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    7 Questions & 7 Answers
    Carmelo R
    from valparaiso in. asked:
    December 15, 2017
    I have a majestic woodburning fireplace WMC42. The blower is starting to make a lot of noise. I was wondering how i can access the blower moter for cleaning and can it be replaced?
    1 Answer
    To remove the blower, you will have to remove the bottom hearth panel and the metal plate underneath it. The blower is usually to the right and back a bit. You can see the blower from behind your access panel but the above is the best way to get to it for repairs.
    Kelsey C.
    on December 15, 2017

    Jane D
    from Monroe, NC asked:
    December 11, 2017
    We purchased a Ventless Firebox in 2003 from your company. We haven't been able to use them much due to a slight gas smell that bothers my allergies. We just need to know if this is normal? Model UVSRC36 or UVSRC42 We have had them checked in the past and know we have the correct gas. We open a window slightly when burning our logs. Any info or suggestions you might have will be greatly appreciated. Thank you very much!!!!!!!!!!!!!
    1 Answer
    The smell is from the ventless gas logs you installed in that firebox. On vent free units 100% of the combustion by product is released into the room where the log set is. That is normal, and it can be bothersome to anyone who may be sensitive to these issues.
    on December 12, 2017

    Chip Watson
    from Wildwood Crest NJ asked:
    November 27, 2017
    What conversion kit is required to convert propane to natural gas with the serial number 36BDVRRP?
    1 Answer
    Unfortunately, we do not have a conversion kit that is compatible with your unit. I apologize for any inconvenience.
    Brennan W.
    on November 28, 2017

    from San Mateo, CA asked:
    February 28, 2017
    I have a Majestic Vermont castings 360dvs2 fireplace. I am looking for a heat shield that projects out 4-6 inches, which would attach to the lintel to help keep heat from going directly up. Is there such a product or part for this unit?
    1 Answer
    You can look at our wide selection of fireplace hoods.
    on March 1, 2017

    Steve Sydor
    from Guelph Ontario, Canada asked:
    December 20, 2016
    I need a replacement remote control for a majestic stove made by Vermont serial # U21K0003403241 Model # RFSDV34RFN.
    1 Answer
    For replacement parts, please fill out this form.
    Will M.
    on December 20, 2016

    Daniel Samoviski
    from Monrovia, MD asked:
    December 3, 2016
    Are ventless gas stoves limited in the amount of time they can be left burning? Do they emit an odor?
    1 Answer
    It is recommended that vent free gas products be burned for no longer than 4 hours at a time, as moisture levels can build to the point of an uncomfortable atmosphere in the room.
    on December 5, 2016

    M. A. Grissett
    from Alabama asked:
    November 23, 2016
    I would like to have propane gas logs. Dimensions: 32." in the front 20" in the back 19" high and 16" deep. I would like for it to be ventless with a remote.
    1 Answer
    You may use our gas log calculator to view the options that will work with your fireplace opening dimensions.
    Will M.
    on November 23, 2016

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