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    Insert Parts & Accessories Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    4 Questions & 4 Answers
    Joe R.
    from Prior Lake, MN asked:
    January 22, 2020
    Do you sell glass window replacements for model 36BDVRRN?
    1 Answer
    No, this is not a current model and we do not offer any parts for it. We apologize for the inconvenience.
    Submitted by: Tyler M. - NFI Master Hearth Professional on January 23, 2020

    Frank S
    from Burlington, WI asked:
    October 31, 2019
    The glass doors on my see-through insert fireplace are falling out of their openings. I need the mounting brackets that hold the doors in the fireplace frame.
    1 Answer
    We apologize, but we do not sell individual parts for glass doors, just entire glass door assemblies.
    Submitted by: Tyler M. - NFI Master Hearth Professional on October 31, 2019

    Ken W.
    from Ione, WA asked:
    October 27, 2019
    I have a Welenco wood insert. I need the on and off switch which also controls the speed of the blowers, do you have this?
    1 Answer
    We do not carry parts or accessories that would be compatible with this brand.
    Submitted by: Will M. on October 29, 2019

    Lynn Wiberg
    from South Jordan, Utah asked:
    November 16, 2016
    How do I clean the glass? Attached are photos of the glass and name plate.
    1 Answer
    We would suggest one of our glass cleaners such as the Stove Bright Gas Appliance Glass Cleaner - 43600.
    Submitted by: Brennan W. on November 17, 2016

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