Gas Log Articles
Gas Logs
A Quick Guide to Measuring for Gas Logs
Are Vent Free Fireplaces Dangerous?
Are Ventless Gas Logs Right For You?
Selecting the Right Gas Log Options and Accessories
How to Choose the Correct Gas Logs for Your Location
How To Choose The Right Fuel for Your Fireplace Logs
Gas Fireplace Logs: How to Pick the Perfect View Type
How To Understand Confusing Fireplace Terms
Should I Choose Vented or Vent Free Fireplace Logs?
How to Find the Right Contractor to Install Your Hearth Appliance
How to Choose the Perfect Control Type for Your Gas Logs
What Fireplace Logs Media is Right for Me?
What to Know When Buying Gas Logs
Gas Logs Buyers Guide
How To Clean Gas Fireplace Logs
How To Find Your Serial Number Information
How To Measure For A Gas Log Set
Natural Gas vs. Propane: What Are the Differences?
Why Can't I Find Parts For My Fireplace?
Reasons To Reconsider Hanging A TV Over A Fireplace
Ventless Gas Logs Buyer's Guide
What Are BTUs?
What Are Ceramic Fiber Fireplace Logs?
What Are Ceramic Refractory Fireplace Logs?
What Is An NFI Certified Technician?
Which Fireplace Log Ignition Type Is Best For My Home?
Which Gas Logs Are the Right Size for Me?
Have questions?
Our NFI-certified experts are here to help!
Customer Q&A with Product Specialists
Bruce L.
from Hamden, CT asked:
We have a gas log unit with a remote starter. When the unit was installed in 2013 the remote starter lit the logs within a few seconds. It now takes 30 seconds. What can we do to get it to light more rapidly? We've had service men come, but the problem pe
Short of recommending another service call to have the pilot assembly thoroughly cleaned, another cause of such of a problem could be diminished gas pressure.
Answered by:
Tyler M. - NFI Master Hearth Professional
Showing 1 of
1 Questions and Answers
Thank you for reaching out!
Thank you for your interest in our products. We've received your question and will get back to you shortly — usually within the hour but always within 1 business day. To ensure you receive our response, please add our email address (info@efireplacestore.com) to your email whitelist or address book.
In the meantime, while we prepare our response, keep an eye on your inbox for an email from us. We'll be sending you our exclusive Buyer's Guide, packed with valuable information to assist you in making the best decision for your needs.
If you have any further questions or need immediate assistance, feel free to reach out to us directly at 1-800-203-1642.
Thank you again for choosing eFireplaceStore.com!
