Gas Log Articles
Gas Logs
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Customer Q&A with Product Specialists
Robert F.
from Harriman, TN asked:
Our remote starter won't light the logs. It clicks, but nothing happens. Why won't it start? It's been a while since we last turned it on.
It sounds like your remote starter may not be lighting the logs due to a few potential issues. Since it hasn't been used recently, the most common culprits are:
1. **Batteries:** Both the remote transmitter and the receiver unit inside the fireplace may have weak or dead batteries. Even if the remote's screen lights up, the batteries might not have enough power to send a strong signal.
2. **Pilot Light:** Ensure the pilot light is lit and has a steady flame. Some systems require the pilot to be lit before the remote can activate the main burner.
3. **Synchronization:** The remote and receiver may have lost their synchronization. You might need to re-sync them by following the instructions in your fireplace's manual. This often involves pressing a 'learn' or 'sync' button on the receiver while pressing a button on the remote.
4. **Wiring or Connections:** Although less common if it was previously working, double-check that the wiring to the receiver is secure and correct, especially if any recent work was done on the fireplace.
To begin troubleshooting, we recommend replacing the batteries in both the remote and the receiver unit first. If that doesn't resolve the issue, consult your fireplace's owner's manual for specific troubleshooting steps related to the pilot light and remote synchronization.
Answered by:
Tyler M.
on Mar 03, 2026
Bruce L.
from Hamden, CT asked:
We have a gas log unit with a remote starter. When the unit was installed in 2013 the remote starter lit the logs within a few seconds. It now takes 30 seconds. What can we do to get it to light more rapidly? We've had service men come, but the problem pe
Short of recommending another service call to have the pilot assembly thoroughly cleaned, another cause of such of a problem could be diminished gas pressure.
Answered by:
Tyler M. - NFI Master Hearth Professional
Showing 2 of
2 Questions and Answers
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