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    Majestic Fireplace Parts & Accessories Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    9 Questions & 9 Answers
    Mark R.
    from Normal, IL asked:
    March 21, 2020
    I have a Majestic fireplace model RC36. I am looking for the bi-fold fireplace doors and the sliding screens that are behind it. Do you have this in stock?
    1 Answer
    Unfortunately, the doors and screens for this model are no longer available, as they have been discontinued. We apologize for the inconvenience. 
    Submitted by: Tyler M. - NFI Master Hearth Professional on March 23, 2020

    Wayne D.
    from Pasadena, MD asked:
    March 12, 2020
    Do you sell the Majestic DVT43RN glass only?
    1 Answer
    The glass for that unit is now obsolete.
    Submitted by: Kathy O. on March 12, 2020

    Tim O.
    from Jamestown, ND asked:
    January 20, 2020
    I have a Majestic LP gas #DVT 39 RP fireplace. I want to convert to natural gas. How can I do that?
    1 Answer
    The conversion kit for this model is no longer available. 
    Submitted by: Will M. on January 21, 2020

    Mike T.
    from Alvin, TX asked:
    December 11, 2019
    The burner on my model 36LDVTRN will light but after a short period of time it shuts down as well as the pilot goes out. What should I do?
    1 Answer
    The appliance may need on-site inspection and servicing by a professional technician. The problem you are describing could be related to the thermocouple / thermopile, the main control valve, the venting system, the seal on the front door assembly, or some combination of them all. It is also possible that a routine annual cleaning might resolve the issue.
    Submitted by: Cortney O. on December 11, 2019

    from Helena, MT asked:
    December 7, 2019
    Is it possible to find replacement end and side glass for Majestic Instaflame model dvs3-rp?
    1 Answer
    This is not a current Majestic model and we do not have any information on it. For further advisement, we recommend contacting the manufacturer directly at 855-225-5448.
    Submitted by: Tyler M. - NFI Master Hearth Professional on December 9, 2019

    from Richardson. TX asked:
    November 1, 2019
    We have a Majestic fireplace model 36BDVRRN. Where can I find the gas valve? Part no is 10001782.
    1 Answer
    We apologize, but this part is not in our inventory.
    Submitted by: Tyler M. - NFI Master Hearth Professional on November 4, 2019

    Bob D.
    from West Bend, WI asked:
    October 14, 2019

    We have a Majestic gas fireplace model 36BDVTRN-serial #B25A0B04109682. Is there a blower fan kit available for this unit?

    1 Answer
    The blower isn't available, but please note that adding a blower would have required 120v to be provided to the receptacle included with the fireplace for installing an optional blower during the framing phase. Since this is a millivolt system that wouldn't have required 120v for normal operation, voltage likely wasn't supplied during installation. 
    Submitted by: Will M. on October 15, 2019

    from Coppell, TX asked:
    January 10, 2019
    I have a Majestic fireplace (DVT43RN). The pilot light went out and I cannot get it lit again. I replace the thermo couple a few years ago and I'm thinking this may the problem again. Your thoughts?
    1 Answer
    Standing pilot (millivolt) models will require the pilot to be replaced every 5 years or so. If it's only been 2-3 years since replacing the pilot, you could try cleaning the pilot assembly with some very fine grit (300 grit and above) sandpaper or with an emery cloth to see if this corrects the issue, but contacting a local technician to check for other issues may also be a good idea as all gas fireplaces should be cleaned and maintained annually. We recommend using the National Fireplace Institute Website to locate a gas specialist in your area.
    Submitted by: Will M. on January 11, 2019

    from Salt Point, NY asked:
    December 8, 2017
    I recently bought a house with a Majestic WM42HT-S heat circulating fireplace. It was installed in 1991. The chimney inspector was surprised to find refractory board only on the floor of the unit. Should I have (or put in) refractory panels on the sides and back of the firebox? Thanks for your help.
    1 Answer
    You will indeed need back and side panels for you fireplace. Unfortunately, we do not offer refractory panels that are specific to your fireplace model. We do, however, offer universal refractory panels. They are manufactured by Hargrove, and we sell them single or in sets of two. Follow these links to see what we offer: Hargrove Replacement Fireplace Refractory Panel - 24 inch X 28 inch Hargrove Replacement Fireplace Refractory Panels - 24 inch X 40 inch - Set of 2
    Submitted by: Brennan W. on December 8, 2017

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