By Donald from Chatham, MA on September 2, 2014
We had a Majestic RC36 woodburning insert installed in the mid-'90s. We would like to put a wood surround /mantle on the wall around the fireplace. What are the UL specs on distance to a flammable surface?
By eFireplaceStore on September 3, 2014
Answer:After a bit of searching through the Majestic archive, I was able to locate a copy of the original manual for this unit. Page 10, section G-3 of the manual makes the following statement in regards to a combustible mantel:
"Do not install combustible mantel closer than 17 inches above fireplace opening for R36 or 15 inches above grill opening for RC36."
Because you have the latter of the two models, the 15 inch clearance requirement would apply to you. There is also a graph in the manual that indicates the safe zone for adjacent mantel surround legs. I will send a copy of this manual in another email. Please forgive the poor quality, as it appears the manufacturer scanned a physical copy into their system.
By Richard from Friendsville, PA on December 6, 2013
What is the actual height of the 33ISDPTG vent free insert? I see 24 inches, but is it actually a little less? I have a 23 1/4 inch high metal Heatilator fireplace I would like to have this fit without bending metal or removing fire brick. The other dimensions are OK. Does the wall thermostat have an "off" position, or just low temperature setting of 55 degrees or is there something else? I like this over another insert, but I want to be sure it will fit!
By Collin C. - NFI Master Hearth Professional on December 6, 2013
Answer:Per the manufacturer drawing, this insert has an overall height of 23 7/8 inches. If you are able to remove the metal smoke shelf or some of the refractory liners, you may be able to fit the unit. This model has manual controls on the gas valve, but it is remote ready, meaning that a manual wall switch, wall thermostat, or hand held remote could be used.
By Kathryn Weatherhead from Hilton Head Island, SC on January 4, 2017
I was told by my chimney sweeper that I need to replace the rear refractory panel for Majestic SH42 model (3990103).
By Will M. on January 4, 2017
Answer:This part can be special ordered at a cost of $103.81 with shipping included and no sales tax. Please note that this is a non-stock item with a lead time of 4-6 weeks prior to shipping. If you would like to order this part, simply call in and reference the part number.
By Karl on November 9, 2012
This will be new construction. What about surround housing?
on November 9, 2012
Answer:Before I can check into this, please provide us with the item number(s) of the product(s) that you are interested in. We will wait for your response. In the meantime, if you are inquiring about a fireplace insert, please note that most of these units are only meant for installation inside an existing masonry fireplace.
By Valerie on November 9, 2012
I have an existing zero clearance fireplace. It is a Majestic R36 that was installed 20+ years ago and still works fine burning wood. I now have natural gas in my house and am interested in a gas insert. Is it possible with this fireplace, and if so, what unit should I be looking at?
on November 9, 2012
Answer:While it is possible to install vented gas logs into this particular fireplace, Majestic did not rate this particular unit for use with a gas insert. Most likely, the unit is not insulated well enough to prevent excess heat from reaching combustible framing members in the adjacent wall. If a vented gas log set is not an option you are considering, you may look into removing the current unit completely and replacing it with a high efficiency direct vent gas unit instead.
By Tom from Salisbury, MD on February 11, 2014
I have a Majestic gas insert Model #: RHEDU42RP and the fan has stopped working. It looks as though I may have to purchase a complete fan kit to fix the problem. Do you have the correct item number that would correspond to this unit?
By Collin C. - NFI Master Hearth Professional on February 12, 2014
Answer:Per the manufacturer, the original blower motor has been discontinued, however a direct replacement is available. You can utilize the housing from the existing blower and bolt it to the replacement motor.
By Mike from Texas on January 5, 2013
Can the floor panel on a Majestic fireplace be replaced?
By Collin C. - NFI Master Hearth Professional on January 6, 2013
Answer:Generally, yes. If you would like to provide the model number of the fireplace, I will be happy to check into the availability of the hearth panel.
By Mike from PA on December 24, 2013
I have a Majestic SC42A 42" fireplace that has been installed for about 5 years now. Since being installed it occasionally allows smoke in the house. My house is newer and tightly sealed, however, I have a fresh air duct installed which is suppose to pull air in from the outside. There is a control lever at the bottom left that opens and closes the door. With the door open, I do not feel any air coming in from the outside. Where is this fresh air suppose to be coming from? There are no ports below and the only place that I possibly see is in the top front. I held a lighter in this area with the fresh air vent open and there is absolutely no draft.
I've tried this test with both the damper open and closed. Do you have any ideas?
By Collin C. - NFI Master Hearth Professional on December 26, 2013
Answer:These units are designed so that the air intake opening is located directly behind either the left or the right refractory panel. If either panel was removed, you should be able to clearly see the opening. The unit is designed so that the combustion air will be pulled around the seams of the refractory panels. Usually, air is only pulled in from the outside when a fire is burning and creating a strong enough negative draft for the combustion air to be drawn around the gaps in the refractory panels.
It is possible that the tightness of your home or other appliances that require combustion air are causing the issue, but the chimney itself may also be causing the problem if it is too short to create adequate draft. If the combustion air intake was kinked or bent at any point, this may also be a contributing factor.
By Jim from Covington, Georgia on December 17, 2016
I have a majestic fireplace insert AH-687132, that has never been used. I installed a gas log kit, and tried to operate the side outside vent. It appears the outside vent is frozen in one position. I am looking for a manual/documentation or a Majestic Hotline.
By Brennan W. on December 19, 2016
Answer:Unfortunately, I can not locate a manual based on the model number you have provided. If you could, can you please provide a picture of your fireplace's data plate?
By Mike from PA on December 27, 2013
I removed the panels from the inside and there is no sign of a vent. I only see a hole where a gas line would enter (if you were to install a gas burner) See attached photo.
I do have an air intake coming from the outside which has a 4" flexible metal vent that hooks up to the insert.
I am baffled. Where does the vent go?
By Collin C. - NFI Master Hearth Professional on December 30, 2013
Answer:After speaking to the manufacturer, they have confirmed that this unit is set up slightly differently from others they have produced. There should be an air control lever at the front left side of the unit. Pushing the level down toward the hearth will open the outside air door and pulling the level up and over, closes the door. The combustion air is ducted to the extreme front left and right corners of the lower hearth panel and drawn into the fireplace from there.
By Jame from Knoxville, TN on January 11, 2016
I have a Majestic SHR36 fireplace insert and would like to install vent free gas logs. Is my model vent free approved?
By Will M. on January 12, 2016
By Cory from Fargo, ND on January 8, 2017
I am looking for a direct vent 30" to 36" inch gas fireplace insert with blower and 45,000 BTU.
By Brennan W. on January 9, 2017
Answer:Unfortunately, we do not carry a 45,000 BTU direct vent insert.
By Tracy from Jamestown, NC on January 21, 2015
We have a Majestic Fireplace, model MBU42, that was installed in 1993 when building our home and we had vented gas logs installed within the next year. We received a few quotes from several places but one company says that this model, based on the manual that I have, is not rated for vent free logs. Is this true?
By eFireplaceStore on January 22, 2015
Answer:The manual for the MBU36 and MBU42 does indeed indicate that the unit is only rated for use as a vented appliance and should not be utilized with a vent free gas log set. This series was manufactured before vent free log sets became popular. As such, the extra clearance that is needed to ensure safe operation was not factored in when building this model. Installing vent free gas logs could cause the top of the unit to overheat and char the wood framing above the box. I do not recommend installing vent free logs for this reason.