By Lisa from Martland, MD on March 1, 2014
We have a wood stove for 20 years. Recently when we are using it,occasionally it makes a loud "bang" noise like something hitting the metal. What can this be? How often should it be cleaned?
By Collin C. - NFI Master Hearth Professional on March 3, 2014
Answer:It is likely that a metal component of the stove has become warped over time and is becoming hot enough that the metal is flexing suddenly, causing the loud bang you hear. This is not necessarily a dangerous scenario, but it can occur with older stoves that have seen much use.
The design of your stove will play a big part in how often it must be cleaned.
By James from Buffalo, NY on September 26, 2016
Does Vermont Castings make the consolidated federal airtight wood stove?
Also, do they have replacement parts?
By Will M. on September 27, 2016
Vermont Castings/Majestic/Monessen/Dutchwest do indeed own the rights to your stove.
For replacement parts, please fill out this form.
By Paul from Cleveand, OH on March 31, 2017
Do you have a two-sided wood stove?
By Brennan W. on March 31, 2017
Answer:We do not carry a two-sided wood stove.
By Hal Mapes from Rock Island, Texas on November 19, 2016
I am looking for a gas assisted wood burning stove/fire place. I want to load the wood, flip a switch to light the gas assist, and once the wood is burning, turn the gas assist off - or use auto shutoff (if available). Is there anything out there that will achieve this?
By Vicki from Nebraska on January 30, 2014
We are looking at putting a wood stove in our basement, but we do not have a lot of room for the chimney. Our floor trusses leave only 9 inches for the pipe to run. Is it still possible to do?
By Collin C. - NFI Master Hearth Professional on January 31, 2014
Answer:Unfortunately, modifications to the floor trusses would need to be made in order to fit a manufactured chimney. A reduced clearance support box is available, but even it requires 10 inches of space to fit properly. If your floor is using standard joists, they can be cut and boxed to allow the needed space, however engineered floor trusses should not be cut.
By Felicia from Saint Louis, MI on May 15, 2013
What primer do I need to paint my wood stove mahogany brown?
By Collin C. - NFI Master Hearth Professional on May 15, 2013
Answer:Per the manufacturer, as long as the surface of the stove has been cleaned, a primer is not necessary. Primer would only be needed with the 1,200 degree paint if a layer of corrosion or baked on dust is present that would not be easily removed.
By Armand from ME on March 31, 2014
When passing through a floor into a loft in a log cabin how many inches below the ceiling should be the insulated pipe?
By Collin C. - NFI Master Hearth Professional on April 1, 2014
Answer:The insulated Class A chimney should start inside the ceiling support box that will be needed to go through the ceiling. If you are using single wall stovepipe on the ground floor, 18 inches of clearance should be maintained between the pipe wall to the ceiling. The clearance can be reduced to 6 inches for double walled stovepipe.
By Ken from Erie,PA on September 19, 2014
How do I know if my chimney is lined or ready to take on a wood stove?
By eFireplaceStore on September 19, 2014
Answer:It is best to contact a local chimney sweep or NFI certified technician to perform an evaluation of the chimney. They will be able to determine the condition of the clay liner or if the chimney has been relined. They will also be able to advise on any further work that may need to be performed prior to installing a stove.
By Lagree from Moncks Corner, SC on September 12, 2014
Looking for a good looking, free standing wood stove to sit in an existing masonry fireplace but I do not want to ruin the look of the fireplace with an insert. This will be used for the occasional fire and emergency backup when power is down. Our fireplace opening is 28 inches high by 32 inches wide and 24 inches deep. What would you suggest?
By eFireplaceStore on September 12, 2014
One of our smaller plate steel stoves will work well for your application. A small, but smart looking model is the Osburn 900 High-Efficiency EPA Wood Burning Stove
. This unit is small enough to fit your fireplace, but can still provide supplemental heat to 1000 square feet of area.
By Jerry from Tennessee on December 5, 2016
I am looking for an efficient wood burning stove insert.
By Will M. on December 6, 2016
If you are looking for a wood burning insert that is safe to install inside an existing wood burning fireplace with compatible dimensions, please view our selection of Wood Burning Fireplace Insert
and please select "tax credit eligible" from the filters on the left-hand side of this category to view our most efficient offerings. If you need further assistance with this, you may contact me (Will M.) at 1-800-203-1642 ext. 404.
