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Customer Q&A with Product Specialists

Rainier D. from Virginia asked:
Hi Rainier, I'm writing to see if you have a glass door for the fireplace shown in the uploaded image.
Hi Rainier, I'm writing to see if you have a glass door for the fireplace shown in the uploaded image.
I am sorry, we do not have any parts available for this model.
Answered by: Tyler M. on Jan 29, 2026

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Douglas S. from Ocala, Florida asked:
Can I order an electric log set for Superior 40" DV see thru?
Can I order an electric log set for Superior 40" DV see thru?
No, an electric log set cannot be installed inside a direct vent gas fireplace.
Answered by: Tyler M. - NFI Master Hearth Professional

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Robert K. from Lakeville Pa asked:
Do you have a cast-iron facade for model DRT-3033REN
Do you have a cast-iron facade for model DRT-3033REN
No, we do not have a cast iron front for the DRT3033 fireplace.
Answered by: Tyler M. - NFI Master Hearth Professional

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Tony from discovery Bay CA asked:
I have a Model GHCE-8045NE-3 Fireplace, and I need a pilot assembly #098205.  Do you have the item?
I have a Model GHCE-8045NE-3 Fireplace, and I need a pilot assembly #098205. Do you have the item?
Unfortunately, we do not have access to this part and do not carry a replacement. We apologize for any inconvenience.  
Answered by: Brennan W.

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