39 Questions &
39 Answers
Robert H.
from Pidgeon Forge, TN asked:
September 29, 2023
Where can I find a draft shield that can be used with this unit?
1 Answer
Here is a link to the draft shield kit for this unit.
Submitted by:
Cody S.
on September 29, 2023
Most Helpful Answer
Amy
from Georgia asked:
January 21, 2023
Is there a heat deflecting hood of some sort included with this model?
1 Answer
The fireplace hood is a standard feature included with the fireplace.
Submitted by:
Aaron D.
on January 23, 2023
Most Helpful Answer
Tracy
from Michigan asked:
November 30, 2022
Is there any way to make the flame higher than the highest setting?
1 Answer
If the knob is on the highest setting, that is as much flame as you will get. One factor that could slightly diminish flame height is insufficient gas pressure.
Submitted by:
Tyler M.
on November 30, 2022
Most Helpful Answer
Amy G.
from Georgia asked:
November 29, 2022
Does this fireplace come with a screen cover?
1 Answer
No, there is not a screen but it does have an optional draft guard.
Submitted by:
Kathy O.
on November 29, 2022
Most Helpful Answer
Can I place our TV above this fireplace as is?
1 Answer
No, if you want to install a television above this unit, we would recommend either placing it above a mantel (which would need to be installed to the proper clearance requirements) or recessing the television in the wall above the noncombustible area required around the fireplace. Please note, however, that no television manufacturer will honor the warranty if the unit suffers heat damage from a fireplace.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on September 6, 2022
Most Helpful Answer
Can a temp be set?
1 Answer
This unit has a full-function remote system that includes the ability to control the unit by the thermostat.
Submitted by:
Cody S.
on June 1, 2022
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William S
from Red Lodge, MT asked:
May 30, 2022
Does this unit have battery backup for ignition?
1 Answer
This fireplace is equipped with a battery backup. If the power was to go out on the fireplace, the battery backup allows the fireplace to remain operational.
Submitted by:
Ashley H.
on May 31, 2022
Most Helpful Answer
Tim P.
from Atlanta, GA asked:
August 7, 2021
Is this considered a zero clearance fireplace when it comes to flooring?
1 Answer
This fireplace has a 0" clearance to combustible flooring.
Submitted by:
Aaron D.
on August 9, 2021
Most Helpful Answer
Alan L
from Maryland asked:
April 18, 2021
Is it possible to get in orange or yellow flame?
1 Answer
Yes, there is an air shutter that can be adjusted on the burner. However, this adjustment should be performed by a fireplace professional.
Submitted by:
Aaron D.
on April 19, 2021
Most Helpful Answer
Jerald M
from Oklahoma City, OK asked:
February 17, 2021
Does this unit have a glass cover so animals cannot get into it?
1 Answer
This is a vent-free appliance and does not have a glass front on it.
Submitted by:
Aaron D.
on February 18, 2021
Most Helpful Answer
Michael F
from Jacksonville, FL asked:
February 17, 2021
Is this suitable for exterior use? What is shipping weight?
1 Answer
No, this model is not suitable for use outdoors, though we have several similar options from Superior, Empire and Kingsman. You can see our full selection of outdoor fireplaces here. The shipping weight is about 275 lbs.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on February 17, 2021
Most Helpful Answer
Paul S
from Wayland NY asked:
January 23, 2021
How many sf will this 39000 btu heater heat?
1 Answer
This will heat about 1100 square feet.
Submitted by:
Brennan W.
on January 24, 2021
Most Helpful Answer
Tom
from Smith Mt Lake, VA asked:
December 20, 2020
What is the minimum size space this unit can safely be placed in?
1 Answer
This unit is rated to heat an area of up to 1,100 square feet. The manufacturer does not provide a minimum square footage.
Submitted by:
Aaron D.
on December 21, 2020
Most Helpful Answer
Evelyn
from Manassas, VA asked:
November 21, 2020
Does this have a glass front? Is it good for heating?
1 Answer
No, this unit has no glass front, Any vent-free gas fireplace will provide good supplemental heat.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on November 23, 2020
Most Helpful Answer
Tim P
from Aurora, IN asked:
April 26, 2020
How much propane does this use?
