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Customer Q&A with Product Specialists

Barbara C. from California asked:
Can you make a fixed glass panel for a corner masonry fireplace?
Can you make a fixed glass panel for a corner masonry fireplace?
We do not offer custom glass panels, unfortunately. We apologize for the inconvenience.
Answered by: Tyler M. - NFI Master Hearth Professional

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1
Patrick P. from Loudon, TN asked:
I am looking at your glass doors with the slide screens inside for a masonry fireplace. I was told that you couldn't have a fire burning and close the glass doors without buying a more expensive glass. The PDF manual for the doors say to close them when e
I am looking at your glass doors with the slide screens inside for a masonry fireplace. I was told that you couldn't have a fire burning and close the glass doors without buying a more expensive glass. The PDF manual for the doors say to close them when e
The glass doors can indeed be closed while the fire is still burning, however we recommend to cease adding fuel at least an hour before you intend to close them. The doors will be warm enough to prevent thermal shock, which could lead to breakage.
Answered by: eFireplaceStore

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0
Mb from VA asked:
Can you create a custom fireplace screen in a Rumsford style with brass handles? The standard sizes are not suitable as the opening is slightly taller and wider than available options. If custom sizes are possible, please let me know the estimated production time. I can provide exact measurements if needed.
Can you create a custom fireplace screen in a Rumsford style with brass handles? The standard sizes are not suitable as the opening is slightly taller and wider than available options. If custom sizes are possible, please let me know the estimated production time. I can provide exact measurements if needed.
We are unable to fabricate custom-sized fireplace screens, and therefore cannot build a Rumsford-style screen to your specific dimensions. We apologize for any inconvenience. Our only custom-built option in this category is the Custom Firescreen masonry fireplace doors, which are made to order. These doors are available in frame widths from 30 to 45 inches and frame heights from 21 3/4 to 31 3/4 inches, with smoked chrome or stainless steel finishes. Please note that these are doors, not screens, and brass is not offered as a finish. You are welcome to browse our full range of stock Fireplace Screens to see if a larger standard size might fit your opening.
Answered by: Sid G. on Aug 17, 2026

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Steven E. from Tenafly NJ. asked:
I believe I may have one of your fireplace door sets. It has magnets around which the inner screen frames are cut out, and these magnets are supposed to keep the doors closed. The magnets have lost their magnetism and no longer keep the doors closed. Does this sound like a design you offer?
I believe I may have one of your fireplace door sets. It has magnets around which the inner screen frames are cut out, and these magnets are supposed to keep the doors closed. The magnets have lost their magnetism and no longer keep the doors closed. Does this sound like a design you offer?
Hello, the design you're describing with magnets to close the inner screen frames does sound familiar. However, eFireplaceStore does not offer fireplace doors with magnetic closures for the inner screen frames. Customers seeking this style have often found brands like Portland Willamette to be known for producing magnetic style doors. If you are considering replacing your fireplace doors, please provide the manufacturer name and model number of your fireplace. Doors for manufactured units are specific to the model, not just dimensions. This information is typically found on a metal plate inside your fireplace opening.
Answered by: Brennan W. on Jun 01, 2026

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About Fireplace Doors & Screens

Did you know that adding fireplace doors can add safety to your fireplace? Or maybe you need to replace your existing fireplace glass doors? Either way, we have you covered! Glass fireplace doors add form and function to your fireplace. So let us help you find the right fireplace door for you, including a helpful Fireplace Doors & Screens Buyer's Guide written by our own NFI-certified technicians!

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