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    Real Fyre Charred Aged Split Oak Ventless Gas Logs

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    3 Questions & 3 Answers
    from Newport News, VA asked:
    January 24, 2015
    I have a 37.5" wide x 28" high fireplace opening with a natural gas log system. Soot from the fire is smoking up the walls and ceiling of my house. I have the flue cracked open but it does not seem to be fixing the problem. Can you recommend a solution to my soot problem?
    1 Answer
    With a vented log set, the flue damper should be placed in the full open position as it would be if you were burning a wood burning fire as this allows the combustion by products to vent through the chimney without restriction. The soot the set is producing may be somewhat alleviated by rearranging the log set atop the burner, as well as routinely cleaning the burner assembly to ensure that the fuel is being completely burned to further eliminate the soot production.
    Chris C.
    on January 26, 2015

    from Savannah, GA asked:
    November 1, 2014
    Six years ago I purchased a G18 series unvented gas log set. It was professionally installed and works well. The problem I have is that there is an odor that occurs when the logs are burning, or even with just the pilot light being lit. What is this odor?
    1 Answer
    It is possible that the unit needs to be serviced. If the unit has not been serviced on a yearly basis, it is likely that a layer of carbon has built up on the logs and burner assembly, causing the odor you are detecting. Vent free room heaters pull room air for combustion and along with that air comes dust, lint, and other air impurities. Over a year of use, the impurities are burnt off and the byproduct can build up on the log set. Each time the byproduct is heated, the smell is released into the room. I recommend having your installer or licensed gas fitter out to inspect and clean the set.
    on November 3, 2014

    from Seattle, WA asked:
    August 21, 2014
    I have a fireplace that is needing a new ventless log set for Propane (30"). I installed the one that is in place now and it ruined my paint with soot. I would like to know which ventless log set for Propane that you would recommend to ensure that there is no soot or discoloration to my walls?
    1 Answer
    Unfortunately, if the initial log set caused staining and discoloration of the walls, a replacement set is likely to do the same thing. While the staining is more prevalent with cheaper vent free log sets, it is a common issue with vent free sets that are burning LP. The odorants and other added chemicals in LP gas are at a higher concentration than natural gas, due to the increased volatility of LP fuel. As such, the walls can stain more quickly. The size of the room can also make a difference, as can the BTU output of the log set.
    on August 22, 2014

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