine , Ill asked:
I have a gas valve r4324 and I need a replacement. Do you still carry this?
I have a gas valve r4324 and I need a replacement. Do you still carry this?
Unfortunately, we do not have access to this part. We apologize for any inconvenience.
Answered by: Brennan W.

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About Empire Fireplaces

When we first started selling Empire fireplaces and Empire heaters on eFireplaceStore.com, we thought that we had a really good set of fireplaces and heaters to offer our valuable customers. Now that we've been selling them for many years, though, we've had to revise our opinion a little. Empire fireplaces and heaters aren't pretty good - they're the best.

Empire makes a full lineup of fireplaces and fireplace products including vent-free fireplaces, B-vent, direct vent units, all of the accessories and options, and everything in between. When you look through our complete selection of Empire fireplaces you're sure to find exactly the right unit to fit your needs, and you can rest easy knowing that you got the best deal on the highest-quality products possible.
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