Majestic Fireplace Parts & Accessories

Customer Q&A with Product Specialists

Mark R. from Normal Illinois asked:

I have a Majestic fireplace model RC36. I am looking for the bi-fold fireplace doors and the sliding screens that are behind it. Do you have this in stock?

Unfortunately, the doors and screens for this model are no longer available, as they have been discontinued. We apologize for the inconvenience.

Answered by: Tyler M. - NFI Master Hearth Professional

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Wayne D. from 8174 ritchie highway pasadena md 21122 asked:

Do you sell the Majestic DVT43RN glass only?

The glass for that unit is now obsolete.

Answered by: Kathy O.

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Mike T. from Alvin,Texas asked:

The burner on my model 36LDVTRN will light but after a short period of time it shuts down as well as the pilot goes out. What should I do?

The appliance may need on-site inspection and servicing by a professional technician. The problem you are describing could be related to the thermocouple / thermopile, the main control valve, the venting system, the seal on the front door assembly, or some combination of them all. It is also possible that a routine annual cleaning might resolve the issue.

Answered by: Cortney O.

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Jane from Helena, mt asked:

Is it possible to find replacement end and side glass for Majestic Instaflame model dvs3-rp?

This is not a current Majestic model and we do not have any information on it. For further advisement, we recommend contacting the manufacturer directly at 855-225-5448.

Answered by: Tyler M. - NFI Master Hearth Professional

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