Real Fyre Fireplace Insert Replacement Parts & Accessories

We searched our records for the model number CHTG10-24(P) you provided, but were unable to find an exact match. Real Fyre offers several G10 vent-free 24-inch log set styles, such as Charred Aged Split Oak and Charred Frontier Oak, each with its own model code. To ensure we recommend the correct replacement, could you please confirm the exact model or part number as printed on the rating plate of your burner, or provide the log style name from your original paperwork? For the Real Fyre vent-free G10 log sets we carry, we do not currently offer a standalone logs-only replacement part separate from the complete burner and valve system. Once we confirm your exact model, we can check what replacement options are available for your unit.

Hi Greg, We understand your concern regarding the gas leak from your Real Fyre fireplace unit and are glad to hear that Spire, your local gas company, inspected it. Real Fyre products generally have the following warranty coverages: * **Ceramic Refractory Gas Logs (Vented and Vent-Free):** Lifetime Warranty * **Vented and Vent-Free Indoor Burners:** 10-Year Warranty * **Glass, Gems, Nuggets, and Fiber-Ceramic Blend Logs:** 5-Year Warranty * **Most Valves, Ignition Systems, and Controls:** 1-Year Limited Warranty (excluding batteries) * **SPK-26 Controls:** 3-Year Warranty * **APK-17 Valves/Ignition Systems:** 2-Year Warranty * **Insert Body and Firebox:** Lifetime Warranty For issues like a gas leak, the remedy is typically handled through the manufacturer's warranty claim process. Please note that R.H. Peterson, the manufacturer of Real Fyre, requires all installation, warranty, and service to be performed by a qualified professional service technician, service agency, or gas supplier, as improper installation can void the warranty. To determine the exact warranty coverage for your unit and to initiate a claim, please provide the **manufacturer and model number**, along with the **serial number** from your Real Fyre fireplace. This information is usually located on a rating plate on the unit or in the product manual. Once we have this information, we can assist you in filing a warranty claim with the manufacturer. Alternatively, you can file the warranty claim yourself online via this link: https://www.efireplacestore.com/warranty.html Thank you.