Shipping Policy

Free Shipping Offer

Our header says "Free Shipping on orders over $99". These are the terms of that offer:

  • Free shipping offer is valid only on specially marked items.
  • Free shipping offer does not include any other items included in the order unless they are valid for the free shipping offer.
  • Budget Shipping method will be selected by eFireplaceStore.com for the free shipping offer (most commonly UPS ground). Overnight, 2nd Day Air, & 3 day select methods are not available for free shipping.
  • Free shipping offer is not available for orders to HI, AK, PR, or international orders.
  • This offer is for a limited time only. eFireplaceStore.com reserves the right to end or change this free shipping offer at any time.

Shipping & Order Status

When will my order ship?

We work to ship orders as quickly as possible. Many in-stock items ship within 1–2 business days, unless otherwise stated on the product page. Because we ship from multiple warehouses, some orders may take 2–3 business days to ship, while certain items may take up to 10 business days. Business days are Monday through Friday. If you need an item by a specific date, please contact us before placing your order. If ordering online, you may also enter your required delivery date in the comments box during checkout. We will do our best to meet your requested date, but expedited shipping charges may apply and delivery dates cannot always be guaranteed.

Where does eFireplaceStore ship?

We ship to the United States and Canada.

What is an address correction charge?

Please carefully check your shipping address before placing your order. For ground shipments, an incorrect address—such as a wrong house number, ZIP code, or missing apartment number—may result in a $25 address correction charge per package if the correction is made after the package has shipped. For freight shipments, address changes may result in a variable charge. We must obtain a quote from the carrier before we can provide the applicable charge. Incorrect addresses may also cause delivery delays, additional carrier charges or the package being returned to the sender. Shipping charges are not refundable on returned shipments. These address correction fees are charges passed on to us by the shipping carrier and will be billed to the credit card used for the order. If you believe an address correction charge was made in error, please contact us so we can review it and, when appropriate, dispute the charge with the carrier.

How will I know when my order ships?

You will receive an order confirmation email after your order is placed and a shipping confirmation email when your order ships. The shipping confirmation will include tracking information when available.

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible. We will make every effort to cancel an order that has not shipped. However, cancellation is not guaranteed once an order has entered processing or has shipped. If the order has already shipped, it may need to be returned under our standard return policy. Additional shipping and restocking charges may apply.

Refused & Freight Shipments

What happens if I refuse delivery?

If you refuse a shipment, the item cost may be refunded minus applicable shipping and restocking fees. If free or discounted shipping was provided, the actual shipping costs associated with the shipment, including inbound and return shipping, may be deducted from the refund.

What should I know about freight delivery?

Freight deliveries are different from standard package deliveries. Freight delivery requires a signature.

Standard Curbside Delivery
Curbside delivery means the carrier delivers the shipment to the curb at the end of your driveway. Curbside delivery does not include bringing the shipment inside your home or garage, unloading beyond the curb, unpacking the shipment, assembly or installation, or cleanup.

Lift Gate Service
Lift gate service is available for $75 and provides unloading assistance to the curb. To select this service, choose: Freight + Curbside + Lift Gate during checkout.

Freight Delivery Appointment
The carrier will generally call approximately 24 hours before delivery to schedule a delivery appointment. The appointment will typically be a 4-hour window during normal business hours. Please provide a daytime phone number with your shipping information.

Special Freight Delivery Requirements
Additional charges may apply if your delivery requires special arrangements because of:

  • Physical obstructions
  • Limited space
  • Narrow or restricted roads
  • Neighborhood restrictions
  • Special truck requirements
  • Re-delivery or re-consignment
  • A change to the original delivery location

The carrier must be able to safely access the delivery location. If the carrier cannot make a normal delivery to your address, you are responsible for making alternate arrangements with the carrier, such as meeting the truck at an accessible location or picking up the shipment from the local freight terminal. Please discuss any access concerns with the carrier when they call to schedule delivery.

Returns, Warranty and Full Policies

Returns and damaged or defective items are handled under our return and warranty policies: see Returns & Warranty, or read the complete Policies & Procedures. Questions? Contact us before placing your order.

chat-bot-icon