By Lynn from Hartford, CT on October 27, 2014
I need to convert my current Empire VFSV-24-3 propane insert to a natural gas. Can I purchase an NT burner and associated parts only and reuse my gas logs and glass doors?
By Tyler M. on October 27, 2014
Answer:Unfortunately, no, there is no conversion kit made available by Empire for your burner assembly. The entire burner must be replaced if you need to change fuel type. We apologize for this inconvenience.
By Monica from Monroe Township, NJ on January 3, 2013
I am converting a window to a fireplace, and I would like to use a ventless product. Which one would be best? My wall is 146 inches wide. I plan on adding shelves, a mantel and bookcases on each side.
By Kevin E. - Fireplace Specialist on January 3, 2013
The Napoleon GVF36
is a great vent free option. It is a clean burning, attractive unit and is capable of producing 30,000 BTU, which is enough to heat more than 800 square feet.
By Judith from Charlotte, NC on December 3, 2014
We bought an Empire fireplace gas logs model number DV33IN and had them installed today and there is a terrible odor from the fireplace. Will that odor go away or is this a permanent thing?
By eFireplaceStore on December 3, 2014
Answer:The fireplace insert you purchased will indeed have an initial burn in period that requires about 6 hours of initial use. During this time, the paint will cure and can release an acrid odor and light haze into the air. After the initial 6 hour curing period, there should be no further release of odor.
By John from Lincroft, NJ on October 11, 2014
I am trying to open the glass on my empire insert. I pull the two release springs at the bottom but how does the glass come out? Does it pull forward
from the top, bottom, or the side?
By eFireplaceStore on October 13, 2014
Answer:The removal procedure differs from model to model, but most Empire fireplaces and inserts require that you remove the upper louvers, then release the pair of spring clamps, and then remove the glass. With the upper louvers removed, you can tilt the glass out from the bottom, then lift it up and off of the upper mounting rail.
By John from San Diego on December 28, 2012
Are vent-free inserts legal in San Diego?
By Collin C. - NFI Master Hearth Professional on December 28, 2012
Answer:Vent-free appliances are not currently allowed for use in the state of California. You would be limited to a direct vent or natural vent appliance instead.
By Holly from Flint, MI on March 6, 2013
When installing a gas fireplace insert into a masonry chimney with an existing co linear venting, how do you determine what tube is the exhaust & intake?
By Collin C. - NFI Master Hearth Professional on March 7, 2013
Answer:Most co-linear venting systems will have a stamped label made into both the appliance adapter and the termination cap that will identify exhaust from intake. You can also inspect the inside of either liner. While gas appliances do burn relatively cleanly, there should be some slight discoloration inside the exhaust liner. One last way to check is to completely disconnect the liners and operate the appliance for a few moments to see which collar vents exhaust.
By Helene from Allentown, PA on October 24, 2013
How big of a wood insert do I need to heat a 3000 sq foot home? Can you give me an approximate size?
By Tyler M. - NFI Certified Specialist on October 24, 2013
By Daniel from West Hartford, CT on January 11, 2016
How do I measure my wood burning fireplace to get the correct dimensions for the correct size of fireplace insert to order?
By Will M. on January 12, 2016
Answer:You should measure the front width, rear width, front height, rear height, your depth and the top of the opening and the depth at the bottom of the opening to ensure an insert will fit. The product literature for each insert will also provide the minimum opening dimensions and many installation manuals will include a chart that should be helpful in making this determination.