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Customer Q&A with Product Specialists

Patricia from Maryland asked:
Do you have glass doors for model # FAK1500?
Do you have glass doors for model # FAK1500?
The number FAK1500 references the Forced Air Kit 1500 model, which is the blower assembly for the fireplace. To check for compatible glass doors, please reply to this email with the manufacturer's name and model number of the fireplace unit itself. We can then gladly assist you in finding the correct set of doors for your specific model. For help locating your fireplace's serial number, please visit: www.efireplacestore.com/how-to-find-serial-numbers.html
Answered by: Aaron D. on Apr 03, 2026

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Rainier D. from Virginia asked:
Hi Rainier, I'm writing to see if you have a glass door for the fireplace shown in the uploaded image.
Hi Rainier, I'm writing to see if you have a glass door for the fireplace shown in the uploaded image.
I am sorry, we do not have any parts available for this model.
Answered by: Tyler M. on Jan 29, 2026

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Douglas S. from Ocala, Florida asked:
Can I order an electric log set for Superior 40" DV see thru?
Can I order an electric log set for Superior 40" DV see thru?
No, an electric log set cannot be installed inside a direct vent gas fireplace.
Answered by: Tyler M. - NFI Master Hearth Professional

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Robert K. from Lakeville Pa asked:
Do you have a cast-iron facade for model DRT-3033REN
Do you have a cast-iron facade for model DRT-3033REN
No, we do not have a cast iron front for the DRT3033 fireplace.
Answered by: Tyler M. - NFI Master Hearth Professional

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