Simplifire 36 Inch Wall Mounted Electric Fireplace with Format Floating Mantel

Hello David, I'm sorry to hear you're experiencing an issue with your Simplifire 36 Inch Wall Mounted Electric Fireplace with Format Floating Mantel. It's common for heaters to emit a slight odor when first used due to dust burning off. However, if the smell persists or is concerning, we can explore this further.

Your purchase in November 2025 is indeed covered under the manufacturer's warranty. To initiate a claim, please visit our warranty page and select 'Defect' to complete the required form. Please have your order details readily available.

In the meantime, for the burning smell, ensure the fireplace is unplugged or switched off at the circuit breaker. Allow it to cool for 15 minutes, then restore power and turn the appliance back on. If the smell continues, it might indicate an issue with the heater assembly. We can provide further assistance once the warranty claim is submitted.

Yes, this fireplace is cool to the touch with only the light effects. When the heating element is running, the only area that gets hot is at the top center of the fireplace, where the heating element is located.

Unfortunately, this mantel is not available in black.