By Michael from Woodstock Valley, CT on November 24, 2013
We have an existing fireplace with odd dimensions and would like to know if there is an insert available. It is 29"H x 35"W in the front and 27" for the back wall x 18" top D x 21" bottom D. Do you have anything?
By Collin C. - NFI Master Hearth Professional on November 25, 2013
Based on your dimensions, the Osburn 1100 High Efficiency EPA Woodburning Insert with Blower
will work for your needs. This insert will offer enough room to fish the flexible liner down to the attachment collar on top of the unit and is shallow enough to be recessed into the fireplace fully. I will be happy to answer any installation questions you may have.
By Donald from NH on April 24, 2017
Do you carry Wittus stoves?
By Owen on April 24, 2017
Answer:No, we do not.
By Susan from CO on July 31, 2013
I have a crack that is about 7-8 inches long but less than 1 or 2 mm wide in the top of my wood stove. What is the best cement to use to seal that crack?
By Collin C. - NFI Master Hearth Professional on July 31, 2013
By Lorene from Paonia, CO on December 27, 2014
Do you have any energy star rated wood stoves?
By eFireplaceStore on December 29, 2014
Answer:Energy star does not participate in the rating of wood stoves. Instead, the EPA tests and lists these solid fuel appliances to meet both the current EPA Phase II standards and the independent Washington state standards. Our wood stoves that meet the 75% criteria for the EPA Phase II guidelines will have "EPA" listed as part of their description.
By Clay from Niota, IL on October 18, 2015
I have a wood burning stove with an 8" collar and I need to install 8" pipe. I have a flat ceiling/attic with a 4/12 roof pitch and the install is directly through the peak. Can you please send me a parts list so I can make sure I get everything in the first order?
By Will M. on October 19, 2015
By Pam from Cherry Valley, CA on September 23, 2013
Is there a product that we could use to burn in our wood burning stove that may be less bothersome for someone with allergies?
By Collin C. - NFI Master Hearth Professional on September 24, 2013
Answer:Unfortunately, I am not aware of an additive that could help for your needs. The amount of dust that is drawn towards a wood stove can indeed cause issues with allergies and the only way to try and alleviate the problem is to make absolutely certain that the stove is as tight as possible. Check all gaskets and seals for air leakage and deterioration. This will help to ensure that air being drawn to the stove is at a minimum.
By Debbie from Gloversville, NY on July 30, 2014
How do wood stoves heat compared to gas stoves? Is the heat from a gas stove comparable?
By eFireplaceStore on July 30, 2014
Answer:Wood stoves generate comparable output to a gas stove while on a low to mid burn setting, depending on the size of the stove. However, on a high burn setting, wood stoves can produce 60k to 100k BTUs, far surpassing the capability of a gas stove. The clean burn technology used in modern wood stoves generates a very intense fire, outpacing the gas stoves in heat output. Some of our larger wood stoves are capable of heating 3,000 square feet, when centrally located and used with an air circulation system of some kind.
By Vicki from Cedaredge, CO on June 12, 2016
We are thinking about moving our smaller woodstove (that is in our large house)to the smaller house, and the larger stove (that's in the small house) to the larger house, but their pipes are different sizes. The large stove has the standard (I think) 8" pipe and the small stove has the 6" inch pipe both have the triple wall box that goes through the roof/attic. Can we change the stoves and modify their pipes some way without replacing everything? In other words are their conversion kits to go from 6-8" and visa versa?
By Will M. on June 13, 2016
Answer:If these are modern, high-efficiency wood stoves, this would not be recommended as both will be particularly sensitive to draft issues. In any case, increasing the diameter from 6" to 8" will slow the flow of flue gases as they exit the chimney system and lead to a slow starting fire and creosote buildup in the chimney system. Reducing the diameter from 8" to 6" will lead to spillage and could lead to overheating the stove. This will be dangerous because carbon monoxide from incomplete combustion will leak into your home due to the flue gas restriction in flow and the stove not being designed to use a smaller diameter chimney.
By Charlene Brieden from Carbondale, PA on December 16, 2012
I need something to put in front of my wood burner that will protect my carpet.
By Tyler M. - Fireplace Specialist on December 17, 2012
By Denise from Harpers Ferry WV on April 25, 2014
We just bought a house in the mountains and this is in the fireplace....What is it?
