Empire 32 Inch Premium Breckenridge Vent Free Louvered Fireplace Firebox

The warranty details for the Empire 32 Inch Premium Breckenridge Vent Free Louvered Fireplace Firebox can be found on page 22 of the product manual <a href="https://www.efireplacestore.com/files/Manuals/cui-vfp32fb2df-manual.pdf">here</a> . Our return policy is as follows: We offer a 30-day limited money-back guarantee for unused, resalable merchandise in its original condition and packaging. To initiate a return, please ensure the item is in its original box with all paperwork. The item must be unused and unopened. We will refund the product price only; inbound and outbound shipping costs, including those from discounted or free shipping orders, are non-refundable. The customer is responsible for return shipping costs. If an item has been used or tested but is still in resalable condition and returned within 30 days, it can be returned if all manuals, warranties, accessories, and packing materials are included. Opened media/electronic products are not returnable. Fireplace or patio items that have been burned, used, or installed are not returnable for any reason. Opened or used returnable items will incur a 15% restocking charge (20% for storage sheds). All items shipped via freight will incur a 15% restocking fee, regardless of whether they have been opened. The customer is responsible for all shipping charges, including initial shipping costs for orders that qualified for free or discounted shipping. It is the customer's responsibility to return the product in the same new/undamaged condition it was received. Please insure your return, as damaged items received in shipping are not eligible for credit. We are not responsible for items damaged during return transit; customers will need to file an insurance claim with the carrier.