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    Dimplex Fireplace Inserts Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    3 Questions & 3 Answers
    from Richmond, TX asked:
    July 14, 2021
    How deep is the Dimplex DFI2310 Deluxe 23" Electric Fireplace Insert?
    1 Answer
    The product dimensions are 37 1/4" wide x 26 5/8" high x 12 1/8" deep.
    Submitted by: Kathy O. on July 14, 2021

    Marcia H.
    from Floyds Knobs, IN. asked:
    February 8, 2020

    I'm trying to find Dimplex Model # DLGM 29 Opti Myst insert. Do you carry this?

    1 Answer
    Unfortunately, we have been informed that the DLGM29 insert has been discontinued. We apologize for the inconvenience.
    Submitted by: Tyler M. - NFI Master Hearth Professional on February 10, 2020

    Joyce E.
    from North Dakota asked:
    December 12, 2019

    The fireplace does not come on with the remote. Put in new batteries still does not work. Any suggestions?

    1 Answer
    There could be a few issues causing this. It would be best if you were to call us at 888-346-7539. We can have a tech assist you. Please have you make/model and serial number available.

    Submitted by: Owen O. on December 13, 2019

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