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    Empire Fireplaces

    Empire Fireplaces - When we first started selling Empire fireplaces on, we thought that we had a really good set of fireplaces to offer our valuable customers. Now that we've been selling them for a few years, though, we've had to revise our opinion a little. Empire fireplaces aren't pretty good - they're the best.
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    13 Questions & 13 Answers
    from Hilton Head Island ,SC asked:
    July 27, 2018
    I am building a new home and want 2 36” fireplaces Was is differrent between direct and no vent I would like to order within 2 weeks I saw empire and like the brand Your suggestions as I am going to have propane fuel source Thanks Joe
    1 Answer
    First, please see our Gas Fireplace and Stove Buying Guide for information regarding direct vent vs. vent-free. We would recommend direct vent.
    Tyler M. - NFI Master Hearth Professional
    on July 27, 2018

    George K
    from Plano, TX asked:
    December 9, 2017
    I currently have a direct vent gas fireplace 24"H by 40"w (front) 29"w (rear), and 22" deep. I'd like to put a vent free insert in that space without having to remove the old firebox. What do you recommend?
    1 Answer
    You would need to remove the old firebox. There is no other installation method that is safe.
    on December 11, 2017

    from Smyrna, GA asked:
    November 18, 2017
    I have an unvented gas fireplace VFLL38FP30L, "Boulevard Contemporary". Where is the remote receiver? It is time to replace the batteries. I have the remote transmitter. Thank you.
    1 Answer
    The remote receiver is likely in the compartment with the gas valve.
    Brennan W.
    on November 19, 2017

    from MI asked:
    May 22, 2017
    I have three Empire DV25IN33L fireplaces. I would like to clean the glass surfaces. Do you have a Youtube video which would explain how to release the glass panel from the front frame, or do you have a written description it? Thank you.
    1 Answer
    While we do not have a video, these instructions are provided on page 17 of this installation manual.
    Will M.
    on May 23, 2017

    Heidi Tanner
    from Oneonta, NY asked:
    January 15, 2017
    How tdo I light the pilot light in a model DVL33IN73(n,p)-2 loft fireplace insert?
    1 Answer
    The pilot lighting instructions for this unit can be found on page 24 of the product manual linked here.
    Brennan W.
    on January 16, 2017

    Randy T. Gardella
    from Bordentown, NJ asked:
    January 15, 2017
    I have an old metal gas vent free, fireplace that starts with a push button spark. I want the logs and gas to start with a remote. Can you switch the fireplace log set to have a lifelike log fire with blower controlled by natural gas ?
    1 Answer
    We will be happy to make a few suggestions. If you could, please provide the manufacturer and model number of your current fireplace. We look forward to your response.
    Brennan W.
    on January 16, 2017

    from Hayden, Idaho asked:
    December 28, 2016
    How much square footage is the Tahoe Luxury 42" rated to heat? Is it durable enough to run for 16 hours a day for the entire winter? Does it have a remote to control temperature?
    1 Answer
    The Empire Luxury 42" models are capable of heating up to approximately 800-850 square feet. The various models offer thermostat remote controls to turn on and off automatically based on the temperature set on the remote. Please let me know if you would like a quote. If so, simply reply with the full model number (and advise if you will be using natural gas or propane) and your preferences on accessories (front/barrier screen, blower, which brick liner you want, etc.). We also carry the required venting components and I can add those as well if you provide details on how the vent will be run (up and out horizontal termination or vertical termination over the roof). Please reply to this email or call me (Tyler) at 901-786-6861 to discuss. I will look forward to your response.
    Tyler M.
    on December 28, 2016

    from Glen Ellen, CA asked:
    December 21, 2016
    I lost the remote for my fireplace. Is there a universal remote that works with all models?
    1 Answer
    There really aren't any Universal Remotes that we offer per say. We would need the model number of your fireplace to determine which remote your unit needs.
    on December 22, 2016

    Curtis Hansen
    from Chaska, MN asked:
    December 1, 2016
    Can any of these units have flame without producing heat (ambiance mode)? DVP36PP32EN-3 / DVP36PP32EP-3 / DVP36SP32EN-3 / DVP36SP32EP-3
    1 Answer
    Unfortunately, none of them can operate without heat.
    Brennan W.
    on December 1, 2016

    from Buffalo, Minnesota asked:
    November 19, 2016
    We moved into our hour 2 years ago (although the house is at least 12 years old). Fireplace: DVP42FP31N-4 . Serial number 1020433101. We are wondering how old an unit it is and if there are fans available for it.
    1 Answer
    The replacement fan is still available, as this is not a terribly old unit. I'm afraid the original fan only has a 1 year warranty. The replacement is the Empire FBB-4 Variable-Speed Fireplace Blower with Temperature Switch - FBB-4.
    on November 21, 2016

    from Harrisburg, PA asked:
    January 22, 2016
    We have an Empire VFP32BP30 fireplace installed with remote starter. Can you instruct me on how to safely light the fireplace manually, should a power outage occur?
    1 Answer
    As this model will have a standing pilot light and will operate without issue in the event of a power outage, you would not need to re-light the pilot. The blower will never work in the event of an outage as this will always require 120v, but this is the only functionality you will lose. If the pilot were to go out for some reason, please view page 17 of this installation manual for instructions on how to light the pilot.
    Will M.
    on January 22, 2016

    from Coventry, CT asked:
    November 23, 2015
    Our pilot light on our Empire gas fireplace is very dim and low. My husband tried to turn it up higher but without luck and now the pilot goes off and on. We tried cleaning the thermocouple with emery gas. Now what should we do?
    1 Answer
    You will need to verify that the incoming gas pressure is sufficient for this fireplace.
    Will M.
    on November 24, 2015

    from Indianapolis, IN asked:
    October 14, 2015
    We purchased an Empire Boulevard linear vent free fireplace that requires an electrical connection for the remote control. It is the model that has the electronic starter rather than a full-time pilot light. As you are facing the front of the fireplace, where is the electrical connection. Is it in the back on the left or right?
    1 Answer
    The electrical entrance for the Empire Boulevard is on the right hand side.
    Brennan W.
    on October 14, 2015

    Empire makes a full lineup of fireplaces and fireplace products including vent-free fireplaces, B-vent, direct vent units, all of the accessories and options, and everything in between. When you look through our complete selection of Empire fireplaces you're sure to find exactly the right unit to fit your needs, and you can rest easy knowing that you got the best deal on the highest-quality products possible.
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