1 Answer
This fireplace would use 1.8 lbs of liquid propane per hour.
Submitted by:
Will M.
on April 28, 2020
Most Helpful Answer
Chris
from PA asked:
January 19, 2020
How do you start after a power outage?
1 Answer
This unit has a built-in battery back-up pack connected to the electronics, so the fireplace should be able to come on without additional steps in the event of a power outage.
Submitted by:
Brennan W.
on January 20, 2020
Most Helpful Answer
Faith S.
from Spruce Grove. AB asked:
December 9, 2019
Does this fireplace have a blower to disperse heat?
1 Answer
No, this fireplace does not offer a blower.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on December 9, 2019
Most Helpful Answer
James
from Michigan asked:
October 2, 2019
Is there a limit on how low this unit can be mounted?
1 Answer
Please refer to the installation instructions listed
here on page 11.
Submitted by:
Kathy O.
on October 3, 2019
Most Helpful Answer
Gary
from Columbus, OH asked:
July 18, 2019
Is there a glass shield/door to protect someone (kids) from touching the open flame and glass beads?
1 Answer
Like many vent free units, there is no option for a full glass front on this unit.
Submitted by:
Owen O.
on July 19, 2019
Most Helpful Answer
bobby
from 27407 asked:
May 28, 2019
Is a mantle required if you put a tv above the fireplace? May be a silly question, but we have been told that a mantle is not required.
1 Answer
While a mantel is not required, it is recommend simply because it can act as a shield to prevent excess heat from reaching the bottom of the television. One alternative is to recess the television into a wall cavity above the unit.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on May 29, 2019
Most Helpful Answer
John T.
from 38305 asked:
April 18, 2019
I am planning to mount a TV above the fireplace. What is the required clearance from the top of the fireplace to the bottom of the TV?
1 Answer
There is no specific clearance requirement between the fireplace and a TV, as there's no particular way to test for that outside the general clearances to combustibles. It is recommended that a mantel be installed between the unit and a TV. Below, I've linked an article written by one of our technicians that gives some insight into installation of a fireplace with a TV mounted above:
<a href="https://www.efireplacestore.com/fireplaces-tv-coexist.html">The Best Tips to Make Your Fireplace and TV Coexist</a>
Submitted by:
Brennan W.
on April 18, 2019
Most Helpful Answer
Maggie
from Germantown, TN asked:
April 1, 2019
Will this fireplace put off as much heat as a standard ventless gas fireplace?
1 Answer
It will indeed. This unit can heat up to 1100 square feet.
Submitted by:
Brennan W.
on April 2, 2019
Most Helpful Answer
Kay
from NY asked:
March 15, 2019
Can a noncombustible material be installed over the black part of the face without affecting the ability to service the fireplace in the future. I want to finish a one way fireplace similarly to the see through one in the product picture.
1 Answer
Yes, noncombustible material can be used over the black face of this fireplace up to the opening, with room left for the access panel to service the unit.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on March 15, 2019
Most Helpful Answer
Mary
from Port Arthur, TX asked:
July 19, 2018
Can I use crushed glass instead of glass pebbles in this unit?
1 Answer
No, this fireplace is only tested and listed for use with the clear glass pebbles.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on July 19, 2018
Most Helpful Answer
David C
from Milton asked:
June 1, 2018
What are the framing dimensions? Can it be installed directly on the floor?
1 Answer
Yes, this fireplace can be installed directly on the floor, and the bottom of the fireplace opening would be just over 7" from the bottom of the unit. The framing dimensions required for this model are as follows: 53.25" wide, 38" high and 17.5" deep. I have attached a diagram showing these framing dimensions as well.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on June 1, 2018
Most Helpful Answer
Brian C
from Kansas City asked:
April 13, 2018
Can fake logs be installed in this vent free unit instead of glass beads?
1 Answer
This model is not approved for use with an optional decorative log set and we currently do not carry any see-through vent free linear models that offer an optional decorative log set.
