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      4 Questions & 4 Answers
      Donald S.
      from Murrieta, CA asked:
      January 14, 2020

      Is there an actual manual or user guide for the Dexen Natural Gas Safety Pilot Valve with Electronic Ignition? I'm looking for a process to bleed the lines or prime this valve. Gas flow is confirmed to be flowing at the valve inlet, however, when the unit is activated (turned on) there's no gas flowing to ignite. Ignitors are "clicking" as expected.

      1 Answer
      I'd check for a kinked pilot supply, but there would be no instructions specific to the valve itself and only the complete hearth system. Since there is no control knob to hold open while air is purged from the lines via the inlet tap of an electronic ignition valve, you will likely just have to wait several minutes for any air to be bled from the system. Until then, the pilot will simply not light.
      Submitted by: Will M. on January 14, 2020

      Matt S.
      from 80027 asked:
      December 11, 2019
      I have an old Superior gas fireplace that I would like to replace with something more modern. It seems the DRC2035 is a close match. Can I remove and replace without removing the brick fascia and sheetrock that the fireplace is built into?
      1 Answer
      Unfortunately, this is not likely. Fireplaces are anchored to framing members / wall studs. Their nailing flanges and, in many cases, part of the front face of their cabinets are finished over with the wall finishing materials.
      Submitted by: Cortney O. on December 11, 2019

      from Hernando, MS asked:
      November 21, 2019
      Where can I buy a new remote for a Duraflame electric insert?
      1 Answer
      We do not offer replacement parts for Duraflame products. 
      Submitted by: Will M. on November 21, 2019

      John O.
      from Concord, CA asked:
      October 17, 2019

      The BL46 has a large access panel on the bottom, does this area need to be left open or accessible?

      1 Answer
      We would absolutely advise leaving the access panel uncovered.
      Submitted by: Tyler M. - NFI Master Hearth Professional on October 18, 2019

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