33 Questions &
38 Answers
Ronald F.
from Camarillo, CA asked:
February 4, 2023
Will this work with fireplace dimensions 32" FW x 18" RW x 14.5" D?
1 Answer
No, that requires a minimum rear width of 22 inches and a depth of 15 inches.
Submitted by:
Kathy O.
on February 6, 2023
Most Helpful Answer
Russ
from Barrington, IL asked:
January 21, 2023
Is the Dimplex 25" available in birch with an ember mat?
1 Answer
The birch logs are available as an upgrade and the unit does come with an ember mat.
Submitted by:
Kathy O.
on January 23, 2023
Most Helpful Answer
Shirley P.
from Gastonia, NC asked:
December 6, 2022
Is it safe to use an extension cord if necessary?
1 Answer
The manual states to never use this appliance with an extension cord.
Submitted by:
Cody S.
on December 6, 2022
Most Helpful Answer
Pat B
from Spokane Valley, WA asked:
February 16, 2022
Does this come with the ash mat included?
1 Answer
Yes, the ash/ember mat is included with this log set.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on February 16, 2022
Most Helpful Answer
Chuck
from Dayton, OH asked:
January 26, 2022
Is there a distinct difference between the 4 brightness levels?
1 Answer
Yes, each level is slightly brighter than the level below it.
Submitted by:
Devon P.
on January 27, 2022
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Alan W
from Villas, NJ asked:
January 18, 2022
Can I trim two inches off the plastic screen?
1 Answer
Modification of the screen is not recommended.
Submitted by:
Devon P.
on January 20, 2022
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Suzanne G
from Fort-Coulonge, QC asked:
January 9, 2022
I need an extension cord because the plug-in is too short; What kind of extension do I need?
1 Answer
Any standard 120 volt extension cord would be fine for use with this set.
Submitted by:
Brennan W.
on January 9, 2022
Most Helpful Answer
Sarah C
from Pottsville, PA asked:
January 3, 2022
Does this come in a 36 inch?
1 Answer
It is not available in a 36-inch size. We carry the 20-inch and the 25-inch.
Submitted by:
Kathy O.
on January 3, 2022
Most Helpful Answer
Kent
from Findley Lake, NY asked:
December 1, 2021
Which log set is shown in the photo?
1 Answer
The Hardwood log set is the one shown in the main photo on this item page.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on December 1, 2021
Most Helpful Answer
Sharon M
from Ethel, LA asked:
November 4, 2021
Can this electric log set illuminate with the heater being used at the same time?
2 Answers
Yes, the flames can be on along with the heater simultaneously.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on November 4, 2021
Most Helpful Answer
Absolutely. The heater has two settings and it does a pretty good job
Submitted by:
Rich
on November 4, 2021
from Bowling Green, OH
Most Helpful Answer
Alexis
from Okc asked:
October 21, 2021
Does it come with a remote?
1 Answer
Yes, there is a multi-function remote control included with this log set.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on October 21, 2021
Most Helpful Answer
KB
from Kodiak, AK asked:
September 15, 2021
Can I get this log set without the ember mat?
1 Answer
No, the ember mat is included. It does not need to be used if not preferred, however.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on September 15, 2021
Most Helpful Answer
Ruby H.
from New Kent, VA asked:
June 9, 2021
I have a pre-fab gas log insert which we are pulling out and installing an electric log set. Since I don't have a chimney when pulling out the gas log insert we were going to have the inside just tiled with slate. Is this safe for electric logs or do we need fire brick?
1 Answer
You could just use the slate tile inside of the opening, firebrick is not required for the electric fireplaces. However, please follow the instructions in the installation manual for the specific appliance that you are installing.
Submitted by:
Aaron D.
on June 9, 2021
Most Helpful Answer
Karen W.
from Pine Bush, NY asked:
May 5, 2021
Does this come with an ember mat?
1 Answer
Yes, the ember mat is included.
Submitted by:
Aaron D.
on May 6, 2021
Most Helpful Answer
Roberta
from St. Louis, MO asked:
May 3, 2021
Is this Dimplex Revillusion give as realistic flame as the Dimplex Optic Myst open-hearth style? Does this Revillusion come in a large log set size?
1 Answer
In my opinion, yes, the Revillusion has a more realistic flame representation than the Opti-Myst log sets. This 25" set is indeed the largest such one offered by Dimplex.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on May 3, 2021
Most Helpful Answer
Powell
from Nashville, TN asked:
April 24, 2021
Does this model crackle?
1 Answer
No, there is no crackle effect available for this log set.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on April 26, 2021
Most Helpful Answer
Powell
from Nashville, TN asked:
April 24, 2021
Does this log set crackle?
3 Answers
No, there is no crackle effect available for this log set.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on April 26, 2021
Most Helpful Answer
There is no crackle sound however occasionally we’ll play fire/crackle sounds on a Bluetooth speaker and place it near the “fire”.
