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Dimplex Fireplace Inserts

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Customer Q&A with Product Specialists

Sharon from Richmond, texas asked:
How deep is the Dimplex DFI2310 Deluxe 23" Electric Fireplace Insert?
How deep is the Dimplex DFI2310 Deluxe 23" Electric Fireplace Insert?
The product dimensions are 37 1/4" wide x 26 5/8" high x 12 1/8" deep.
Answered by: Kathy O.

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Marcia H. from Floyds Knobs, INDIANA asked:
I'm trying to find Dimplex Model # DLGM 29 Opti Myst insert. Do you carry this?
I'm trying to find Dimplex Model # DLGM 29 Opti Myst insert. Do you carry this?
Unfortunately, we have been informed that the DLGM29 insert has been discontinued. We apologize for the inconvenience.
Answered by: Tyler M. - NFI Master Hearth Professional

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Joyce E. from North Dakota asked:
The fireplace does not come on with the remote. Put in new batteries still does not work. Any suggestions?
The fireplace does not come on with the remote. Put in new batteries still does not work. Any suggestions?
There could be a few issues causing this. It would be best if you were to call us at 888-346-7539. We can have a tech assist you. Please have you make/model and serial number available.


Answered by: Owen O.

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