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Customer Q&A with Product Specialists

Dee E. from Palestine , Ill asked:
I have a gas valve r4324 and I need a replacement. Do you still carry this?
I have a gas valve r4324 and I need a replacement. Do you still carry this?
Unfortunately, we do not have access to this part. We apologize for any inconvenience.
Answered by: Brennan W.

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Dee E. from Palestine , Ill asked:
I have a gas valve model R4324 and I need a replacement. Do you carry this?
I have a gas valve model R4324 and I need a replacement. Do you carry this?
No, we do not have this valve in our inventory. We apologize for the inconvenience.
Answered by: Tyler M. - NFI Master Hearth Professional

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Philip from Ft. Worth, Tx. asked:
I have an Empire Model ONI30P-2 Serial # 1651481689. Need a new complete wiring harness. Is there one available?
I have an Empire Model ONI30P-2 Serial # 1651481689. Need a new complete wiring harness. Is there one available?
The wiring harness listed in the installation manual (page 18) can be acquired via special order.
Answered by: Cortney O.

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Barbara from Duluth MN asked:
Looking for a blower fan for an Empire fireplace Model # BWDV-40-1 Serial # T42 894827. Do you have it?
Looking for a blower fan for an Empire fireplace Model # BWDV-40-1 Serial # T42 894827. Do you have it?
We apologize, but we do not have a blower available for your model.
Answered by: Tyler M. - NFI Master Hearth Professional

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About Empire Fireplaces

When we first started selling Empire fireplaces and Empire heaters on eFireplaceStore.com, we thought that we had a really good set of fireplaces and heaters to offer our valuable customers. Now that we've been selling them for many years, though, we've had to revise our opinion a little. Empire fireplaces and heaters aren't pretty good - they're the best.

Empire makes a full lineup of fireplaces and fireplace products including vent-free fireplaces, B-vent, direct vent units, all of the accessories and options, and everything in between. When you look through our complete selection of Empire fireplaces you're sure to find exactly the right unit to fit your needs, and you can rest easy knowing that you got the best deal on the highest-quality products possible.
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