Submitted by:
Lindsey
on April 27, 2021
from Los Angeles, CA
Most Helpful Answer
No, there is no sound.
Submitted by:
Dave M.
on April 28, 2021
from Boston, MA
Most Helpful Answer
Jean
from Fort Wayne, IN asked:
April 13, 2021
Can the plastic shield be removed from the logs, or does that ruin the effect of the fire, or cause a problem with the heater?
1 Answer
The plastic shield is not designed to be removed.
Submitted by:
Aaron D.
on April 13, 2021
Most Helpful Answer
Geoege
from Knoxville, TN asked:
February 23, 2021
Does this log set come with the firebox insert that goes in my existing fireplace?
1 Answer
No, there is no firebox included with this log set.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on February 23, 2021
Most Helpful Answer
Roger M
from Jacksonville, FL asked:
February 23, 2021
Does this unit come with a thermostat?
3 Answers
No.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on February 23, 2021
Most Helpful Answer
No, but it has settings for heat of off, low, and high. We generally keep our heat off unless there’s a chill in the room.
Submitted by:
Rich
on February 24, 2021
from Bowling Green, OH
Most Helpful Answer
It does not. It provides some heat but not enough to fill our living room. That’s ok with us. We love the look and the doggie bed sits near it where our dog loves to lay next to it.
Submitted by:
Lindsey
on February 24, 2021
from Los Angeles, CA
Most Helpful Answer
Rickey T
from Illinois asked:
February 13, 2021
Do these logs come with the hardwire option?
1 Answer
They do not come with a hardwire option. Because they do not secure to the box opening a cord is recommended. An outlet may be installed in the "fireplace" per local codes behind the logs to hide the cord.
Submitted by:
Nevins P.
on February 14, 2021
Most Helpful Answer
Sonya B
from Newton, NC asked:
January 28, 2021
Must the logs be used in a Revillusion firebox or may I use them alone in my fireplace?
1 Answer
No, these can not be used in anything other than that particular electric fireplace.
Submitted by:
Owen O.
on January 28, 2021
Most Helpful Answer
Roger
from Crystal River, FL asked:
January 18, 2021
What is the width of just the Mirage flame panel?
1 Answer
The width of the mirage flame panel is 23 5/8".
Submitted by:
Brennan W.
on January 21, 2021
Most Helpful Answer
Julie
from Indianapolis, IN asked:
December 17, 2020
Is there a crackling sound accessory that goes with this?
1 Answer
Unfortunately, no, there is no crackling or any other audio accessory to go with this log set.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on December 17, 2020
Most Helpful Answer
Mia H
from Sacramento, CA asked:
December 3, 2020
Do the flames change colors?
1 Answer
No, the flames do not change color on this log set.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on December 4, 2020
Most Helpful Answer
Mia H
from Sacramento, CA asked:
December 3, 2020
Does this provide a crackling sound?
1 Answer
No, and there is no sound accessory available for this log set.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on December 4, 2020
Most Helpful Answer
Does this come with the ash mat?
1 Answer
Yes, the ember mat is included.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on November 25, 2020
Most Helpful Answer
Rich
from Bowling Green, OH asked:
November 21, 2020
Does the RLG25 for this price include the "glowing embers" on the ground?
1 Answer
Yes.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on November 23, 2020
Most Helpful Answer
Joan M
from Henderson, NV asked:
November 15, 2020
Can you insert the logs in a wooden cabinet?
1 Answer
No, this log set requires a fireplace or firebox for installation.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on November 17, 2020
Most Helpful Answer
Karen N.
from Prospect, KY asked:
September 17, 2020
How long is the electrical cord? May I use an extension cord with this if it is not long enough?
1 Answer
The cord is 5'11.5" and an extension cord can be used but it has to exceed requirements of 120 volts, 1500 watts and 12.5 amps.
Submitted by:
Kathy O.
on September 18, 2020
Most Helpful Answer
Lynne P
from Surprise, AZ asked:
June 12, 2020
Can these be used outside?
1 Answer
No, this is not suitable for use outdoors and we do not offer any outdoor electric log sets.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on June 12, 2020
Most Helpful Answer
Carlo G.
from Redding, CA asked:
April 13, 2020
How large of a room will this heat?
1 Answer
With standard 8' ceiling height, this would heat approximately 146 square feet.
Submitted by:
Will M.
on April 13, 2020
Most Helpful Answer
Terry V.
from 32141 asked:
October 7, 2019
Will these logs work in a 3 sided fireplace.
1 Answer
No, these logs are only suitable for use with a traditional, one-sided fireplace. We do not offer any electric log sets for multi-sided fireplaces at this time. We apologize for the inconvenience.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on October 7, 2019
Most Helpful Answer