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Customer Q&A with Product Specialists

Barbara C. from California asked:
Can you make a fixed glass panel for a corner masonry fireplace?
Can you make a fixed glass panel for a corner masonry fireplace?
We do not offer custom glass panels, unfortunately. We apologize for the inconvenience.
Answered by: Tyler M. - NFI Master Hearth Professional

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Patrick P. from Loudon, TN asked:
I am looking at your glass doors with the slide screens inside for a masonry fireplace. I was told that you couldn't have a fire burning and close the glass doors without buying a more expensive glass. The PDF manual for the doors say to close them when e
I am looking at your glass doors with the slide screens inside for a masonry fireplace. I was told that you couldn't have a fire burning and close the glass doors without buying a more expensive glass. The PDF manual for the doors say to close them when e
The glass doors can indeed be closed while the fire is still burning, however we recommend to cease adding fuel at least an hour before you intend to close them. The doors will be warm enough to prevent thermal shock, which could lead to breakage.
Answered by: eFireplaceStore

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Randy R. from Lake Crystal, MN asked:
I need to replace the glass in both of my fireplace doors, as the left one is cracked and missing pieces. Is this possible, and can you provide a cost estimate? I understand that I will need to provide the physical dimensions for accuracy.
I need to replace the glass in both of my fireplace doors, as the left one is cracked and missing pieces. Is this possible, and can you provide a cost estimate? I understand that I will need to provide the physical dimensions for accuracy.
To replace the glass in your fireplace doors, we need to match the correct replacement door assembly to the exact manufacturer and model number of your fireplace, not just the opening dimensions. Different units with the same opening size can require different door kits. Most manufacturers offer replacement glass only as part of a complete door assembly (which includes the frame, glass, and gasket), rather than as separate glass panes. This is because panes that haven't shared the same heat exposure might behave differently after installation.

You can usually find the manufacturer name and model number on a metal or foil data plate located inside the firebox, often on an inner side wall or behind the lower louver or trim panel at the base of the opening. Here is our guide to finding it: How to Find Your Fireplace Model and Serial Number. Once you provide us with this information, we can confirm the availability of a replacement door assembly for your unit and give you a cost estimate.
Answered by: Tyler M. on Sep 29, 2026

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Mb from VA asked:
Can you create a custom fireplace screen in a Rumsford style with brass handles? The standard sizes are not suitable as the opening is slightly taller and wider than available options. If custom sizes are possible, please let me know the estimated production time. I can provide exact measurements if needed.
Can you create a custom fireplace screen in a Rumsford style with brass handles? The standard sizes are not suitable as the opening is slightly taller and wider than available options. If custom sizes are possible, please let me know the estimated production time. I can provide exact measurements if needed.
We are unable to fabricate custom-sized fireplace screens, and therefore cannot build a Rumsford-style screen to your specific dimensions. We apologize for any inconvenience. Our only custom-built option in this category is the Custom Firescreen masonry fireplace doors, which are made to order. These doors are available in frame widths from 30 to 45 inches and frame heights from 21 3/4 to 31 3/4 inches, with smoked chrome or stainless steel finishes. Please note that these are doors, not screens, and brass is not offered as a finish. You are welcome to browse our full range of stock Fireplace Screens to see if a larger standard size might fit your opening.
Answered by: Sid G. on Aug 17, 2026

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About Fireplace Doors & Screens

Did you know that adding fireplace doors can add safety to your fireplace? Or maybe you need to replace your existing fireplace glass doors? Either way, we have you covered! Glass fireplace doors add form and function to your fireplace. So let us help you find the right fireplace door for you, including a helpful Fireplace Doors & Screens Buyer's Guide written by our own NFI-certified technicians!

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