HR Tech USA 44 Inch Large Glazed Stoneware Multi-Fuel Chimenea

Dear Allen, We are very sorry to hear that your HR Tech USA 44 Inch Large Glazed Stoneware Multi-Fuel Chimenea arrived broken into 6 pieces. We understand how disappointing this must be, and we want to help resolve this for you as quickly as possible. As previously communicated, please complete our online claim form at this link: . This form will allow you to provide all necessary information, including pictures of the damage and the packaging, which is crucial for processing a carrier claim on your behalf. Your eFireplaceStore Order Number is 719841, and the billing zip code on file is 98332, which you can use to pre-fill some of the information. Once submitted, our claims department will review the information and work with the carrier to resolve this issue. Thank you for your patience and understanding.