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Call us at 800-203-1642 Call 1-800-203-1642

Customer Q&A with Product Specialists

Jd asked:
Do the bifolding glass doors open at 180 degrees so they can lie flat to the side of the fireplace?
Do the bifolding glass doors open at 180 degrees so they can lie flat to the side of the fireplace?
Yes, most bi-fold glass doors can do this.
Answered by: Tyler M. - NFI Master Hearth Professional

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1
Wayne B. from saratoga ny asked:
I am interested in a fireplace liner for a superior gas fireplace model #DR-500CMN. Do you have this?
I am interested in a fireplace liner for a superior gas fireplace model #DR-500CMN. Do you have this?
This is not a current model and we cannot advise on the proper part for it.
Answered by: Tyler M. - NFI Master Hearth Professional

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0
Bobbie from Rancho Cucamonga, California asked:
I have a Superior fireplace #N017065; MODEL RD3800; P/N 009365. Can the doors be replaced on this fireplace?
I have a Superior fireplace #N017065; MODEL RD3800; P/N 009365. Can the doors be replaced on this fireplace?
Answered by: Kelsey C.

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3
Becky L. from 74 Carlisle rd Newville PA 17241 asked:
How do I open the glass on a Superior DS-36RP-2 model purchased in 1996?
How do I open the glass on a Superior DS-36RP-2 model purchased in 1996?
The DS-36RP-2 is an older Superior model that is no longer in our current catalog, and we do not have its installation and operating manual or specific glass removal instructions. Removing the glass on a gas fireplace is model-specific, and the correct procedure must come directly from the manufacturer for your exact unit. Superior is now owned by Innovative Hearth Products (IHP), who handles support for legacy Superior parts and is the appropriate contact for your model's manual. You can reach them at 800-655-2008. We apologize that we cannot provide more direct assistance with this older model.
Answered by: Tyler M. on Sep 28, 2026

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About Superior

Superior is an iconic fireplace brand. Now owned by Innovative Hearth Products, this brand has been a leading manufacturer of fireplaces, inserts, stoves, gas log sets, and accessories for any budget for over 40 years. They have a diverse line of wood, gas, and electric-fueled products in designs and sizes that can fit any home decor. Want to know more about Superior, its history, and its products? Check out our Superior (by Innovative Hearth Products) Buyer's Guide!

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