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Customer Q&A with Product Specialists

Ron from wayne, mi. asked:
Where can I find a Dimplex remote control replacement?
Where can I find a Dimplex remote control replacement?
For individual parts of Dimplex models, we recommend contacting the manufacturer directly at 888-346-7539.
Answered by: Tyler M. - NFI Master Hearth Professional

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Cathy from Virginia Beach, VA asked:
Can the brass trim above the glass door on the Optiflame electric fireplace, serial # 17304D14 09 be removed? Is the glass door necessary when there are screens that can be pulled together behind the glass?
Can the brass trim above the glass door on the Optiflame electric fireplace, serial # 17304D14 09 be removed? Is the glass door necessary when there are screens that can be pulled together behind the glass?
We can only reference the installation instructions. For details on the installation and operation of Dimplex models, we recommend contacting the manufacturer directly at 888-346-7539.
Answered by: Tyler M. - NFI Master Hearth Professional

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Marty from Augusta GA asked:
Where can I get Model 47-1010-T remotes?
Where can I get Model 47-1010-T remotes?
For individual parts of Dimplex models, we recommend contacting the manufacturer directly at 888-346-7539.
Answered by: Tyler M. - NFI Master Hearth Professional

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