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    Superior (by Innovative Hearth Products)

    A brand of the manufacturer Innovative Hearth Products (IHP), the Superior product line offers a variety of high quality gas and wood burning fireplaces. Innovative Hearth Products is the result of a merger between industry leaders Fireplace Manufacturers Incorporated (FMI) and Lennox Hearth Products. Combining decades of experience with wood burning products by FMI with cutting edge gas burning technology offered by Lennox allows IHP to produce an expansive product line with various levels of feature content. Everything from basic builder units to luxurious fireplace showpieces are available. With so much to offer, Superior is bound to have the perfect product for your fireplace needs.
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    Superior Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    17 Questions & 17 Answers
    Bill W.
    from Kendallville, IN asked:
    December 25, 2019
    We have a Superior fireplace model number HC-38204. We cannot get the flue to stay shut, it feels like it catches when we try to close it but it won’t latch. Any suggestions?
    1 Answer
    Per the manufacturer, you will need to alter the stop slightly by bending it to put some tension on the rod.
    Submitted by: Kathy O. on December 26, 2019

    Dennis R.
    December 17, 2019
    Do you have the thermal couple for svfgl-24vsp-3  model gas fireplace that runs on propane gas?
    1 Answer
    We do not have this part in our inventory. We apologize for the inconvenience.
    Submitted by: Tyler M. - NFI Master Hearth Professional on December 18, 2019

    Carolyn S.
    from Massachusetts asked:
    December 12, 2019
    We're looking at a used coal/wood stove. There is no grate. Could we get that?
    1 Answer
    Unless the stove originally included a grate, no grate should be added. 
    Submitted by: Will M. on December 12, 2019

    from Roselle Park, NJ asked:
    December 5, 2019
    I'm looking for a thermocouple for an SFC non-vented natural gas fireplace model #GASVF-36-N-2. The whole pilot assy. is #H4114 but I only want the thermocouple. Can I get this part?
    1 Answer
    Superior does not offer the thermocouple by itself.
    Submitted by: Owen O. on December 5, 2019

    Matthew A.
    from Harrisburg, PA asked:
    December 4, 2019
    I have the DVR6 CMNS serial# 005758. I am trying to find a thermal coupler for it. Do you have this part?
    1 Answer
    This is not a current Superior model and we do not have any information on it. For further advisement, we recommend contacting the manufacturer directly at 866-328-4537.
    Submitted by: Tyler M. - NFI Master Hearth Professional on December 4, 2019

    John M.
    from Katy, TX asked:
    November 24, 2019
    I have two superior fireplaces model BBV-42RMN and I need new gas control valves for both. Do you sell replacements for the original Honeywell  vs-8510R 2008 valves?
    1 Answer
    Unfortunately, Honeywell no longer manufactures these replacement valves and we would subsequently not be able to offer the parts you are looking for. 
    Submitted by: Will M. on November 26, 2019

    from Panama City Beach, FL asked:
    November 13, 2019
    Is there a replacement for the wood fireplace box blower model no FAK-1500?
    1 Answer
    No, we do not have a direct replacement to the FAK-1500. We apologize for the inconvenience.
    Submitted by: Tyler M. - NFI Master Hearth Professional on November 14, 2019

    from Mandeville, LA asked:
    November 10, 2019

    I just purchased a Superior fireplace, model #BRF-3875. Are there any blowers available?

    1 Answer
    We apologize, but no, we do not offer any blowers that are compatible with your model. 
    Submitted by: Tyler M. - NFI Master Hearth Professional on November 11, 2019

    Michael D.
    from Point Pleasant, NJ asked:
    November 9, 2019
    I have a superior wood burning insert, and I get no heat with the fan kit that came with it. What are your recommendations on buying a new fan kit or blower?
    1 Answer
    Fan kits are model-specific to the various Superior fireplace models on the market.
    Submitted by: Tyler M. - NFI Master Hearth Professional on November 11, 2019

    from Cary, NC asked:
    November 2, 2019

    We have Superior model SSDVR4035CNM. Is it normal that the fireplace flame starts and works properly, stops after 20 minutes, only to start again a few seconds later?

    1 Answer
    This is not a typical performance. We recommend contacting a local technician to service your unit.
    Submitted by: Tyler M. - NFI Master Hearth Professional on November 4, 2019

    Lawrence S.
    from Pungoteague, VA asked:
    November 1, 2019

    I have a Superior Model # RHD-43. Can I buy a new one and use the same chimney?

    1 Answer
    Unfortunately, no. The chimney used on your model cannot be used on a new model, as the pipe specifications have changed.
    Submitted by: Tyler M. - NFI Master Hearth Professional on November 1, 2019

    from Greenville, SC asked:
    October 17, 2019
    Can gas logs be used in the Superior model BCF 4383 fireplace?
    1 Answer
    Yes, they can.
    Submitted by: Owen O. on October 17, 2019

    from Enfield, CT asked:
    October 5, 2019
    We have a superior gas fireplace model DRT3035DMN. How do you clean the side of the fireplace glass?
    1 Answer
    To clean the inside of the front glass, use a non-ammonia based glass cleaner, a 50/50 mixture of white vinegar and water, or a gas fireplace/stove glass cleaner.
    Submitted by: Cortney O. on October 7, 2019

    Kazimierz C.
    from Long Valley, NJ asked:
    October 3, 2019
    I just bought a house with a superior rd4300a fireplace in it. I’m assuming it is a wood-burning fireplace? It does have a gas line hooked up to it as well which based on my research is for decorative gas logs. Can I still use regular wood in it?
    1 Answer
    That is a wood-burning unit.  You would have to remove the gas line, put the insulation back in the conduit and cement the hole in the refractory panel. Basically, you have to return the unit to its original state.  
    Submitted by: Kathy O. on October 4, 2019

    Najjar Construction Inc.
    from sarasota, fl asked:
    March 19, 2019
    We have a superior vented natural gas view (front and back) fireplace #GST - 8500N. Can a blower unit be added to this model so we can get some heat from this unit in the winter time?
    1 Answer
    Unfortunately, a blower is not available for the GST - 8500N.
    Submitted by: Brennan W. on March 19, 2019

    Don A
    from Calgary, Alberta, Can asked:
    March 30, 2018
    I have a Superior double sided model GST-8000 (circa 1993) gas insert fireplace. After a recent renovation, I need a Face/beizel kit for the one side. Would you have anything that would fit this unit? Attached are som pics of the unit.
    1 Answer
    We would not offer any option trim for older Superior fireplaces, however, it appears as though your wall is unfinished and you could cover the area surrounding and leading to the fireplace facing with noncombustible tile or stone after fastening cement board to your stud framing for a finished look.
    Submitted by: Will M. on March 30, 2018

    from Cedartown,Ga. asked:
    February 2, 2018
    I am trying to get information on a Superior fireplace. The date of MFR. code is AF, MODEL # is RD 4300. I need to know if this is a wood burner, or gas logs only. I would also like to check on doors and a blower for this unit. I would like any information you could find on this unit.
    1 Answer
    While doors will be available via custom order, the RD4300 may not be used with a blower. This is indeed a prefabricated wood burning fireplace that may have a gas line installed for using an optional log lighter or vented gas log set.
    Submitted by: Will M. on February 2, 2018

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