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Customer Q&A with Product Specialists

Cate from Rochester NY asked:
I am looking for a Carlington Electric Fireplace replacement remote, or a universal one if I can't get the original. Do you have one?
I am looking for a Carlington Electric Fireplace replacement remote, or a universal one if I can't get the original. Do you have one?
Since this isn't a brand we carry or are familiar with, we would not be able to recommend a replacement remote.
Answered by: Will M.

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John G. from Vestal NY asked:
Where can I purchase a remote control 9704 SKY1001 for my gas-fueled fireplace?
Where can I purchase a remote control 9704 SKY1001 for my gas-fueled fireplace?
We do not sell a "9704" remote, but we do have the SkyTech 1001 remote, which you can see here: SkyTech 1001 Millivolt On/Off Hand Held Remote Control - For Gas Hearth Appliances with Millivolt Valves or Electronic Spark Ignition Systems.
Answered by: Tyler M. - NFI Master Hearth Professional

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Helen from asked:
Where can I buy a replacement remote control for a QC914 -24B electric fireplace?
Where can I buy a replacement remote control for a QC914 -24B electric fireplace?
Remote controls for electric fireplaces are model-specific. We do not sell this model and we cannot provide this part. We apologize for the inconvenience.
Answered by: Tyler M. - NFI Master Hearth Professional

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Walter H. from New Bern, NC asked:
Can I buy a back panel to a remote only?
Can I buy a back panel to a remote only?
No, unfortunately the battery cover is not a replaceable part we offer.
Answered by: Owen O.

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About Remote Control Accessories

Remote controls make life so much easier. But, when they aren't working right, they can become a hassle. Do something about it. eFireplaceStore.com is where you'll find all of those accessories to optimize the performance of your remote control system. Whether you're looking for a shield to protect the receiver on your gas log set or a way to use your remote without batteries, we've got everything you need.
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