By Collin C. - NFI Master Hearth Professional on April 25, 2014
Answer:It appears that at some point, a previous owner had a small wood stove or hearth stove sitting directly in front of the previously open fireplace. In order to minimize drafts and close up the opening, a cover with a thimble was fabricated. The stovepipe would have been connected to the thimble or run through it, depending on the design.
You can most likely remove the cover and use the fireplace as an open faced unit again.
By Erwin White from Atlanta, GA on December 30, 2016
I'm looking for 8" black pipe for a wood stove, and class A pipes to vent it outside. Do you carry these parts?
By Owen on December 30, 2016
By Jerry from Fort Worth ,Tx on December 23, 2016
I have a stove and am in need of exhaust system.
By Brennan W. on December 23, 2016
I will be happy to put a quote together for you. If you could, please follow the link below to provide information for a full vent run:
Chimney Quote Form
By John from Las Cruces, NM on March 24, 2013
How can I identify my Heritage wood stove?
By Collin C. - NFI Master Hearth Professional on March 25, 2013
Answer:Most stoves will have a build plate affixed to the rear of the unit, which should contain a model number and serial number for reference.
By Orrin from Cedar Rapids, IA on January 26, 2015
Can I vent a wood burning stove through my wall or do I have to go through the roof?
By Tyler M. on January 26, 2015
A wood stove can indeed be vented through a wall, but a tee must be utilized on the outside of that wall and the chimney must run vertically from there above the roof line a minimum of three feet. More height may be needed depending on the location of the pipe in relation to your roof peak and the pitch of the roof. For a full quote, please fill out our Chimney Pipe Design & Quote Form
By Kelly from Salem, AL on July 18, 2014
I know this is a stupid question but what is a "vent free" wood stove?
By Tyler M. on July 18, 2014
Answer:We apologize for the confusion; the "Wood Stoves" category on our website simply refers to the type of appliance--a freestanding heater. The vent-free stoves use either natural gas or propane, depending on the model, whereas the wood stoves are of course for burning wood only.
By Ron from Cartersville, GA on October 7, 2014
Can a wood stove be vented out of an existing fireplace?
By eFireplaceStore on October 7, 2014
Answer:It can indeed. Single wall stovepipe can be vented into the fireplace opening and then converted to a liner adapter and a flexible liner the rest of the way up the chimney. The liner adapter can be hidden from view behind the lintel of the fireplace opening.
By Ken from Mad River, CA on May 20, 2014
We have a Sundance wood stove circa 1980s (I think). Recently when opening the door to add wood to a burning fire the smoke exits out the opening.
I cleaned the stove but still does it. Everything looks ok but something must be wrong. Time for a chimney sweep?
By eFireplaceStore on May 21, 2014
Answer:If this has not been a previous issue with the stove and the chimney has not been modified in any way, I would definitely advise on having the chimney inspected and/or cleaned. There is likely a partial blockage caused by creosote buildup or an animal nest of some sort.
By Heather L from Knoxville, Maryland on January 25, 2013
Looking at putting in a wood stove as supplemental heat source, thinking of putting in basement and possibly floor vents to help heat upstairs as well. Question is, which stove would be good for that and can it have a mantel/heat insert put around it?
By Collin C. - NFI Master Hearth Professional on January 25, 2013
Answer:Free standing wood stoves can be placed into a noncombustible alcove, but it is best to leave them in an open space to allow best thermal efficiency. How much square footage would the unit ideally heat? Addition of a convection blower would help with heat distribution, but it is also important to size the stove correctly for best results.
By John from Black Hawk, Colorado on February 26, 2014
We own your your product as pictures above but today the glass shattered. I know I will need the make and model number of this furnace but must wait til it cools first, however, until then what can I do as far as ordering a replacement window? and how long might it be to get as we live in the 9000 elevation range as this is essential.
By Collin C. - NFI Master Hearth Professional on February 26, 2014
Answer:Most of the manufacturers we work with have parts on hand and ready to ship within a day, but it does depend on the specific model. Shipping time to your location would be 2 to 3 days on average.
By Alex Markels from email@example.com on January 21, 2014
Do you have a stove that can burn wood and/or gas?
