U-Line 21 Inch ADA Combo Refrigerator and Ice Maker

We understand you're experiencing an issue with your U-Line 21 Inch ADA Combo Refrigerator and Ice Maker (UAR1121-BS01A), where a solid mass of ice and water is forming at the bottom of the ice bucket. This problem can often be resolved by checking a few common areas mentioned in the product's troubleshooting guide. Potential causes for this issue include: * **Ice buildup in the drain trough or a drainage problem:** If the drain system is obstructed or misaligned, water can pool and refreeze. * **The ice bucket not being fully inserted:** If the ice bucket isn't properly seated, it can affect drainage and the temperature within the ice storage area. * **The fresh food compartment temperature set too cold:** While the ice maker operates at freezing temperatures, an excessively cold general compartment might contribute to melting and refreezing issues within the ice bucket. Here are the suggested remedies, as detailed in the Product Manual: * **For drainage issues:** Clear any obstructions from the drain trough, ensure the drain trough and drain cup are properly aligned, and if necessary, reroute the drain tube. * **For the ice bucket:** Check for any ice buildup behind the bucket that might prevent it from seating correctly, and then ensure the ice bucket is pushed fully into place. * **For temperature:** If you suspect the fresh food compartment temperature is too cold, adjust the control to a warmer setting (turn the dial counterclockwise). We recommend reviewing the troubleshooting section of your product manual for detailed instructions on performing these checks.