Submitted by:
Will M.
on April 13, 2018
Most Helpful Answer
David
from Pensacola Florida asked:
February 7, 2018
What is the weight of this particular item?
1 Answer
This fireplace weighs 275 lbs.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on February 7, 2018
Most Helpful Answer
Wyndi
from Collierville, TN asked:
November 17, 2017
Does this fireplace have a glass front?
1 Answer
Vent free units do not have glass fronts, as this is how they obtain air needed for combustion.
Submitted by:
Owen
on November 17, 2017
Most Helpful Answer
Brian
from GA asked:
October 30, 2017
Can artificial driftwood logs rated for gas fireplaces be used with this fireplace?
1 Answer
Only ventless gas log sets may be used with this fireplace.
Submitted by:
Kelsey C.
on October 31, 2017
Most Helpful Answer
Amalia
from NY asked:
October 20, 2017
Is it gas or electric?
1 Answer
This is a gas unit that can utilize either natural gas or propane.
Submitted by:
Brennan W.
on October 20, 2017
Most Helpful Answer
Dan
from Denver, CO asked:
September 25, 2017
Can this be converted to propane use?
1 Answer
Unfortunately, no ventless systems may be converted.
Submitted by:
Will M.
on September 26, 2017
Most Helpful Answer
Don
from Omaha, NE asked:
June 16, 2017
Are you aware of any retrofitting options that can actually add a vent to it to exhaust some of the heat?
1 Answer
There are no retro-fitting options, but you could add a surface mount canopy hood or a mantel between the TV and opening of the fireplace to reduce the heat to your electronics.
Submitted by:
Kelsey C.
on June 16, 2017
Most Helpful Answer
David
from Jackson, OH asked:
April 6, 2017
Would I be able to safely install this fireplace with drywall surrounding it entirely?
1 Answer
You must install the included cement board at the top and sides of this fireplace as shown on page 8 of the
installation manual.
Submitted by:
Will M.
on April 7, 2017
Most Helpful Answer
Scott
from Scottsdale, AZ asked:
February 10, 2017
Can this unit be installed in an exterior Ramada?
1 Answer
This unit is not approved for outdoor installation.
Submitted by:
Brennan W.
on February 10, 2017
Most Helpful Answer
Eileen
from Greenville, SC asked:
November 10, 2016
Can you put as much glass as you want, as long as you do not cover the flame area?
1 Answer
Correct. Glass media of any shape or thickness can be added to the media tray, as long as the burner area is not compromised.
Submitted by:
eFireplaceStore
on November 10, 2016
Most Helpful Answer
Chris
from mccoycr75@gmail.com asked:
November 5, 2016
How high can the flames get?
1 Answer
Maximum flame height on this model is approximately 6 inches.
Submitted by:
eFireplaceStore
on November 7, 2016
Most Helpful Answer
Randy
from Marion, LA asked:
March 24, 2016
What is the height of the opening of this Superior 43" fireplace?
1 Answer
The viewing area is 16 9/32" high.
Submitted by:
Chris C.
on March 24, 2016
Most Helpful Answer
Charmi
from Princeton, NJ asked:
April 21, 2015
Is this Superior 43" linear fireplace listed with an independent testing agency? Is that what the PFS rating is?
1 Answer
Yes, this unit is tested to PFS and NFI standards.
Submitted by:
Brennan W.
on April 21, 2015
Most Helpful Answer
David
from Boston, MA asked:
September 30, 2014
Does this fireplace require air from the outside? Does this fireplace include a blower? What are the dimensions (43" W x ?H x ?D) for both the fireplace and outside trim?
1 Answer
This unit does not require external combustion air, however it must be installed into a room that meets the volume requirements. These requirements are outlined in the manual. Because this is a smooth face model, it does not have provisions for a blower.
The physical opening on this unit is 16 inches tall by 43 inches wide. The framing dimensions are 53 1/4 inches wide, 38 inches tall, and 15 1/4 inches deep. The optional decorative trims measure 58 5/8" wide x 30 9/16" tall x 1 1/8" deep.
Submitted by:
eFireplaceStore
on September 30, 2014
Most Helpful Answer