By Collin C. - NFI Master Hearth Professional on January 21, 2014
Answer:Unfortunately, we do not. The stoves that we carry are specifically designed to burn wood or gas independently. Because of the very different construction between fuel types, it is not common to see a stove that will burn both fuels.
By Wendi from Rainbow, CA on January 11, 2014
I want to move my stove about four feet from the existing position. Can I angle the pipe 45 degrees and will the bottom and top connections be sufficient to hold the pipe without racing?
By Collin C. - NFI Master Hearth Professional on January 13, 2014
Answer:As long as the pipe sections are secured properly at each juncture, the pipe run should indeed be adequately supported at the ceiling support bracket and the appliance. Please keep in mind that you will need approximately 5 feet of vertical space in order to house the 4 foot offset.
By Jim from LA on August 29, 2016
I am looking for a wood burning stove with a glass door that will cover an area of 300 to 500 sq. ft.
By Will M. on August 30, 2016
All of the stoves we offer will more than adequately heat the space, but a smaller stove like the Drolet Pyropak Extra Small Wood Burning Stove - DB03180
would be better suited for smaller spaces. The challenge may be the lack of available oxygen in this space, especially if there are no adjoining rooms that will provide the necessary makeup air. I would highly recommend installing the optional outside air kit.
By Tommy Klie from Dallas, TX on December 19, 2016
My fireplace pellet stove need to be replaced. Do they still make them?
By Will M. on December 20, 2016
Our selection of pellet stoves may be found here.
By Dominic from Showlow, AZ on April 17, 2016
We have a 600 sq/ft area we wish to heat. Most pellet stoves i found heat twice this area. Are there smaller stoves?
By Brennan W. on April 18, 2016
By Jake from Logan, IA on January 21, 2015
I have a Vogelzang BX26E Standard Boxwood Cast Iron Stove that uses 6 inch pipe in my detached garage that I am going to run through a window. What are all of the clearances for my stove? From the floor to the top of the stove are straight cement blocks so I need to know how close the stove can be to the wall. From the top of the cement blocks to the window is currently an unfinished wood frame and I could replace the window framework with steel if I need to and/or put up a sheet of metal on the wall as well. I am using single wall pipe.
By eFireplaceStore on January 21, 2015
Answer:Your particular stove must maintain 36 inches of clearance to combustible surfaces. As such, the stove can be as close as you like to the noncombustible block portion of the wall, as long as that 36 inch clearance to the framing above is maintained. The single wall stovepipe must maintain 18 inches of clearance to surrounding framing.
By John from North Carolina on February 16, 2014
Do you have gas and wood (dual fuel) free standing stoves? I have wood I would like to burn but have the gas as a backup.
By Collin C. - NFI Master Hearth Professional on February 17, 2014
Answer:Unfortunately, we do not offer a stove that is set up in this particular way. While we do offer open faced wood burning fireplaces that can be configured with a gas log lighter as a starting aid and backup heat source, the stove designs are not conducive to switching back and forth between fuels.
By Spencer from Dallas, TX on December 1, 2014
I am looking to repair my Volcano boxwood stove. I have searched the Internet and have not been able to find out much about it. This particular stove has a crack in the cast on its side piece. What could I use to fix it?
By Will M. on December 2, 2014
By Ashley from Verona, KY on July 13, 2017
Can you explain the freight shipment process?
By eFireplaceStore on July 13, 2017
Answer:Both the weight and physical dimensions of prefabricated fireplaces and stoves necessitate shipment via a freight carrier. This will usually be a regional carrier that utilizes 48 or 53 foot tractor trailers, often equipped with electric or hydraulic lift gates. The process between a freight carrier and small parcel carrier is different and it is up to the end user to ensure the freight is received properly. Once an order is processed by our warehouse, the shipment will be palletized and picked up by the appropriate freight carrier. It will then be trucked to the local hub and directed to the distribution hub for your area. While we try to avoid freight hand offs from one carrier to another, long distance shipments sometimes necessitate this. Once the shipment has arrived at your local destination terminal, a representative from the scheduling department with the carrier will contact you via phone to set up a delivery day and time that works best for you. Someone will need to be available to meet the carrier and receive the freight at that time. At the time of delivery, it is important to inspect your shipment for any damage and make note of the damage on the freight bill of lading before signing off. While we regret that damage does sometimes occur, our warranty representatives will be happy to correct the problem promptly.