Enhance A Fire Designer Birch Gas Fire Pit Log Set

Your satisfaction is our utmost priority. We will do our best to satisfy your requirements. We offer a 30-Day Limited Money Back Guarantee return policy. Any unused, resalable merchandise in original condition and in original packaging may be returned for a refund within 30 days of the order date. The returned item must be in the original box with all paperwork. The item must be unused and unopened. We will refund the product price only. Inbound and outbound shipping costs will not be refunded. Orders processed with discounted or free shipping will not have the initial shipping cost refunded. The customer will pay the return shipping cost.

If the item has been used or tested in any way, it can be returned if in a resalable condition and within 30 days from the date of purchase. It must be in its original box, and all manuals, warranties, accessories, and packing materials must be included. Any media/electronic products are not returnable if they have been opened. Any fireplace or patio item, no matter the fuel type (gas, wood, ethanol or gel) that has been burned, used or installed is not returnable for any reason. Any returnable items that have been opened or used will incur a restocking charge of 15% of that item's price (storage sheds will incur a 20% restocking charge). All items that are shipped via freight will be charged a 15% restocking fee regardless if they have been opened or not. The customer will also incur the expense of all shipping charges, even if the order was sent with free or discounted shipping. Inbound and outbound shipping costs will not be refunded. Orders that received discounted or free shipping will be charged for initial shipping cost as well as return shipping cost. Any returns shipped via freight collect to the return address will be refused and returned to shipper. We will not cover the return shipping fees.

It is the responsibility of the customer to return the product in the same new/undamaged condition in which it was received. Please be sure to insure your return, as any return product received damaged in shipping will not be eligible for a credit. We are not responsible for items received damaged. The customer will need to file an insurance claim with the carrier for damaged items and to be reimbursed for the insured amount.

PLEASE NOTE: Items that have been damaged due to the weather will not be covered under the manufacturer's warranty and are not returnable at any time. Custom orders are not returnable, including but not limited to Custom Canopies, Banners and Flags.