By Ken from Bryce, UT on October 5, 2016
Will this work at an elevation of 7,500 ft.?
By Brennan W. on October 5, 2016
Answer:This will not work at an elevation of 7,500 feet.
By Larry from Judsonia, Arkansas on December 30, 2013
Does manual control mean you can burn 1, 3, or 5 burners?
By Collin C. - NFI Master Hearth Professional on December 31, 2013
Answer:This unit does indeed allow you to select 1, 2, or all 3 of the radiant burner plaques.
By Alicia Caputo from firstname.lastname@example.org on January 10, 2017
My heater uses natural gas. Is it possible to convert it to LP?
By Brennan W. on January 11, 2017
Answer:I will be happy to look into this for you. What is the manufacturer and model number of your heater?
By David from Pyote, TX on November 27, 2016
I have this heater we have had this S30 for almost 7 yrs now and have been very happy with this product , we are just now starting to use the heater for the year the heater turns on just fine after a couple of hrs the heater will shut off. what causing this to happen?
By Brennan W. on November 28, 2016
Answer:This could be caused by the oxygen depletion sensor shutting the unit down. You may want to try cracking a window and seeing if the unit runs for longer.
By Karl from Creede, CO on December 27, 2013
Will this unit work at 8,000 feet?
By Collin C. - NFI Master Hearth Professional on December 27, 2013
Answer:While the unit can operate at this high of an altitude, it could potentially have issues with nuisance pilot outages. The oxygen depletion sensor in the pilot is calibrated near sea level. At elevations above 4,500 feet, the oxygen level becomes low enough that the ODS falsely detects a low enough oxygen level that the unit will shut down. Vented heaters are more reliable for high elevations.
By Haney from Bedford, PA on February 16, 2016
How many square feet will this Sunstar heater keep warm? My room is 20' x 24'.
By Brennan W. on February 16, 2016
Answer:This heater can heat up to approximately 750 square feet.
By Randy from Brockport, PA on November 4, 2012
I am looking for a natural gas heater like the propane ones you have listed that have 30,000 BTU's. I know you had them in the past because my neighbor has one in her breezeway and it keeps it toasty warm. Please let me know as soon as possible because I am looking to purchase a new heater soon.
By Dawn H. on November 5, 2012
By Haney from Bedford, p.s. on February 16, 2016
Is this heater pretty quiet? Someone told me infrared heaters can be very loud. Can you please advise?
By Will M. on February 25, 2016
Answer:The SC30M-1-LP in operation produces 45 decibels and adding the optional blower will increase this to 55 decibels.
By Tim from Greenville, TX on December 4, 2016
Can a 20lb tank be used with this?
By Will M. on December 5, 2016
Answer:None of the indoor fireplaces or heaters should be used with a 20 lb. tank as any indoor system must have the tank installed outside and the available pressure of a 20 lb. tank would only operate an indoor heater for a very short amount of time before outages would begin to occur.
By Joe from Tehachapi, CA on July 23, 2014
Does this ship to California ?
By eFireplaceStore on July 23, 2014
Answer:While our shipping department will allow this heater to ship to California, installation of a vent free appliance in that state is technically illegal. If the installation is to be inspected by local code officials or your insurance company, it would fail.