By Cindy from Skillman on September 29, 2013
How do we get our insert installed after we purchase it?
By Collin C. - NFI Master Hearth Professional on September 30, 2013
Answer:In order to install the insert, you will need to contract a local contractor, NFI technician, or HVAC professional to do the work. I recommend checking with a few local businesses to verify they are familiar with that type of installation first.
By Doug Kahn from Vernon Hills, IL on November 18, 2012
We have a natural gas fireplace that does not give off a lot of heat. We are thinking about getting a natural gas fireplace insert. Would that give us more heat? Right now there is a metal covering on the fireplace with two glass doors. Would we leave that on as a covering or would that be replaced with an insert?
I wanted to see what our options were for inserts. How would I measure the opening to see what inserts you have that would work with our fireplace measurements (because there is a covering on the fireplace now)? We have a chimney now were it vents to.
Do the inserts you sell have blowers on some of them? I saw you have both direct vent and ventless options - since we have a chimney, would we get a direct vent? Can homeowners install these inserts themselves?
By Collin C. - NFI Master Hearth Professional on November 19, 2012
Answer:Per your description, it sounds as if you have a true masonry fireplace with a glass door enclosure added. In order to take accurate measurements of the fireplace, you would need to measure the front and rear width of the fireplace opening, as well as the depth.
Because you have a functioning chimney, you would be able to use either a direct vent or vent free insert. Vent free units are more efficient and give more heat, however some people can be sensitive to the smell they produce. Direct vent inserts draw all of their combustion air from outdoors, as well as vent their exhaust to the outdoors.
By John Van Vorst from Evansville, IN on December 6, 2012
I have a Majestic fireplace model MBUC (new in 1997) and since the day we bought it the fans have been loud - so much so that we never use the blower. I would love to finally resolve this. There are two small fans in the bottom that are just too loud. Is there a replacement for these that may be quieter?
By Collin C. - NFI Master Hearth Professional on December 6, 2012
Answer:This was a common complaint with this particular fan kit and Majestic has since moved away from the impeller fan design and is now using a squirrel cage version. Unfortunately, the fan kit you have, known as the UFK, has long since been discontinued and does not have a direct replacement.
It is possible to retrofit a newer fan kit into this unit, but it would require cutting the sheet metal mounting brackets for the old fan assembly.
By Frank Moroney from Long Island, NY on December 10, 2012
How do I measure the interior of my fireplace to get the correct size insert?
By Tyler M. - Fireplace Specialist on December 10, 2012
Answer:We need your full fireplace dimensions (front width, rear width, opening height, depth, etc.) as well as what type of insert you need (full-bodied direct vent insert, full-bodied vent-free insert, vented gas log set or ventless gas log set) and your fuel type (natural gas or propane).
Also, please let us know if your existing fireplace is a brick/masonry unit or a steel (manufactured) model. With this information, we can provide some recommendations for your application.