By SV from MA on January 28, 2013
Is Napoleon GDI-30G gas fireplace insert a zero clearance insert? Does that mean that you can install blueboard/drywall up to the insert surround on all sides?
By Tyler M. - Fireplace Specialist on January 29, 2013
No, the Napoleon GDI-30G model
is a "fireplace insert," which means it must be installed inside an existing fireplace (either a vented masonry/brick fireplace or a vented, fabricated woodburning fireplace). For a zero clearance model, you will need to look in our selection of direct vent fireplaces
By Gil Williams from Neillsville, WI on December 5, 2016
We have a small coal burning fireplace in our 120 year old Victorian, that we want to convert to gas. We would like to keep the original look of the fireplace requiring a small insert.
By Will M. on December 6, 2016
Answer:Please provide the inner hearth measurements for your fireplace opening and we will look into this further.
By Carol from Ft Lauderdale, FL on March 4, 2013
I am buying a home with 2 traditional wood burning fireplaces. I cannot run a gas line to them due to their locations, and I do not want to deal with the mess of burning wood, etc. I want the ambiance of a fire in a fireplace for the few times a year I use a fireplace in Florida. What are my options?
By Tyler M. - NFI Certified Specialist on March 5, 2013
Without access to gas, your best option would be an electric insert or electric log set. Please see our full selection of electric options below, but please note many of them are wall-mounted units that cannot be installed inside a fireplace:
By Steve from Napa, CA on September 13, 2014
I have a Napoleon fireplace insert that is natural gas. The chimney top was damaged in the Napa, California fire of August 2014. I need to know the manufacturer requirement for replacing the two flexible metal tubes that go up through the old chimney to the cap. Does the manufacturer require a specific transition plate and cap as well?
By eFireplaceStore on September 15, 2014
By Karen Hoffman from Ft. Lupton, CO on December 28, 2012
I have a Napoleon 1400 Woodburning fireplace insert that was installed in 1997. Does that have the same EPA rating/efficiency as the 1402?
By Collin C. - NFI Master Hearth Professional on January 3, 2013
Answer:After checking with the manufacturer, they have advised that they did not produce a 1400 wood burning insert. This was a free standing stove, with a pedestal base. They did produce a 1401 insert, which could possibly be what you have. Either way, the 1400 stove and the 1401 and 1402 inserts all have fireboxes that are built around the same chassis. Both of the inserts are EPA compliant, meaning they will have an efficiency rating around 70 percent or higher and will emit 5.0 grams or less of material per kilogram of fuel.
By Ian from Northville, MI on November 21, 2012
My question is about how to install the wood fireplace insert. Is there a local source? I'm currently in the Detroit area, and I would like to know roughly how much I need to spend for installation if I buy the inserts.
By Collin C. - NFI Master Hearth Professional on November 23, 2012
Answer:Many local chimney sweeps or HVAC technicians will perform this type of installation. It is also possible to search for National Fireplace Institute-certified experts via their website. NFI techs that carry the NFI wood-burning certification has been specifically trained to perform this type of installation. Labor rates will largely depend on your area and any additional materials provided.
By Chap from Rapid City, SD on December 8, 2012
The pilot is out on my GDI-44N gas firplace insert. How do I re-light it?
By Collin C. - NFI Master Hearth Professional on December 10, 2012
Answer:Rotate the gas control knob from the "off" to the "pilot" position. Push the red spark ignitor button repeatedly while pushing the gas knob in. The pilot should light. Continue holding the knob for 30 seconds. The thermocouple should now be warm enough and the knob can be released. Leave the knob in the "pilot" position when not using the unit. Rotate it to the "on" position when you would like the main burner to light.
By Annette from Kernersville, NC on March 25, 2013
I'm looking for a fireplace insert for a zero clearance wood burning fireplace. I like the Napoleon brand and wanted to know if Napoleon had any options I could use and if they were UL approved?
By Collin C. - NFI Master Hearth Professional on March 26, 2013
Answer:The Napoleon fireplace inserts we carry are tested and listed by InterTek, which is a testing agency similar to UL.
However, the inserts must be installed into a properly maintained masonry fireplace or approved zero clearance manufactured fireplace. They are not designed to be built into a combustible enclosure. This is the case with most wood burning fireplace inserts and with all models that we carry.
By Sadie from New Brunswick on January 5, 2015
What is the warranty on the Napoleon wood burning inserts?
By Will M. on January 5, 2015
Answer:Wearable parts such as blowers, thermal switch, switches, wiring, firebrick, stainless steel baffle retainer, secondary air tubes, and gasketing are covered free of charge during the first year of Napoleon's limited lifetime warranty.
By Bob from Brentwood, CA on October 25, 2013
I am installing a Napoleon Model GDIZC-N and am looking for the vent kit part GDI-2325KT. Can you help me find it?
By Chris on October 25, 2013
By Sheila from AZ on November 30, 2015
I have a Napoleon GD25/GD27 model fireplace insert and was wondering if you have the blower for this model? Could I just plug it into my unit?
By Will M. on December 1, 2015
By Toni from Tumwater, WA on November 30, 2015
I have a 7 year-old (rarely used before last month) gas insert, model GI3016. I would like a remote that will shut off when the room is a certain temperature. Is that available?
By Will M. on December 1, 2015